Name: Rightio
Rating: 4.77

“I told you exactly what was wrong with my tap, I think it's unexplainable to charge me £96 +vat to tell me it isn't repairable then tell it would cost £650 + for a replacement, when I then got a replacement for £365 . It really isn't except able”

Helpful Report

Posted 7 years ago

“Poor service Repeatedly told the plumber was coming out to be and then not contacted to say that they would not be coming out.this meant i had to keep waking early which terribly exacerbated my pain condition”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. A member of the Customer Relations Team is currently reviewing the details with all those involved and we endeavour to provide a full response to you within fourteen working days. Please be aware that certain factors may result in delays arising in response to your enquiry and should this happen, your patience would be greatly appreciated. Kind Regards Nicky

Posted 7 years ago

“Derek Harvey 1 review Published 75 minutes agoJUST DON'T The engineer who lived in Plumstead came to Uckfield to fix my toilet systern. It is behind a very small panel in the wall and extremely difficult to access. He removed the part which just needed a washer. He then dropped the whole assembly down the back of the tank and onto the floorboards such that it was inaccessible. Appointments were made for 4 consecutive Saturdays because on each one of them I received a phone call between 7 and 7.30 a.m. saying he couldn't make the appointment even though I checked before on the Thursday or Friday that he was coming. They would not refund me. Eventually on the fourth occasion they said he lived too far to return and would refund me £150 plus £15 compensation. This was credited to my credit card which they'd immediately taken payment off after the initial visit. Complete waste of time, nightmare, stressful. Unprofessional untruthful and disorganised company. Charged extortionate £119/hour + vat for the pleasure of having left the cistern in a worse condition than when they arrived, walking off the job and causing me considerable worry and convenience. The local firm I got in to rectify the mess Rightio had left in their wake charged just £65/hour plus vat. Heed my warning and DON'T TOUCH THIS COMPANY with a barge pole. They're based based in Birmingham with no idea of how to provide a nationwide plumbing service.”

Helpful Report

Posted 7 years ago

“The only reason I employed Rightio was because my tenant had a toilet that was not flushing and I felt that the family should not be left without a flushing toilet for any length of time. I was well aware that I could get the problem fixed for much less than the £112 I was charged but agreed to go ahead purely because I was assured that the repair would be completed the same day. In the event an engineer did attend the same day but at a different time than that agreed meaning I was not present. He got the flush working "after a fashion". The flush lever needed to be "pumped" repeatedly before the flush would happen. The very next morning the tenant called to say the flush was no longer working at all. To make matters worse they were not able to revisit until the following day.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. A member of the Customer Relations Team is currently reviewing the details with all those involved and we endeavour to provide a full response to you within fourteen working days. Please be aware that certain factors may result in delays arising in response to your enquiry and should this happen, your patience would be greatly appreciated. Kind Regards Nicky

Posted 7 years ago

“£147 for replacing a control knob on gas fire! - 12 minutes work!! Job was booked by my 80 year old mother with dementia. I have phoned twice to query the bill and to explain her condition. Apparently she had been told about charges when she phoned and they have taped evidence of her call. Well I have evidence of her dementia!! Wasn't asking for a full refund just hoping for a little empathy toward her irrational behaviour; who calls out a plumber to replace a control knob?!! but I was met with total disinterest as I was told they are "only there to provide a service". The written reply I received stated that as she had verbally consented to the "fully justifiable" charges then they were unable to offer any re imbursement. HOWEVER, last night I had a phone call to say the control knob had fallen off the gas fire! My brother, the postman, fixed it in less than one minute!!!!”

Helpful Report

Posted 7 years ago

“called them 2 days ago (02/08/17) and they promised to come round next day; now they tell me that that they cannot come until another 3 days so cancelled them now. Not very proffesional.”

Helpful Report

Posted 7 years ago

Dear Leslie, Thank you for sharing your feedback. We would like to apologise sincerely for any inconvenience you may have experienced as a result of this incident. We aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. However, while we do endeavour to offer a rapid response to all calls we receive, due to the dynamic nature of the maintenance industry it is not always possible to do so. Once again sorry for any inconvenience. We would like to thank you for bringing this matter to our attention and we will be reviewing our procedures and training to prevent further problems of this nature occurring again in the future. Kind Regards, Kayleigh

Posted 7 years ago

“Was told job would take at least 2 hours. That would have cost me over £400. Cut my loses and called someone else they did it in half an hour and charged me a lot less than your £99 per half hour. At those prices it's no wonder jobs can last so long!!!!”

