River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,981 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,981 reviews

Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paula is always very helpful and gets the best deals available”

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Posted 2 weeks ago

“Found our adviser Rebecca to be very professional and answered all of my questions/queries. Superb swift communication. Will certainly use River Voyages again in the future.”

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Posted 3 weeks ago

Dear Valued Guest, Thank you very much for taking the time to leave such a positive review. We are delighted to hear that Rebecca provided professional, knowledgeable support and responded so promptly to your questions. Delivering clear communication and excellent service is very important to us, and your feedback will be shared with her as recognition of her great work. Thank you for choosing River Voyages. We look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 3 weeks ago

“Excellent service from Emma at River Voyages who found us a wonderful river cruise, at a brilliant price, and I could take my wheelchair for the shore excursions. Cruise excellent for food, excursions, service on board, beautiful ship, wonderful places, interesting local guides. Top marks!”

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Posted 4 weeks ago

“Our recent River Cruise on the Sao Gabriel with great iteneries. Elizabeth who handled everything for us was amazing found the best deal for us. We have always had Elizabeth and she has a lot of patience with her clients and would always reply back to any queries even on her days off.”

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Posted 1 month ago

Dear Guest Thank you for your 5 star review, River Voyages are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“The lady who organised the holiday was very helpful and in my opinion went the extra mile to organise the holiday. The only annoying thing was when we arrived at Newcastle airport to catch the flight to Amsterdam, then fly to Budapest with KLM at 9.25am on the 22 April, a 7hr round trip. There was also a direct flight to Budapest at 9.20am from Newcastle with Ryanair a 2hr45min flight. It's was disappointing that we weren't on Ryanair flight it would save us, 4hrs on our journey time to Budapest.”

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Posted 1 month ago

“Excellent service throughout. Could not have been more helpful.”

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Posted 1 month ago

“Very good indeed. All the details handled by River Voyages were first class. We enjoy Emerald river cruises very much and this on was well up to standard!”

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Posted 1 month ago

“Very friendly and efficient service”

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Posted 2 months ago

“Rebecca was very helpful and sorted out the trip for us with prefered mode of transport. thank you”

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Posted 3 months ago

Dear Guest Thank you for your review, We are very happy to hear that Rebecca was so helpful and able to organise your trip with your preferred mode of transport. We're thrilled she made everything straightforward for you, and we truly appreciate you taking the time to share your feedback. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Rebecca took my call and couldn’t have been more helpful. Two dates were available and she made sure that I got the best deal. Now I am really excited!”

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Posted 3 months ago

Dear Valued Guest, Thank you so much for sharing your experience! We are delighted to hear that Rebecca was able to help you find the best deal and make the booking process so smooth. It’s wonderful to know you are feeling excited about your upcoming river voyage! We will be sure to pass on your kind words, they will indeed mean a lot to her. Thank you once again. Kind Regards Customer Relations.

Posted 3 months ago

“excellent boat,staff,food. everywhere comfortable and super clean. transfers organised well and on time. nothing too much trouble. My only disappointment was the curtailed boat trip due to low water levels, which is a common occurence, and short time in each stop.”

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Posted 4 months ago

“Disappointing. After much hype about the fun and excitement of the Christmas markets from the brochure, it was a waste of vacation days to visit destinations where towns were virtually closed for the Christmas holidays. The ‘premium’ drink package was in jest. Terrible drinks, low quality and limited choices. And it was ridiculous that there were time constraints to when drinks were available, without additional purchase. The Cruise Director and Concierge were sub par. They made little to no attempt to meet/greet everyone, seems like they spent more time hanging out with each other. On a positive note, the ship’s team was solid, very kind and responsive. The room was very satisfactory. Overall, we would not travel again with River Voyages.”

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Posted 4 months ago

“Elizabeth was so helpful on my initial enquiry, I felt we got a really good price, we were kept informed from booking until travel and then enjoyed a wonderful river cruise with Tui”

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Posted 4 months ago

“Full support from our concierge before departure. However, some information was not completely accurate. APT holidays was confusd with an APT company, Travelmarvel. Travelmarvel claims to be a 'Premium' holiday company, and its prices relfect that. In reality, it is nowhere near premium standard, and would be better described as a good budget operator. For that reason, the holiday was disappointing.”

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Posted 5 months ago

“Ok good value for money but lacked some refinement”

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Posted 5 months ago

“No wi fi all week so unable to access "navigate" or anything else to give holiday information. Word of mouth information was not always reliable. Tannoy messages were not heard all over ship.lack of communication was disappointing. Problem to receive return flight reference number due to wi fi problems. Ship. 100% Room. 100% Crew. 100% Food. 100%”

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Posted 6 months ago

“My river cruise was amazing-thanks to everybody who looked after me, i.e. the whole crew. I have never been on a holiday so well organised and efficient and luxurious!”

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Posted 6 months ago

“Parts of the cruise were really good. But, unfortunately it started quite badly. I was contacted less than a week before to ask for my passport details again. These I had sent in August, but they had somehow got lost in your system. I resent them, but this left a troubling lack of confidence taste in my mouth. I also didn't hear agian from your concierge to apologise of explain where my personal details ended up. So, then we arrive. Aparently we were the only "Cruise only" people on the cruise. It was our first ever river cruise, and have very positive expereicne with Celebrity, so we know what a good welcome can be. We stood in front of a losed door and two women stood in front of us, and waited and didn't open the door. They were our Cruise Director and Concierge. This did not auger well for the cruise. We finally got onboard, and everything related to Scylla was great. The cabin, personel, food, entertainment. However the two women were seriously incompetent-Unprofessional, unprepared, poor reading, very english centric, I could go on. They were just not at a level that i was expecting.”

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Posted 7 months ago

“Very smooth and efficient booking through RiverVoyages. Most helpful and always in contact as needed.”

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Posted 7 months ago

“Amazing places we visited. Fantastic boat. Accommodation was first class along with the food and drinks. Every member of staff aboard was the best”

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Posted 7 months ago

River Voyages is rated 4.8 based on 1,981 reviews