R3 Data Recovery Ltd Reviews

Name: R3 Data Recovery Ltd
Address: Security House Windsor St , ,,, Sheffield
Rating: 4.68

4.7 Rating 340 Reviews

92 %

of reviewers recommend R3 Data Recovery Ltd

Company Reviews

Metrics

Info

4.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About R3 Data Recovery Ltd:

Data Recovery Company with full data recovery lab and expert engineers. VMWare XSAN RAID EMC IBM DELL HP StorageWorks Drobo Synology QNAP RAID 0,1,3,4,5,6,10,50 JBOD DFS VMFS NTFS HFS FAT EXT3/4

HDD SSD USB, Flash Memory. SAS SATA FC IDE SCSI SD CF iSCSI VMDK

R3 Team deliver successful recovery of data even when declared unrecoverable by other companies. Andy and the team at R3 help those told there is no hope. R3 are more rapid and have the highest success rates in the fields of UK data recovery.

Visit Website

Phone:

0333 123 3282

Email:

andy@r3datarecovery.com

Location:

Security House Windsor St , ,,
Sheffield
S4 7WB

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R3 Data Recovery Ltd 5 star review on 27th May 2024

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic Service. Great Customer Service. Will use again should the need ever arise. Chris Bell - PC Technician”

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“Excellent service , very helpful they went out of their way to assist us and quickly recovered our lost data. Would definitely use them again.”

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“No happy ending for me. Very disappointed that not one photo could be recovered (not their fault) Didnt hear anything i had to call them to get an update twice. Extortionate cost to get memory stick back, their courier service is twice the price of royal mails special delivery. Not a happy customer and have definitely learnt a hard lesson - do not store photos on a memory stick just print them!”

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Dear Emily I am sorry you were not happy with the service. Unfortunately your particular NAND chip layout is yet to be solved. At some point in the future we will find the solution. We have 4 of the main NAND reading technologies and asked our colleagues around the UK if they have a solution yet. unfortunately we exhausted all avenues on your behalf on the no recovery no fee service. The £15+vat charge for return is our minimum invoice, we do offer to recycle unrecoverable sticks free of charge, but in this case it is worth keeping the stick for when a future solution comes available. We know of competitors who charge more than this, equally we know some who do use postal services but our policy is to use a tracked courier service. We do not send staff to the post office with parcels or packages except in rare circumstances and would still charge the £15+vat minimum invoice anyway. As one of the very busiest and most technically proficient labs we are fortunate to be increasing our workload month on month, we do recognise that there can be some communications issues as a result of such a scale of growth for a small company. We have in the last month taken new offices and moved out staff not needed in the lab to enable us to add more engineering capacity . Although you may have felt dissatisfied with the service we remain committed to offering the highest possible success rates to those who recognise the extra mile the lab and R3 engineers go to.

“Sent my hard drive with suspected Heads fault quoted £399+VAT (8-12 working days). after a month waiting they have sent me an email that parts arrived and start working on it. After another week called me up saying that they have tried to rebuild the hard drive and it needs another 2 rebuilds (cost= extra £720 inc. VAT up front). After another 2 weeks time got informed the hard drive is not recoverable..... Looked professional at the beginning but seems to be another Scam company...”

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Dear Krzysztof I can assure you that we are not a scam company and indeed we help those who have been scammed. I am sorry the expenses we charged did not achieve the results you need and we like to give, but we did warn you that this was a much more difficult case. The issue here is the Seagate ST2000DM001 version that failed is a 6 head version and we needed the right match, we used a donor from stock and it too was damaged by the scoring already on the platters, resulting in our declaring it unrecovered. At this point you asked us to continue trying. Many of these drives are 5 head. Unfortunately getting another donor drive was a problem and extended the processing time ordering in. But the reality here was the severity of the damage to one of the platter surfaces. It is possible a recovery can be possible but in order to get to a finish we could go through several donors, several strip downs and several rebuilds, You were originally quoted for the no recovery no fee single rebuild. This was not successful and would normally be returned unrecovered. You requested we try again and we offered an escalation route at £300+vat per rebuild, unfortunately after another 2 rebuilds which you were charged for we had not made much improvement on the image and no useable data was available. More rebuilds may or may not get to good data. One of the issues we ran into was finding the correct donor, we do not take unnecessary risks in the recovery process and the engineer allocated to your drive is one of the newest members of the team but he has over 10 Years heading up another European data recovery lab and has joined R3 to help because of our industry leading facilities and success rates. Obviously any negative review of R3 Data Recovery is disappointing, and any failure to get a recovery is not what the team are happy with either, but be clear that R3 Data Recovery is one of the very best labs ever put together in the UK and we routinely recover drives declared unrecoverable. It is just unfortunate that your Seagate 2TB drive is one of those that the failure is too much even for us to achieve without extensive rebuilds, rework and imaging time. We are not here to work for free and the no recovery no fee service works for the majority of the recoveries we do each month since they are time and motion dependant. Yours unfortunately was much more severe and that's not our fault. I hope this helps you understand where our focus is. Regards Andy Butler Operations Manager R3 Data Recovery

“Excellent retrieval of lost data from a hard drive. I had tried a number of online tools without any success yet R3 recovered all of my lost data.”

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“The information from my damaged memory stick was returned to me in its entirety. I am very grateful!”

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“R3 did an excellent job and recovered all the data off my 2TB drive. They kept me well informed along the way and completed the task within the quoted time for the quoted price. Great job guys. Thanks. David”

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“Absolutely mother Fcking brilliant etc etc etc”

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“Communicaion was a little disjointed. My initial data recovery result appeared that R3 weren't successfull as the share on my drive was still empty even though I did provide clear instruction of the area on the drive where the data was lost. The first hard drive posted to me was configured for Apple products although the two laptops I have run Windows 7 & XP. This resulted in it being sent back and a further delay in my data being returned. There are also masses of duplications on the new drive BUT I'm pleased it's back nonetheless.”

