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The Real Flower Company Reviews

4.4 Rating 1,408 Reviews
83 %
of reviewers recommend The Real Flower Company
Company Reviews Product Reviews
6
 Metrics Info
4.4
Based on 1,408 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Real Flower Company Reviews
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Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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Tricia
Verified Buyer
“Amazing service……my rose arrived within 24 hours of ordering. Still in its pot waiting to plant, but it looks sturdy and can’t to see it in full bloom.”
Helpful Report
(Nationwide) - Posted 5 months ago
Hello Tricia, Thank you for your wonderful review! We're thrilled to hear that your rose arrived so quickly and that it looks sturdy. We can’t wait for you to see it in full bloom either. Your excitement is truly appreciated! Best wishes, The Real Flower Team
Posted 5 months ago
Deborah
Verified Buyer
“After days of miscommunication with the delivery company the order was finally delivered and they were in great condition! Packaging was top notch.”
Helpful Report
(Nationwide) - Posted 5 months ago
Hello Deborah, Thank you for your review! We’re glad to hear that your plant order arrived in great condition and you were pleased with the packaging. We appreciate your patience throughout the delivery process, and your feedback is invaluable to us. Best wishes, The Real Flower Team
Posted 5 months ago
Mary
Verified Buyer
“I bought the small ceramic jar in cream. It’s glazed on the inside and has a natural finish on the outside. It was expensive as with most things on the website but it is a perfect size and shape for flowers, bigger than I expected. It’s quite unique so I had to have it and you get what you pay for so I’m glad I bought it. I’ve had flowers from the company before and they are indeed ‘real’, beautiful, scented and very special.”
Helpful Report
(Nationwide) - Posted 5 months ago
Hello Mary, Thank you for your thoughtful review! We're so pleased to hear that you love the ceramic jar and find it to be a perfect fit for your flowers. It means a lot to us that you appreciate the uniqueness and quality of our products. We're also delighted that you've enjoyed our 'real' flowers in the past. Thank you for your continued support! Best wishes, The Real Flower Team
Posted 5 months ago
Anonymous
Verified Buyer
“Easy to order gift voucher. Can’t comment more as I have not heard from recipient. Thank you.”
Helpful Report
(Nationwide) - Posted 5 months ago
Hello, We appreciate your feedback and are glad you found the gift voucher easy to order. Best wishes, The Real Flower Team
Posted 5 months ago
Anonymous
Verified Buyer
“Always the most beautiful flowers, cannot fault them!”
Helpful Report
(Nationwide) - Posted 5 months ago
Hello, Thank you for your amazing 5-star review! We're delighted to hear that you always find our flowers beautiful. Your support means the world to us! Best wishes, The Real Flower Team
Posted 5 months ago
Katherine
Verified Buyer
“Beautiful flowers”
Helpful Report
(Nationwide) - Posted 5 months ago
Hello Katherine, Thank you for your wonderful 5-star review! We're thrilled to hear that you found the flowers beautiful. Best wishes, The Real Flower Team
Posted 5 months ago
Miss Caroline A
Verified Buyer
“Thank you❤️”
Helpful Report
(Nationwide) - Posted 5 months ago
Hello Caroline, Thank you so much for your lovely 5-star review! You're welcome. Best wishes, The Real Flower Team
Posted 5 months ago
Sandra M
Verified Reviewer
“I received my flowers yesterday for Mothers Day's I love them so much never ever have received such nice flowers Thank you Ps Perfect for my new kitchen too!!”
The Real Flower Company 5 star review on 31st March 2025
Helpful Report
Posted 5 months ago
Hello Sandra, Thank you for your fantastic 5-star review! We're overjoyed to hear that you loved the flowers you received for Mother's Day. It's wonderful to know they're a perfect fit for your new kitchen too! Your kind words really brighten our day. Best wishes, The Real Flower Team
Posted 5 months ago
Genevieve
Verified Buyer
“Beautifully scented in-season flowers were delivered promptly to a very appreciative friend. Thank you.”
Helpful Report
(Nationwide) - Posted 6 months ago
Hello Genevieve, Thank you for your beautiful 5-star review! We're so pleased to hear that the in-season flowers were beautifully scented and warmly received by your friend. Your kind words mean a lot to us! Best wishes, The Real Flower Team
Posted 5 months ago
Anne
Verified Buyer
“Bought a spring bouquet for a friend in a care home. It was just stunning and very appreciated. The roses lasted for 5 days, the foliage and three delphiniums are still going 7 days later.”
Helpful Report
(Nationwide) - Posted 6 months ago
Hello Anne, Thank you for your amazing 5-star review! We're delighted to hear that the spring bouquet brought joy to your friend and that it was so well received. It’s wonderful to know that the roses lasted for five days and that the other flowers are still thriving. Your support truly means a lot to us! Best wishes, The Real Flower Team
Posted 6 months ago
Celia
Verified Buyer
“Stunning natural beautiful flowers arrived on time !!!”
Helpful Report
(Nationwide) - Posted 6 months ago
Hello Celia, Thank you for your wonderful 5-star review! We're so glad to hear that the stunning natural flowers arrived on time and made an impression. Your support means the world to us! Best wishes, The Real Flower Team
Posted 6 months ago
Imogen
Verified Buyer
“Beautiful bunch with lovely colours and unusual extra plants in with the roses. Very expensive !”
