The flowers have only just been delivered, so there's no way of knowing if they are as good as the picture - perhaps RFC should request the review a little while after they have been delivered. As for the website. It would help to be able to see all the sizes of bouquets as it is difficult to gauge when comparing different choices. The ordering process isn't intuitive: it isn't obvious that the additional gifts should be clicked on to include them in the basket when choosing the flowers. You get into a snarl-up of having to go back and re-order the whole lot if you don't choose them to start with; cancelling the original item caused the order process to fail completely so I had to go back to scratch and re-enter delivery and billing details, which was a nuisance and, if I'd only being buying for myself, I'd probably have given up entirely. The website is slow at updating the basket when making a selection - notably in comparison with most other e-commerce sites. I frequently got "we can't process your order right now.." messages that left me unclear as to the nature of the issue: server issues? stock availability? In the section where one sets the delivery address it asks for a "Delivery Contact Number", in the billing section it asks for a "Delivery Contact Number" - that is unnecessarily ambiguous. The second number needs to be differently labelled to make it clear what information is needed and why. As a customer I was left unclear about who would be contacted under what circumstances. I emailed this feedback and received no response - busy time of year I guess. Shipping updates from APD spot on.