“Called on Wednesday to arrange a plumber because we think we have a leak in the system. Was happy that the reviews suggested we may get someone out that night but our next preferred day was Saturday. Plumber arranged for Sat between 12-5pm but the 2:30pm we had a call saying the plumber wouldn’t manage until Monday. Bit of a waste of my husbands Saturday & was also a little sceptical about the pricing but was willing to pay for a quick fix. Now that it’s not so “quick” have decided to try find a local plumber instead. Also still wondering how much my phone call to them cost because they had me on hold for over 10 minutes initially to tell me the plumber cancelled & then to put me through to the cancellations department!”
“Charged my elderly parents £360 to fix a lock on the their front door left them without a lock overnight and then re-installed the same lock which failed again and the firm then put the phone down when they tried to get them back. Do not use this firm for locksmith services.”
“80 year old Aunty had one of their service engineers call today and basically charge her £150 to do nothing but tell her she may need a new boiler he was in her property less than 20 mind total rip off”
Dear Miss Buttle,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that you found our locksmith to be prompt, polite and did a great job.
Please do not hesitate o contact us in the future if we can be of assistance.
Kind Regards, Hannah
“You We're Booked to Come-Did'nt Turn up !. Booked Again for Another Assessment of Central Heating Quote....Did'nt Turn up Again....No Call to say They'll be a Delay or Not Coming. Waited in on Both Occaisions. Not Very Professional...No Excuse. Noted on Your Reviews you Have a Habit of Upsetting Previous Customers for Not Turning up. Very Annoyed. Obviously you Have No Consideration of Other Peoples Time.”
Dear Mr Hall,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that you found our job to be fantastic, our prices to be good and that you would highly recommend us. It is always great for us to hear that you would recommend us to others as we know we have definitely done our job right.
Please do not hesitate to contact us in the future if we can be of assistance.
Kind Regards, Hannah
Dear Martin, thank you for leaving a review of our business as this really helps us to monitor and improve our services in the future. All of our engineers have a minimum of 5 years experience so that they are able to complete jobs to a high standard and it is therefore great to hear that our engineer, Mohammed, was able to arrive promptly whilst explaining exactly what he was doing for the repair work. Please do consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal.
Dear Mrs Bennett,
We're so glad to hear that you found our service to be hassle free!
Please do not hesitate to contact us in the future if we can be of assistance.
Kind Regards, Hannah
Dear Valued Customer, thank you for taking the time to leave a review of our business as this helps to monitor and improve our services in the future. Firstly i would like to apologize for any breakdowns in communication that may have occurred however we do aim to contact all customers in any occasion where there may be a delay to a job. All of our engineers have a minimum of 5 years experience and it is great to hear that you found our engineer, Mohammed, to be very efficient and professional during the process of the work. Please d consider using Rightio for any repair work that you may require. Best Regards, Fergal.
We're so glad to hear that Mohammed was extremely helpful and you would definitely use him again!
Please do not hesitate to contact us again in the future.
Kind Regards, Hannah
Dear Mr Elsworth,
We're so pleased to hear that you found our service to be good and professional with the fixing of your plumbed in shower.
We do apologise for no being able to come out on the arranged day but we are happy to hear that we could come out the following day and our communication was good.
Please do not hesitate to contact us again in the future if we can be of assistance in the future.
Kind Regards, Hannah
Dear Mr Davies,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our engineer to provide excellent service!
Please do not hesitate to contact us in the future if we can be of assistance.
Kind Regards, Hannah
“Very impressed with the service I received. I was ringing on behalf of a tenant who had a burst pipe. They agreed to come out the next day and they emailed me a confirmation/quote within minutes of finishing the call and were contacting my tenants to arrange a time before I got through to them! The work was then done the next day and was done to a good standard and was also very good value. All in all, I was very impressed and I hope I have finally found a plumbing company that I can rely on in the future (after being stung by many cowboys!)”
Dear Mr Purkes,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you were impressed with the service you received. Also that when you contacted us about a burst pipe that we emailed you a confirmation/quote within minutes of finishing the call and we were contacting your tenants to arrange a time immediately.
