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The Real Flower Company Reviews

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering. I haven’t seen the flowers as they were for someone else . I was concerned when I received a picture of the box on the doorstep from the delivery company. It was very squashed. When I gave them a thumbs down review the picture disappeared so I can’t show you. My friend posted a picture of the flowers. Is this how they should look ? The yellow ones do look a bit disheveled I think and this was the day they arrived. I want to support British growers but you are at the mercy of the delivery companies and I’m not sure this company treated your product with the respect it deserves. Sorry”

Posted 2 years ago

Dear Deborah, Thank you for taking the time to review our flowers and I do agree that the flowers are looking a little squashed. I will email you privately with a solution to the issue and I will be in touch shortly. With kind regards, Lucy and The Real Flower Team

Posted 2 years ago

“delivery not made on the day expected, the company kindly offered a replacement (which was not needed as flowers were ok). This was my first order”

Posted 2 years ago

“The flowers were delivered a day late and the box looked rather squashed. Fortunately the flowers were not damaged but it was a gift”

Posted 2 years ago

Thank you for taking the time to post a review. We are so sorry the courier delivered them a day late it must have been a great disappointment. The courier certainly endeavours to deliver on the day required but on this occasion failed. We will be more than happy to refund your courier charge and if there is any problem with the bouquet replace it. Best wishes The Real Flower Company

Posted 2 years ago

“The bouquet was really lovely. The issue we have, as with the previous two occasions we have used you, is the delivery. I paid for a premium service (£15.99) for the flowers to be delivered before 10:30am; the flowers arrived at 13:45pm. I appreciate deliveries can be problematic during this time, but why offer the service if its not guaranteed. I would like to be reimbursed for the delivery costs.”

Posted 2 years ago

Dear Sarah, I am happy to hear that the flowers were enjoyed, but I apologise for the issues surrounding delivery. I have emailed you privately so that we can discuss this issue further. Best wishes, Cosmo

Posted 2 years ago

“Was disappointed with wreath I ordered for my mother's coffin. It was nothing like the usual 'free style' standard of Real Flower Company, which I love. It was scant and no greenery covering the base - this grey base could be clearly seen when the wreath was placed on top of the coffin. Several of the roses had fallen out during transit and were crushed.”

Posted 2 years ago

Dear Caroline, I am so very sorry to read you were disappointed with the wreath, please can you email us at info@realflowers.co.uk and we can look into this for you. Best Wishes, The Real Flower Company

Posted 2 years ago

“Thank you for delivering the Strawberries and Cream flowers on the right day and the right time. that was very important to me but sadly, the photo my friend sent of the arrangement was not at all like the one I chose on line. I chose the online arrangment because of the roses being red and white.”

Posted 2 years ago

“Lovely quality but unfortunately you don’t get much for the money.”

Posted 2 years ago

“The website was easy to use. And the flowers were beautifully presented but they only latest a week. My main issue is with the company they use to deliver. I sent some flowers to Scotland and received a call from a gentleman saying they had been left outside his house, not the care home requested. I have emailed Real Flower Company to inform them but have had no reply.”

Posted 2 years ago

Dear Felicity, I'm so sorry that this happened. Thank you for your cooperation when solving this problem; another bouquet will be delivered next week. We really appreciate you taking the time to leave feedback. Best wishes, Cosmo

Posted 2 years ago

“The bouquet was beautiful and well received by my wife. However, it was disappointing that the flowers did not last past 5 days. I’d even changed the water every other day and added plant food. Given it hasn’t been that warm either I was expecting the flowers to last a week if not longer.”

Posted 2 years ago

Our flowers, unlike some other florists, are grown for their natural beauty and scent, which means that they do not last as long as other commercially available flowers. The reason for this is that the scent gene, which is often genetically removed to enhance the longevity of the flowers, is left intact, enabling the scent and natural beauty shine through, hence they haven't lasted longer than five days. We appreciate you taking the time to leave a comment. Best wishes, The Real Flower Company

Posted 2 years ago

“To be honest I was disappointed. Some of the flowers in the bouquet looked quite 'tired' and by the next day we had to remove some of them from the bouquet. The whole just did not look 'fresh enough' and that was a shame.”

Posted 2 years ago

“A little disappointed, not great value for money, roses not in bud but well open”

Posted 2 years ago

“This was my first order and I was somewhat disappointed with the sweet peas sent to my friend. The content of the box was plentifully leafy and poor in the amount of flower. Let’s say it had a third of what the web image promised.”

Posted 2 years ago

“I love this company and have purchased flowers from them for the last few years with happy recipients. Sadly the flowers I ordered for Easter were well below their usual high standards with some already wilted on arrival and then the rest only lasting a couple of days. Im sure this was a one off and will go back”

Posted 3 years ago

“I love the flowers this company normally supplies, but this time I was very underwhelmed, and a bit embarrassed by what was sent as a gift”

Posted 3 years ago

Dear Gilly, Many thanks for your review and we are sorry to hear that you were disappointed on this occasion and thank you for your feedback. With best wishes from The Real Flower Company.

Posted 3 years ago

“I ordered a spring bouquet which was absolutely beautiful and lasted 2 weeks. It had a 9/10 rating for scent and I was expecting a burst of heady scent. However, it didn’t really produce any scent at all. It’s a shame as they’re not cheap. I was hoping to use them again for Easter but I decided not to this time.”

Posted 3 years ago

“The roses looked rather tired on arrival, and were of a lower standard than I have received from you in the past. I cannot say that they were poor, but the best local florist is now the winner on quality.”

Posted 3 years ago

“I recently sent some flowers to a friend who had a baby. On the original order I messed up the delivery address, so as soon as the confirmation was pinged back to me, I responded with the correct address. I then received an email telling me that you had amended the address and I was sent a copy, which was correct. However the delivery guy tried to deliver to an incorrect address and left a message to say he could not deliver that day but would try again. He attached a fuzzy photo to yourselves. He did know that these were fresh flowers, so I don't see how a redelivery would work. I called yourselves and you admitted the mistake. I was upset though as this was an important delivery and I was told that the delivery cost would be free instead, and you would throw in a candle and send a fresh bunch of flowers. I spoke to friends about this and they said that this was pretty appalling and that the flowers should have been refunded, if you cared about the error. Seems like you did not care.”

Posted 3 years ago

“Lovely flowers but mainly greenery. Very few roses and the scent wasn’t very strong. Probably better idea to send in summer”

Posted 3 years ago

“not as impressive as I thought it would be for a middle size bunch. And the flowers only lasted 4 x days with the followed instructions.”

Posted 3 years ago

Thank you for taking the time to review our company. We are sorry that you are not satisfied with the bouquet you received. If you would send us some pictures of he bouquet we will certainly take up the size and quality issue up with our head florist. The email is info@realflowers.co.uk Once we have reviews I am sure we can resolve your issue

Posted 3 years ago

“Loved loved the Simply Gorgeous Bouquet. It was quite beautiful. The True Romance Valentine’s bouquet looked exquisite on arrival, but roses only lasted for 3 days. Disappointing.”

Posted 3 years ago

So sorry you were delighted with both of the bouquets you received, please forward us some pictures of the True Romance Valentines bouquet and we shall investigate this for you. Email is info@realflowers.co.uk

Posted 3 years ago

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The Real Flower Company is rated 4.4 based on 1,270 reviews