R3 Data Recovery Ltd Reviews

Name: R3 Data Recovery Ltd
Address: Security House Windsor St , ,,, Sheffield
Rating: 4.67

4.7 Rating 341 Reviews

92 %

of reviewers recommend R3 Data Recovery Ltd

Company Reviews

Metrics

Info

4.7

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About R3 Data Recovery Ltd:

Data Recovery Company with full data recovery lab and expert engineers. VMWare XSAN RAID EMC IBM DELL HP StorageWorks Drobo Synology QNAP RAID 0,1,3,4,5,6,10,50 JBOD DFS VMFS NTFS HFS FAT EXT3/4

HDD SSD USB, Flash Memory. SAS SATA FC IDE SCSI SD CF iSCSI VMDK

R3 Team deliver successful recovery of data even when declared unrecoverable by other companies. Andy and the team at R3 help those told there is no hope. R3 are more rapid and have the highest success rates in the fields of UK data recovery.

Visit Website

Phone:

0333 123 3282

Email:

andy@r3datarecovery.com

Location:

Security House Windsor St , ,,
Sheffield
S4 7WB

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R3 Data Recovery Ltd 5 star review on 27th May 2024

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were really happy end amazed about your efficiency of handling my work up until very last stage. Crucial mistake of not sending my recovery data in USB stick, you made us extremely unhappy customer. Which I think it was really shamed.”

Helpful Report

“Absolutely fantastic! Not a straight forward recovery at all, two drives in an old Windows Home Server format with data and architecture split across both. Mechanical failure on one drive and a number of bad clusters on the other. Without any quibbling or negotiation R3 honoured their original quote and had the drives back to me in a quicker than expected time frame. Hopefully none of my drives will fail again but if they do I wouldn't event look at anyone else in future!”

Helpful Report

“I snapped off my USB stick from my laptop and my heart nearly stopped all my accounts and records and lots of other information was on it for my small business (self-employed driving instructor). My daughter found R3 Data Recovery on line and I filled in the online form that evening. I thought it would be the next day when I would get a reply however, within 20 minutes I had Stewart on the phone detailing what they could do and informed me of the cost and any additional cost if they proved necessary. So I knew exactly what the costs would be. It was so reassuring to have someone on the phone who knew what they could and would do. I was informed all the way through the next few days with emails and when it would be delivered back to me and it was within minutes of the start of the hour when the delivery people said it would be. I just cannot thank R3 Data Recovery enough although I am only a small business they knew exactly how important this was to me. I felt like I was their most important customer. Their service is just 1st class and highly recommend them. Malcolm Campbell Berwick upon Tweed”

Helpful Report

“Outstanding service. Andy explained what he would do, investigated the problem with my hard drive and kept me informed throughout. Best service I've received to date from any data recovery specialist. I will now not go elsewhere”

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“R3 did a fantastic job in recovering photos and music files from a La Cie external hard drive which had failed over 3 years ago. Realising some photos were not saved elsewhere, I got in touch with R3, who were recommended by the data recovery service our business uses. R3 not only recovered all files but made the process straightforward with great communication throughout. They were truly a pleasure to deal with.”

Helpful Report

“I was very impressed with the speed at which my initial inquiry was dealt with. The process was very carefully explained and I had a number of different options. My hard drive was collected within a matter of days and the communication throughout the entire process was excellent. Thank you so much!”

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“Service was reliable & they even managed to recover all my data even when the stick was beyond repair.”

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“This review applies to an 'old' Western Digital external hard drive that had the misfortune to fall off my desk and thus become quite temperamental when trying to access the data on it. A quick google search displayed several results (naturally!) but chose to go with R3 as they had a Scottish based office... although I think my drive actually ended up in Northern England!? A courier was used to come and collect my drive which I had packed extremely well to try and avoid any further damage! First reports back weren't good. Told that the drive itself was damaged but they would try to see what they could recover. Several emails and a few weeks later it transpired that the drive needed 'rebuilding' and thus the hunt was on for a donor drive of the exact same make/model. Well - it took quite some time (about 3 months in all) but it would appear that the repair worked as the much newer portable drive I sent away with the damaged one returned home yesterday courtesy of a next-day courier. Today I sat and went through the contents and yes - 12 years worth of photos and documents had been retrieved - along with quite a few MP3's (which I wasn't bothered about but got them back anyway!). While their communication might not be top class the results have leased me completely and have justified the spend - especially to get back all my wedding photos and those from a 'holiday of a lifetime' to Kenya... Thank you R3 for your hard work and perseverance with my drive...”

Helpful Report

Hi Neil Yes your old WD drive (WD2500JS-00MHB0) was struggling and despite the heads reading most of the sectors a rebuild was necessary. Fortunately we did find the correct donor and although slow to read the sectors eventually we had a complete image of the drive from which to recover the data. Despite the time taken we kept the cost down and focused on getting you a result, this is where we do shine. Total cost in this case was £334+vat including the donor, and a new drive for the recovered data. This was achieved thanks to keeping you on a budget service and using spare technician and equipment time. We are increasing our production capacity and adding more office space to accommodate new staff to improve customer services and handle more calls but our focus is always the recovery. All the best Andy The

“Thank you so much to the whole team at R3 Data Recovery for getting ALL of my files back from my corrupted HDD. Great to see all of my work of so long was saved by you guys. I'm Truly grateful to your team! :) Bally Sagoo(music artist)”

Helpful Report

“Excellent service, a full report was emailed over a few hours after R3 Data Recovery received the damaged device and I received the data the day after payment was made. Would highly recommend R3 Data Recovery. Thank you.”