Helpful Report

Posted 7 years ago

Dear Mrs Bassant, Thank you for sharing your feedback. We are very sorry to hear you were unsatisfied with the price this work would incur. While home maintenance costs are never ideal, we do pride ourselves on being as upfront as possible with our customers about any possible expenditure before they make the decision to proceed with booking, we are sorry this was not satisfactory. We can also assure you that an engineer will never protract a job or stay onsite for longer than is absolutely necessary for the work to be carried out safely and to a quality that will carry our 12 month guarantee. Thank you again for sharing your feedback, it is used to inform future decisions and can really make a difference in improving the service we provide. Kind Regards, Kayleigh

Posted 7 years ago

“They charge for call out. Even if they had done nothing what so ever, they still charge 150 for coming out. I had electric cable issue and I told the guy on the phone it was before it went into the meter. I doubted anyone (other than electric supplier) would be able to fix as there is no way to isolate the main cable going into the meter. But the electric supplier was closed by then and I was desperate for some one to come and have a look at it. online it said book now and electrician will be coming in 1.5hrs. They also advertise No call out fee!!! This wasnt the case, they took my card details to secure booking, then in half n hour rang me to say they can't send anyone till next afternoon. The guy came around next afternoon, was literally there 15 mins, simply rang the supplier to tell them they need to come and fix it as an emergency. For this I was charged £150. I am no good with electrics but I had a doubt that these guys cannot do it as it cannot be isolated..how on earth did the guy on the phone did not think about it? oh ya, they don't care, they charge no matter they fix or not. Just get paid for turning up and tell they cannot fix.”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for informing us of your experience. Naturally, we can understand you were disappointed with the outcome of this visit. We always aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. Our Customer Excellence Department have been made aware of your feedback and will be looking into this matter for you to see if anything can be done to make things right. They will be in touch in due course but, in the meantime, if you wish to speak with them directly please email customer@rightio.co.uk. Kind Regards, Kayleigh

Posted 7 years ago

“Bad customers relations, everything went wrong I am not a happy bunny with Rightio.”

Helpful Report

Posted 7 years ago

“The job has not been completed. I am still awaiting a call to let me know that the engineer has bought the part and when we can arrange for it to be fitted.”

Helpful Report

Posted 7 years ago

Dear Mr Harvey, Thank you for getting in touch with us. We are very sorry to hear that you believe the job to be incomplete, our records show that this is not the case, hence the lack of any follow up appointment. Please accept our sincere apologies if there has been an error. We have informed our Customer Excellence department and they have been left you a message, please let them know when you are free to talk and we can certainly look into returning if needed. Again, thank you for contacting us. We hope to speak soon and provide a resolution. Kind Regards, Kayleigh

Posted 7 years ago

“Was charged 178 quid to replace a cistern inlet valve.”

Helpful Report

Posted 7 years ago

Dear Mr Haughey, Thank you for getting in touch with us. We are happy we were able to quickly attend and rectify your plumbing issues but are sorry to hear that you were unhappy with the charges you incurred from the engineer’s visit. While home maintenance costs are never ideal, it is worth noting that we do offer a 12 month guarantee on our parts and labour, and that all our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades, so you can be sure you are in the best possible hands. We understand our customers will always have options when it comes to choosing someone to work in their home, yet still we hope you would continue to recommend us as a company who can attend as quickly as possible, carry out the work effectively and get it right first time. Kind Regards, Kayleigh

Posted 7 years ago

“Did not solve the leak at all didn't seem to know a complete waste of time and our money”

Helpful Report

Posted 7 years ago

Dear Customer, We are very sorry to hear you are unsatisfied with the diagnosis provided by the engineer. We understand that you have been in touch with our Customer Excellence Department and they have requested further correspondence from you regarding this matter. We hope to receive this soon and begin our investigation. We hope we are able to provide a resolution once your case has been fully reviewed. If you need to contact the department again at any time, please email customer@rightio.co.uk. Kind Regards, Kayleigh

Posted 7 years ago

“It was very expensive. I also said i would not be home before 5pm and the man arrived earlier than that. It was just fortunate that my son had come home from work.”

