R3 Data Recovery Ltd Reviews

Name: R3 Data Recovery Ltd
Address: Security House Windsor St , ,,, Security House Windsor St , ,,, Sheffield
Rating: 4.71

4.7 Rating 338 Reviews

93 %

of reviewers recommend R3 Data Recovery Ltd

Company Reviews

Metrics

Info

4.7

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About R3 Data Recovery Ltd:

Data Recovery Company with full data recovery lab and expert engineers. VMWare XSAN RAID EMC IBM DELL HP StorageWorks Drobo Synology QNAP RAID 0,1,3,4,5,6,10,50 JBOD DFS VMFS NTFS HFS FAT EXT3/4

HDD SSD USB, Flash Memory. SAS SATA FC IDE SCSI SD CF iSCSI VMDK

R3 Team deliver successful recovery of data even when declared unrecoverable by other companies. Andy and the team at R3 help those told there is no hope. R3 are more rapid and have the highest success rates in the fields of UK data recovery.

Visit Website

Phone:

0333 123 3282

Email:

andy@r3datarecovery.com

Location:

Security House Windsor St , ,,,
Security House Windsor St , ,,
Sheffield
S4 7WB

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R3 Data Recovery Ltd 5 star review on 27th May 2024

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an urgent issue transferring files from DVD to USB stick to a recipient via DropBox. Andy completely removed the stress from the situation, dealt with it calmly and with a high degree of care for the security of my computer and data. Problem solved, safe hands, the Woodcutter in the forest among the wolves. A pleasure to deal with, highly recommended.”

Helpful Report

“In reply to Andy accusation I threatened to blackmail them which I find for one immature but also completely laughable, I've noticed he has done a similar thing in exactly the same way in another reply to a negative review. It would have been more pleasant if you had held up your hands and said we tried but we couldn't do it here is a refund sorry for wasting your time Also It's my legal right to make a review about my treatment with this company all I wanted was my data back sorry if you don't like it I stipulated I would make a negative review if I wasn't refunded in full, I'm unhappy that I've not been refunded this is why I am forced to write a review of my negative experience with your company this is not blackmail Andy it's what unhappy customers do, if I had got my money back I wouldn't be so annoyed You took a month rather than a week and this could have gone on longer quite what you were doing is beyond me, I lost faith as of the time it took you but also you didn't seem to know about Adobe film projects or what type of file they were. I gave you all the file types I needed, you said to me in a conversation on the phone I could have a full refund last week, did you or not? I asked for this refund back when I spoke to a lady who worked for you who said we don't have software to get Mac footage back which is ridiculous, and quite rightly had enough at this point I asked for my refund which I didn't get. What I did get was another hard drive without the file types I wanted, so my request for a refund was totally ignored even though I also stipulated I wanted a refund in an email Also your talk of threatening staff is also laughable I work as a teacher, I threatened to write a review about my experiences if I wasn't refunded. That's what people do if they are unhappy Andy they ask for a refund. I have now written a review about my experience which you really don't like. That's the situation. This isn't blackmail it's what happens in the modern era of the Internet that a customer has the right to talk frankly about his experience, my experience with you has been very negative from the start If you had got my footage back within the week you said it would is be happy after a month if you had given me a refund that you said you would last week I'd be fed up but in some way reimbursed so at least I can spend a weeks wages elsewhere trying to get my data back People can make up there own minds reading reviews about your company I feel my experiences have been truly terrible and have been honest about it”

