River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with two lovely ladies from Cruise 118. Both very helpful. Now looking forward to a Danube cruise in May.”

Helpful Report

Posted 5 years ago

“I am still waiting to hear officially from RiverVoyages that our Christmas Markets river cruise will not be proceeding. We are due to be travelling in 10 days time with Riviera travel booked through you and no one has had the courtesy to contact me to say otherwise. I have phoned several times but have given up after being on the line (at my expense) for many minutes.”

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Posted 5 years ago

“All dealt with very quickly and the very helpful Helen.”

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Posted 5 years ago

“I contacted River Cruises Concierge in relation to the transfer from one cruise to another because of the political situation in the country that we originally planned to visit. The prompt attention I received was amazing and within two days my transfer was effected. Superb service, the like of which I have not experienced before.well done Concierge Team especially Andrew Whittle.”

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Posted 5 years ago

“Dan was very helpful and reliable. Thank you.”

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Posted 5 years ago

“We are very happy with the service provided by Emma Gray, probably the best sales advisor we have had in all the time we have been using your company. However I am disappointed that your compnay is refusing to provide the Fortnam and Mason hamper offered by your MD if we book a cruise before the end of November. Instead of looking forward to our cruise we feel cheated and think this must be mistake. Best Regards Stewart Emslie”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“My phone call was answered almost immediately and Lisa could not have been more helpful. She addressed all my queries clearly and was also proactive in making suggestions and in explaining things. So far so good with an as yet exemplary booking process.”

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Posted 5 years ago

“Estelle Peachey was just wonderfully she helped find the same river cruise fore 2021 due to my 2020 candled due to covid-19 the price was like for like and no single supplement”

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Posted 5 years ago

“A Big Thank you to Estelle Peachey for sorting out my cancelled River Cruises due to Covi-19 , she got me the same Holiday for 2022 Like for Like Price Plus Manager to Waived the solo supplement”

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Posted 5 years ago

“when I enquired about this river cruise I said I always stay in red carnation hotels and uniworld river cruises (which I do), when I booked i was asked which hotels I had stayed in and I felt as if she checking I was telling the truth. I have booked with river voyages for years and have never been questioned before. Would you kindly explain why I have to pay the full amount on November 2nd six months before I sail, I have never paid that early before.”

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Posted 5 years ago

Hello thanks for your review, Uniworld need to know the name of the hotel as they email them to apply the discount and there is a minimum stay of four times. Also we require the balance at this point to make sure we get it to the supplier in time. Many thanks.

Posted 5 years ago

“Very helpful service,pleasant,, efficient and competitive pricing.”

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Posted 5 years ago

“Very pleased with how they have handled our Danube river cruise through the Covid 19 pandemic having had it rebooked on two occasions.”

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Posted 5 years ago

“Excellent, reassuring service by Lyndsey, helping us re-book our cancelled holiday. She responded quickly to all my e-mails and telephone calls. Initially, we obviously had to wait our turn in the pecking order of dealing with cancelled departures, but once that was more calm, we received undivided attention.”

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Posted 5 years ago

“River Voyages has not made me happy but Helen Conway has. I have booked a cruise with Helen for next year. This may seem strange especially if you consider the problems I have had this year after my cruise was cancelled. I have sent numerous emails, recorded delivery letters and made several telephone calls so as to have my money returned but with no response. I finally received my money back many months following the cancellation. The only person from Cruise 118 who helped me through this stressful period was Helen Conway. If all your staff were as good as Helen the this would be beneficial to you customers and you as a business.”

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Posted 5 years ago

“Very knowledgeable and helpful ensuring we got the exact river cruise to suit our needs.”

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Posted 5 years ago

“My Viking cruise was cancelled but Rivervoyages did not let me know and I was only made aware by a third party. I have emailed them on several occasions but have never had the basic courtesy of a reply. I have also telephoned on many occasions but have either been cut off or failed to get a staff member. I fear i will have to resort to legal proceedings to have my money returned”

Helpful Report

Posted 5 years ago

We are so sorry to hear of the difficulties experienced so we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Thank you Maura for your excellent help and professional advice. You have certainly put our minds at rest. Thanking you very much”

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Posted 5 years ago

“We have been booking holidays through River Voyages for some years now, have enjoyed every one and been highly impressed with the standard of service that everyone in the organisation provides. I was not, however, prepared for the absolutely superb attention that we have recently been accorded by your concierge, Emma Gray, who has gone out of her way, at an extremely busy and difficult time, to ensure that our wishes were met. It was not only the distance she was prepared to go to achieve this but also the kind, friendly and personable manner in which she did it. We are now booked into our preferred cruise for July 2021 and are much looking forward to it. I trust you will bring this testimonial to her attention.”

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Posted 5 years ago

“Took ages to get through to them at the moment which is understandable. Said they would phone me back twice but this didn't happen. Shame as everybody seemed helpful on the phone and eventually all sorted.”

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Posted 5 years ago

River Voyages is rated 4.8 based on 1,977 reviews