Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.90

4.9 Rating 1,641 Reviews

98 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“kayo ec2i awful, team has no backup for repairs and or advise or indeed no parts bike wasn't reliable .... very good at talking bull though like so many other outfits they just take the money and run son not business sense either wouldn't trade again”

Helpful Report

Posted 1 week ago

James, this review does not accurately reflect what happened. You originally purchased a Stomp Heywire with assembly and delivery. After we had completed the build, you asked to cancel that bike and change to a Kayo EC2i, which we then sourced for you. When you reported an issue with the Kayo, we arranged to collect it so it could be properly inspected, diagnosed and resolved. Before we were given any reasonable opportunity to do this, you raised a chargeback. Once the bike was collected and returned to us, you received a full refund. At no stage did we “take the money and run”. We accommodated your change of order after the original bike had already been built, sourced an alternative bike at your request, arranged its collection when you reported an issue and refunded you once it was returned. The claims that we provided no support, had no repair backup and simply took your money are therefore factually incorrect. Regards Ride + Glide

Posted 1 week ago

“Terrible customer service that refuses to take accountability for any of their mistakes/lack of organisation”

Helpful Report

Posted 3 weeks ago

We do not agree with your version of events. Your bike had an issue that was not immediately identifiable, so it had to be diagnosed methodically. This involved waiting for parts and testing different components to establish the actual fault. That is not a lack of organisation or a refusal to take accountability; it is how fault diagnosis works when the cause is not immediately obvious. We repeatedly tried to explain this throughout the process, despite the tone and manner of some of the communication we received. More recently, you contacted us after getting a puncture and expected us to arrange a courier to collect the bike at our cost. A puncture is not connected to the previous repair or service and is not something we could reasonably be held responsible for. We would always prefer to resolve issues quickly. There is absolutely no benefit to us in keeping a customer's bike for longer than necessary or prolonging a difficult situation. Unfortunately, on this occasion, our explanations and attempts to assist were repeatedly treated as excuses rather than what they were: an honest account of the work required. Ride and Glide

Posted 2 weeks ago

“I didn't receive it! My package is taking a very long time to arrive.”

Helpful Report

Posted 1 month ago

Hi Rasa, Your order was sent twice to Lithuania but unfortunately Customs sent it back to us each time. We emailed you on the 15.6.2026 to let you know of the issue we were having and then asked our accounts team to refund you straight away which you replied to and confirmed you were happy for the refund to be processed. Apologies again! Kind regards, Ride and Glide Team

Posted 1 month ago

“Absoloutely worse place on the world for delivery’s. Waited two days for a bike to turn up which I kept getting told every hour was on route.. 2 days later it turned up. Then waiting for another 2 children’s bikes which again I’ve been told are out for delivery and haven’t turned up yet again on the day I was told. Absolute joke”

Helpful Report

Posted 2 months ago

Hi Adam, I completely understand the frustration here and this clearly wasn’t the level of service expected. In this case, the bikes were being delivered fully built, which meant they had to go via a specialist courier rather than a standard parcel network. Unfortunately, despite the courier repeatedly advising us of delivery slots and schedules, they failed to follow through on those commitments. We then passed those updates on in good faith, only to be let down ourselves when the deliveries did not happen as promised. That said, the order was still placed with us, so we are not trying to avoid responsibility for the overall experience. We appreciate how frustrating it is to wait in for deliveries across multiple days with constantly changing ETAs and updates that ultimately were not met. We are already raising this directly with the courier involved as the communication and service provided was not acceptable. Thanks Ride + Glide

Posted 2 months ago

“I have yes to receive my order which I was told would take 3-5 days and has been much longer. I haven't even received and e-mail from shipping company. Could you kindly inform me of the shipping company please thank you”

Helpful Report

Posted 7 months ago

Hi Charlotte, Thank you for your feedback. There was an issue on our backend which delayed your order being processed initially. Once dispatched, our courier also experienced heavy delays due to the Christmas period and high volumes across their network. We understand how frustrating that can be when you’re expecting something within the stated timeframe. Your order was delivered the same day this review was posted, so we’re glad it arrived safely in the end. If you need anything else, our support team is always here to help. Kind Regards The Ride + Glide Team

Posted 6 months ago

“Very poor. I placed an order for a Rim (Nami Lima Max) and I didn't hear anything back. Then I chased up and found out that the part wasn't even available. Then you had to go off and send for a new part again. I have to chase out. See what's happening. It's been over a month now and I still haven't received anything.”

Helpful Report

Posted 8 months ago

Hi Domenic, Thanks for taking the time to leave a review. The item showed as in stock so we spent time searching the warehouse to see if it could be located before updating you. As soon as it became clear that it was not there, we let you know right away and offered either a full refund or the option to wait for the replacement to arrive. You chose to wait. Every email you sent after that was answered promptly. The replacement part was delayed at customs for longer than expected and we kept checking progress throughout. Once it cleared, it was dispatched immediately which was seven days before this review was posted. Unfortunately the parcel was then misplaced by Royal Mail’s international delivery partner. We spent hours chasing this with them but the parcel was not recovered. You have now received a full refund and we will take this up with Royal Mail directly. The situation fell short of the standard we aim for. We genuinely put a lot of work into trying to get this part to you as fast as possible even with issues outside our control. Thanks Ride + Glide

Posted 8 months ago

“Not happy with their communication skills”

Helpful Report

Posted 2 years ago

“A product I received is faulty and 2 weeks later it has still not been sorted for me, very poor service!”

