R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.73

4.7 Rating 581 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

Metrics

Info

4.7

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

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R3 Data Recovery 5 star review on 8th February 2023

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7-10 working days turned into 6 weeks with me needing to call weekly for updates. I was never contacted when there was an issue, and never got an response to one of my emails. I could go into further details but it says 'a quick review'. Improve your communications please.”

Helpful Report

(Gloucester) -

Dear Kimberley, It saddens me that you could not see the positive aspect of our efforts to help you and you think we need improvement. R3 is continually developing in an environment much like a war zone for hundreds of stressed, emotional and concerned data recovery clients. A full recovery of your data at the cost quoted was delivered despite it being a much more problematic case than described. We take reviews seriously and it is appreciated but as a student you should be more understanding of how much resource and energy has been given to help you when no one else would. In response we did help you and at a significant loss to the company we persevered when most companies would wash their hand of such a problematic case and consumer. I am sorry you felt you needed to ring for weekly updates, it did not speed up the process it actually hindered it. The lab, it's engineers and their assistant take great pride in achieving the highest possible success rates. R3 systems are developed to achieve what some others say is impossible for the cost. We could have put you on an emergency / escalation at significantly more cost but in reality it would only have reduced the overall time by a few days at best. You were extremely fortunate that R3 Data Recovery is a real Data Recovery Hospital and does not let data die without a fight :-) All the best Andy and the team at R3 Data Recovery

“Very prompt and efficient service with excellent technical backup for non geeks like myself”

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(Aldershot) -

“I was really impressed by the level of professionalism. Kudos guys, you rock!”

R3 Data Recovery 5 star review on 25th March 2016

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(Camberley) -

Samsung S6 Galaxy damaged - Recovery of photos. Many thanks for the review. Glad we could be of service. R3 Data Recovery

“Thanks for finding my work. I feel better would you be able to send it on a new USB I will send payment first eg a cheque I don't have online banking moderate IT skills thanks anne nowak”

R3 Data Recovery 5 star review on 18th March 2016

Helpful Report

(Leicester) -

Hi Anne This was a quite involved case to recover a Microsoft works .wps file which was overwritten by a blank version of the same file name and then an upgrade of Windows to a newer version further compounded the corruption in the recovered versions of the file needed. This required an extraction of the text from damaged files and piecing together as much of the 135 pages of the document as possible which made up several chapters of a book. Thank you for your feedback and I trust you recognise the lengths we go to as a company to help those unfamiliar with computer files, file systems and the complications of a finding a lost document within millions of results purely from a few keywords.

“Excellent professional service which I would Hughly recommend”

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(Smethwick) -

Thank you for your review - glad we could be of assistance with the Toshiba 8gb memory stick recovery

“Fantastic service from start to finish!! Recovered data & had it back to me nice & quick life savers!!”

R3 Data Recovery 5 star review on 17th March 2016

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(Wigan) -

Hi Craig Thank you for the review for the recovery of the Western Digital 160GB WD1600JS-75NCB3 R3 Data Recovery

“Excellent and prompt service. Completely solved my problems.”

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(Newcastle) -

Hi David Although it was an unbranded USB memory stick, The damage to the circuit board was further complicated by some over enthusiastic soldering prior to its arrival with us. We were successful with a direct read of the NAND chips, but some of the recovered data was corrupted - 81.87% integrity 123.5MB is relatively low but the data needed was recovered. Glad it was a success R3 Data Recovery For those reading this, be sure not to take any chances with your data, our ability to recover data is well known, but if data is compromised during the failure

“Very professional, they managed to recover a lot of my files! Thanks again, Max”

R3 Data Recovery 5 star review on 16th March 2016

Helpful Report

? Example Image of drive recovered Western Digital WD7500AARX-00N0YB0 750GB Hi Max Glad we could be of service and thank you for taking time to leave a review. The team at R3 are developing one of the very best data recovery labs ever established in the UK and its built by the owners and engineers who work in it. Andy

“Unfortunately I was disappointed with the service. It was very expensive too. After receiving a file from R3 that contained a list of my various file names, I was led to believe that they were all recovered from my corrupted hard-drive. But this was not the case and I didn't receive any information about this. I have lost a few years worth of family photos and my entire CD collection.”

R3 Data Recovery 2 star review on 16th March 2016

Helpful Report

? Dear Paul, I am sorry you felt disappointed with a service which extended considerable effort, resources and determination from its engineers to help you. The issue here is your Seagate 1.5TB drive was in a much worse state than anticipated. Despite a rebuild it was only possible to get 7GB of files and at only 75% quality which you accepted. We do offer to do more rebuilds in order to improve the image but you declined this. If you would like us to try to improve the results we do offer an escalation service which is used on seriously damaged or contaminated drives, such as those affected by floods or drops or knocks or declared unrecoverable by others. We cannot offer a discount on subsequent rebuilds and donors, it is matter of fact, time and donors costs money, it is your data to put a value on and we are unable to subsidise what is complex work which requires considerable investment to do. We do our best every month and work extremely hard to deliver on the companies remit to give the very best chances of recovery at a reasonable cost for as many of our clients as it is possible for the lab to handle. The fact is we have we are one of the largest data recovery labs with the resources necessary to deliver a recovery under the worst of situations. We just cannot do it at a loss otherwise we go out of business.

