Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.92

4.9 Rating 1,263 Reviews

99 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,263 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a puncture on my bike. Rang sales team cos couldn't find my inner tubes on website. Was told he was gonna look and ring me back within the hour. That never happened. I rang back 2 days later after waiting and a lady was most helpful and completed my order efficiently. I was disappointed with the original call but you got the job done in the end.”

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Posted 1 year ago

“Sales service very good. After sales service isn't the best. I have no idea where my purchase is. The tracking number given 4 days ago it still stating my purchase isn't ready for pick up.”

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Posted 1 year ago

“Delivery date was totally messed about rearranged twice by your couriers dhl in the end I ended up traveling to Milton Keynes depot at dhl to collect the item . Even though I offered to travel to ride and glide and you told me know I wasn’t allowed but did with dhl ? Ride and glide offered me a baseball cap and phone holder as compensation but I never took it not sure if I’d use you again”

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Posted 1 year ago

“I ordered a fender kit for the One Wheel GT on the Black Friday promo. Unfortunately the website didn't state the kit was on back order from the USA. I had to ring HQ twice for an update and nothing was provided during the waiting period. Due to postage strike and customs issues the order was delayed. I suggested to the team that they should update their customers with lead times etc. To prevent us ringing them up and being 'where's my order' person. What I will say is that when the order was ready for dispatch the team did provide a personal telephone call update and up to date tracking info. My order arrived just in time on Xmas eve. Thank you for taking my suggestions into account.”

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Posted 1 year ago

“Received my order next day which is greatly appreciated. My apollo air pro came with Broken charging dust plug even though it was brand new bike i had to sent many messages regarding it for a replacement, They sent wrong replacement, customer service is useless and not willing to help very unprofessional.”

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Posted 1 year ago

“Very good service at first scooter came next day but I emailed them 3 times no reply .then I phoned and lady took my number said engineer would phone next day this was few days ago now still no reply so service isn’t to good .my Kaboo mantis stem has gone wobbly which it shouldn’t for money I paid so not very happy just want it sorted”

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Posted 1 year ago

“Updated, so your team was quick to resolve the issue and yeah the scooter is brilliant, beats any crosser I’ve ever had so well happy with, Since being repaired it come back with a kink in the back break line which is unfortunate but probably caused by transport but I’ll fix that myself Cheers”

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Posted 1 year ago

“Good service helpful Orders come quick”

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Posted 2 years ago

“Have not received my scooter yet”

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Posted 2 years ago

“Product was good service was good although 8m still waiting for my helmet what you were suppose to get with my scooter. Was obe of the reasons i choose these was because you got helmet with it. 1 year later still waiting.”

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Posted 2 years ago

Hi Marc Apologies you have still not received your helmet. The item was out of stock when the scooter was purchased, once they came back in stock we sent an email out to you requesting your helmet size. If you could please contact us with the size we will make sure to get one out to you ASAP! Thanks R+G

Posted 2 years ago

“Having received the items ordered fast I was initially happy with R+G ... Upon fitting the steering damper kit for my zero10x I was met with incorrect Bolts ! The Bolts to fit the main plate onto the deck were to short by about 5-10mm. and would not bite into the original threaded holes on the 10X deck ! I managed to find suitable bolts in my workshop so no problem! However I thought I'd give R+G the feedback so other customers don't suffer the same disappointment ! Did I hear a single word from R+G !? NOPE ! Rude !!”

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Posted 2 years ago

Hi San, We're really sorry for the lack of response, your email evidently slipped through our net. We've now responded and thank you for the feedback regarding the Zero 10x bolts. Regards, Peter @ Ride and Glide

Posted 2 years ago

Ride + Glide is rated 4.9 based on 1,263 reviews