River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I were very satisfied with the process, though we were glad to have the help of our daughter, being rather ancient ourselves.”

Helpful Report

Posted 9 years ago

“Kathryn Gelder was extremely helpful and very efficient. The holiday was booked and confirmed within a couple of hours and Kathryn was pleasant and informative. Only a little disappointed that the cruise with Avalon was not at the price she thought possible.We could then have combined our cruise with a visit to Paris. Overall though, very happy. Let us hope the cruise is all we hope for.”

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Posted 9 years ago

“Kathryn Gelder has been exceptionally helpful as my sister who is coming with me on the trip had just had her husband pass away and there was quite a lot of work the executor of the will had to do before we could complete the booking. Kathryn was always cheerful whenever I spoke to her. I shall be interested in what service we will get when all the details are given to me for the trip. The only thing at the moment is what terminal we will fly from at Heathrow as I will need to book the Railair bus well in advance to get a good deal with them. Kathryn thought it might be Terminal 2 only because it appeared Lufthansas flights seemed to be going from this terminal.”

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Posted 9 years ago

“Very useful web-site to investigate cruises available from a number of operators. Simon Collinge was an excellent contact, giving me information about a proposed holiday cruise in France, and following up questions in a masterly fashion.”

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Posted 9 years ago

“I was booking my first holiday for 7 years! Making up my mind what was best for me as a single was not easy . I was helped by Hannah to get a holiday I wanted. She was helpful, pleasant and very patient.”

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Posted 9 years ago

“Very knowledgeable and helpful . Nothing was too much trouble . Rang back when they said they would .”

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Posted 9 years ago

“Pleased with every aspect of our booking with RiverVoyages.com. Roger and James were both friendly, knowledgable and clear and precise when giving information etc. Would be happy to use your company again.”

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Posted 9 years ago

“Easy,informative and excellent service.”

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Posted 9 years ago

“I found Hannah the person that gave me all the information I required & also some advice with a cruise to suit, very helpful & pleasant to talk to.”

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Posted 9 years ago

“Emma Gray provided us with good information that led us to change our original plan and find a more suitable holiday with a number of added benefits.”

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Posted 9 years ago

“We were initially interested in booking a river cruise, but in discussion were able to take advantage of a'package' put together on our behalf. All flights and transfers settled to our satisfaction.”

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Posted 9 years ago

“our experience of dealing with river cruises.com was a positive one .Emma the first point of contact was extremely friendly and very helpful, she could not do enough to guide us through various cruises until we found the one we finally booked. She also made it clear she was available at any time to help if we had any concerns about our holiday. Many Thanks. David Lloyd and Maureen Norman.”

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Posted 9 years ago

“everything went well”

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Posted 9 years ago

“The agent was very helpful finding us the holiday we asked for. He phoned us several times with up dated info. and made individual arrangements for us.”

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Posted 9 years ago

“Emma Gray was extremely helpful booking our river cruise.She took us through all the details and gave us lots of information for our holiday.Thankyou so much.Christine.”

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Posted 9 years ago

“Excellent service. Simon was excellent in terms of service delivery.”

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Posted 9 years ago

“My name misspelt on letter forwarding Incorrect invoices which were not logical. Unclear that no fee on credit card for deposit was already included within the discount. Still shown as separate item on amended invoice. Told I may wish to book extra excursions and then told there were none on this cruise. Passport detail needed to be corrected when I checked on Emerald website booking detail. Transfer to airport from Nuremberg not confirmed on Emerald booking website. When queried was told that this was "normal" and will be done later. I hope so. Not enough attention to detail and the individual customer.”

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Posted 9 years ago

Good Afternoon, looking at your booking history, this all now seems to have been resolved. Apologies for all the inconvenience this has caused. Regards Lynsey

Posted 9 years ago

“The Representative I spoke to was very knowledgeable about River Cruises and had been on some. Since I haven't ever been, I found her experience very helpful. She helped me find the cruise I was looking for, with the operator who offered the best terms, conditions and value for money, which is what a proper Travel Consultant is supposed to do, but not many bother to do, these days. I would use River Voyages again, if I go on another river Cruise, next year.”

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Posted 9 years ago

“I received excellent service from your employee MS Jolie Royds, she was extremely helpful to me , very patient in explained everything I asked about . I would definitely use your company again , Regards, Jean Quinn”

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Posted 9 years ago

“Emma was very good,very helpful,nothing was to much trouble.,booking was simple everything done for us .fantastic......”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,977 reviews