How would you rate
R3 Data Recovery Ltd?
"I am a teacher and save all my resources to my USB key. Stupidly I did not back the key up, and when it corrupted I lost everything. Our own IT dept at school were unable to salvage anything, so as a last resort I thought I'd have a search online and R3 appeared at the top. I rang them and my first impressions were they were very calm (whilst I was not!), they did not throw IT tech terms at me and were very reassuring. I agreed to send the USB key and within 1/2hr I had an address to send the key to. I received automated updates over the next day or too, which tbh didn't mean an awful lot-except that at least someone was doing something with it!
on day 2 I got an email with all the file names-I reckon I got back 97-98% of the files. I was thrilled. I paid online and the files were all sent to me. I would certainly recommend R3 to anyone."
"We had a 2TB HDD full of Wedding Photos that needed to be edited for clients. We accidentally dropped the Drive causing it to have jammed Read Heads thus making the data unreadable. I sent it to Andy at R3 and he was able to recover everything 100%, and have it back to us within two days. The level of service R3 provide is awesome and I will for sure be using them in the future for any data recovery should I need it."
"Thank goodness for R3 Data Recovery!
I recently had a total disaster on my hands as a memory stick I was relying on to keep a month’s worth of university work on became corrupted, and very little of it was backed up (a terrible mistake on my behalf!) I tried plugging it into multiple different PCs but the stick could not be read and none of the files could be accessed. I raised the issue with the IT support service at my university, but they said that they could not help me. I then went to PC World to enquire about data recovery, but they took one look at the memory stick and immediately said that none of the data could be saved. I then went to the Apple store to ask why my MacBook (or any other laptop) could not read the stick, and was given an appointment at the “Genius Bar”. The “genius” said that there was nothing that he could do, though his colleague recommended a data recovery software package that could be purchased from Amazon. However, I would have to run the software myself, and there would still be no guarantee that the files would be saved. In despair, my mum contacted Andy at R3 data Recovery, and he was extremely reassuring. Though I was sceptical since so many supposed “experts” told me that there was no hope and that my files were gone forever, I decided to go ahead with the data recovery. Within an hour, a courier arrived at my residence to collect the memory stick – I was very surprised at the speed of the service! 4 hours after handing over my memory stick, all of the files were safely back in my possession! I received updates from Andy via text and email throughout, and am overjoyed and beyond impressed at the result! I would definitely recommend R3 Data Recovery to anyone experiencing a loss of their important files; I can’t express my gratitude enough!"
"Andy Butler of R3 Data Recovery Ltd was most helpful and reassuring. He gave clear and succinct advice and solved a rather nasty data problem with ease. I would recommend this company for honest advice and problem solving."
"Great service, wonderful communication, R3 rescued my spontaneously combusted MacBook Pro internal SSD (which Apple said had a 5-10% chance of recovery)
Big thanks to Andy and his team!"
"I was terrified I’d lost all my writing work after a massive hard drive failure, but Andy used the program remotely to access the “deleted” files from the backup drive in surprisingly little time [even found some old files from years and years ago]. “Relief” doesn’t begin to describe how I feel. Would absolutely recommend."
""It started well, from contacting them, to sending the hard drive off and all through the recovery process, I was updated throughout and felt it was going well.
I was then re-quoted for a mechanical fault. It was pricey and I spoke my concern of the success rate as I had a lot of stuff already backed up and was only after a select few files. However I was assured it was either 'all or nothing', so took the gamble.
I then received the recovered list, and shortly after I received the invoice and then things started to go wrong.
The recovery list is hard enough to go through as it is and there were a number of files that I either couldn't find on the list or didn't have a name. I then asked for help in locating / confirming the names of the files (as these may have been what I was after) and enquired if subsequent scans could improve the reading or help locate my missing files (I was willing to pay additional fees).
What I got was complete disinterest and a feeling that after they recovered what they had, as far as they were concerned, their job was done.
I tried to explain what needed to be looked for and was willing to spend as long as it took to 'help them, help me' and was informed by the person I spoke to that he would talk to the engineers about my request, but I got the feeling I was just becoming an inconvenience to them at this point.
As a number of days had passed I thought it best to pay the invoice. With that, the drive was sent back to me with no update about my request and no response when I queried it.
Unfortunately for me the gamble didn't pay off as it turns out the files that didn't have a name weren't the ones I was after and turned out that the files I was after and the majority of my personal files in general (pictures, etc) weren't recovered.
