Whilst i know it is difficult times I have not been very happy with my experience in trying to get an exchange on my river cruise that was cancelled. I would have expected this booking to have been trnsferred at the same price to a date next year. Instead I have sent two emails made numerous phone calls and in the end was exasperated so much I decided to ask for a refund. Only then did you come back one hour later offering the same price. I was also told the £100 offered in an email was not applicable nor the cabin credit shown in the brochure as the cruise had already been reduced. Surely if things are written down they should apply. This is my book is false advertising and does not fit well with your image.