River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,979 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rebecca was very helpful and sorted out the trip for us with prefered mode of transport. thank you”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, We are very happy to hear that Rebecca was so helpful and able to organise your trip with your preferred mode of transport. We're thrilled she made everything straightforward for you, and we truly appreciate you taking the time to share your feedback. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Rebecca took my call and couldn’t have been more helpful. Two dates were available and she made sure that I got the best deal. Now I am really excited!”

Helpful Report

Posted 2 weeks ago

Dear Valued Guest, Thank you so much for sharing your experience! We are delighted to hear that Rebecca was able to help you find the best deal and make the booking process so smooth. It’s wonderful to know you are feeling excited about your upcoming river voyage! We will be sure to pass on your kind words, they will indeed mean a lot to her. Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“excellent boat,staff,food. everywhere comfortable and super clean. transfers organised well and on time. nothing too much trouble. My only disappointment was the curtailed boat trip due to low water levels, which is a common occurence, and short time in each stop.”

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Posted 2 weeks ago

“Disappointing. After much hype about the fun and excitement of the Christmas markets from the brochure, it was a waste of vacation days to visit destinations where towns were virtually closed for the Christmas holidays. The ‘premium’ drink package was in jest. Terrible drinks, low quality and limited choices. And it was ridiculous that there were time constraints to when drinks were available, without additional purchase. The Cruise Director and Concierge were sub par. They made little to no attempt to meet/greet everyone, seems like they spent more time hanging out with each other. On a positive note, the ship’s team was solid, very kind and responsive. The room was very satisfactory. Overall, we would not travel again with River Voyages.”

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Posted 4 weeks ago

“Elizabeth was so helpful on my initial enquiry, I felt we got a really good price, we were kept informed from booking until travel and then enjoyed a wonderful river cruise with Tui”

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Posted 1 month ago

“Full support from our concierge before departure. However, some information was not completely accurate. APT holidays was confusd with an APT company, Travelmarvel. Travelmarvel claims to be a 'Premium' holiday company, and its prices relfect that. In reality, it is nowhere near premium standard, and would be better described as a good budget operator. For that reason, the holiday was disappointing.”

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Posted 1 month ago

“Ok good value for money but lacked some refinement”

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Posted 2 months ago

“No wi fi all week so unable to access "navigate" or anything else to give holiday information. Word of mouth information was not always reliable. Tannoy messages were not heard all over ship.lack of communication was disappointing. Problem to receive return flight reference number due to wi fi problems. Ship. 100% Room. 100% Crew. 100% Food. 100%”

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Posted 3 months ago

“My river cruise was amazing-thanks to everybody who looked after me, i.e. the whole crew. I have never been on a holiday so well organised and efficient and luxurious!”

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Posted 3 months ago

“Parts of the cruise were really good. But, unfortunately it started quite badly. I was contacted less than a week before to ask for my passport details again. These I had sent in August, but they had somehow got lost in your system. I resent them, but this left a troubling lack of confidence taste in my mouth. I also didn't hear agian from your concierge to apologise of explain where my personal details ended up. So, then we arrive. Aparently we were the only "Cruise only" people on the cruise. It was our first ever river cruise, and have very positive expereicne with Celebrity, so we know what a good welcome can be. We stood in front of a losed door and two women stood in front of us, and waited and didn't open the door. They were our Cruise Director and Concierge. This did not auger well for the cruise. We finally got onboard, and everything related to Scylla was great. The cabin, personel, food, entertainment. However the two women were seriously incompetent-Unprofessional, unprepared, poor reading, very english centric, I could go on. They were just not at a level that i was expecting.”

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Posted 3 months ago

“Very smooth and efficient booking through RiverVoyages. Most helpful and always in contact as needed.”

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Posted 3 months ago

“Amazing places we visited. Fantastic boat. Accommodation was first class along with the food and drinks. Every member of staff aboard was the best”

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Posted 3 months ago

“Our Cruise was cancelled half way through. River Voyages were not helpful at all and told us they were just the booking agent and any issues were nothing to do with them. but had passed our comments on to APT-Travelmarvel. We can't even find out when the partial refund promised will arrive So far 9 days have passed. ( first promise was 7 days)”

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Posted 3 months ago

“The company handled my late booking ver well. All done by phone and e mail in a professional way.”

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Posted 3 months ago

“Rebeca Rimmer always listens to what you say and what you are expecting from your cruise , The cabin level, and position on the ship, the best time of year to go on different rivers, the best and most convenient flights for you. Also the cruise line that will suite you best as there a lot of different cruise lines out there, but they dock in different places and Rebeca makes sure you will see the places you want and that is where we find it is good to do the same river more than once, but with a different cruise line. But most of all, from making your first enquiry they reply with all the different options, length of cruise, dates, cabins available and different prices so you have all that information so you can then peruse the brochures to help make the right decision for you, because they are agents for multiple cruise lines so have more options for you to choose from, but they are always available at the end of the phone to clarify any points you are not sure about, and that is why since using Rebeca and River Cruises we have always had a perfect cruise.”

Helpful Report

Posted 4 months ago

Dear Mike and Lynda Thank you so much for your incredibly kind and detailed feedback. We are delighted to hear that Rebecca Rimmer has consistently provided such attentive and personalised service, helping you find the perfect cruise experiences. Rebecca’s dedication to understanding your preferences from cabin location and cruise line selection to the best seasonal timings and flight options truly reflects the care we aim to provide at River Voyages . It's wonderful to know that her expertise and thorough approach have made your planning process smooth and enjoyable, and that you've found real value in exploring the same rivers with different cruise lines. We are so pleased that your cruises have been perfect, and we are very grateful for your continued trust in Rebecca and our team. We look forward to helping you plan many more memorable journeys. Kind regards Customer relations

Posted 4 months ago

“Need a piece of wood to stop losing small things under the closet”

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Posted 5 months ago

“Booking with River Voyages was great. Shirley got us a great price and was very helpful in helping us complete our booking. All the arrangements worked out just fine and we had a great river cruise”

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Posted 5 months ago

“All well coordinated and organised”

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Posted 5 months ago

“Great value for money Food was a little lacking for our tastes and evening entertainment a little hit and miss but ship and crew and room very good value for money”

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Posted 5 months ago

“Very happy with the cruise and the crew also the food was very good..perhaps some of the docking places didn't have much to explore while we docked..overall very happy..”

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Posted 5 months ago

River Voyages is rated 4.8 based on 1,979 reviews