Helpful Report

(London) -

Dear Matthew Since you wish to make this into a topic here we go At no time did you tell me you were a teacher, you did say you had no money but were a struggling director who had reformatted a LaCie external drive in error. I was under the impression from you that you are a self employed film / video production contractor. I did take on-board the stress you were under and can only assume the accident you had and delays getting the drive to us added to it. Further calls and our determination to do our best to help you were clearly of no interest to you. Had you mentioned you were a teacher and said which school you the data belonged to I would have offered a student and teachers discount of £30+vat but you did not and I was not to know. The service you were quoted for was the standard 5- 7 working day service which can go over depending on workload and in this case because of your not actually knowing what file types you were dealing with there were numerous delays and stop starts.. I quoted this The total cost will be £179+vat including a new 1TB drive for the recovered data. In actual fact you were charged a little more for a 2TB drive with the recovered data. Making an actual total charge of £232.50 for everything. This was not a no recovery no fee engagement, it was to recover everything we could from the drive and included collection and return and the new 2TB drive. Your initial enquiry was on the 24Th October, the collection and delivery to the lab was delayed and it arrived with us on the Fri 4th November - there was a further delay awaiting your response to our customer services regarding all the important file types we were to scan for which we received on the 11th of November. The Image showed no errors with the drive and a RAW scan commenced all video types available were recovered at that point. Where the confusion came in was we could not find any useable (header intact) .mlv files or .proj files, but you insisted they were there . So we did subsequent scans just in case we had missed anything , effectively 2 more scans were made testing specific scripts for the missing file types during which time you were calling our customer services team who tried to explain the situation to the best of their understanding and you took issue at specific phrases and "lost faith". All work has been don in "good faith" we assume that what you described happened is what happened, we take at face value that there were no other interference or attempts made by you or others to attempt recoveries and we endured numerous calls often late at night. Regardless we completed the engagement as quoted. I am sorry that a weeks pay has been wasted for you, I know the cost of living in London is considerably more than in Sheffield and is why the lab is so cost effective and staff have moved to Sheffield to work at Security House. For you to assume that your threat and delivery of numerous negative reviews of my company and threats of court action would give you a refund was not the way to go. If I can be of any further service I am available on email or phone or by letter. Regards Andy Butler R3 Data Recovery.

“R3 recovered all the information that had to be temporarily placed onto a thumb drive that snapped. This included 5 years of personal financial; confidential Advocacy files; Company Accounting for a family member and the most precious file of my photographs of the last few years before all my children left home. They were memories I could never have gotten back. If you have a problem ask them, they will tell you straight they did me, no promises they cannot keep just honest assessments and goals delivered. An eternal thank you.”

R3 Data Recovery Ltd 5 star review on 3rd November 2016

Helpful Report

(Plymouth) -

Hi Shirley Glad we could help be of service. Thank you for taking the time to leave a review. Andy and the Team at R3 Data Recovery

“Absolutely fantastic company! Had around 16GB of data which was not backed up on a flash drive. Sent to them on the Thursday, arrived Friday and they emailed me with all the files they could recover Friday afternoon. Got everything back and that was the 7 to 10 day service! Would highly recommend this company - they are fantastic!”

R3 Data Recovery Ltd 5 star review on 19th May 2016

Helpful Report

(Whitehaven) -

Dear Luke - Many thanks for the review of our emergency memory stick data recovery service. Your Sandisk Cruzer had had a hard life but you made the right call. The R3 Team has several expert engineers and dedicated support technicians which enable the Security House lab to function as part of a full Data Recovery Hospital. This enable every level of data loss, hardware failure and disaster recovery situation to be managed cost effectively, efficiently and within timeframes. Andy and the team at R3 Data Recovery

“While I eventually didn't need the service, he was very supportive in the processes was extremely reassuring and made me feel safe about my data m.”

R3 Data Recovery Ltd 5 star review on 28th April 2016

Helpful Report

(Leeds) -

Thank you for taking the time to leave a review Oliver In reality the damage to your drives connector was not sufficient to require data recovery, In this case just some advice on removing the damage casing and using a docking bay to replace SATA to USB connector. All the best Andy at R3 Data Recovery

“New PC developed a hard disk failure after only one month, and Windows would not recover any data. The data loaded onto this machine was critical to a research requirement and was no longer available from its original sources. R3 recovered the critical data for use by the user concerned, though it did take two runs of the supplied recovery information to ensure that all data was available. The data was then returned on a new portabe hard drive. Arrangements for hardware transfer and return were excellent. After the recovery an attempt at a new Windows instal was refused by the instal software due to the likely failure of the disk.”