We're also happy to hear that the work was done the next day, to a good standard, was also very good value and that you were very impressed that you feel you can rely on us in the future!
We hope that we will be your first port of call in the future and if we can be of assistance again in the future, then please do not hesitate to contact us again.
Kind Regards, Hannah
Dear Mrs Everson,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found us to be very professional from your initial telephone response through to the finished job.
A professional service is something we aim for with each of our customers, so we're glad you found this to be the case.
Kind Regards, Hannah
“Do not use this company. I've waited in all day for someone to service my boiler and despite being told someone would be with me by 5 pm when I called back to check I was told no one was coming and the next slot available was just under a week away. Really poor service and they've wasted my whole day. I appreciate that some jobs take longer and engineers can't keep
a schedule because of that but the service was poor and no effort made to get someone else out within a short time frame. I'd advise using another company who'll hopefully have better service - couldn't be much worse!”
“Brilliant response came 1st thing next day. Combi boiler no heating. Repaired well within the time. Very professional. Cannot fault the overall service. A massive well done Kam Dixon the engineer”
Dear Mr Beere,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that Rightio provided you with a brilliant response and we could attend your property first thing the next day.
We're also happy to hear that the repair was done well within the time, professionally, you couldn't fault the service and Kam our engineer did a great job!
We will be sure to pass on your kind words to our engineer and please do not hesitate to contact us in the future if we can be of assistance.
Kind Regards, Hannah
“Booked a boiler service and was given a time slot of 12-2. No show so called customer services who said they would definitely be with me before 4. Received another call at 3.45 to say I would be the next job. I called the number they called on numerous times and no one picked up which was incredibly frustrating and then customer services would not pick up. Then no one turned up. A complete waste of a valuable days annual leave. A week later and I am still waiting for an apology. Oh sorry - 3 days later I did receive a message asking me to call them !!!! At my expense- I don’t think so. Very disappointed. I appreciate things can go wrong but the lack of contact was awful. I certainly won’t be using this company again. Very poor customer service.”
“Very efficent throughout,able to give us an appointment at short notice.Technician who attended, worked quickly and well, completed the work within the predicted time.”
Dear Mr Streets,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our service to be very efficient throughout and we were able to give you an appointment at short notice.
We're also happy to hear that our engineer worked quickly and well and completed the work within the predicted time.
As you can imagine, these are qualities about our service that our customers value most highly, so we're glad you found this to be the case.
Please do not hesitate to contact us in the future if we can be of assistance.
Kind Regards, Hannah
Dear Mr Parry,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that Rightio provided you with a 5 star service and that we did the job!
Please do not hesitate to contact us in the future if we can be of assistance.
Kind Regards, Hannah
“Had these guys in twice over last couple months on separate issues with prehistoric obsolete gas central heating. Gas Safe chap diagnosed boiler in less than 15 mins, sourced a "years obsolete" master valve then fitted & set it up in an hour and a half! Sharpest Gas Fitter I ever met! Boiler now runs better than new. Previous plumber said "Can't fix it mate, but I can fit a new boiler for £1700" !
Next Rightio chap turned up within couple hours to a steaming overflow & blocked system. Diagnosed in under 15 mins & fixed with bits out the back of his van in under an hour.
After a string of consistently duff plumbers over the years, I cannot recommend this firm highly enough. Very satisfied indeed. You may have seen this review on trustpilot reviews. Well it's the same review I cut & paste here. Still happy with this firms work and customer service performance.”
Dear Valued Customer, thank you for leaving a detailed review of our business as this helps us to monitor our workmanship and improve our service for the future. It is unfortunate that you have suffered a number of duff plumbers in the past however it is brilliant that you have found our services to be reliable and efficient and that we were able to complete a job in which other plumbers advised would require a whole new boiler. We really appreciate any recommendations of our great company as the more people that know about Rightio, the more jobs are done the Rightio way! Please contact us in the future for any repair work that you may require and we will be more than happy to assist you. Best Regards, Fergal.