“I needed an external hard-drive recovering, following a power surge. A call to Andy on the Saturday afternoon was greeted with a pleasant re-assuring voice that they would do everything they could to retrieve my data. My disc was duly sent off (even though Andy had offered a collection service) and the following day they acknowledged receipt. I'd not asked for an express service, so was pleasantly suprised to be told the next day that my data had been rescued, complete with a file list and an invoice. The Invoice was duly paid and I received a new external hard drive with all my data on the Friday morning, less than 5 working days turn round, and two of those in transit. Fantastic Service, but sorry guys, I hope I don't have to use you again - I'm now backing up my back-up and keeping them in different places. Rest assured though, if I (or any colleagues) need a data recovery service, we'll be on the phone to you.”

Helpful Report

Hi Paul Thank you for the review, and fortunately the power surge in your case had not affected the heads or motor of your 1tb Seagate ST1000DM003. Better still your by ensuring the drive was not interfered with we were able to quickly solve the PCB faults and make a full recovery without loss of any files or data.

“Excellent timely service at a very reasonable cost. Thankyou once again for your expertise. I would certainly recommend you to other people”

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“My experience with R3 was simply amazing. I managed to fry my personal hard disk drive full of my young families photos and videos. R3 saved the day and I was amazed at how much they were able to recover. Virtually everything that was important to me was returned. They were clear in their commitment, they absolutely delivered and the price paid was worth every pound. This is a highly professional and sleek organisation that can be relied upon to help you out of a tight spot with a fantastic level of customer service. Keep it up R3 and its nice to know a team like you are out there waiting to help. Regards, Peter”

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“My hard-drive was collected, the data was recovered and returned most promptly. In that regard the service was excellent. The downside is the price - £340, which is a lot. But this was similar or equal to quotes obtained from other companies. I would also have appreciated an explanation of what was broken on my hard-drive.”

R3 Data Recovery 4 star review on 16th March 2016

Helpful Report

Hi Stephanie Your drive had suffered a head crash at some point in its life due to a power fault, it affected its ability to initialise and read the main data areas. Fortunately after inspecting the platters and heads we were able to effect a recovery of 99.88% - 386.7GB cost effectively. You were very fortunate that these 1TB WD10EADS-00M2B0 are quite resilient.

“Excellent service. Retrieved ALL my lost valuable data. Reliable and easy to use service with helpful clear instructions. Excellent value for money when I compared them to other companies. I would recommend them to anyone. I was extremely grateful and impressed. Many thanks!”

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Many thanks for your review Marion The Sandisk 16GB memory stick required a NAND chip read which was successful with a full recovery of all data.

“R3 were very responsive with their support. The hard drive was collected promptly and the data thankfully recovered and returned on alternative media. Their online links allow yo to review retrievable data and gave me peace of mind that important data had been saved. Lesson learnt- backup facilities now in place !!”

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Hi David Although this was a Samsung branded drive, it was a Seagate ST1000LM024 with 4 heads, 3 of which were working ok , the 4th was very weak, but R3 engineers were able to effect a full recovery without the need of a rebuild or donors, thus saving time and cost for you. Glad we could be of service and thank you for the review.

“Like so many, I delayed setting up an automatic back-up. The worst happened, the two hard-discs crashed so my computer was dead. The hard-disc configuration meant that data was stored on both so it seemed likely that if just one disc was dead, recovery from the other was likely to be corrupted. I sent both discs to R3 Data Recovery - selected virtually at random but also because they had a local collection point - I wanted to avoid the risk of sending the discs through the post. A very quick turn-round produced everything I thought had been lost forever. Yes it cost me an external hard-disc for them to store and send me the data, and a not-small sum for the service, but now I have everything from my old broken computer up and running. I have bought a new computer. I have installed a new hard-disc in the old computer. I use the external hard disc from R3 Data Recovery for backing-up my new computer and another external hard disc for backing-up the old one. (My son keeps on at me about 'the cloud' but I like things I can see and feel in my hand.) I have learned an expensive lesson but have the data including photographs, documents and music I so nearly lost through being careless. I hope I don't ever need the services of R3 Data Recovery again but if I do I am confident that they will provide a good quality, quick service.”

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“Andy and his team did outstanding work recovering thousands of photographs from an external hard drive with a faulty connector. It was a lifesaver for my daughter who is a professional photographer. Other companies had either tried, but failed, to recover the data or wanted stupid amounts of money to even try. Andy and his team were confident that they could succeed...and they did! I would certainly recommend them to anyone in a similar situation. Gary Fox”

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“Super efficient, super prompt, always there. I was being really slow with each steps and I still feel bad about this since I can tell these guys are very dedicated. :P a very happy experience overall.”

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“From the telephone call within an hour of making contact via the website I was impressed by the level of information and service throughout. My concern was to recover photographs but having been in business at a time when much of our work was on computer with deadlines to meet and serious consequences for failure to comply I can fully appreciate what an asset it must be to have your company to hand to collect, retrieve and deliver back in such a short time. I should not hesitate to recommend your services to anyone whom I thought could benefit from them Tony Jackson Solicitor”

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“Excellent service, was within stipulated time frame and recovered data”

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R3 Data Recovery is rated 4.7 based on 581 reviews