R3 Data Recovery Reviews

4.69 Rating 353 Reviews
93% of reviewers recommend R3 Data Recovery

About R3 Data Recovery : R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:
0800 999 3282

Email:
andy@r3datarecovery.com

Location:
Security House Royds Mill Windsor St

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Own Driver, Postal Service
on-time delivery
100%
Customer Service
communication channels
Telephone, Email
queries resolved in
Under an hour
5
Morgan Burns
"We had a drive fail due to a power supply burning out the PCB. I filled out the web form and within 30 minutes an agent for R3 was on the phone. Will sent me a quote and within the same day I had a label for UPS. On the Friday, UPS collected my failed hard drive and on the Monday I recieved several emails keeping me up to date on how my failed drive was. On the Tuesday I recieved a list of data that R3 had managed to recover. I paid the invoice on Tuesday and my return media drive was back with me on the Wednesday. Honestly, if you have any sort of storage media that needs recovering send it to R3."
5
AF
"Able to recover all files from a failed portable hard drive with approx 1.5TB of data. Even the files that were identified as "problems" could be opened. Technical help and support out of hours was excellent. Overall very impressed."
Kuldeep Mann
"Brilliant service from start to finish. All of the data I needed was recovered and the communication at each stage was timely and technically spot on. They were very clear about the risks involved and irrespective of how technically fluent a customer is they take the time to explain what they could do."
"My back up USB with all of my university work broke 2 days before my deadline. R3 booked me in the same day and had retrieved all of my data off the broke USB within 20 minutes of arrival. Cannot recommend them enough. Brilliant service"
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"The shame about this review is that we can't offer a 10 star! R3D are simply superb, honest, trustworthy, reliable, understanding, patient and bloody good at what they do! We'd looked around and tried a few options to recover some hugely valuable content and are delighted with the service we received from the team - thanks MW! So if you get yourself in a situation where you need a recovery service, our view is don't hesitate speak with R3D immediately, they won't let you down. J&L Surrey"
"Amazing and fast service. I broke my memory stick by leaving it in my laptop on Friday and after toying with the idea of trying to solder the points back together myself I thought it would be best to get experts on the case. After many tears I found Andy and he reassured me that the data was probably safe and that if anyone could retrieve it he could. 48 hours later I have my data back and seriously could not be happier. I’m going to make sure I back up from now on and I won’t be leaving the stick in the USB port again that’s for sure. Thanks so much Andy and R3 Data Recovery. I’m so relieved!"
"My PC Hard drive died. When I found out that my back-up was compromised as well, I looked for help. R3 had the best reviews and I'm adding to that score. Like another reviewer, I dealt with Will Adgie who was brilliant. Excellent service, very efficient and a quick response to all my questions. More importantly R3 seem to have got back pretty much all of my missing data, photos, music. Would certainly recommend to anyone who needs this service."
"I contacted R3 after my iPhone switched off and wouldn't turn back on. i originally went to the apple store and was told they cant fix it without wiping everything off, i didn't have it backed up and had photos on there that i could not loose. After contacting R3 they collected my phone the next day. It didn't take long for them to contact me letting me know they managed to recover the data, i payed and they sent my phone back with a memory stick that had all my photos on it. when the phone arrived back it was in the same condition and all the data was still on the phone as it was before it broke. the guys are very helpful and i couldn't recommend this company enough. I'm so happy with the service i received and i am over the moon they managed to recover my data after being told by the official apple store that it wasn't possible."
"Excellent and helpful. Would highly recommend the service"
"Amazing - friendly and super fast turnaround. Will Adgie saved the day!"
"Brilliant customer service from the start, R3 we're able to recover all of my files from just a 'dead' samsung motherboard! Very quick and efficient sevice all done within a week with good communication! Some very sentimental files, so glad I chose R3! :)"
"Absolutely fantastic service from Andy at 8pm on a saturday evening. As it turned out I had made a mistake and managed to find what I thought I had lost, however Andy spent over an hour of his time talking me through everything and forensically searching my drives. Absolute gentleman and I would highly recommend for his knowledge, service and passion about what he does."
