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River Voyages Reviews

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

River Voyages 5 star review on 14th August 2023

River Voyages 5 star review on 1st May 2023

River Voyages 5 star review on 13th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer care was fantastic on this river cruise. Everything was planned to the finest detail and the staff were very professional. However, when I had to cancel a pre-planned excursion due to I'll health my payment was not refunded and there was no route to appeal other than a request to the Cruise Director, nor did I receive feedback on the reasons for this or even whether they had considered my request. This showed inflexibility by the accounts team. Given that most excursions can be reserved right up to the last minute at no extra cost I have learned my lesson - no more pre-booking!”

Posted 7 months ago

“Disappointed that having booked an appointment 2 weeks ahead and provided all the information on our requirements, we didn’t get a call and had to wait over 1.5 hours to speak. At which point it was clear no preparation had been done. When spending upwards of £20k when added to a combined ocean cruise this isn’t great service.”

Posted 10 months ago

“Took a whole week to get back to us with any offers. Excuses - sickness and holidays. Once got offer Dan took over and everything went smoothly. Your service not as good as we have received in the past.”

Posted 10 months ago

“I had so much trouble trying to book a simple trip with APT, I'm not sure how many times I called. In the end I tried to book directly with APT but they wouldn't deal with me because Rivercruises was still involved. I was told that because flights from Gatwick were running low there would be a supplement to pay then when I got the booking confirmation we have business class on the return!!! Absolutely no idea what was going on!!”

Posted 1 year ago

“The advert/emailed solution was not a reality So I was talked into a much more expensive solution which did not fill me full of confidence”

Posted 1 year ago

“friendly and attentive staff but errors found in particulars and web facilities are poor”

Posted 3 years ago

“when I enquired about this river cruise I said I always stay in red carnation hotels and uniworld river cruises (which I do), when I booked i was asked which hotels I had stayed in and I felt as if she checking I was telling the truth. I have booked with river voyages for years and have never been questioned before. Would you kindly explain why I have to pay the full amount on November 2nd six months before I sail, I have never paid that early before.”

Posted 3 years ago

Hello thanks for your review, Uniworld need to know the name of the hotel as they email them to apply the discount and there is a minimum stay of four times. Also we require the balance at this point to make sure we get it to the supplier in time. Many thanks.

Posted 3 years ago

“Took ages to get through to them at the moment which is understandable. Said they would phone me back twice but this didn't happen. Shame as everybody seemed helpful on the phone and eventually all sorted.”

Posted 3 years ago

“Whilst i know it is difficult times I have not been very happy with my experience in trying to get an exchange on my river cruise that was cancelled. I would have expected this booking to have been trnsferred at the same price to a date next year. Instead I have sent two emails made numerous phone calls and in the end was exasperated so much I decided to ask for a refund. Only then did you come back one hour later offering the same price. I was also told the £100 offered in an email was not applicable nor the cabin credit shown in the brochure as the cruise had already been reduced. Surely if things are written down they should apply. This is my book is false advertising and does not fit well with your image.”

Posted 3 years ago

“Took long time to get through. Long time to get rebooked. Did not appear that offer from Riviera and river voyages regarding rebooking was honoured. Still had to pay more.”

Posted 3 years ago

“I requested a 'phone back. It came some 5 hours later than promised. The person who 'phoned me back seemed to know little about the cruise and kept having to consult others or simply did not know the answers to my queries.”

Posted 4 years ago

“Staff were ok and systems seemed ok too- but there is/was a disjoint. Having made my trip arrangements over the phone and being very satisfied I then was unable to create an online account. All the screen said once I completed the process was "we are unable to load details of your trip at present. Please try again later''. It was a Sunday late pm so after many efforts I gave up and tried the following day only to face the same problems. Another series of phone calls ( on appallingly bad lines) revealed that I had been given my order no not a reference number. Because I had not created an account on line at that point your operative and I recapped on the arrangements whilst she checked what the issue had been. When I asked about the offer of chauffeur pick up I was told that there were limits to distance and as a result this was not a profitable choice. There is no mention of mileage limits on your online adverts or emails! Once I had access to an online account a lot of the details I had given previously were not already entered eg passport numbers . So as I said at the outset your systems seem messy. Having got through the initial problems I am looking forward to a trouble free holiday next year. Even now I find this survey a little problematic. I checked before I started to complete and it supposedly referred to how you had performed during my booking contact, now the questions seem inappropriate eg. Was delivery on time etc Was the item damaged!!!!! Sort out your systems please in order to give a clearly focused customer service”

