R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.74

4.7 Rating 575 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

Metrics

Info

4.7

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

Visit Website

Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

Location:

Security House Royds Mill Windsor St,
Security House Royds Mill Windsor St
Sheffield
S4 7WB

Write Your review

Tell us how R3 Data Recovery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

R3 Data Recovery 5 star review on 8th February 2023

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SERVICE WAS GOOD - THERE WERE SOME REALLY IMPORTANT PICS WERE STILL MISSING - THE ICON WAS THERE TO STATE THERE WAS A PIC BUT WHEN I OPEN IT IT GIVES ME AN ERROR MESSAGE. SOME IMAGES YOU CAN SEE THE IMAGE IN THE THUMBNAIL BUT CANNOT OPEN IT UP.”

R3 Data Recovery 3 star review on 10th November 2016

Helpful Report

(Hackney) -

Dear Jamal Despite your drive being declared unrecoverable prior to our commencement we undertook to do our best to get your data for you. It may be possible to improve the results with more rebuilds and donors but it would require more cost and more time to try. I am sorry if feel the result achieved were not an accomplishment but we remain dedicated to doing our best to give the highest possible success rates, but we have to charge for the lab time and our engineers are keen to help everyone who experiences the loss of data. Although only 83.04% of the 406.9GB of data was header OK from the recovery attempts made, we would be willing to try more donors and rebuild attempts if you would like to identify the specific files from the file list that need improvement. I will have a member of the team contact you to discuss the options available. Regards Andy and the team at R3 Data Recovery

“Recovered 99% of data so on that front cannot be faulted. Price, although whilst may seem expensive was cheaper than most other competititors. Customer service at times I found to be lacking - e.g. poor communication and keeping you in the loop of what is happening. Andy can be quite defensive when challenged. Would probably give another company a chance if ever in need of data recovery again. Would rather pay a bit extra for high quality customer service.”

Helpful Report

(London) -

Many thanks for the review Joseph. We both have things to learn from life and experience. Losing data and the implications can be distressing. Myself and my companies willingness to help those affected by such calamities is of course for a profit. Without which we cannot offer this service next month. But it comes at great investment, both in capital, people and resources. Your wishing to maximise your benefit from the cost of the situation at my companies expense is understandable from your point of view, it is your money to spend but my companies services have to be managed as a disaster management 24/7/365. Only front line emergency services recognise the level of investment and commitment R3 has undertaken in order to deliver a Real low cost data recovery lab in the UK. For both sides we do not need any unwanted expense. But to think that you could expect more for nothing from a company and its Director because it is willing to be available late at night and at weekends for less cost than another company that you had already visited who quoted more for what I had assessed your drive would need at the outset does make me defensive of my companies position. My team successfully recovered the data at the cost quoted. Your issue is we were unable to meet your expectations of someone else repurposing the failed unit to a working state. Your case is for us still a success, we are here to recover data, some may feel that we should be able to do for the money but we have considerable investment in staff, engineering capabilities and growing the company to meet the demands for our enviable success rates. From a single memory stick to a large server array. Those who recognise the dedication and investment that I have brought to the UK Data recovery market understand my defensiveness and unwillingness to back down to anyone who would attempt to manipulate a situation to get more than can be offered in the circumstances. Others will also have experienced that where possible and appropriate we go the extra mile but on some days and in some weeks of heavy demand we have to keep focused on the task at hand. The successful recovery of data from failed storage devices. Andy Butler Operations Director R3 Data Recovery

“Office based document recovery was good, but I was disappointed with how few media files were recovered”

R3 Data Recovery 3 star review on 27th September 2016

Helpful Report

(Leamington Spa) -

Hi David, thank you for taking time to leave a review. I am sorry the results were not what we all would have liked. The issue was with how your RAID1(mirrored) Network Attached Storage had failed, the subsequent reset of the partitions and stripe size. Not only was the file system destroyed, but also large video files were corrupted and rendered beyond recovery. We were able to recover smaller documents and excel sheets using a RAW scan and most were unaffected. The underlying fault was firmware errors and smart errors, the drives logs showed there had been a number power cycles and errors developing possibly as a result of a power outage. Had the drives not been forced back online the partition and file system not reset and a rebuild / resynch of the data attempted the larger file types would have been recoverable. Andy and the team at R3 Data Recovery

“Data was recovered with no issues, but communication was very bad and would think twice before returning.”

R3 Data Recovery 3 star review on 25th September 2016

Helpful Report

(Saudi Arabia) -

Dear Badr Your original contact was in Early 2015 and at that time we gave an accurate cost of recovery which we stuck to almost a year later in 2016. Your QNAP RAID 5 failed with 3.7TB of data due to 2 failed Disks. We were successful in recovering over 99% of the 3.7TB in perfect condition at the price quoted from the outset. Any communications issues with International transport and customs is regrettable and an aspect of the company which we are working on continually to match our unrivalled cost effective data recovery success rates. Thank you for taking time to leave a genuine review. Andy and the Team at R3 Data Recovery

R3 Data Recovery is rated 4.7 based on 575 reviews