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“Good to deal with a company that clearly explained every step and possible costs. Service was prompt and I was kept advised. While they were able to recover my data I am sure I would have formed the same opinion had they have been unadle to.”

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“Excellent Result!! I had 1 x CD/DVD containing lots of 'corrupt' scanned photographs from the late 80s and early 90s where the originals had been developed from film and since destroyed. R3 were my only hope to recover the long lost memories of my youth! They SUCCEEDED!! and the associated cost was more than worth while. Well done R3. My advice is, if you have what appears to be unrecoverable data, give R3 a call before you destroy the data and if they are unsuccessful, it's FREE! No Data, No Fee!!!”

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“Unfortunately very little data was recovered, for a lot of expense, most files were still lost and inaccessible. Therefore very disappointed with the service. However the turn around was quick after payment had been made.”

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Hi Julia. Although £79+vat may appear expensive, we did our work diligently and for the price quoted. There are reviews of a competitor on trustpilot charged over £1200, we had quoted £99+vat upfront and £199+vat if useful data was recovered but the client believed the £97+vat price for the same type of work and results. We are a real data recovery operation, It is not a cheap enterprise. Unfortunately the amount of data written over your existing data was sufficient to obfuscate most files. But at least you know that the best effort was taken to try to help. I am sorry that you felt disappointed in the result. We did warn you.

“I had my life in your hands and for a pathetic 340 pounds you saved all the important stuff. Much appreciated!”

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“Really felt in safe hands. This is the 2nd time I've used R3 and would definitely use again if needs be. Fair priced and great service.”

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“Excellent service, professional, pragmatic and straightforward from the get-go. Data 100% recovered.”

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“Very impressed with R3 Data Recovery! They were able to recover all the data from my broken usb drive very quickly and efficiently for an affordable price. Great customer service too!”

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“Got up quickly from the desk to grab the phone (as you do!) and the chair hit the floor standing computer which had the USB dongle in the USB port backing up all the data on it onto the NAS. Contacted R3 and they were prompt in raising a case and sending me details of next steps. Once the broken USB dongle got to them I was kept updated with emails of each stage. The response was quick. I was able to view all the retrieved information online. Once confirmed, I payed for the information to be sent on a new USB stick. Overall a very professional and competent service. Highly recommended.”

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“I would not hesitate in recommending R3 Data Recovery. As a photographer, losing image files if a hard drive crashes can be devastating. Not knowing where to go to for professional and trustworthy help in a largely unregulated business of data recovery doesn't make the crisis any easier. I feel fortunate that I came across a company as straightforward, professional and transparent a company as R3 Data Recovery. 5/5!”

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“The service was good but there were too many people dealing with it and it got very delayed as a result. They did sort it in the end, but I think it was overpriced for the budget service and the amount of time it took to get it back.”

R3 Data Recovery Ltd 3 star review on 15th October 2015

Helpful Report

(Highlands Data Recovery) -

Thank you for your review of R3 Data Recover This case was two drives, both needing recovery on a budget service during a busy period. The first drive to come in to be recovered took 3 days and returned on an NTFS formatted portable drive, but the second did not arrive with us for another 5 days and again was processed quickly. The delay issue was the format of the drive for the recovered data which needed to be ext4 (Linux). Despite the communication issues and courier delay, all tasks were completed within the budget cost and service level. "My MAC broke and I need the information off the harddrives. It is fine to put it on discs or just sort the drives. I am in the Highlands" Many thanks for your review, we always try to deliver the best value at the highest quality of data in every case. Andy and the team at R3 Data Recovery

“I lost my data after inadvertently deleting my hard drive instead of my wife's micro SD card in her phone. This was late at night after putting in some serious hours so I can only assume I was over tired and not really thinking. I right clicked the drive I thought was my wife's card, it asked if I wanted to format it, I said ok and renamed it. A few seconds passed and I took out the SD card put it in the phone and the photos were still there. It took me a few moments to realise what I had done. When I went to the drive that held ten years work there was nothing there and it was renamed. I went drip white I could hardly breathe.. My wife came in asking what was wrong I explained that I had deleted the hard drive and lost everything not just photos, contracts, books I wrote, manuals for my company, all the historty of everythng I had ever done... I quickly Googled data recovery whilst my wife found my friend Jack Daniels, there were a few that came up some saying they were 24 hours, when I rang no answer. I came across R3 Data Recovery and they said they were 24 hours, I rang and a real person answered my call. The chap I spoke to calmed me down, asked what I had done and what I had done after. I had the insight to not try and do anything myself as well as do nothing else to the drive. He told me they have great success and a good track record. I explained to him that right now I had lost anything so any data recovery would be better than none. I have now had the drive back for a week or so and I have not found any of the work that is missing. I have lost my honeymoon pictures, however I may have these on disc somewhere. I estimate the data recovery is about 85%-90% successful. I know there are things missing but it has allowed me to carry on seamlessly without any major issues. I have as of yet to have really missed something. There was a bit of a glitch with the lead that when I connected the drive to the computer it told me the drive had malfunctioned. They organised a pick up the next day and within three days I had a new lead and the data was there. I think all in all even with the lead issue the returned my data within the ten days they said. I cannot recommend them highly enough. Do not go for anyone else nor attempt anything yourself just call these guys and leave it with them, They kept me very informed and have done a cracking job I am amazed... they exceeded my expectations, thankfully. Thank you R3 Data Recovery”

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R3 Data Recovery Ltd is rated 4.7 based on 340 reviews