Helpful Report

Posted 3 years ago

“I enquired months back about the Apollo Phantom scooter range. I was told by Pierre at that time that there were no V3's in stock but I could order what was in stock (The V2's) and he could upgrade a V2 into a V3, with the V3 upgrade kit. I chose to rather purchase a Phantom 2023 (V3) on pre-order and wait, instead of having a V2 upgraded to a V3 - as this is what my son wanted. So, therefore, we placed and paid for a Apollo 2023 V3 pre-order and were prepared to wait for all this time. I specifically asked and placed the order for the Apollo Phantom 2023 (V3) and not the Apollo Phantom 2021 (V2), but when the scooter finally arrived yesterday, we were shocked and horrified to discover that Ride+Glide has sent us an open box with a Apollo Phantom 2021 V2 that has been upgraded to a V3 with the kit and not what we ordered and paid for. I have written emails to both Pierre and Toby yesterday as well as Apollo and have yet to receive a response with an explanation of why we were sent a scooter we did not want or buy. This is outrageous and unacceptable. My son is sad and not in a good place after the long-anticipated wait. The scooter is still in its box as this is not the scooter we waited for so long. We would like a solution to this issue ASAP. Regards, Alex”

Helpful Report

Posted 3 years ago

“Box came damaged and scooter had minor damage on the deck from poor packaging storage and bad delivery.from the box set of tools missing no manual. Looks like been bought in france and imported here England. Bought for 999£ as for sale and next day they got it Sale for 949£... Not recommended”

Helpful Report

Posted 4 years ago

“I would not personally recommend this company due to the way that I feel I was treated recently. I purchased a bike from Ride and Glide, it arrived and I was initially pleased with the transaction. However, once I had taken the bike out for a very short test ride, I felt there were issues, so I contacted Ride and Glide to inform them of what I felt was wrong. Their response was to offer a multitude of choices and I chose to have a repair performed by a third party company which was paid for by Ride and Glide. The bike came back from the third party company and I felt like there were still issues with the bike. I asked for a full refund, and Ride and Glide declined. After numerous instances of contact between me and Ride and Glide, I sent the bike back to Ride and Glide and continued to ask for a full refund. I decided to get acquainted with the Consumer Rights Act 2015, along with the Road Traffic Act 1988, spoke with Citizens Advice and even the third party company that serviced the bike and with my newfound knowledge and an open mind, I feel like I approached Ride and Glide fairly and, in my opinion, explained my side effectively and hoped for a full refund. It took several days to negotiate just a partial refund, and not a full refund, including a time where I had to ask Ride and Glide if the bike they sold me was or was not a motor vehicle. The reason given by Ride and Glide for not giving a full refund was a combination of devaluation due to the product now being second hand, shipping and labour time. In my opinion, riding the bike for a mere ten (10) miles on dry tarmac (with two (2) miles added by the third party that assessed the bike) would not depreciate the value to an extreme level, but again, that is my opinion. I was also NOT told, specifically, what the labour costs were for, or given any information in an itemized way regarding the deduction to the refund. Shipping costs were also NOT discussed with me, so I can’t personally say for sure how much they were. I took multiple pictures and videos of the bike before I sent it back to Ride and Glide, which, in my opinion, showed that there were no paint scratches, punctures, the electric systems were operational, the handlebars moved, etc. The charger system was also untouched, as I did not use it, and all tools included with the bike were accounted for. The instruction manual was also kept free from any stains or folds. All in all, I personally wouldn’t rate this company highly, but knowing that I eventually got a partial refund is a positive in my opinion, although, I can’t help but feel like I am now out of pocket somewhat. Furthermore, I personally felt like my emails weren’t responded to quickly enough, I did not like how I talked to so many different people (I would’ve preferred to have one point of contact within the company), nor did I appreciate some of the staff members tone at times (but that’s my opinion and my perception of their words, laugh and voices) so, because of these personal views, I feel like that this was not a customer experience I will remember fondly.”

Helpful Report

Posted 4 years ago

Hi Jacob, We’re very sorry to hear you feel like you received a service from Ride + Glide that was not adequate. As our other reviews show, we always do everything we can to help and support our customers. As you point out, we immediately paid for the repair option of your choice and arranged for your bike to be picked up after you said you still were not happy with it. Our team of technicians completed a full assessment of the bike in our workshop and found it to be in full working order. However, since you did not want it back, we offered a refund covering the majority of the cost of the bike. We felt this was a very fair offer since it was now technically second-hand after you rode it for 10 miles. To your point about timely responses – you always received a same-day or next-day email response. You also talked to a total of 3 members of our team at length on the phone as your requests were escalated. Kind regards, Ride + Glide Team

Posted 4 years ago

Ride + Glide is rated 4.9 based on 1,641 reviews