Following the damage to my usb memory stick I called Andy on the out of hours number. He explained the process and the level of service that they could offer. Andy was very reassuring and said that around 90% of usb sticks are in fact recoverable. As this was my final University module and the lecturers had asked me for distinction examples I thought it was definitely worth recovering at the cost. Andy guided me through the process to send it to R3 and I sent it via recorded delivery the very next day. By 1st thing Monday morning I had been provided with a full list of giles to be recovered 100% of the drive. By Monday evening I'd managed yo fully recover all of my data. Now that's an impressive service. R3 offer a great solution.