Helpful Report

Posted 7 years ago

Dear Mrs Huggin, Thank you for sharing your feedback. We are pleased to hear that your son was able to allow the engineer to carry out his work earlier than expected, however, we are very sorry to hear that you were dissatisfied with our response time. We always endeavour to provide a response within the timelines we have agreed with the customer and if this did not happen, we would like to take the opportunity to apologise unreservedly. While home maintenance costs are never ideal, we do pride ourselves on being as upfront as possible with our customers about any possible expenditure before they make the decision to proceed with booking. It is also worth noting that we do offer a 12 month guarantee on our parts and labour, and that all our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know you are in the best possible hands. Thank you again for sharing your feedback, it is used to inform future decisions and can really make a difference in improving the service we provide. Kind Regards, Kayleigh

Posted 7 years ago

“I am not at all satisfied with the service I received from your company. On 4th July an engineer came to my house to look at a broken tap in my kitchen sink. The previous day I had signed up to your care plan as I believed this would be the best thing to do to cover my needs. The engineer no 4917 informed me that I would need a new kitchen tank and he would have to empty both my immersion tank and the tank in my loft. He said he would return on 5th. When my husband returned from work he was unhappy with what I had been told and he spoke to two other plumbers - who both said thus was an unnecessary task. He called the company and cancelled the job. As I had already given my bank details- which I have since found out i should not have- an amount of £106.92 was taken from my account on 5th July even though I did not have any work carried out. My husband spoke to someone called Dominic and he assured us that we would get the money refunded. My husband advised that we would still keep the care plan even though we had been given incorrect information by your engineer. If we did not receive the refund we will cancel the care plan. We have phoned again this evening and been told that they will not refund the amount. We are completely dissatisfied with this and I will certainly complain to Check a trade as well as ensuring that I tell all family and friends not to use your company. If I do not receive a refund I would like to cancel my care plan with immediate effect. Please send me your earliest reply as this has caused a great deal of upset and stress.”

Helpful Report

Posted 8 years ago

Dear Mrs Spooner, Thank you for getting in touch with us. We are very sorry to hear that you were dissatisfied with the advice offered by the engineer, we always aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of their experience. We have made our Customer Excellence Department aware of your concerns, we understand they have been in contact already to discuss the best course for a resolution. If you would like to contact the department again please do not hesitate to email customer@rightio.co.uk. Again, please accept our sincere apologies. We fully investigate this matter and do all we can to make things right. Kind Regards, Kayleigh

Posted 8 years ago

“Where to start. The plumber who eventually arrived was great and got it sorted in about 15 mins. The problem was Rightio. Now I will go over my experiance. Toilet was clogged and I needed to go. Looked for fast times and google suggested Rightio. Rightio had estimate on site in about 1-2 hours at 6. Had confirmation. At 6 no one came. Called rightio and they said they would call me back with a confirmed time. They call back to confirm how I will be paying and I have to ask for the confirmed time. They tell me the plumber will be there by 8. 8 comes around and still no plumber. I call back and they tell me the plumber is caught up at previous appointment. They will call me with an ETA as soon as they are done. 10 PM comes around and no call so I call Rightio once again. They give me the same tale of the plumber being caught up so I ask what time do they work till and they tell me all night 24/7. 11pm comes around still nothing. Call Rightio once again and it doesn't ring. Auto disconects. Try their other number. Voice mail. Call centre has closed. Annoyed I wait as they said they work all night and on their way. 3am I give up and go to bed. 10am I call them again. Get told sorry their system was down yesterday and they are just booking my appointment now and the plumber will be with me by 12. 12 of course comes along and I call again. They say they will call me back within 5 mins with an ETA. 12:30 I call back asking for my ETA and they hung up on me. 12:40 I managed to get reconected to them and the new operater put me through to the actual plumbing office who appologised even though they just got the booking. 30 mins later the plumber was here. £179 So yeah don't use rightio. Look for the actual companys that rightio will phone and save yourself abour £100”

