River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The agent was very helpful finding us the holiday we asked for. He phoned us several times with up dated info. and made individual arrangements for us.”

Helpful Report

Posted 9 years ago

“Emma Gray was extremely helpful booking our river cruise.She took us through all the details and gave us lots of information for our holiday.Thankyou so much.Christine.”

Helpful Report

Posted 9 years ago

“Excellent service. Simon was excellent in terms of service delivery.”

Helpful Report

Posted 9 years ago

“My name misspelt on letter forwarding Incorrect invoices which were not logical. Unclear that no fee on credit card for deposit was already included within the discount. Still shown as separate item on amended invoice. Told I may wish to book extra excursions and then told there were none on this cruise. Passport detail needed to be corrected when I checked on Emerald website booking detail. Transfer to airport from Nuremberg not confirmed on Emerald booking website. When queried was told that this was "normal" and will be done later. I hope so. Not enough attention to detail and the individual customer.”

Helpful Report

Posted 9 years ago

Good Afternoon, looking at your booking history, this all now seems to have been resolved. Apologies for all the inconvenience this has caused. Regards Lynsey

Posted 9 years ago

“The Representative I spoke to was very knowledgeable about River Cruises and had been on some. Since I haven't ever been, I found her experience very helpful. She helped me find the cruise I was looking for, with the operator who offered the best terms, conditions and value for money, which is what a proper Travel Consultant is supposed to do, but not many bother to do, these days. I would use River Voyages again, if I go on another river Cruise, next year.”

Helpful Report

Posted 9 years ago

“I received excellent service from your employee MS Jolie Royds, she was extremely helpful to me , very patient in explained everything I asked about . I would definitely use your company again , Regards, Jean Quinn”

Helpful Report

Posted 9 years ago

“Emma was very good,very helpful,nothing was to much trouble.,booking was simple everything done for us .fantastic......”

Helpful Report

Posted 9 years ago

“Nothing was too much trouble and we were given several choices of River Cruise to choose from. Even when we changed our minds on destination and budget they found us the perfect cruise in the end. Can't wait to go.”

Helpful Report

Posted 9 years ago

“checked out lots of companies on line but not too many offers found river voyages seemed quite a few offers .so decided to phone them .prefer to speak to a person I got dom who was really nice didn't get a good offer at first but did get one after talking to him so was happy with the price the service has been excellent and are keeping me informed all the way. well done”

Helpful Report

Posted 9 years ago

“Our concierge, Emma, could not have been more helpful with her unbiased and constructive advice. We will seriously consider contacting her with regard to any river cruises that we might consider in the future.”

Helpful Report

Posted 9 years ago

“All fine”

Helpful Report

Posted 9 years ago

“Picked up the company off a Google search. The lady I spoke to, Sandy was very helpful and said she would get back to me in 2 hours, which she did. She was able to offer me a brilliant trip at a much reduced price. She talked through everything and couldn't have been more helpful”

Helpful Report

Posted 9 years ago

“Emma Gray your travel consultant had Excellent product knowledge, personal touch and was reassuring in guiding us through the booking procedure. Highly recommend your company and Emma.”

Helpful Report

Posted 9 years ago

“Intially the service was very good and most helpful. Due to my error with the date of a future appointment I enquired if the departure date could be rearranged. I did not receive any reply. This has lead me to believe that the customer service is good until one has bookrd the holiday - after that don't expect any.”

Helpful Report

Posted 9 years ago

Good afternoon Mr Horne, following on from your review I do believe that you are in conversation with Beth, trying to resolve the issue. Regards Lynsey

Posted 9 years ago

“Polite and friendly service leading to an excellent result from my initial enquiry.”

Helpful Report

Posted 9 years ago

“I booked a trip on Avalon (Ref. ES122-81042) via yourselves. During this booking I was given NO indication of the fact that the ship had various types of cabin. This was the first time I have been involved with river cruising and I relied entirely on phone information from your agent, though I did look up some details on the internet from which I learnt that cabins had wall to wall windows. When I boarded the ship in Amsterdam on 21/12 I realised my cabin only head high level windows, for the only view possible I had to stand up - my expectation of being able to take some rest whilst sitting on the bed and enjoying the passing views was impossible. When I talked with the tour manager about this he was sympathetic but declined responsibility as I had booked via an agent and not direct. I did complain in writing to Avalon but received a similar response from their Emma Thompson (Customer Services). This all leaves m very disillusioned - I really hoped to have found a new way of travel which suited my needs, and which was suited to my age and abilities. I still believe I have the right of some compensation from either yourselves and/or Avalon; in it's absence I shall look to other River Cruise companies. The Future Cruise voucher, which appears to be a standard issue to all passengers, will thus be of no use to me. Yours sincerely - Don Leeser, Las Lolas D1, 29660 Nueva Andalusia, Spain”

Helpful Report

Posted 9 years ago

As per our recent correspondence the D grade cabin was the only cabin available to yourself at the time of booking. You had checked Avalon's website prior to booking & agreed to the category of cabin.Therefore I believe that we haven't miss sold your River Cruise Holiday. Customer Relations Manager

Posted 9 years ago

“Your concierge, Emma Gray, was extremely helpful in carrying out our booking and I complement on the efficient and pleasant way in which she dealt with our booking. Thank you Emma. Mervyn davies”

Helpful Report

Posted 10 years ago

“I can hardly believe that I have found such an amazing company as River Voyages. My enquiry was so kindly and efficiently dealt with that in this time and age it stands out from all the rest. Nothing was spared in tracking down exactly what I wanted and a really excellent deal has been arrived at. Thank you so much.”

Helpful Report

Posted 10 years ago

“Friendly, courteous service. Offered me the exact holiday I was looking for, Kathryn made me feel that nothing was too much trouble, and I was most impressed with her knowledge of the boat.”

Helpful Report

Posted 10 years ago

“Our Concierge - Kathryn Gelder was extremely helpful and well informed. Her advice helped us to make the decision to book. Mike”

Helpful Report

Posted 10 years ago

River Voyages is rated 4.8 based on 1,977 reviews