I booked a trip on Avalon (Ref. ES122-81042) via yourselves. During this booking I was given NO indication of the fact that the ship had various types of cabin. This was the first time I have been involved with river cruising and I relied entirely on phone information from your agent, though I did look up some details on the internet from which I learnt that cabins had wall to wall windows. When I boarded the ship in Amsterdam on 21/12 I realised my cabin only head high level windows, for the only view possible I had to stand up - my expectation of being able to take some rest whilst sitting on the bed and enjoying the passing views was impossible. When I talked with the tour manager about this he was sympathetic but declined responsibility as I had booked via an agent and not direct. I did complain in writing to Avalon but received a similar response from their Emma Thompson (Customer Services). This all leaves m very disillusioned - I really hoped to have found a new way of travel which suited my needs, and which was suited to my age and abilities. I still believe I have the right of some compensation from either yourselves and/or Avalon; in it's absence I shall look to other River Cruise companies. The Future Cruise voucher, which appears to be a standard issue to all passengers, will thus be of no use to me. Yours sincerely - Don Leeser, Las Lolas D1, 29660 Nueva Andalusia, Spain