I needed an external hard-drive recovering, following a power surge. A call to Andy on the Saturday afternoon was greeted with a pleasant re-assuring voice that they would do everything they could to retrieve my data. My disc was duly sent off (even though Andy had offered a collection service) and the following day they acknowledged receipt. I'd not asked for an express service, so was pleasantly suprised to be told the next day that my data had been rescued, complete with a file list and an invoice. The Invoice was duly paid and I received a new external hard drive with all my data on the Friday morning, less than 5 working days turn round, and two of those in transit. Fantastic Service, but sorry guys, I hope I don't have to use you again - I'm now backing up my back-up and keeping them in different places. Rest assured though, if I (or any colleagues) need a data recovery service, we'll be on the phone to you.