What I did get, were only a handful of my personal files (and it was a small handful at that) and thousands upon thousands of folders in no specific order containing system or directory files that make up the various applications that were on the drive, which have 0 value to anyone. This may have made it look like a successful recovery by pushing the recovered percentage up, but in my case it really wasnt.
I completely understand the terms and conditions of file recovery in that its not a guarantee and that the risk I took was my own which I accept and this review is mainly due to the customer after care.
When being charged close to £700 to not be able to recover the files I was after and then not really caring when asking for help in finding them, even when willing to pay more, just felt like a slap in the face.
I congratulate them for being able to access the drive at all, its further than anyone else may have got, its just a shame that in my case, it was a waste of both our time... and a very large hit on my wallet."
I fully appreciate your point of view but let me say we have done the work asked of us and we were working on a situation which had been exacerbated by previous software recovery attempts which you would not have realised can exacerbate a failing drive.
Do not interpret being busy as not caring. Your case has been processed as per your instructions and our procedures.
Your original problem was actually a degrading drive, what became apparent was it was actually a weak head and damaged platter. The previous software recovery attempts you had carried out prior to sending it to us contributed to the damage to the file system.
The quality of the recovery was actually very good, the issue is the folder structure was damaged as a result of the catalogue being in the area where the heads had landed.
The effort and expense for both the company and charged to you was correct for the task. If we thought we could improve the results with more donors, or processing time we would.
What we will do is prevent the image made in the recovery process from being wiped, we recheck the scan of the image to see if there are any other lost files, in particular pictures and general files you say were not recovered.
I will follow up during the next week with the outcome of our investigation.
R3 Data Recovery
"Late this evening, I contacted R3, via their enquiry form, as I had accidentally deleted my partners documents while trying to sort out a space problem on his Microsoft Surface! Andy was absolutely brilliant - gave me online help and guidance, recovered the deleted files (not very much data, but one or two important documents which were not backed up anywhere) I would recommend R3 to anyone. Talked in a language that non technical people can understand. Very reassuring to know there are online trustworthy firms like R3. Cost was as expected, in fact less than expected. Very good result."
"understood immediately what needed to be done.
Courier service. 12 hour turnaround.
Glad we could be of service. Our emergency service and dedicated driver collection is geared for those who need a rapid data recovery response and the fastest return of their recovered data. The dedicated service is also used by those needing data security and chain of custody compliance.
Andy and the Team at R3
"R3 were very professional, helpful but also friendly, we had a problem with a macbook pro hard drive that crashed while saving a report and needed this report off it ASAP, bearing in mind this was also a sunday to add to our drama. We rang the number provided for out of office hours and spoke to the owner Andy he answered the phone asked some questions and reassured us that the information should be recoverable. He talked us through the process and put our mind at rest we would be in good hands. He even offered us to drive to the Lab the same day and he would get one of his tech guys to meet us there to start the process. We decided to go up there next morning as it was a 3hr drive, as soon as we got there he greeted us personally and told us to go and grab food or coffee and would ring us within 10 mins to say if the files could be recovered and put our minds at rest it was in good hands. As promised he rang back to say that yes it was recoverable and would take a few hours to get the info off and onto an external hard drive to take it away. I must say that through the whole process and being an owner of a company myself that relies on recommends and repeat business that Andy his company and the whole process where a pleasure to deal with and I will certainly be recommending his company to anyone in the same predicament that may need this service. They are top class once again thanks guys."
Many thanks for the review Justin, Considering you had a data recovery operation just 1 mile from you in Wales you rightly did your research and elect to drive to Sheffield. We routinely process work from every city in the UK and as you witnessed we are a real data recovery lab able to recover in this instance the failed drive within the day. I hope the wait gave you time to look around the locality and at least enjoy as much as possible the time waiting for the disaster you were having to be handled by a dedicated team which is recognised as amongst the best ever put together in Europe.
Andy and the team at R3 Data Recovery
"I have used R3 Data recovery. They are a professionally run, customer friendly company that provides a first rate, discrete, data recovery service and keeps one in the loop at all times.
I recommend them highly.
The Bluespot Knee Clinic"
Hi Both Seagate 3TB drives in RAID 1 had degraded. We Identified the fastest one to recover and after imaging / bad sector rescue transferred the recovered data to a new 3TB Western Digital.
We appreciate you taking the time to leave a review.
Andy and the team at R3 Data Recovery
R3 Data Recovery 以三天時間，作出100%修復
Many thanks for the review Rico
The pictures of the supercars on Facebook are indeed impressive "hard drives"
Possibly the most super cars ever recovered !
