Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.89

4.9 Rating 1,663 Reviews

98 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great people to deal with and helped with two bike sales via the brilliant website along with a follow up purchase. Any questions or issues were answered and dealt with promptly. I can highly recommend the team and will continue to use the website for further sales or purchases in the future.”

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Posted 3 days ago

“A great shop to get your PEVs and accessories from. Bought a OneWheel a year ago and it promptly arrived within 2 days! Also their response to questions via email and their online chat portal has been super quick.”

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Posted 3 days ago

“Very pleased to get hold of a new kickstand for my Apollo Pro. Well packaged and delivery was swift 5 gold stars.”

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Posted 3 days ago

“They were prompt in keeping me updated with the stock of the bike I ordered which wasn’t in stock currently. Good service”

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Posted 1 week ago

“They were prompt in keeping me updated with the stock of the bike I ordered which wasn’t in stock currently. Good service”

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Posted 1 week ago

“Absolute top draw very fast delivery”

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Posted 1 week ago

“If you have a Onewheel...this shop is for you !”

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Posted 1 week ago

“Well packaged and speedy delivery great company to deal with excellent quality product”

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Posted 2 weeks ago

“Happy with my bike i had a bit more to put together than was said but i enjoyed doing it. The customer service was great very quick response and very friendly and helpful. Couldn’t do enough to help. I’d highly recommend this company to anyone.”

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Posted 2 weeks ago

“Popped into store for some advice and to view some bike, the guys were extremely helpful and knowledgeable, ended up offing from them online and was called the next day to arrange collection as the bike was already in stock and being built, was a great experience from start to finish, would definitely recommend!”

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Posted 2 weeks ago

“Great customer experience & service from all at Ride & Glide.. selling on Market Place & using the Premium Service is excellent from start to the bike being sold .. very professional & would thoroughly recommend this service & an amazing Team ! ⭐”

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Posted 2 weeks ago

“Contacted Ride and glide before my purchase and was told the bike i wanted was in stock in the uk, so with this info i proceeded to purchase the FIIDO c 11 pro. The following day i received a phone call to be told my bike was not in stock and there would be a 5 week wait - not good. I have now received the bike but got no notification of delivery i was on holiday.”

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Posted 2 weeks ago

Hi Jim, We’re sorry the bike was not available from UK stock as originally advised. As soon as we became aware of this, we contacted you directly, explained the delay and kept you informed throughout. You were also free to cancel for a full refund at any stage if you did not wish to wait. Once the bike was dispatched, both an automated tracking text and email should have been sent to the contact details provided. We’re sorry if these were not received and appreciate that the delivery timing was inconvenient while you were away. We’re pleased the bike has now arrived and hope you enjoy your Fiido C11 Pro. Kind Regards Ride + Glide

Posted 2 weeks ago

“Delivery on time and great communication via the message centre. Also very competitively priced my scooter was cheapest compared to others selling the same make and model.”

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Posted 2 weeks ago

“Bike was bought for my grandson, who absolutely loves it! Excellent service, delivered the day after it was paid for. Highly recommended.”

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Posted 3 weeks ago

“I ordered and paid for a bike and then got a phone call after 2 days saying they had none of the bikes in stock and would I pay the difference for another bike so I asked what bikes they had and I was told thet would ring me back the same day with bikes the same so I wanted all day and no call.!! So I requested a refund from there ai chat and they said fine yet again im still waiting and on the site it still says processing my order. I would not recommend this site to others as they do not stock the bikes they put an order in with the main dealer so you can cut out the middle man and do the same. Not impressed I won't use them again because they listed a bike thats not going to be sold in the UK so I would never of got it anyway and the other bike they tried to sell was £100 less on the makers page and ride&glide asked for more money..”

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Posted 3 weeks ago

Hi Stephen, The bike was originally ordered on Saturday evening. We contacted you first thing on Monday morning after being informed by the distributor that the model was currently out of stock, and offered you the option of a full refund. During that conversation, you mentioned that there was another model you may be interested in. As soon as we had an expected availability date for the alternative, we called you on Tuesday morning but unfortunately couldn't get hold of you. We then followed this up with two emails to keep you updated. You subsequently requested a refund, which we processed. Even after the refund was requested, we also made it clear that if you experienced any issues with the bike, you were welcome to contact us for technical support. We completely understand that the stock situation was frustrating, but we do feel that we made every reasonable effort to keep you informed and communicate with you promptly throughout the process. For that reason, we were disappointed to see the one-star review, particularly given the regular updates and support we provided. We always welcome genuine feedback and use it to improve our service, but we hope you might reconsider the review in light of the circumstances. Kind regards, Ride & Glide

Posted 3 weeks ago

“Every order has been perfect. These guys are the best.”

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Posted 3 weeks ago

“We have 2 electric bikes from Ride and Glide. Both bikes have stopped working, one within the 1st 2 months and trying to get them returned as they are not fit for purpose has been a nightmare. The company have asked us to jump through hoops just to prove that they are not working. The customer after service is appalling. I would never buy from this company again”

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Posted 3 weeks ago

Hi Jo, We’re sorry that you’ve experienced issues with both bikes, particularly so soon after purchase. When the first issue was reported, we worked with the manufacturer and supplied a replacement battery. As the same charging issue has since returned, further checks have been requested to establish whether the fault is with the battery, charger or another component on the bike. We appreciate these checks can be inconvenient, but they are necessary to diagnose the fault correctly and make sure the right solution is provided. We have continued to support the case throughout and are currently awaiting the results of the latest checks so we can move things forward. We’re also aware of the issue reported with the second bike and will investigate that separately. We completely understand the frustration of having problems with two bikes and remain committed to getting both matters properly assessed and resolved. Kind Regards Ride + Glide

Posted 3 weeks ago

“Ordered my son a amped a20 comp from ride+glide and it turned up very fast. Had a issue with DHL damaging the box and a small part came out and the team at ride+glide very so helpful, they’ve gone above and beyond and I’d recommend them to anyone, when I need to order my daughters next bike for Xmas I’ll 100% be ordering from these. Thanks again for all your help”

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Posted 3 weeks ago

“Good service”

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Posted 3 weeks ago

“Brilliant service! Really happy, had a smooth transaction from start to finish. I had a question and that was answered super quickly. Highly recommended”

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Posted 4 weeks ago

Ride + Glide is rated 4.9 based on 1,663 reviews