R3 Data Recovery are lifesavers without a doubt. In August I thought I had lost everything when my external hard drive suddenly packed up. Stupidly I had only ever saved things to that drive - talk about putting all your eggs in one basket. I thought I had lost thousands of photographs and documents built up over many many years. However, a quick google search put me in touch with R3 Data and there was a glimmer of hope. R3 provided an excellent service and kept me informed throughout the process - very re-assuring and efficient. They were worrying days but it all turned out well and 2 working days later I was sent a file listing all the documents that could be retrieved. It wasn't 100% retrieval but in the high 90s % and that was 90+% higher than I thought I would end up with. Within a week I was up and running again with minimal disruption. Lesson learnt - Backup the Backup. A lesson well learnt ! I would recommend R3 to anyone.