Helpful Report
(Nationwide) - Posted 6 months ago
Hello Imogen, Thank you for your lovely 4-star review! We're thrilled to hear that you enjoyed the beautiful bouquet and the unique additions alongside the roses. We understand that our floral arrangements are a bit of an investment, but we believe the quality and care we put into our flowers makes it worthwhile. We truly appreciate your feedback and hope to see you again soon! Best wishes, The Real Flower Team
Posted 6 months ago
Rosie L
Verified Buyer
“Thank you for your email, although having to produce these reviews for almost everything I do drives me mad. However, I gather the flowers you sent to my daughter in law in Cheltenham were, I gather, beautiful and she was delighted to receive them. I got to Cosmo who dealt with this order, in a very convoluted way not necessary to report, but he was totally charming and as a result I shall ask for him when I next have to send flowers to distant realms!!”
Helpful Report
(Nationwide) - Posted 6 months ago
Hello Rosie, Thank you for your wonderful 5-star review! We completely understand how the review process can feel a bit overwhelming, but being a small, family run business, we're truly grateful for your feedback. It's fantastic to hear that your daughter-in-law loved the flowers, and we're pleased that Cosmo made such a positive impression during your order. We’ll be sure to pass along your kind words to him! Looking forward to helping you with your next floral order to those distant realms! Best wishes, The Real Flower Team
Posted 6 months ago
Henrietta
Verified Buyer
“So easy to order online and my niece was thrilled with the narcissi”
Helpful Report
(Nationwide) - Posted 6 months ago
Hello Henrietta, Thank you for your fantastic 5-star review! We’re delighted to hear that ordering online was a breeze and that your niece loved the narcissi. Best wishes, The Real Flower Team
Posted 6 months ago
Bridgette
Verified Reviewer
“Yesterday , I placed an order over the phone with The Real Flower Company, and I cannot praise Cosmo in customer services highly enough. The bouquet of roses I ordered is to be placed on my mother’s grave at her forthcoming funeral, making this phone call an emotional experience for me. Cosmo took the time to ensure my order was perfect, demonstrating a level of understanding and patience that is rare to find these days in our increasingly busy world. His warmth and patience turned what could have been a difficult moment into a pleasant experience. Cosmo is a real asset to The Real Flower Company—his outstanding customer service, coupled with his sincere kindness, made all the difference. Thank you, Cosmo, for going above and beyond!”
Helpful Report
Posted 7 months ago
Hello Bridgette, Thank you for your heartfelt 5-star review! We're truly touched to hear how Cosmo was able to make such a difficult moment easier for you. His compassion and dedication to excellent customer service are what we strive for every day. We’re glad that he could help create a positive experience amidst such emotions. Thank you for sharing your experience with us, and we’re here to assist you whenever you need. Best wishes, The Real Flower Team
Posted 6 months ago
James
Verified Buyer
“excellent all round”
Helpful Report
(Nationwide) - Posted 7 months ago
Hello James, Thank you for your excellent 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction means the world to us, and we can’t wait to bring more beautiful flowers to you in the future! Best wishes, The Real Flower Team
Posted 6 months ago
Anonymous
Verified Buyer
“Great to have organic locally grown flowers delivered to the door. Arrived on time and was lovely bouquet even in February.”
Helpful Report
(Nationwide) - Posted 7 months ago
Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed our locally grown flowers delivered right to your door, and that your bouquet brightened your February. Best wishes, The Real Flower Team
Posted 6 months ago
Anonymous
Verified Buyer
“Brought Valentine’s Roses. Delivered on time and the roses were gorgeous.”
Helpful Report
(Nationwide) - Posted 7 months ago
Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that your Valentine's roses were delivered on time and that you found them gorgeous. We love being part of your special moments. Looking forward to sending flowers for you again soon! Best wishes, The Real Flower Team
Posted 6 months ago
Naomi
Verified Buyer
“Beautifully presented. A very competitive price. Two of the branches of mimosa were beautiful but one faded within hours otherwise it would have been a five star. I would purchase again.”
Helpful Report
(Nationwide) - Posted 7 months ago
Hello Naomi, Thank you for your lovely 4-star review! We're delighted to hear that you found your flowers beautifully presented and appreciated the competitive pricing. We're sorry to learn that one of the mimosa branches didn't last as long as you expected. Your feedback is invaluable to us as we strive for the highest quality. Best wishes, The Real Flower Team
Posted 6 months ago
Anonymous
Verified Buyer
“On arrival the roses were beautiful but, sadly, they did not last very long, a maximum of 5/6 days.”
Helpful Report
(Nationwide) - Posted 7 months ago
Hello, Thank you for your review and for sharing your experience with our roses. We're delighted to hear that they were beautiful upon arrival, but sorry to learn they did not last as long as you expected. Our flowers have a 5 day guarantee and are grown for scent and natural character. If you have any further concerns, please feel free to reach out to us. Best wishes, The Real Flower Team
Posted 6 months ago
The Real Flower Company is rated 4.4 based on 1,408 reviews
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