River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered a river cruise to meet our needs, good information when we considered alternative cabins. Final invoice slightly confusing.”

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Posted 9 years ago

“WE HAD AN AMAZING TIME. The ship was outstanding. Clean Comfortable. Staff on the boat were wonderful, nothing was too much trouble. Ellie our ship orgonizer was just AMAZING so afficent in every way. Congratulation to the whole team. Alister & Doreen Lyon. Albany, Western Australia.”

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Posted 9 years ago

“We would like to say that the young lady Caherine(Kathryn?) to whom my wife spoke was a delight - professional courteous and knowledgeable. Thank you Roy and Barbara Binner”

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Posted 9 years ago

“Both Maura and Donna were excellent. Very helpful and friendly. Chris Bates”

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Posted 9 years ago

“My Dealings with Mark Saxton were very good. He was helpful and patient with an elderly couple who had not been on a river cruise before. Thank you.”

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Posted 9 years ago

“Kathryn Gelder was very good on the phone, whilst booking, but didn't give me her extension number and I haven't spoken to her since. I had to ring last week, with insurance and passport details and gave them to another girl. I've just had an email from Kathryh asking for them. Had to ring again. They were on my booking ?”

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Posted 9 years ago

“We had not tried River Cruises before and to be honest we were really 'flying a kite' but the service we received was tremendous, nothing was too much trouble and we are extremely grateful to all concerned for their efficiency and the feeling that we are special customers.”

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Posted 9 years ago

“Efficient, Friendly and very helpful”

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Posted 9 years ago

“Booked our holiday on the phone with Debbie, who couldn't have been more helpful, especially as we don't live in the UK. She made the whole process simple and quickly and efficiently dealt with all our questions. Hope the cruise is as good as the booking process!”

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Posted 9 years ago

“Excellent service, we will book again”

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Posted 9 years ago

“Donna persevered in getting the best deal from Avalon River Cruises. When Avalon came up with a slightly lower price she matched it.”

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Posted 9 years ago

“I was happy with all arrangements. HOWEVER, I am very confused about who I am dealing. with. PLEASE explain the differences; 1. Emerald Waterways 2. Scenic. 3. River Voyages. 4. Blue Water Holidays 5. The River Cruise Line I am under a deluge of offers and bumf. Help”

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Posted 9 years ago

“Very knowledgeable, easy to deal with and explain all aspects of holiday, looking forward to my forthcoming (1st) river cruise, competitive price, kept me informed and nice people.”

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Posted 9 years ago

“Very helpful and efficient service from Emma. She was friendly and professional. The pricing was competitive. A thoroughly good experience.”

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Posted 9 years ago

“Very efficient and competive on price”

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Posted 9 years ago

“Absolutely wonderful ,everything from the first minute to the last was spot on 10 out of 10”

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Posted 9 years ago

“Extremely helpful and friendly. even when I changed ship they were most understanding . pleasure to book with River Cruises.”

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Posted 9 years ago

“My thanks to Anythony who was very efficient in dealing with my enquiry and subsequent order. He was very efficient and my queries where readily answered and most understanding in dealing with my questions. I hope the crew are as courteous on my coming holiday voyage beginning 25th October.2015 Ronald Foster”

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Posted 9 years ago

“good price - seem efficient. not sure what to do with my discount vouchers”

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Posted 9 years ago

“Despite making a booking for well nigh £3k I am disappointed as I was told an email was being sent within a few minutes advising me of my booking and I would get Assistance at the airports and I would get a brochure within 3 days. After 3 days and nothing I phoned you and was told 'an oversight and the email would be sent and give thee brochure another 2 days. Yes I did have contact and then an email telling me last week that my brochure would be in 3 days. Nil again. A five ***** holiday I am beginning to wonder just what else is not up to standard????? I am angry and annoyed as I go next week and was needing the brochure so that I could see and read all about it....... Never had this problem with other companies......”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,977 reviews