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River Voyages Reviews

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

River Voyages 5 star review on 14th August 2023

River Voyages 5 star review on 1st May 2023

River Voyages 5 star review on 13th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thankyou to Natalie, for helping us book our first river cruise, she was so helpful, answering all our questions, and if she didn't know the answer, she went out of her way to find out. Thankyou Natalie, for your patience, we shall definitely book with you again.”

Posted 6 years ago

“Booking our river cruise via River Voyages was so easy. Shirley couldn't have been more helpful and she was so kind and friendly, nothing was too much trouble and we have no hesitation in recommending them.”

Posted 2 months ago

“Karoline worked so hard for me helping with the booking of our river cruise - nothing was to difficult for her - always returned my calls with a cheerful answer.”

Posted 3 months ago

“From the start of the enquiry to the final booking the staff were very efficient and friendly.”

Posted 2 months ago

“As ever Dan managed things very well”

Posted 2 months ago

“River Voyages was recommended by a fried and they livednup to my expectations. The agent who dea;t with me was extremely helpful and was always avaialable if I had a question or neded something done. Organising the cruise was simple and wasily done.”

Posted 2 months ago

“Emma was very helpful. She explained lots. I just hope it lives up to expectation.”

Posted 2 months ago

“Had an email through from RiverVoyages offering some Amawaterways River Cruise offers. One fitted dates nicely that we were available. Rang up and spoke with Tara DeveyMcallister who took all the details and rang me back, after confirming prices etc with Ama. She followed this up with an email confirming the information given. The next day we spoke again and I booked the cruise. All painless so far (apart from having to pay) and Tara appeared very friendly, engaging and knowledgeable.”

Posted 2 months ago

“Very helpful”

Posted 2 months ago

“Elizabeth very friendly and knowledgeable about the cruise, very helpful.”

Posted 2 months ago

“Kat was extremely helpful she found what we wanted and gave me lots of information.”

Posted 3 months ago

“Lisa had to work hard to find our requirements. But she did it!”

Posted 3 months ago

“Emma my cruise concierge is amazing”

Posted 3 months ago

“Always easy to book a river cruise with River Voyages. My concierge, Emma, is knowledgeable, helpful and gets me the best available deal. I highly recommend River Voyages.”

Posted 3 months ago

“Our consultant Erin made everything easy and straightforward”

Posted 3 months ago

“Knowledgeable and extremely helpful”

Posted 3 months ago

“Your colleague Rebecca Rimmer was very helpful and took all the anxiety out of booking boats and planes”

Posted 3 months ago

“Gill was so helpful and responsive to our requirements which developed as we learned more about river holidays, and our friends who were coming with us dithered. She guided us through several cruises starting at France the Garonne/Gironde, then Portugal the Douro until we finally settled for the Danube, Prague to Budapest. Really looking forward to May 2020.”

Posted 4 years ago

Good morning David, Thanks for your review. I am really pleased to learn how much Gill impressed you with her river cruise knowledge. We are very proud to have her as a member of our team and it sounds like she did a wonderful job finding you and your friends the perfect holiday. Have a wonderful time on board and thank you for booking with River Voyages!

Posted 4 years ago

“Very confusing and frustrating booking process. No one seems to actually know what holidays are available.Having booked one room suddenly it wasn't available,we then made a substantial upgrade on the basis that a particular cabin was available but in fact it took a couple of weeks before we knew whether we had secured that cabin. Staff (cruise concierge !) whom I guess are telephone home workers, were less than helpfull and I felt that we were simply presented with take it or leave it options. And the confusion over the date for final settlement did not leave us feeling good. The cruise company asks for full payment 3 months before the holiday starts (which I think is quite onerous) but River Voyages suddenly asked us to pay 5 months in advance and were quite difficult when we resisted - not least because there is absolutely nothing on their website or anywhere else to suggest that this is part of the deal. We are virgin river cruisers and are now quite fearfull of what the actual cruise will turn out to be like. Hopefully the cruise company is simply badly served by its agent.”

Posted 9 years ago

“As always our concierge, Emma, was helpful in finding the cruise we wanted”

Posted 2 months ago

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River Voyages is rated 4.8 based on 1,966 reviews