Helpful Report

“I had lost hope of being able to recover the data lost on my crashed hard drive, without spending stupid money. I was so happy when R3 informed me they were able to recover the data. The whole process was simple and explained well to me and very efficient. I would use R3 again, should such a catastrophe ever happen again - which I hope it won't - and I would recommend R3 to anyone else.”

Helpful Report

“Very helpful team. Even though I asked for 7 day service they recovered all the data in less than 48 hours with no extra charge. Excellent service and literally life savers Thanks for all your help lads ????????”

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Hi Louise During any periods of spare time we try to clear through as many jobs as we can. You benefitted from the additional production we are building into the lab. Another industry leading data recovery engineer has recently joined us in Sheffield, moving home and family to be close to what is recognised as one of the very best data recovery operations in Europe. We have yet to complete his induction but already his additional production is showing we can help more people year on year have access to the highest success rates in data recovery ever achieved in the UK. We are currently building over 20 new recovery systems to improve throughput and bringing in new trainee lab assistants to enable our expert engineers to increase their productivity. Glad you appreciated the faster turnaround, a problem of increasing lab production is coping with the increased number of communications, to this end we adding new office space and developing the sales and customer services aspect of the business over the coming weeks and months. The R3 Team is made up of lads and lasses and we are pleased to be creating new roles and employment opportunities. Thank you for taking the time to review All the best Andy

“Brilliant service!! Everything recovered and in double quick time!! What more do I have want?? Thanks a bunch!!”

Helpful Report

Hi Glenn R3-81149 Was actually a Samsung branded Seagate hard drive with failed heads. Fortunately our experienced engineers are amongst the best equipped and we are able to turn most rebuilds around very quickly. It is only very badly damaged drives which take longer. Glad we could be of service and many thanks for the review. Andy

“I'd lost all 1000+ images taken on a once in a lifetime cruise and was devastated. I'd tried to recover the files but failed and then discovered R3 Data Recovery on the net and the rest id history. They couldn't have been more helpful and indeed managed to recover virtually all my files from what was probably a faulty SD card. I was delighted to have the images back. A big thank you to all involved at R3 data Recovery Ltd.”

Helpful Report

“Through stupidity I hadn't backed up my photographs on a second external hard drive for over 2 years. R3 did a highly professional job of collecting, recovering and returning the new and damaged hard drives. Their communications were excellent and exceedingly prompt. They were able to recover 100% of the files and I received the new hard drive within a week of my initial telephone call. Although I will, obviously, prevent this situation happening again, if it were to arise I would have to seriously question whether or not I could justify the expense for what were basically images of holidays, family occasions and my hobby of wildlife photography. Having said that I'm very glad I had the option.”

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“Fast response to my data loss problem. Damaged disc collected within 2 hours of speaking to Andy. Kept informed of progress without prompts. All data recovered within 48 hours. Excellent service - would recommend without hesitation.”

Helpful Report

Hi Tim Many thanks for the review and it was good to meet you when you drove all the way on a Saturday to collect your data. I am glad you could see the benefit of me getting a dedicated driver to collect and bring it in on the Friday night , by setting the work going overnight myself meant it was ready for my team to complete during the following morning. Glad it we could be of service and hope you enjoyed the tour of the lab . Andy

“Quick, effective and efficient service carried out by really helpful, polite professionals.”

Helpful Report

“Fantastic service, managed to recover all of my data from my HDD. Working in Professional Sport my hard drive is very important to me and was full of videos from the previous season and was very vital to me and our club that we retrived this data. After speaking with R3 Data i was confident enough that they woud be able to do it. Prices are very good was quoted much higher than R3 Data and a much longer turn around time so was very pleased. Thank you!”

Helpful Report

“R3data recovery helped me recover important family pics that were assumed lost or corrupted . even though it was a bit more expensive that I first thought, it was well worth the price. Thank you R3 for your help”

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“Very poor communication throughout. Service very slow also.”

Helpful Report

Hi Richard It is with regret that you feel the communication was poor, and I have to admit in your case it has been a situation which should have been avoided but we were at full stretch at the time. Crucially despite your drive requiring a rebuild and taking up a lot of time in the data extraction phase, indicating it was a drive many labs would have abandoned in favour of easier / more profitable work. It was the sourcing of the correct donor which was the root cause of the issue. Eventually we tracked one down in the US and were able to continue with the recovery attempt. Despite our lab being one of the most productive and cost effective labs, it is only achieved by managing time and costs very carefully. In this situation we actually made a loss on your case having it tie up a recovery channel for over 3 weeks at a time when we were also engaged on very demanding cases as well as dozens of standard jobs. But what sets R3 apart is our willing ness to go the extra mile to get a recovery despite the demands it places on the engineers and lab resources. Think of it like this, many labs faced with your drive would have abandoned and some more unscrupulous types would just charge for the parts and not try to get a recovery. As it was we completed your case on the budget service at the price quoted, I hope you can appreciate in the real world of profit and loss what it means to stick to an agreement wherever possible. Again apologies for the lack of communication but our focus was always on recovery and that was successful. All the best Andy

R3 Data Recovery Ltd is rated 4.7 based on 341 reviews