Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.90

4.9 Rating 1,640 Reviews

98 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took ages but ride and glide team helped me calm down. Although dhl and proovia weren’t keeping up to their promises.”

Helpful Report

Posted 4 days ago

Hi Andy, We’re sorry the delivery took longer than expected. As this was a Marketplace purchase, the item was held by the private seller rather than by Ride and Glide, so collection had to be arranged around their availability. Once a suitable date was agreed, the courier failed to attend the confirmed booking, causing a further delay. Although these circumstances were outside our direct control, our team arranged the logistics, remained in regular contact and chased all parties until the item was successfully delivered. Ride + Glide

Posted 3 days ago

“Product as expected, just needed to find screws to fix it. Long sending time to EU, customs take a day too which is normal i guess. Total costs are pretty high for a 20 pound product, it costed 70 Euro at the end. Not the companys fault. Standard screws are not holding anymore, you need special ones to fix it. Problem is the vibration as well.”

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Posted 1 month ago

Thank you for your review. We were pleased to help you identify and source the correct item. The shipping cost was shown before purchase, and unfortunately courier transit times, customs delays and import charges are outside our control. As you have noted, the product arrived as expected and these issues were not caused by Ride + Glide.

Posted 1 week ago

“I ordered some parts through Ride and Glide⁠, which were sourced from SUPER Europe⁠. I feel that Ride and Glide could improve their communication. Once I had made payment, I felt forgotten and had to chase updates on my order myself. I also had to follow up for the invoice, as I was told the accounts team would deal with it once they returned to work. Eventually, I received the part and it works as expected. However, the part did not appear to be brand new, as there were visible knocks and signs of wear. When I raised this concern, I was assured that the part was new despite its appearance. Thank you.”

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Posted 2 months ago

“Started to get worried as didn’t turn up on next day delivery contacted company and Amy went above and beyond to sort it out 5stars to her”

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Posted 7 months ago

Hi Graham, Thanks for your review. The Christmas period did cause some minor delays across couriers, which understandably isn’t ideal. That said, we’re glad everything was resolved quickly. Amy is a key part of Ride and Glide, so when she goes above and beyond, that’s exactly how we operate as a team. We’ll be sure to pass on your kind words. Thanks again for your patience and for shopping with Ride + Glide.

Posted 6 months ago

“Transaction was nice and smooth Delivery very poor damage to goods Came to an agreement after a few emails not the outcome I was hoping for but it's something towards damages”

Helpful Report

Posted 11 months ago

Hi Iain, Thanks for your feedback. We’re glad the order itself went smoothly, but I do want to be clear about the damage issue. Exchanges and courier claims can only be processed before a bike is assembled and ridden, as the item has to be unused and verifiable as new. In your case the bike had already been built and ridden, which is why an exchange or courier claim was not possible. That isn’t us being awkward, it’s simply how the process works across the industry. I appreciate the outcome wasn’t exactly what you had hoped for, but we did make sure a resolution was reached. We’ll continue to work closely with our couriers to keep delivery standards high, and our team is always here if you need support in the future. Thanks Ride + Glide

Posted 11 months ago

“Very happy with the products purchased, although packaging was not good! All products in individual boxes and then in a big box with no bubble rap. So products rattling around hitting each other. Big box all corners dented. Haven't fitted sensor plate yet, so hope it still works after transportation.”

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Posted 1 year ago

“I got a puncture on my bike. Rang sales team cos couldn't find my inner tubes on website. Was told he was gonna look and ring me back within the hour. That never happened. I rang back 2 days later after waiting and a lady was most helpful and completed my order efficiently. I was disappointed with the original call but you got the job done in the end.”

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Posted 3 years ago

“Sales service very good. After sales service isn't the best. I have no idea where my purchase is. The tracking number given 4 days ago it still stating my purchase isn't ready for pick up.”

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Posted 3 years ago

“Delivery date was totally messed about rearranged twice by your couriers dhl in the end I ended up traveling to Milton Keynes depot at dhl to collect the item . Even though I offered to travel to ride and glide and you told me know I wasn’t allowed but did with dhl ? Ride and glide offered me a baseball cap and phone holder as compensation but I never took it not sure if I’d use you again”

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Posted 3 years ago

“I ordered a fender kit for the One Wheel GT on the Black Friday promo. Unfortunately the website didn't state the kit was on back order from the USA. I had to ring HQ twice for an update and nothing was provided during the waiting period. Due to postage strike and customs issues the order was delayed. I suggested to the team that they should update their customers with lead times etc. To prevent us ringing them up and being 'where's my order' person. What I will say is that when the order was ready for dispatch the team did provide a personal telephone call update and up to date tracking info. My order arrived just in time on Xmas eve. Thank you for taking my suggestions into account.”

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Posted 3 years ago

“Received my order next day which is greatly appreciated. My apollo air pro came with Broken charging dust plug even though it was brand new bike i had to sent many messages regarding it for a replacement, They sent wrong replacement, customer service is useless and not willing to help very unprofessional.”

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Posted 3 years ago

“Very good service at first scooter came next day but I emailed them 3 times no reply .then I phoned and lady took my number said engineer would phone next day this was few days ago now still no reply so service isn’t to good .my Kaboo mantis stem has gone wobbly which it shouldn’t for money I paid so not very happy just want it sorted”

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Posted 4 years ago

“Updated, so your team was quick to resolve the issue and yeah the scooter is brilliant, beats any crosser I’ve ever had so well happy with, Since being repaired it come back with a kink in the back break line which is unfortunate but probably caused by transport but I’ll fix that myself Cheers”

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Posted 4 years ago

“Good service helpful Orders come quick”

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Posted 4 years ago

“Have not received my scooter yet”

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Posted 5 years ago

“Product was good service was good although 8m still waiting for my helmet what you were suppose to get with my scooter. Was obe of the reasons i choose these was because you got helmet with it. 1 year later still waiting.”

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Posted 5 years ago

Hi Marc Apologies you have still not received your helmet. The item was out of stock when the scooter was purchased, once they came back in stock we sent an email out to you requesting your helmet size. If you could please contact us with the size we will make sure to get one out to you ASAP! Thanks R+G

Posted 5 years ago

“Having received the items ordered fast I was initially happy with R+G ... Upon fitting the steering damper kit for my zero10x I was met with incorrect Bolts ! The Bolts to fit the main plate onto the deck were to short by about 5-10mm. and would not bite into the original threaded holes on the 10X deck ! I managed to find suitable bolts in my workshop so no problem! However I thought I'd give R+G the feedback so other customers don't suffer the same disappointment ! Did I hear a single word from R+G !? NOPE ! Rude !!”

Helpful Report

Posted 5 years ago

Hi San, We're really sorry for the lack of response, your email evidently slipped through our net. We've now responded and thank you for the feedback regarding the Zero 10x bolts. Regards, Peter @ Ride and Glide

Posted 5 years ago

Ride + Glide is rated 4.9 based on 1,640 reviews