Ride + Glide Reviews

Name: Ride + Glide
Rating: 4.89

4.9 Rating 1,679 Reviews

98 %

of reviewers recommend Ride + Glide

Company Reviews

Metrics

4.9

Based on 1,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Ride + Glide 5 star review on 19th April 2021

Oliver Fagan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My grandson's love their bikes easy to order then doesn't take long to come Love them.”

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Posted 2 months ago

“Delivery took ages but ride and glide team helped me calm down. Although dhl and proovia weren’t keeping up to their promises.”

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Posted 2 months ago

Hi Andy, We’re sorry the delivery took longer than expected. As this was a Marketplace purchase, the item was held by the private seller rather than by Ride and Glide, so collection had to be arranged around their availability. Once a suitable date was agreed, the courier failed to attend the confirmed booking, causing a further delay. Although these circumstances were outside our direct control, our team arranged the logistics, remained in regular contact and chased all parties until the item was successfully delivered. Ride + Glide

Posted 2 months ago

“The initial order process was good, although it got lost in translation, and I had to phone a couple of times to get it sorted. Put it right ? Yes, they did quite quickly, even sending out a new battery lead for the electric bike that came with a Euro plug. The bike delivery arrived just as they said it would, so good marks for that. Maybe having one person responsible for the order, emails, and despatch to customers would keep a better eye on things, but this being said, Im happy overall with the experience and would buy from them again.”

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Posted 2 months ago

“Good customer communication. Bike delivered promptly. Totally pleased with bike (Ado air 20 pro). It fits snuggly in our motorhome for travel and is great to ride. Highly recommend Ride+Glide.”

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Posted 2 months ago

“I called Ride&Glide on a Monday morning to purchase new footpads for my daughter’s PintX, telling them that I needed to have them by Wednesday midday as we were heading off on vacation. They were delivered to my address in Edinburgh by ten A.M the following day. Outstanding service!”

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Posted 2 months ago

“Fantasic service from Ride and Glide. Great communication throughout, speedy shipment and arival of product. Quality of product is amazing. Very happy customer! I would highly recommend this company if you're looking for a smooth ride 😀”

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Posted 2 months ago

“kayo ec2i awful, team has no backup for repairs and or advise or indeed no parts bike wasn't reliable .... very good at talking bull though like so many other outfits they just take the money and run son not business sense either wouldn't trade again”

Helpful Report

Posted 2 months ago

James, this review does not accurately reflect what happened. You originally purchased a Stomp Heywire with assembly and delivery. After we had completed the build, you asked to cancel that bike and change to a Kayo EC2i, which we then sourced for you. When you reported an issue with the Kayo, we arranged to collect it so it could be properly inspected, diagnosed and resolved. Before we were given any reasonable opportunity to do this, you raised a chargeback. Once the bike was collected and returned to us, you received a full refund. At no stage did we “take the money and run”. We accommodated your change of order after the original bike had already been built, sourced an alternative bike at your request, arranged its collection when you reported an issue and refunded you once it was returned. The claims that we provided no support, had no repair backup and simply took your money are therefore factually incorrect. Regards Ride + Glide

Posted 2 months ago

“Ordered my new electric bike with this company, Absolutely amazing, love my bike going out on it every day, fast delivery, nothing is too much trouble for this company. Easy to get hold of. Would highly recommend 100% Thank you 😃😃😃😃😃😃”

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Posted 2 months ago

“Good service. Only problem is had was delivery sent to wrong adress so ended up with missing item but ride and glide sorted this and I had a new one delivered two days later”

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Posted 2 months ago

“Great service, had a call to confirm everything from start to finish. The delivery was excellent. The bike is amazing and everything I wanted in a E-bike. Many thanks to the team for excellent customer service.”

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Posted 3 months ago

“Very helpful and kept in touch though out the process from order to delivery would definitely recommend to friends”

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Posted 3 months ago

“Just got my first electric push bike from bike and ride and to be honest from delivering and customer service was amazing it’s an understatement the guys over there were most helpful and caring!I wish you guys all the best and keep up the good work! Stefan”

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Posted 3 months ago

“Terrible customer service that refuses to take accountability for any of their mistakes/lack of organisation”

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Posted 3 months ago

We do not agree with your version of events. Your bike had an issue that was not immediately identifiable, so it had to be diagnosed methodically. This involved waiting for parts and testing different components to establish the actual fault. That is not a lack of organisation or a refusal to take accountability; it is how fault diagnosis works when the cause is not immediately obvious. We repeatedly tried to explain this throughout the process, despite the tone and manner of some of the communication we received. More recently, you contacted us after getting a puncture and expected us to arrange a courier to collect the bike at our cost. A puncture is not connected to the previous repair or service and is not something we could reasonably be held responsible for. We would always prefer to resolve issues quickly. There is absolutely no benefit to us in keeping a customer's bike for longer than necessary or prolonging a difficult situation. Unfortunately, on this occasion, our explanations and attempts to assist were repeatedly treated as excuses rather than what they were: an honest account of the work required. Ride and Glide

Posted 3 months ago

“Ordered Revvi 24, quick delivery within 2 days hassle free. Would use again”

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Posted 3 months ago

“One Wheel GT Slick Tyre is super smooth & fast! Adding more range which is always better!”

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Posted 3 months ago

“Really pleased with the bike. Communication was good and the delivery was on time.”

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Posted 3 months ago

“Product as expected, just needed to find screws to fix it. Long sending time to EU, customs take a day too which is normal i guess. Total costs are pretty high for a 20 pound product, it costed 70 Euro at the end. Not the companys fault. Standard screws are not holding anymore, you need special ones to fix it. Problem is the vibration as well.”

Helpful Report

Posted 3 months ago

Thank you for your review. We were pleased to help you identify and source the correct item. The shipping cost was shown before purchase, and unfortunately courier transit times, customs delays and import charges are outside our control. As you have noted, the product arrived as expected and these issues were not caused by Ride + Glide.

Posted 2 months ago

“We were moving house so timing of the sale of my bike was critical. Everything went very well, the bike was picked up, sold quickly and I was paid within a short time. I would whole heartedly recommend Ride and Glide.”

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Posted 3 months ago

Thanks Jonny, we really appreciate the kind words and are glad everything went smoothly, especially with the timing of your house move. We’d love to know what we could have done differently to earn that fifth star! Thanks RG

Posted 3 months ago

“Bought a Hidoes b6 mini. Love the bike, already started putting some miles on it.”

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Posted 3 months ago

“Great service from Pascal and the team. Pascal was very knowledgeable and was able to answer all my questions, providing me with the confidence to go ahead and purchase two new bikes. There was clear communication throughout and the bikes were delivered when they said they woudl be. Excellent service, thanks”

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Posted 3 months ago

Ride + Glide is rated 4.9 based on 1,679 reviews