Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.91

4.9 Rating 1,527 Reviews

99 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yes to receive my order which I was told would take 3-5 days and has been much longer. I haven't even received and e-mail from shipping company. Could you kindly inform me of the shipping company please thank you”

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Posted 6 days ago

“Very poor. I placed an order for a Rim (Nami Lima Max) and I didn't hear anything back. Then I chased up and found out that the part wasn't even available. Then you had to go off and send for a new part again. I have to chase out. See what's happening. It's been over a month now and I still haven't received anything.”

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Posted 1 month ago

Hi Domenic, Thanks for taking the time to leave a review. The item showed as in stock so we spent time searching the warehouse to see if it could be located before updating you. As soon as it became clear that it was not there, we let you know right away and offered either a full refund or the option to wait for the replacement to arrive. You chose to wait. Every email you sent after that was answered promptly. The replacement part was delayed at customs for longer than expected and we kept checking progress throughout. Once it cleared, it was dispatched immediately which was seven days before this review was posted. Unfortunately the parcel was then misplaced by Royal Mail’s international delivery partner. We spent hours chasing this with them but the parcel was not recovered. You have now received a full refund and we will take this up with Royal Mail directly. The situation fell short of the standard we aim for. We genuinely put a lot of work into trying to get this part to you as fast as possible even with issues outside our control. Thanks Ride + Glide

Posted 1 month ago

“Not happy with their communication skills”

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Posted 1 year ago

“A product I received is faulty and 2 weeks later it has still not been sorted for me, very poor service!”

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Posted 2 years ago

“I enquired months back about the Apollo Phantom scooter range. I was told by Pierre at that time that there were no V3's in stock but I could order what was in stock (The V2's) and he could upgrade a V2 into a V3, with the V3 upgrade kit. I chose to rather purchase a Phantom 2023 (V3) on pre-order and wait, instead of having a V2 upgraded to a V3 - as this is what my son wanted. So, therefore, we placed and paid for a Apollo 2023 V3 pre-order and were prepared to wait for all this time. I specifically asked and placed the order for the Apollo Phantom 2023 (V3) and not the Apollo Phantom 2021 (V2), but when the scooter finally arrived yesterday, we were shocked and horrified to discover that Ride+Glide has sent us an open box with a Apollo Phantom 2021 V2 that has been upgraded to a V3 with the kit and not what we ordered and paid for. I have written emails to both Pierre and Toby yesterday as well as Apollo and have yet to receive a response with an explanation of why we were sent a scooter we did not want or buy. This is outrageous and unacceptable. My son is sad and not in a good place after the long-anticipated wait. The scooter is still in its box as this is not the scooter we waited for so long. We would like a solution to this issue ASAP. Regards, Alex”

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Posted 2 years ago

“Box came damaged and scooter had minor damage on the deck from poor packaging storage and bad delivery.from the box set of tools missing no manual. Looks like been bought in france and imported here England. Bought for 999£ as for sale and next day they got it Sale for 949£... Not recommended”

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Posted 3 years ago

“I would not personally recommend this company due to the way that I feel I was treated recently. I purchased a bike from Ride and Glide, it arrived and I was initially pleased with the transaction. However, once I had taken the bike out for a very short test ride, I felt there were issues, so I contacted Ride and Glide to inform them of what I felt was wrong. Their response was to offer a multitude of choices and I chose to have a repair performed by a third party company which was paid for by Ride and Glide. The bike came back from the third party company and I felt like there were still issues with the bike. I asked for a full refund, and Ride and Glide declined. After numerous instances of contact between me and Ride and Glide, I sent the bike back to Ride and Glide and continued to ask for a full refund. I decided to get acquainted with the Consumer Rights Act 2015, along with the Road Traffic Act 1988, spoke with Citizens Advice and even the third party company that serviced the bike and with my newfound knowledge and an open mind, I feel like I approached Ride and Glide fairly and, in my opinion, explained my side effectively and hoped for a full refund. It took several days to negotiate just a partial refund, and not a full refund, including a time where I had to ask Ride and Glide if the bike they sold me was or was not a motor vehicle. The reason given by Ride and Glide for not giving a full refund was a combination of devaluation due to the product now being second hand, shipping and labour time. In my opinion, riding the bike for a mere ten (10) miles on dry tarmac (with two (2) miles added by the third party that assessed the bike) would not depreciate the value to an extreme level, but again, that is my opinion. I was also NOT told, specifically, what the labour costs were for, or given any information in an itemized way regarding the deduction to the refund. Shipping costs were also NOT discussed with me, so I can’t personally say for sure how much they were. I took multiple pictures and videos of the bike before I sent it back to Ride and Glide, which, in my opinion, showed that there were no paint scratches, punctures, the electric systems were operational, the handlebars moved, etc. The charger system was also untouched, as I did not use it, and all tools included with the bike were accounted for. The instruction manual was also kept free from any stains or folds. All in all, I personally wouldn’t rate this company highly, but knowing that I eventually got a partial refund is a positive in my opinion, although, I can’t help but feel like I am now out of pocket somewhat. Furthermore, I personally felt like my emails weren’t responded to quickly enough, I did not like how I talked to so many different people (I would’ve preferred to have one point of contact within the company), nor did I appreciate some of the staff members tone at times (but that’s my opinion and my perception of their words, laugh and voices) so, because of these personal views, I feel like that this was not a customer experience I will remember fondly.”

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Posted 4 years ago

Hi Jacob, We’re very sorry to hear you feel like you received a service from Ride + Glide that was not adequate. As our other reviews show, we always do everything we can to help and support our customers. As you point out, we immediately paid for the repair option of your choice and arranged for your bike to be picked up after you said you still were not happy with it. Our team of technicians completed a full assessment of the bike in our workshop and found it to be in full working order. However, since you did not want it back, we offered a refund covering the majority of the cost of the bike. We felt this was a very fair offer since it was now technically second-hand after you rode it for 10 miles. To your point about timely responses – you always received a same-day or next-day email response. You also talked to a total of 3 members of our team at length on the phone as your requests were escalated. Kind regards, Ride + Glide Team

Posted 4 years ago

Ride + Glide is rated 4.9 based on 1,527 reviews