Helpful Report

(Glasgow) -

Hi Nigel Although we were able to gain access to the drive and recover the lost data. The new drive had sustained a head crash and corrupted the file system. The bad sectors caused by the crash can be temporarily formatted and may allow the continued use of the disk but as was the case here, as soon as you try to access or change lots of files you will likely push the drive into another failure mode which could possibly be worse. As such never use a repaired drive for important data or systems without a backup. R3 do provide a secure wipe and recycle service for end of use and failing drives. Many thanks for the review Andy and the teams at R3 Data Recovery

“Excellent service from collection, recovery to delivery of recovered files.”

R3 Data Recovery Ltd 5 star review on 4th April 2016

Helpful Report

(Swindon) -

Many thanks for the review Richard Your companies HP BD07285A25 72.8GB SCSI drive had given many years of service before failing. Fortunately hard drives have a good chance of successful recovery providing they are not interfered with . R3 have built the capacity to handle almost all situations, and continue to develop as the UKs most proficient high success rate data recovery lab. Andy and the Team at R3

“Great work at a great price”

Helpful Report

(Manchester) -

“Fast and efficient service, very well organised.”

R3 Data Recovery Ltd 5 star review on 31st March 2016

Helpful Report

(Plymouth) -

“The recovery was successful, however, the price seems to me that you realise you have most customers over a barrel, and take advantage of that. Thanks for the data, but not cool (and the sitting in a cupboard or whatever the description was doesn't wash). Get a grip of your pricing. X”

R3 Data Recovery Ltd 2 star review on 28th March 2016

Helpful Report

(Bradford) -

Dear Andy - I assure you that we do not work like that. The labs, its engineers and its support staff are focused on giving accurate pricing at the time of quoting. The £599+vat charged was for an emergency recovery of a failed Apple Mac Hitachi 2.5" which we received on a Tuesday and returned the recovered data the following Saturday. The price you paid was the price quoted at the outset. Andy

“Yet again, our customer's data was recovered in an emergency. Complete recovery professionally managed as always. Simple, efficient and reliable service well recommendable.”

R3 Data Recovery Ltd 5 star review on 28th March 2016

Helpful Report

(Halifax) -

Hi Andrew Thank you for the review and glad we can be of service to your clients. Andy

“A fast, efficient service. The courier service was excellent. Communication was maintained at all times. The team was careful not to promise anything they could not guarantee but within a couple of days of sending my failed memory stick, I had access to all my data (6 months' work) and I could not be happier with the service provided.”

R3 Data Recovery Ltd 5 star review on 27th March 2016

Helpful Report

(Chatham) -

Hi John Glad we could be of service. Many thanks for the review. We are working hard to continue developing the labs capabilities, capacity and service provision to meet the needs of our clients and exceed the success rates of any other DR lab in the UK even if our lab is not in a prestigious location it is secure and fit for purpose. Andy and the Geeks Cupboard at Security House

“Very quick and clear response, next day courier service and fortunately everything recovered! Great service.”

Helpful Report

(Merthyr Tydfil) -

Hi Richard Glad we could be of service and that you appreciated the skills of our engineers and customer services handling of your case. Andy and the team at R3 Data Recovery The Data Recovery Hospital

“Excellent service from people who know what they are talking about! All my files retrieved including special ones so am busy uploading copies elsewhere as a second backup. Would recommend R3 Data Recovery to anyone.”

