R3 Data Recovery Ltd Reviews

Name: R3 Data Recovery Ltd
Address: Security House Windsor St , ,,, Sheffield
Rating: 4.67

4.7 Rating 341 Reviews

92 %

of reviewers recommend R3 Data Recovery Ltd

Company Reviews

Metrics

Info

4.7

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About R3 Data Recovery Ltd:

Data Recovery Company with full data recovery lab and expert engineers. VMWare XSAN RAID EMC IBM DELL HP StorageWorks Drobo Synology QNAP RAID 0,1,3,4,5,6,10,50 JBOD DFS VMFS NTFS HFS FAT EXT3/4

HDD SSD USB, Flash Memory. SAS SATA FC IDE SCSI SD CF iSCSI VMDK

R3 Team deliver successful recovery of data even when declared unrecoverable by other companies. Andy and the team at R3 help those told there is no hope. R3 are more rapid and have the highest success rates in the fields of UK data recovery.

Visit Website

Phone:

0333 123 3282

Email:

andy@r3datarecovery.com

Location:

Security House Windsor St , ,,
Sheffield
S4 7WB

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R3 Data Recovery Ltd 5 star review on 27th May 2024

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy about the service they provide.”

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“Again, we used R3 Data Recovery who were fantastic and managed to recover fully a USB memory stick that we accidentally blew up by plugging it into an incorrectly wired USB port. Thankfully they recovered some vital data from it very efficiently and cost effectively with great communication. Thanks all.”

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(Halifax) -

“R3 saved my business - external hard drive and I hadn't backed up. After phoning them in a panic I was talked through possible problems- but went with the emergency service. R3 arranged ups to collect, but they didn't - as soon as they knew they arranged another driver. I was kept calm and talked through the process. All fixed and drive sent back and received same day. Fantastic and professional service. I would wholeheartedly recommend to others.”

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“I have recently had to use a data recovery service, I chose R3 Data Recovery. I had lost some treasured family data , and, was more than satisfied with the service I received. It was slightly more costly than I first though , but , like everything else in life, you get what you pay for. Many thanks to the dedicated staff for their help in this matter. I would recommend R3 Data Recovery to any and all who asks .”

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“R3 recently recovered all of our data, photos and other information that had been stored on a hard drive which went wrong. From the very first contact they were superb, and they kept us fully informed at all stages. Their service was excellent and I would have no hesitation at all in recommending the company. Thanks R3, we really appreciated your help”

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“The team was super efficient and helpful.”

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Hi Aiden, Many thanks for the concise review Andy

“I can't thank R3 Data Recovery enough for recovering all of my irreplaceable photos and client data successfully from a duff Seagate drive. I'm very pleased and would give 11 out of 10 stars for service if I could.”

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“I was very happy with the service, it was very but given the price they charged it needed to be. Having worked in the IT industry for 30 years, and having managed a major regional IT business which included maintaining government mainframes I consider myself reasonably well informed as far as the necessities of data recovery are concerned. If you are a large business which has lost mission critical information due to a major malfunction like a disk head crash, then the level of charging is appropriate, however all that happened to us was that a hard disk controller card had failed and needed a new one attaching -maybe 20 minutes work for a skilled tech - I was charged £280 for this. To be fair this included a courier service and the data supplied back to us on a nice portable drive, but all in all the service was costly. My only hope now is that my 18 year old son remembers to back up his school work on google drive so it doesn't happen again”

Helpful Report

Hi Jon, I too have over 30 years in IT including over 20 years ago moving and managing data used on mainframes for governmental organisations and other national and international operations so it was good to chat with you. That said my business is the recovery of data from any type of storage device, so I have some of the best data recovery engineers ever assembled in one lab in the UK. And we work in a very competitive and cost effective way. Your particular case was a little more than a simple PCB swap, and in general we would not recommend PCB swaps if a drive was accumulating a long term bad sector list as was the case with yours over and above the damage to the circuitry from a power surge. The donor PCB was sourced, reprogrammed with information from your dead PCB, the drive was then hardware imaged and the inevitable bad sectors from such an old drive were recovered to maximise the quality of the data. As part of the failure your drive had sustained a head crash but not sufficient to require a full rebuild. The data was then transferred to a new drive and verified with a file list and integrity check sent to you. Obviously the entire bill of £286.80 was everything, courier collection, diagnosis, donor pcb, pcb rework / reprogramming, sector by sector imaging, data transfer, file list and integrity check, and a new hard drive plus courier return, obviously the VAT component is something we all would prefer not to have but is unavoidable :-). Do not underestimate the hourly cost of a data recovery lab with trained technicians and the resources and facilities to handle any problems as they arise each engineer represents significant investment and years of training and experience. Many thanks for taking the time to review R3 Data Recovery. Andy

“Excellent service. This has saved me weeks of rebuilding information for my clients at my cost, so the fee is very reasonable. Thank you. You are definitely life savers.”