Posted 4 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer I am sorry that you could not log into your account straight away. When making a booking you can access our “ manage my booking” facilities via our website with the booking number provided from us starting with WOR. The cruise line invoice is sent a couple of days later and this will contain their booking reference needed to access their system. I apologise for any inconvenience this caused. In reference to the chauffeur limo the booking conditions are on our website via https://www.rivervoyages.com/cruise-line-promotion-terms-and-conditions/ . A minimum spend is required and the transfers are only free if you live within a 50 mile radius of the airport and are not combinable with a discount. I can see that a discount was applied to your booking therefore the free transfers are not applicable. The survey itself on the Reviews website is generic for many companies therefore not all questions will be relevant. Again, we apologise for the difficulties you encountered. Kind Regards Customer Relations

Posted 4 years ago

“Sue Thomas was very good but general communication with the company slow and difficult both by email and by phone. Bomabarded daily by sales promotional ads but took a relatively long time to actually get confirmation of the booking. Could do better.”

Posted 5 years ago

Good Afternoon, Thank you for your feedback. We are sorry to hear that you are not satisfied with the service that you have received from ourselves. If you would like to be removed from our marketing you can contact our customer service team on 0800 107 1281 and they will be able to asst you with this. Here at River Voyages we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy.We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Wish hope you have a lovely holiday.

Posted 5 years ago

“Sophie Milligan was very helpful after I had explained my concern that I had received the request for a final payment two weeks after the requird date and was very concerned.”

Posted 5 years ago

Good Evening, Thank you for your review. It's great to hear that you are happy with the helpful service that you have received from Sophie Milligan following your concerns. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Booking carried out efficiently,with any questions answered correctly by staff.”

Posted 5 years ago

Thank you Andrew Deas for your review. I am glad to hear that we were able to assist with your questions. We hope you have a lovely time on your cruise.

Posted 5 years ago

“My colleague did most of the booking and was quoted a price of £1399, after some discussion this was dropped to £1379. Our invoices came through showing £1399 and had to be amended. I phoned and spoke to another assistant who quoted me a price of £1369 - surely the same price should be quoted for all travelers?”

Posted 5 years ago

Thank you for your review Miss Brenda Hanora Newman. Cruise lines can price their holidays based on a 'lead in price' and this can be fluid pricing based on demand. As a cruise retailer we are restricted by this have to quote as per the cruise line price at that time, however the price can change at any point of the day, as a direct result of customer demand. I apologise if we did not send your paperwork correctly the first time round. Thank you very much for getting in touch with us and thank you for your booking.

Posted 5 years ago

“I found Emma Gray to be responsive to our needs which weren't exactly as the Cruise Brochure. Sadly my other experiences with River Voyages would make me question the quality of personnel. Before I booked I requested Emma to phone back when available, she did but not as a follow up request which had been placed with one of her colleagues. On 5th September I tried to obtain some information and confirm an aspect of the booking with your Customer services (I believe the Concierge to be only a Sales Person despite the glorious title). I got through and spoke to Rachel(?), I explained the information I wanted confirmed and requested that she call me back with the answer, to date 12/9/17 11.23 I have not had a response, if this is the standard of your customer care then I regret that I will be thinking seriously about using your services in future.”

Posted 6 years ago

“I as very happy with the original booking- courteous and efficient. However, VERY disappointed with the outcome of my complaint viz a viz the cost of the cruise compared to my friend's booking!”

Posted 6 years ago

“booking when fine, but was not told tour operator block books seat on plane so cannot check-in online and cannot select seats with extra legroom (willing to pay) my wife has problems with arthritis”

Posted 7 years ago

“The build up was great with very helpful advice from Sue Burton and Erin Madine. The price was fine and so off I went down the Duoro. Trouble was that the Cruise line was French and I was the only Brit on board - as I discovered on the coach from the airport to the boat. No one else spoke English! By mere luck there was a great group of English speaking Canadians on board who "adopted" me. Would have thought that Susan or Erin would have warned me. But luck held and the Cruise was great. Be careful to check nationality when booking!!”

Posted 7 years ago

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River Voyages is rated 4.8 based on 1,966 reviews