River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

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4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elizabeth very friendly and knowledgeable about the cruise, very helpful.”

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Posted 2 months ago

“Elizabeth very friendly and knowledgeable about the cruise, very helpful.”

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Posted 2 months ago

“Good attention from Ross. Sorted out problems and booking for us.”

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Posted 5 months ago

“Took several attempts to get through on phone and some long waits on hold but my booking well handled by Shelly”

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Posted 6 months ago

“Very efficient. Professional and efficient. Phoned me back when we got cut off.”

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Posted 7 months ago

“Good value for money. It doesn't have the luxury of Uniworld or Scenic but river cruises are not as expensive. It is a good idea to add a possibility of a drink package from 2014 cruises. Great service from Emma Gray and Stacey Williams. I would like to have them as my named Specialist Cruise Concierges.”

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Posted 9 months ago

“Great once I got a call back from Elizabeth.”

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Posted 10 months ago

“Donna was helpful but it would of been nice to have all the information when booking instead of going back and forth to the booking team. When I enquired about the drinks package was offered the premium package of 175 per person which seems extortionate. I then enquired if there was another drinks package and then offered 90 per person for just beer and wine which we opted for. Why were we not offered all the packages to choose from? And who the flight was with? The fact that there was no flight on the day of the cruise meant we had to arrive the day before and staying in a hotel costing more money and the fact that the only cabin left was over the engine which would of made our cruise uncomfortable. If we changed our room it would of cost us 200 pounds more. So in all, as pensionsers what we thought was a good deal turned out to be more expensive. I have booked with Emerald before directly and did not encounter these issues and extra costs. I have received a confirmation the day after I booked but there was no breakdown of the costs and have not received any flight details as yet.”

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Posted 11 months ago

“We were well satisfied with the cruise content and menu choices. We were annoyed by the "tipping arrangements ' letter. It suggested a tipping amount, but the envelope for our tip included a room number. This enable Riviera to correlate tipping amount against individual clients; we believe this to be unethical and as this information was not agreed beforehand, it may well be unlawful iaw EU GDPR regulations. Tipping should be ananymous.”

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Posted 11 months ago

“Rebecca very effcient and responds quickly to queries.”

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Posted 1 year ago

“Given a phone number to book and at no time was I informed that I would be speaking to another company. Weird and could have been most embarrassing!! Other than that it was straightforward.”

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Posted 1 year ago

“Emma was good at her job and very patient with me and answered all my concerns”

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Posted 1 year ago

“Elizabeth (Wright) was very helpful and pointed out a very good deal with Avalon. The only drawback has been that I received an email confirming my booking with the wrong booking reference and the wrong ship on it. Still havent had confirmation of the cruise. Res no. 107792.”

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Posted 1 year ago

“Very helpful and informative if a little lengthy booking process. Got there in the end!”

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Posted 1 year ago

“Excellent service from Melissa however the phone line kept cracking up so was frustrating”

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Posted 1 year ago

“Having only ever been on sea cruises before I have little to compare with, however, the booking process was well organised and straightforward, everything was explained fully at every stage and I did not have too many questions at the end to clarify anything. I would have liked my confirmation email and itinerary a bit quicker how ever this was over the new year so I cannot complain as I have everything now. We have just confirmed our choice of flights and are again awaiting confirmation of those so that we will then know exactly what is happening from doorstep to boat and again on the return journey”

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Posted 1 year ago

“As usual over many years I found the service offered me by Cruise 118, this time for River Voyagers, was up to its usual excellent standard. Sorry to be brief but I am convalescing at the moment. Laureen Williamsonson”

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Posted 1 year ago

“Booked via Erin. Very good service.”

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Posted 1 year ago

“I purchased a holiday from Shirley McCue at River Voyages. She was excellent.”

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Posted 1 year ago

“We had an excellent time on our cruise to Amsterdam and tthe Dutch tulip fields in April.They had a shortage of staff on our trip so the tour guide apologised and told us there will be a refund of£200 or 40% of our next trip as long as we take it this year. None of these promises have materialised.My reason for 4 not 5 stars. booking ref WOR 89752 Booked by my daughter”

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Posted 1 year ago

River Voyages is rated 4.8 based on 1,966 reviews