Helpful Report

(SOUTH CROYDON) -

Hi David Your Seagate 500GB had a firmware issue and bad sectors, but despite its age the data was fully recovered including proprietary files types produced by you recording package. Glad we could be of service and many thanks for the positive review. Andy and the Geeks in a cupboard at R3 Data Recovery

“They kept me informed all the way through the process, I didn't have to chase them they contacted me with the updates. They finished the job early, they gave me the costs up front and there was no hard sale after proceeding with the job and their was no hidden extras. R3 was top notch!! I was thoroughly impressed with every dept. They even pick up your HD from your home/work and drop it back to you. Their service was faultless - I would give them 7 stars out of 5 if i could. They made a stressful time run smoothly and that is exactly what I needed. very happy customer i is. DT”

R3 Data Recovery Ltd 5 star review on 26th March 2016

Helpful Report

(London) -

Many thanks for the review of R3 Data Recovery The data recovery hospital is essentially a team of geeks in the lab who are industry leaders when it comes to data recovery. The sales and customers services functions have been developed to compliment the "Geeks in a cupboard" and ensure we can get on with as many successful recoveries a month as possible. We continue committed to helping as many as possible affected by data loss every month as possible. By building up the labs capacity and flexibility we have continued to keep the real cost of data recovery affordable despite the increasing capacities and complexities of the failures we are presented with 24/7/365 Andy and the team at R3 Data Recovery Hospital

“Great Service Whilst they work is pricey - they brought back my hard drive back to live to retrieve vital data then cloned my old hard drive on to a new one and got the lap top to work as before Amazing work - worth every penny.”

Helpful Report

(Elstree) -

Hi Ronnie Many thanks for the review. Whilst the emergency rebuild and recovery service can appear expensive it is in fact at least 50% of the cost of competitor and every bit as successful. In this case we were able to draw the donor direct from our own stock saving days if not weeks locating a correct donor. Glad we could be of service. Andy and the Geeks in a cupboard at R3.

“Fantastic and very professional service. Even when things were delayed at my end, they were very understanding and absolutely professional. Solid turnaround time, friendly phone manner, just generally excellent. Thanks a lot guys!”

Helpful Report

(BIRMINGHAM) -

“Your rapid respons was mostr impressive as usual”

Helpful Report

(Pembroke Dock) -

Hi Andrew Glad we can be of continued assistance to your clients. The Hitachi HDS721050CLA662 500gb was problematic but 98% good files from the total of 60.5GB recovered. Sadly the end user seemed to think that the price should have been cheaper because we processed it promptly, for them they believed it must have been easy, well I suppose when you have invested £500,000 developing one of the best data recovery labs in the UK it should be able to process most cases quickly and efficiently. There are some which take much longer and require multiple rebuilds therefor costing much more but they are the exception and generally arise after interference. Your decision not to take any risks with your clients was the correct one. Although unhappy at paying £329+vat for a successful recovery at least they got a good recovery without risk to their data. Andy

“Following the damage to my usb memory stick I called Andy on the out of hours number. He explained the process and the level of service that they could offer. Andy was very reassuring and said that around 90% of usb sticks are in fact recoverable. As this was my final University module and the lecturers had asked me for distinction examples I thought it was definitely worth recovering at the cost. Andy guided me through the process to send it to R3 and I sent it via recorded delivery the very next day. By 1st thing Monday morning I had been provided with a full list of giles to be recovered 100% of the drive. By Monday evening I'd managed yo fully recover all of my data. Now that's an impressive service. R3 offer a great solution.”

Helpful Report

(Northampton) -

“I was originally attracted to R3 because of their no data no fee offer. I had read reviews on other data recovery websites where people had paid £600 up front only to be told their data was unrecoverable. I got frequent updates on where my hard drive was and what progress was being made. I was only asked to pay after having confirmed that I was happy with the files that had been recovered. And I paid less than most other companies were asking and I was told up front what that would be. I have no hesitation in recommending R3 to anyone in need of a fast efficient and customer friendly data recovery service.”

Helpful Report

(Feltham) -

R3 Data Recovery Ltd is rated 4.7 based on 338 reviews