River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and efficient service and a good deal for a single traveller. All questions were fully answered, with the sales person taking the time to find out answers where he didn't have an immediately available response.”

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Posted 9 years ago

“first class”

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Posted 9 years ago

“Pleasant and helpful staff. Looking forward to our cruise in April.”

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Posted 9 years ago

“I was very impressed by the way a problem was handled and solved in less than 2 hours, thanks to Claire! Shall recommend your company for sure. Thanks.”

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Posted 9 years ago

“Overall I was quite satisfied using your company for the first time but found it a little strange. I was left with the impression that my contact Maura, was working independently of the River voyages office but the price she quoted was quite acceptable as were flight times. However when the confirmation was emailed to me from Riviera the costing given did not marry up with the price agreed. This necessitated some corrective email correspondence. I feel such basic discrepancies are unnecessary & unwarranted. The old adage "get it right first time" eliminates a lot of duplication and additional work. I would also appreciate being given a personal cruise reference number to quote for any contact with the booking company at a future date; this has been normal practice on very "deep sea" cruise we have undertaken. So I am left wondering, if required; should my first line of contact about our cruise be with River Voyages or Riviera”

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Posted 9 years ago

“Very polite and efficient.”

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Posted 9 years ago

“Excellent service the lady who I spoke to couldn't have been more helpful. She found and arranged everything that we wanted.”

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Posted 9 years ago

“I have found the service from Sandie Collier to be first class. To date I have no complaints.”

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Posted 9 years ago

“Excellent service from everyone I spoke to in your concierge department, mad booking our holiday so much easier - thank you.”

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Posted 9 years ago

“I already knew the river cruise I wanted but the process was easy with River Voyages and saved me money. The concierge found full costing details for me and offered advice re which cabin to choose as the only one in my initial choice may have been more engine noisy due to postion at back of boat. This did cause me to upgrade but | would not have thought of that issue if he had not told me (I will check this when on board). Very happy with service so far.”

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Posted 9 years ago

“I found my advisor really pleasant, and helpful. We had a good rapport, and I enjoyed my time speaking to her.”

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Posted 9 years ago

“I was very pleased with the help I had when booking a river boat cruise with Shearing, I have never been on a river boat cruise before so was on the phone for a long time making sure that I understood exactly all about the booking she explained everything and made me feel happy that I was clear that she had booked exactly that I required. We are booking this holiday for my husbands 70th birthday so really want it to be special. thank you annette Anderson.”

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Posted 9 years ago

“Quick efficient service and listened to my requirements.”

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Posted 9 years ago

“rapid and knowledgeable management of our enquiry”

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Posted 9 years ago

“Despite being under the impression I was talking direct to Emerald, I found Katie Porter very good to deal with. She was helpful, patient, and easy to hear and understand (I wear a hearing aid!). Because she had been on one of the Emerald ships she had first hand knowledge which was also v helpful. Her friendly manner made the booking process so much easier.”

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Posted 9 years ago

“Excellent and helpful service during the booking process. Bets wishes, Hugh Furber”

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Posted 9 years ago

“Polite staff who knew their stuff. Helpful and quick service.”

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Posted 9 years ago

“Did the Danube cruise in cabin 332 on Emerald Dawn. Very impressed with organisation and found the boat spotlessly clean. Included trips were taken in very comfortable coaches and driven by careful drivers. Did the Viennese concert which was fantastic. Good seating accommodation on top deck. Food was good although buffet was a bit cramped, needing split seating or some change but staff were more than helpful. We visited Vienna on a Sunday when everywhere was closed, a big disappointment to us. The temperature during the cruise was close on 40o which was a bit too hot to do any walking. Have already booked with friends to go with Emerald next year so must be good!”

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Posted 9 years ago

“I was very pleased with the help Ben Trinder gave to my son and I when looking for a suitable river cruise, nothing was too much trouble and he was very pleasant.”

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Posted 9 years ago

“Upto now we are happy with your service and for giving us what we asked to make our trip an easy and enjoyable one. I recommend river voyages. Tks for your help.”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,977 reviews