Rightio Reviews

Name: Rightio
Rating: 4.77

4.8 Rating 2,897 Reviews

95 %

of reviewers recommend Rightio

Company Reviews

Metrics

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4.8

Based on 2,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Rightio:

Home Repairs and Services

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Phone:

0808 208 1009

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had our leaking boiler fixed on 2/6/17 - however a few days later when we wanted to use our central heating it didn't work! We phoned your company and explained and they said that they could send an engineer out to sort the day after. This was no good because we were at work so we booked a Saturday morning 10/6/17 between 9 am and 11 am. At 9.50 we received a call to say that they were no longer able to come on the Saturday but would come Monday!! I explained again that this wasn't possible because we work! She said that we could have next Saturday instead but couldn't guarantee that something else wouldn't bump it out again.This is totally unacceptable and very poor customer services. I have asked for a full refund as we are not convinced that we will ever see an engineer again! She said that she would pass it to customer services to deal with and that wouldn't be until Monday12/6/17. Please advise when we will get our refund”

Helpful Report

Posted 8 years ago

Dear Mr Edwards, Thank you for getting in touch with us. We were pleased to assist in fixing the leak from your boiler, but we were sorry to hear another issue presented itself in the days following. We are sorry also that the next day visit was not suitable for you and Saturday’s visit was unable to be fulfilled. We always look make appointments at the most convenient time for the customer, so if this was not the case, we are truly sorry. We understand that you have spoke with our Customer Excellence Department earlier today, they will of course carry out a full investigation into this matter. If you would like to contact the department again in the meantime, they can be reached directly via customer@rightio.co.uk. Kind Regards, Kayleigh

Posted 8 years ago

Rightio is rated 4.8 based on 2,897 reviews