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“I thought I might have lost a lot of very important data, and after looking for the best people to entrust with my damaged flash drive, I decided to give R3 Data Recovery a call. Right from the start, they were professional and very helpful. They definitely made me feel safe in handing over my data. They were fast but kept me constantly updated with the progress. Any concerns were quickly laid to rest and I'm very happy with the service that R3 Data provided. I would definitely use them should such a thing arise again. Thank you very much for retrieving my data, guys.”

Helpful Report

“Dear Andy Job number R3-79047 Thank you for recovering the pictures on the on the problem flash card. Almost all the pictures were recovered complete and I am delighted to have what I thought was lost. The service was exemplary and whilst I hope the problem will not arise again, I will certainly contact you again if it does. The service is thoroughly recommended Yours David Mitchell”

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“I wish there was a higher rating than Very Good - Amazing is the word! I can't thank the entire team at R3 enough, you've completely and utterly saved my bacon totally selflessly and speedier than I could have ever imagined. I will be recommending you to EVERYBODY - thank you!”

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“Everything went like clockwork. I recommend R3 Data Recovery.”

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Hi John Glad you thinks so, most cases do, it is important as was in this case that after realising there was a problem no one interfered with the drive. Although your WD5000AADS-00S9B0 can sometimes be problematic if there is a head crash, In this case it was an overvoltage which had damaged the circuitry but fortunately the heads and platters were not affected and so the degraded / electronic price quoted at the outset was all that was needed. Glad we could be of assistance and many thanks for the review. Andy R3 Data Recovery Ltd

“Fast, efficient, and very helpful. R3 data recovered all of from lost data on faulty drive. Highly recommended.”

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“A faultlessly helpful service, first rate.”

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“Very friendly and helpful people, very fast service, and it is indeed very economical! I definitely reccommend this company!”

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“I was absolutely overjoyed that R3 were able to recover my precious data for me. I was rather taken aback by the price, which is certainly not cheap by any means but, as getting my data back was of paramount importance to me, I didn't hesitate in paying it. The telephone advice was very reassuring and I was very happy with the collection courier and when I received the file listing, showing they had been successful. I was less impressed, however, with the poor service after I had settled the invoice, which I did on the same day as I received it. I received no notification to confirm it had been received and had to send several emails, most of which went unanswered, to try and get confirmation. I was getting very worried that I had been scammed and would never see my data or my money again. In the end, I received an email, almost a week after payment, to say it had been sent to the courier for delivery back to me but, as they hadn't made any contact regarding the delivery, I had no chance to tell them it needed to be delivered back to my school, from where it had been collected, as there would be no one at home to receive it. That meant it had to be recalled from the courier and dispatched again the following day. Overall, I am very relieved to have my data back. The portable hard drive on which it was sent is good quality and, so far, I have had no problems. Thank you R3 for using your expertise to recovery my data but you really need to consider ways to improve the customer care after payment if you want customers to recommend you to their friends.”

Helpful Report

Hi Tracey Many thanks for the review and feedback, and it is fair to say that whilst we aim to answer every call promptly, we are handling many thousands of communications a month and processing more successful recoveries than our competition which means we can offer a very cost efficient data recovery service. That said the running of the lab efficiently means we are kept very busy and sometimes we are inundated despite 14 staff. Obviously we do need holidays and your case coincided with bank holidays and weekends plus staff holidays so apologies for the slight delay but we did come through on the price quoted at the outset in your initial enquiry and that is our aim. All the best Andy and the team at R3 Data Recovery

“R3 provided a extremely professional and effective service. Highly recommended!”

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“So reliable, reassuring and professional. I was delighted with how fast they resolved my issue, with how calmly they dealt with everything and how they managed to retrieve the lot! So greatful. Thanks”

R3 Data Recovery Ltd 5 star review on 29th April 2015

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(South Yorkshire Data Recovery) -

Glad we could be of service Matt with the recovery of data from your broken PNY 64GB memory stick. Thank you for your review of R3 Data Recovery www.r3datarecovery.com 0800 999 3282

“Andy's advice was greatly appreciated. He resolved the issue I was facing in terms of recovering my data, whilst being clear, understanding and pleasant to talk to. The technical guidance he provided aided me in what could have been disastrous circumstances. I cannot thank him enough.”

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R3 Data Recovery Ltd is rated 4.7 based on 341 reviews