River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Katy for all your help, we are now looking forward to our river cruise in April 2016, cant come soon enough. Kind regards Robert & Jill Archibald.”

Helpful Report

Posted 10 years ago

“The Cruise Concierge, Emma Gray, whom I placed my order with was extremely friendly and helpful. She spent time going through various options with me until I was happy with my choice of cruise. Once booked, I had a few questions about the invoice from the cruise company and about what was included. Emma was very efficient and promptly came back to me with all the required information. I am impressed with the service and would definitely recommend using RiverVoyages.com.”

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Posted 10 years ago

“Thanks to cruise 118.com”

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Posted 10 years ago

“Representatives always helpful and prompt in their responses. Very useful in helping to choose between a number of different providers of almost identical cruises.”

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Posted 10 years ago

“The operative I was in contact with did a very efficient job.”

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Posted 10 years ago

“Very helpful and efficient with quick confirmation of booking”

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Posted 10 years ago

“Very prompt and efficient service and a good deal for a single traveller. All questions were fully answered, with the sales person taking the time to find out answers where he didn't have an immediately available response.”

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Posted 10 years ago

“first class”

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Posted 10 years ago

“Pleasant and helpful staff. Looking forward to our cruise in April.”

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Posted 10 years ago

“I was very impressed by the way a problem was handled and solved in less than 2 hours, thanks to Claire! Shall recommend your company for sure. Thanks.”

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Posted 10 years ago

“Overall I was quite satisfied using your company for the first time but found it a little strange. I was left with the impression that my contact Maura, was working independently of the River voyages office but the price she quoted was quite acceptable as were flight times. However when the confirmation was emailed to me from Riviera the costing given did not marry up with the price agreed. This necessitated some corrective email correspondence. I feel such basic discrepancies are unnecessary & unwarranted. The old adage "get it right first time" eliminates a lot of duplication and additional work. I would also appreciate being given a personal cruise reference number to quote for any contact with the booking company at a future date; this has been normal practice on very "deep sea" cruise we have undertaken. So I am left wondering, if required; should my first line of contact about our cruise be with River Voyages or Riviera”

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Posted 10 years ago

“Very polite and efficient.”

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Posted 10 years ago

“Excellent service the lady who I spoke to couldn't have been more helpful. She found and arranged everything that we wanted.”

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Posted 10 years ago

“I have found the service from Sandie Collier to be first class. To date I have no complaints.”

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Posted 10 years ago

“Excellent service from everyone I spoke to in your concierge department, mad booking our holiday so much easier - thank you.”

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Posted 10 years ago

“I already knew the river cruise I wanted but the process was easy with River Voyages and saved me money. The concierge found full costing details for me and offered advice re which cabin to choose as the only one in my initial choice may have been more engine noisy due to postion at back of boat. This did cause me to upgrade but | would not have thought of that issue if he had not told me (I will check this when on board). Very happy with service so far.”

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Posted 10 years ago

“I found my advisor really pleasant, and helpful. We had a good rapport, and I enjoyed my time speaking to her.”

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Posted 10 years ago

“I was very pleased with the help I had when booking a river boat cruise with Shearing, I have never been on a river boat cruise before so was on the phone for a long time making sure that I understood exactly all about the booking she explained everything and made me feel happy that I was clear that she had booked exactly that I required. We are booking this holiday for my husbands 70th birthday so really want it to be special. thank you annette Anderson.”

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Posted 10 years ago

“Quick efficient service and listened to my requirements.”

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Posted 10 years ago

“rapid and knowledgeable management of our enquiry”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,977 reviews