All the best from Andy and the team at R3.
"In an attempt to to try and recover a sound file from an interview which inexplicably wouldn't play, we turned to Google and found R3. Despite being outside of normal office hours Andy took our call and willingly embarked on trying to help us. His knowledge of forensic data recovery was impressive, and his methodical, diligent approach was much appreciated. After exhausting all avenues it was finally determined that our sound file was actually 94MB of emptiness, caused by a faulty recording device - there was no actual data to recover. Suffice to say that the recording device has been replaced to save us from future incidents. Andy didn't charge us for the time he spent in helping us which is most generous. Will definitely use R3 data Recovery again should we need any help recovering data."
"Andy helped me a lot in the early hours of the morning and did not charge me a Pennny. He was able to restore some of my files but not all as I had caused more damage to the files myself initially by trying to restore myself. He spent hours on my laptop and gave me so much of his time. I would definitely to recmended Andy without any problems."
"I had an urgent issue transferring files from DVD to USB stick to a recipient via DropBox. Andy completely removed the stress from the situation, dealt with it calmly and with a high degree of care for the security of my computer and data. Problem solved, safe hands, the Woodcutter in the forest among the wolves. A pleasure to deal with, highly recommended."
"In reply to Andy accusation I threatened to blackmail them which I find for one immature but also completely laughable, I've noticed he has done a similar thing in exactly the same way in another reply to a negative review. It would have been more pleasant if you had held up your hands and said we tried but we couldn't do it here is a refund sorry for wasting your time
Also It's my legal right to make a review about my treatment with this company all I wanted was my data back sorry if you don't like it
I stipulated I would make a negative review if I wasn't refunded in full, I'm unhappy that I've not been refunded this is why I am forced to write a review of my negative experience with your company this is not blackmail Andy it's what unhappy customers do, if I had got my money back I wouldn't be so annoyed
You took a month rather than a week and this could have gone on longer quite what you were doing is beyond me, I lost faith as of the time it took you but also you didn't seem to know about Adobe film projects or what type of file they were.
I gave you all the file types I needed, you said to me in a conversation on the phone I could have a full refund last week, did you or not? I asked for this refund back when I spoke to a lady who worked for you who said we don't have software to get Mac footage back which is ridiculous, and quite rightly had enough at this point I asked for my refund which I didn't get.
What I did get was another hard drive without the file types I wanted, so my request for a refund was totally ignored even though I also stipulated I wanted a refund in an email
Also your talk of threatening staff is also laughable I work as a teacher, I threatened to write a review about my experiences if I wasn't refunded. That's what people do if they are unhappy Andy they ask for a refund. I have now written a review about my experience which you really don't like. That's the situation. This isn't blackmail it's what happens in the modern era of the Internet that a customer has the right to talk frankly about his experience, my experience with you has been very negative from the start
If you had got my footage back within the week you said it would is be happy after a month if you had given me a refund that you said you would last week I'd be fed up but in some way reimbursed so at least I can spend a weeks wages elsewhere trying to get my data back
People can make up there own minds reading reviews about your company I feel my experiences have been truly terrible and have been honest about it"
Since you wish to make this into a topic here we go
At no time did you tell me you were a teacher, you did say you had no money but were a struggling director who had reformatted a LaCie external drive in error.
I was under the impression from you that you are a self employed film / video production contractor. I did take on-board the stress you were under and can only assume the accident you had and delays getting the drive to us added to it. Further calls and our determination to do our best to help you were clearly of no interest to you. Had you mentioned you were a teacher and said which school you the data belonged to I would have offered a student and teachers discount of £30+vat but you did not and I was not to know.
The service you were quoted for was the standard 5- 7 working day service which can go over depending on workload and in this case because of your not actually knowing what file types you were dealing with there were numerous delays and stop starts..
I quoted this
The total cost will be £179+vat including a new 1TB drive for the recovered data.
In actual fact you were charged a little more for a 2TB drive with the recovered data. Making an actual total charge of £232.50 for everything.
This was not a no recovery no fee engagement, it was to recover everything we could from the drive and included collection and return and the new 2TB drive.
Your initial enquiry was on the 24Th October, the collection and delivery to the lab was delayed and it arrived with us on the Fri 4th November - there was a further delay awaiting your response to our customer services regarding all the important file types we were to scan for which we received on the 11th of November. The Image showed no errors with the drive and a RAW scan commenced all video types available were recovered at that point.
