Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.91

4.9 Rating 1,576 Reviews

99 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first all great ordered talaria sting orange, a call to then say actually they can’t get the orange so was agreed would have the blue but the orange stickers sent on if they could get them, secondly the bike delivery was messed up and changed although it said I had changed it but I hadn’t, bike arrived damaged where the forklift and gone straight through the box, damaging tha paintwork and denting and scratching the motor guard, immediately took pictures and contacted them, was promised a replacement guard asap and would look into damage. I then had to basically ask and negotiate a partial refund for the damage with the promise of the guard being replaced, I got £80 refund on a £3,495! It’s now past over a month and still no replacement guard, and I asked them to file a claim to FedEx on my behalf as the retailer has to do it I can not, for compensation for the damage and again nothing. Disappointed in the service and that they think it’s ok to fob customers off and give them an £80 refund to keep them sweet. A kids Christmas present has just been a headache!”

Helpful Report

Posted 2 months ago

Hi Samantha, I'm sorry to read your review that you were unhappy with the service we provided. Our support team did suggest that we could collect the damaged product and replace it but you insisted you wanted to keep the product as it was for a birthday and you didn't want to wait for another one. Your complaint was passed onto FedEx and we have taken this issue up with them. The replacement motor guard was sent out as quick as possible too but orders around late December were being delayed because of the Christmas holidays. Unfortunately its impossible to offer hundreds of pounds for a refund as there is not the margin to do this. We apologise for Fedexs service and the delay in the mudguard. Kind regards, Ride and Glide Team

Posted 2 months ago

“Fast and good service would recommend”

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Posted 2 months ago

“Knew which bike I wanted.Went to office /shop to discuss and confirm which was very helpful as opposed to online.Ride and Glide assembled it and it was ready for pickup within a week.Promise of support with contact with manufacturer revparts etc. Great service in every way.”

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Posted 2 months ago

“First time I’ve purchased from Ride+Glide and I was absolutely thrilled with the service. I found a bike on marketplace, placed the order and the bike arrived quickly in perfect condition. I’ll definitely use them again!”

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Posted 2 months ago

“Brought two revvi's in the space of two months thay arrived very quickly with no problems. I would definitely recommend ride and glide!!! And will order again.”

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Posted 3 months ago

“Excellent communication throughout the process of purchasing my second Onewheel through R+G. Competitive prices, easy to navigate site and quick delivery. Will definitely use again for parts and accessories for my latest board!”

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Posted 3 months ago

“Two bikes sold, one quickly and one with a delay, but it’s the market. The Ride and Glide experience has been really good. Collection of the bikes was as planned with onissues.”

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Posted 3 months ago

“Review: ⭐⭐⭐⭐⭐ "Absolutely Fantastic Experience!" Verified Purchase I couldn't be happier with this purchase! I ordered a bike for my child, and from start to finish, the experience was seamless. Lightning-Fast Delivery: I was shocked at how quickly it arrived. The tracking was accurate, and the packaging was robust—not a single scratch on the box or the bike. Top-Notch Quality: The bike itself is stunning. The colors are vibrant, the frame feels incredibly sturdy, and you can tell it’s built to last. It took very little time to assemble, and my kid was out riding within 20 minutes! Total Value: It’s rare to find this level of quality paired with such efficient service. Seeing the huge smile on my child’s face made it worth every penny. If you’re looking for a reliable company and a high-quality kids' bike, look no further. Highly recommended!”

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Posted 3 months ago

“Excellent speedy service and a fantastic scooter.”

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Posted 3 months ago

“I have yes to receive my order which I was told would take 3-5 days and has been much longer. I haven't even received and e-mail from shipping company. Could you kindly inform me of the shipping company please thank you”

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Posted 3 months ago

Hi Charlotte, Thank you for your feedback. There was an issue on our backend which delayed your order being processed initially. Once dispatched, our courier also experienced heavy delays due to the Christmas period and high volumes across their network. We understand how frustrating that can be when you’re expecting something within the stated timeframe. Your order was delivered the same day this review was posted, so we’re glad it arrived safely in the end. If you need anything else, our support team is always here to help. Kind Regards The Ride + Glide Team

Posted 3 months ago

“Fast delivery, great quality very happy no complaints. Very straight forward”

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Posted 3 months ago

“Great staff and quick delivery, thanks so much”

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Posted 3 months ago

“The team at Ride + Glide were extremely helpful in processing my order and in establishing that the product would be delivered as stipulated within two days. This was during the run in to Christmas so I was really impressed. I ordered the RFN Warrior E-500 for my son. The bike is excellent and a top quality product. He has been out on it multiple times in extremely cold and windy weather conditions over December for hours at a time - battery on it is fantastic. He is 112cm and age 5 (will be 6 in March 2026). My daughter, who is 132cm and 8 (will be 9 in May) has also had a go on it and no problem with height or weight, it still shifts at a very impressive speed. I wouldn't hesitate to purchase this bike again or to use Ride and Glide.”

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Posted 3 months ago

“Registered with ride and Glide after finding a second hand ebike for sale online, communication - payment and delivery all soughted easily. Thank you Guys.”

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Posted 3 months ago

“Started to get worried as didn’t turn up on next day delivery contacted company and Amy went above and beyond to sort it out 5stars to her”

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Posted 3 months ago

Hi Graham, Thanks for your review. The Christmas period did cause some minor delays across couriers, which understandably isn’t ideal. That said, we’re glad everything was resolved quickly. Amy is a key part of Ride and Glide, so when she goes above and beyond, that’s exactly how we operate as a team. We’ll be sure to pass on your kind words. Thanks again for your patience and for shopping with Ride + Glide.

Posted 3 months ago

“Very good service, very helpful and honest. Thankyou so much I have a very happy boy this Christmas.”

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Posted 3 months ago

“Fast replies via email before ordering. Ordered bike late at night and was shipped the following morning via next day delivery. Would definitely recommend. Thanks again. Wouldve received the next day but DHL was having delays and delivered it the following working day, just in time for Christmas. Thanks again!”

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Posted 3 months ago

“Hi Peter, regarding my purchase from your company, everything was simple, with a brief exchange of messages, and everything worked out. Apollo is a good scooter, and I recommend this seller!!!”

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Posted 3 months ago

“I brought my son a Revvi from Ride & Glide, very last minute but the whole team come together and made sure I had it ready for Christmas Day.. we collected from store as my husband wanted to see what else they had in stock but I clicked home delivery on check out, this wasn’t an issue for them and they changed it for me strait away, they were so great in store. Thank you for all your help and making sure my boy got his bike for Christmas.”

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Posted 3 months ago

“Really good and so helpful”

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Posted 3 months ago

Ride + Glide is rated 4.9 based on 1,576 reviews