River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,979 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent boat,staff,food. everywhere comfortable and super clean. transfers organised well and on time. nothing too much trouble. My only disappointment was the curtailed boat trip due to low water levels, which is a common occurence, and short time in each stop.”

Helpful Report

Posted 2 weeks ago

“Ok good value for money but lacked some refinement”

Helpful Report

Posted 2 months ago

“Parts of the cruise were really good. But, unfortunately it started quite badly. I was contacted less than a week before to ask for my passport details again. These I had sent in August, but they had somehow got lost in your system. I resent them, but this left a troubling lack of confidence taste in my mouth. I also didn't hear agian from your concierge to apologise of explain where my personal details ended up. So, then we arrive. Aparently we were the only "Cruise only" people on the cruise. It was our first ever river cruise, and have very positive expereicne with Celebrity, so we know what a good welcome can be. We stood in front of a losed door and two women stood in front of us, and waited and didn't open the door. They were our Cruise Director and Concierge. This did not auger well for the cruise. We finally got onboard, and everything related to Scylla was great. The cabin, personel, food, entertainment. However the two women were seriously incompetent-Unprofessional, unprepared, poor reading, very english centric, I could go on. They were just not at a level that i was expecting.”

Helpful Report

Posted 3 months ago

“Great value for money Food was a little lacking for our tastes and evening entertainment a little hit and miss but ship and crew and room very good value for money”

Helpful Report

Posted 5 months ago

“It is fine with them, they replied within reasonable timings.”

Helpful Report

Posted 7 months ago

“Food, atmosphere and staff all excellent. However, of the 4 days advertised, the first was travelling and arriving, straight to dinner, nothing close by to stroll to after food. Day 2 didn't arrive to destination until 2-3 pm, the same on day 3. More time could have been been spent at the destination if sailing had been done though the night rather than moored. Sailing during the day restricts your time onshore. Day 4 leaving at airport at 7.40 am. For the amount of sight-seeing, it wasnt worth the long effort of travelling. We did overall enjoy the trip but would not recommend if you are a keen sight-seer.”

Helpful Report

Posted 10 months ago

“Elizabeth very friendly and knowledgeable about the cruise, very helpful.”

Helpful Report

Posted 2 years ago

“Elizabeth very friendly and knowledgeable about the cruise, very helpful.”

Helpful Report

Posted 2 years ago

“Good attention from Ross. Sorted out problems and booking for us.”

Helpful Report

Posted 2 years ago

“Took several attempts to get through on phone and some long waits on hold but my booking well handled by Shelly”

Helpful Report

Posted 2 years ago

“Very efficient. Professional and efficient. Phoned me back when we got cut off.”

Helpful Report

Posted 2 years ago

“Good value for money. It doesn't have the luxury of Uniworld or Scenic but river cruises are not as expensive. It is a good idea to add a possibility of a drink package from 2014 cruises. Great service from Emma Gray and Stacey Williams. I would like to have them as my named Specialist Cruise Concierges.”

Helpful Report

Posted 2 years ago

“Great once I got a call back from Elizabeth.”

Helpful Report

Posted 2 years ago

“Donna was helpful but it would of been nice to have all the information when booking instead of going back and forth to the booking team. When I enquired about the drinks package was offered the premium package of 175 per person which seems extortionate. I then enquired if there was another drinks package and then offered 90 per person for just beer and wine which we opted for. Why were we not offered all the packages to choose from? And who the flight was with? The fact that there was no flight on the day of the cruise meant we had to arrive the day before and staying in a hotel costing more money and the fact that the only cabin left was over the engine which would of made our cruise uncomfortable. If we changed our room it would of cost us 200 pounds more. So in all, as pensionsers what we thought was a good deal turned out to be more expensive. I have booked with Emerald before directly and did not encounter these issues and extra costs. I have received a confirmation the day after I booked but there was no breakdown of the costs and have not received any flight details as yet.”

Helpful Report

Posted 2 years ago

“We were well satisfied with the cruise content and menu choices. We were annoyed by the "tipping arrangements ' letter. It suggested a tipping amount, but the envelope for our tip included a room number. This enable Riviera to correlate tipping amount against individual clients; we believe this to be unethical and as this information was not agreed beforehand, it may well be unlawful iaw EU GDPR regulations. Tipping should be ananymous.”

Helpful Report

Posted 2 years ago

“Rebecca very effcient and responds quickly to queries.”

Helpful Report

Posted 2 years ago

“Given a phone number to book and at no time was I informed that I would be speaking to another company. Weird and could have been most embarrassing!! Other than that it was straightforward.”

Helpful Report

Posted 2 years ago

“Emma was good at her job and very patient with me and answered all my concerns”

Helpful Report

Posted 2 years ago

“Elizabeth (Wright) was very helpful and pointed out a very good deal with Avalon. The only drawback has been that I received an email confirming my booking with the wrong booking reference and the wrong ship on it. Still havent had confirmation of the cruise. Res no. 107792.”

Helpful Report

Posted 2 years ago

“Very helpful and informative if a little lengthy booking process. Got there in the end!”

Helpful Report

Posted 2 years ago

River Voyages is rated 4.8 based on 1,979 reviews