Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.91

4.9 Rating 1,576 Reviews

99 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“super easy and helpful with selling my onewheel second hand on their marketplace thank you”

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Posted 3 months ago

“Great service ,very fast and reliable”

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Posted 4 months ago

“The best customer service I have ever received from a retailer. I received a phone call from Ride + Glide asking if I had received my order yet unfortunately I had an issue with the delivery company where the order was delayed. I was worried I wasn’t going to receive this in time for Christmas and after taking a number of days off work for the delivery I was quite frustrated. I called Ride + Glide to see if they could help and contact the delivery company on my behalf. I waited 20 minutes from putting the phone down to getting a call back from them to advise me they had spoke with the delivery company. Absolutely 100% customer service standards. I have now received my order and I am more than certain I am going to have a very happy child on Christmas Day. Thank you so much to Ride + Glide, you made the most stressful time of the year, that little bit easier. 100% recommend ⭐️”

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Posted 4 months ago

“very pleased”

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Posted 4 months ago

“Quality company spoke to Peter over the phone to confirm everything very helpful would recommend thanks”

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Posted 4 months ago

“Really great service. Can’t be happier with my FIIDO e-bike.”

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Posted 4 months ago

“I have shopped at ride and many times there brilliant just purchased a little electric bike for my grandson wouldn’t shop anywhere else we was lucky enough to go down to the shop a few times the team is fantastic very professional but with a laid back approach you feel welcome and enjoy every visit my husband never wants to leave and after tea and coffee and a biscuit we are back on the road thanks guy highly recommend as always”

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Posted 4 months ago

“Great service and delivery, waiting for Santa to redeliver Revvi now.”

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Posted 4 months ago

“Fast delivery really well organised”

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Posted 4 months ago

“Quick delivery,great customer service that are helping me with an issue where my bike powers off so apart from that great company”

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Posted 4 months ago

“I had been attempting to sell my bicycle via other channels without success but sold via Ride and Glide within a matter of weeks. Their commission was quite high but when you take into consideration how hassle free the process is, it is probably fair.”

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Posted 4 months ago

“My go-to place for all Onewheel accessories. Fast delivery. Great service as usual.”

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Posted 4 months ago

“Efficient, successful sale”

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Posted 4 months ago

“Fast sevice. Rideandglide came on time to pick up my ebike l had just sold through them. Highly recommend.”

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Posted 4 months ago

“Really helpful updated all through process and really good quality bike little delay of delivery due to Christmas times but got there in the end”

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Posted 4 months ago

“Excellent service, speedy delivery, ordered Friday delivered Saturday.would definitely recommended ride+glide.”

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Posted 4 months ago

“Great service bought nami klima from online market place highly recommend”

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Posted 4 months ago

“I want to give Ride + Glide full credit for how they handled a major issue with my Apollo City Pro 2024, even though the situation itself should never have happened. Just over a year after purchasing the scooter, it developed serious structural failures - the frame basically snapped in half. Sadly, this isn’t an isolated issue. Apollo scooters may look good on paper, but they are notoriously badly built and there are plenty of reports of frames snapping during normal use. In my experience, they should be avoided entirely. Ride + Glide stepped in the moment I raised the issue. They arranged a collection, took the scooter back for inspection, and ultimately replaced it with one from their own stock. Their team were patient, professional, and genuinely helpful throughout the entire process. However, it’s important to stress that this all took far too long - and that wasn’t Ride + Glide’s fault. Apollo’s communication is dreadful. Ride + Glide were constantly stuck waiting for Apollo to respond before they could take action, which delayed everything far more than it should have. Apollo’s poor support really lets down retailers who are trying to do right by their customers. To sum up: Ride + Glide’s customer service is excellent. Apollo scooters are not. If you’re looking to buy an electric scooter, I’d strongly recommend choosing a different brand. Avoid Apollo like the plague.”

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Posted 4 months ago

“little boy not been on it yet but looks fantastic and he will be super happy at christmas”

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Posted 5 months ago

“Very poor. I placed an order for a Rim (Nami Lima Max) and I didn't hear anything back. Then I chased up and found out that the part wasn't even available. Then you had to go off and send for a new part again. I have to chase out. See what's happening. It's been over a month now and I still haven't received anything.”

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Posted 5 months ago

Hi Domenic, Thanks for taking the time to leave a review. The item showed as in stock so we spent time searching the warehouse to see if it could be located before updating you. As soon as it became clear that it was not there, we let you know right away and offered either a full refund or the option to wait for the replacement to arrive. You chose to wait. Every email you sent after that was answered promptly. The replacement part was delayed at customs for longer than expected and we kept checking progress throughout. Once it cleared, it was dispatched immediately which was seven days before this review was posted. Unfortunately the parcel was then misplaced by Royal Mail’s international delivery partner. We spent hours chasing this with them but the parcel was not recovered. You have now received a full refund and we will take this up with Royal Mail directly. The situation fell short of the standard we aim for. We genuinely put a lot of work into trying to get this part to you as fast as possible even with issues outside our control. Thanks Ride + Glide

Posted 4 months ago

Ride + Glide is rated 4.9 based on 1,576 reviews