Where the confusion came in was we could not find any useable (header intact) .mlv files or .proj files, but you insisted they were there . So we did subsequent scans just in case we had missed anything , effectively 2 more scans were made testing specific scripts for the missing file types during which time you were calling our customer services team who tried to explain the situation to the best of their understanding and you took issue at specific phrases and "lost faith".
All work has been don in "good faith" we assume that what you described happened is what happened, we take at face value that there were no other interference or attempts made by you or others to attempt recoveries and we endured numerous calls often late at night.
Regardless we completed the engagement as quoted.
I am sorry that a weeks pay has been wasted for you, I know the cost of living in London is considerably more than in Sheffield and is why the lab is so cost effective and staff have moved to Sheffield to work at Security House.
For you to assume that your threat and delivery of numerous negative reviews of my company and threats of court action would give you a refund was not the way to go.
If I can be of any further service I am available on email or phone or by letter.
R3 Data Recovery.
"R3 recovered all the information that had to be temporarily placed onto a thumb drive that snapped. This included 5 years of personal financial; confidential Advocacy files; Company Accounting for a family member and the most precious file of my photographs of the last few years before all my children left home. They were memories I could never have gotten back.
If you have a problem ask them, they will tell you straight they did me, no promises they cannot keep just honest assessments and goals delivered. An eternal thank you."
Glad we could help be of service. Thank you for taking the time to leave a review.
Andy and the Team at R3 Data Recovery
"Well, my account manager was not professional, the costs quoted wasn't compared to the work involved. My drive was returned damaged because I declined!
This is a fake review left by a member of staff at Fields Data Recovery - also known as Fields Associates, Rapid Data and the Fields Group. Fields Group members also include Data Recovery Specialists, Quickie Divorce and Endeavour Law.
The IP address and Email are linked to UK Digital Solutions also Fields Group member.
If you have been scammed by the Fields Group or are looking for real reviews of the fields group, beware, they are posting fake positive reviews all over the net.
As Director a competing company I have been personally victim of the Fields Group and their fake data recovery reports. Those involved in defrauding consumers at Fields believe their own mantra "sector domination through unrelenting growth" . They have used Welsh Assembly grants to enable the defrauding of consumers and this lead to one of their operations Action Direct Ltd being sanctioned by the MOJ.
I personally was assaulted by the process server sent to serve a High Court Injunction on me because I was targeted as being one of the few Directors of a data recovery operation willing to assist the victims of Fields. They were made to pay over £75,000 to one of their victims who had realised he had been defrauded. Fields wrongly believed I was posting negative information about them, it was found that it was Fields own staff posting in my name and the names of my companies.
I have written some articles since about Fields, and despite their damaging me physically, and damaging my companies and my staff, I have rebuilt my operations and am building the very best data recovery lab in the UK with 25 staff and an enviable success rate..
We are busy developing the company to into a real data recovery hospital. Anyone who has been sold a report by fields describing their data unrecoverable should seek a professional second opinion. I have documented proof that Fields have charged substantial sums for recovery attempts without actually doing anything. Declaring drives unrecoverable by anyone, and most are recoverable, worse deliberately damaging one victims drive to prevent recovery. This has been going on for years.
If you have been scammed by the Fields Group beware, they are a pseudo law firm and believe they are above the law, and indeed they make so much money from document spooling services that they believe they can buy the law.
"Absolutely fantastic company!
Had around 16GB of data which was not backed up on a flash drive.
Sent to them on the Thursday, arrived Friday and they emailed me with all the files they could recover Friday afternoon. Got everything back and that was the 7 to 10 day service!
Would highly recommend this company - they are fantastic!"
Dear Luke - Many thanks for the review of our emergency memory stick data recovery service. Your Sandisk Cruzer had had a hard life but you made the right call. The R3 Team has several expert engineers and dedicated support technicians which enable the Security House lab to function as part of a full Data Recovery Hospital. This enable every level of data loss, hardware failure and disaster recovery situation to be managed cost effectively, efficiently and within timeframes. Andy and the team at R3 Data Recovery
"While I eventually didn't need the service, he was very supportive in the processes was extremely reassuring and made me feel safe about my data m."
Thank you for taking the time to leave a review Oliver
In reality the damage to your drives connector was not sufficient to require data recovery, In this case just some advice on removing the damage casing and using a docking bay to replace SATA to USB connector.
All the best
Andy at R3 Data Recovery