Helpful Report

Posted 8 years ago

“Your engineer wrote off my boiler as being `beyond economic repair`. I am now getting it repaired by the manufacturer who I should have gone to first. This `duff` of his advice cost me £130.80 for all of 32 minutes he was in my house. I will never use your company again and will advice everyone I know and like to do the same”

Helpful Report

Posted 8 years ago

Dear Mr Reynolds, Thank you for getting in touch with us. Please accept our sincere apologies, we always aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of their experience. We understand that our Customer Excellence Department is looking into this for you, we can assure you that they are investigating this matter in full. If you would like to contact the department again at any time please email customer@rightio.co.uk. Kind Regards, Kayleigh

Posted 8 years ago

“i went to check work done at my tenant's flat, i was quite happy with the work done just one issue, i asked the fitter to do some work on the pipes to replace some plastic pipe joints as they along an external wall and was worried the tenant smashed then, also i thought i would have a landlords test certificate. then when i went home to sort out payment i logged into my account to find you had already taken the money without my permission, by doing this i have now incurred over draft charges by taking full payment from my current account with out my permission, i would like to here you response to this asap please john Mackintosh”

Helpful Report

Posted 8 years ago

Dear Mr Mackintosh, Thank you for getting in touch with us. We are very sorry to hear you are unsatisfied with your experience. We always aim to provide the very best service and it is disappointing when a customer is unhappy with any aspect of our operations. If customers are unhappy for any reason, our Customer Excellence Department investigates matters in full. They can provide a personal response of their findings, and offer a resolution where necessary. If you would like the Department to look into the issues you have raised here, please contact customer@rightio.co.uk and they will begin their investigation. Kind Regards, Kayleigh

Posted 8 years ago

“Job closed down even when I told plumber to get it do. Left without a toilet for 3 days and still waiting”

Helpful Report

Posted 8 years ago

Dear Mr Chisholm, Thank you for sharing your feedback. We are sorry to hear that you have been without this facility for longer than we would have liked. We understood that you had to speak with your landlord before you could authorise us to go ahead with the work needed to complete this repair. We were pleased to hear today that all is now fine for us to order the required parts and return at your convenience. The parts should be available to our engineer tomorrow, we will of course be in touch again beforehand to confirm all is well for him to return and complete your request. Kind Regards, Kayleigh

Posted 8 years ago

“Call out free and took £130 for 10 mins diagnostic. Boiler repaired but water and heating remotes don't work. Not happy at all.”

Helpful Report

Posted 8 years ago

Dear Mr Purbek, Thank you for getting in touch with us. We were happy to attend and provide this temporary repair on your boiler. We did advise you that the pcb would need replacing to complete a full repair and provided you with a price for this part. Once the part was collected our engineer would have returned and installed this within the remaining time you had requested. We are sorry to hear you did not want us to complete this repair, but we would be pleased to assist should you now wish to go ahead. Please do not hesitate to call and our friendly team will arrange the most convenient time. Kind Regards, Kayleigh

Posted 8 years ago

“We had our leaking boiler fixed on 2/6/17 - however a few days later when we wanted to use our central heating it didn't work! We phoned your company and explained and they said that they could send an engineer out to sort the day after. This was no good because we were at work so we booked a Saturday morning 10/6/17 between 9 am and 11 am. At 9.50 we received a call to say that they were no longer able to come on the Saturday but would come Monday!! I explained again that this wasn't possible because we work! She said that we could have next Saturday instead but couldn't guarantee that something else wouldn't bump it out again.This is totally unacceptable and very poor customer services. I have asked for a full refund as we are not convinced that we will ever see an engineer again! She said that she would pass it to customer services to deal with and that wouldn't be until Monday12/6/17. Please advise when we will get our refund”

Helpful Report

Posted 8 years ago

Dear Mr Edwards, Thank you for getting in touch with us. We were pleased to assist in fixing the leak from your boiler, but we were sorry to hear another issue presented itself in the days following. We are sorry also that the next day visit was not suitable for you and Saturday’s visit was unable to be fulfilled. We always look make appointments at the most convenient time for the customer, so if this was not the case, we are truly sorry. We understand that you have spoke with our Customer Excellence Department earlier today, they will of course carry out a full investigation into this matter. If you would like to contact the department again in the meantime, they can be reached directly via customer@rightio.co.uk. Kind Regards, Kayleigh

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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