"I rarely leave reviews but having had very recent experience of this company I felt compelled to comment about the extremely professional and efficient service provided by them. A week before my daughter's final year dissertation was due to be submitted her hard drive failed. Our local tech guys did what they could but were unable to retrieve all the required data and recommended this company. From start to finish I found their customer service to be exemplary. Mike organized everything and kept us informed with constant updates. Given the urgency they immediately got to work on receipt of the failed disk.Thankfully , and one much relieved student later, they were able to do the trick. I can't thank them enough and would recommend them to anyone unfortunate enough to find themselves in this situation."
"I am really happy to write a review about R3 Data REcovery and all the team. I was really desperate when my computer let me down suddenly and without any backup. nobody was able to access my data. I knew them by one of my friends and I found them kind, professional, highly efficient and close to the customer tryiing to do the best and understand the needs of a customer which has potentially lost years and years of data. They have been amazing, I could not recommand anyone else rather than them. I thank yuo all the staff for the great job done."
"Great customer service, really informative and knowledgeable. I was kept informed throughout the whole process, really happy with the end result!"
"Great service throughout: clear explanations of what would happen; regular updates on progress; recovering all the data and speedily returning it. The price was very fair - right at thw bottom wnd of thwir quote rangw. My only concern is that the original disks were not returned. I would recommend them wholeheartedly."
"If you're reading this then you're probably in a pretty bad place. Stop reading. Call them. From the moment Andy answered the phone, I immediately knew I'd contacted the right people. I work in film production, and had a situation where we'd lost valuable footage straight from a memory card. Andy was familiar with the situation and implications that we were facing and was able to advise us on a course of action efficiently and clearly. Unfortunately for us any sort of recovery or repair wasn't viable, but from the start of remote diagnosis it took him about 20 minutes to tell us that we were undeniably in a position where we needed to re-shoot. This enabled us to start solving our critical client relations issue immediately which we're obviously incredibly grateful for. I'd like to add that in total, Andy spent about 2 hours on the phone with us on a weekend and did not charge for his or his company's time, highlighting R3's genuine priority of getting you sorted out. Pray you don't need to call these guys, but be thankful they're there when you do."
"Absolutely great service, from the beginning to the very end every question answered in nice and polite way. You can tell how different they are from other companies just after initial contact. Job done with no problems and time waste. You can trust them with all your data. The price is most competitive on the market. Do not look anywhere, you just found the best place."
"I “graciously” performed Shift-Delete on Boxing Day 2018! What a stupid mistake! I immediately contacted R3 by e-mail thinking I’ve lost all the pics, videos and documents for the last 6 months. Andy promptly replied and it’s been such a relief to hear from him, on the phone, that all the information was still there on the hard drive. He patiently explained to me the whole recovery process, all the risks involved and gave me various technical option how to proceed. I’m extremely happy that all data was retrieved! On reflection, leaving aside my monumental stupidity, I consider myself very fortunate having Andy and R3 involved. I have learnt only after this episode that there are many sharks out there operating in this business! I can go on and on with how professional R3 is as a company, which is very true, but what I personally found was a good man at the other end. Thank you so much Andy. All the best. Kind Regards, Adrian."
"Andy & Co literally saved my bacon! (If my bacon happened to be in the form of video files) but seriously, I rang up at around 11.45pm and he remotely helped me get back so much video footage I thought was completely lost after a PC error! He remained calm throughout and was very reassuring. Thanks to R3 for getting me back so many of those video files. I recommend if you ever get in the position where data gets lost just STOP, and then call these guys! :)"
"We had a drive fail due to a power supply burning out the PCB. I filled out the web form and within 30 minutes an agent for R3 was on the phone. Will sent me a quote and within the same day I had a label for UPS. On the Friday, UPS collected my failed hard drive and on the Monday I recieved several emails keeping me up to date on how my failed drive was. On the Tuesday I recieved a list of data that R3 had managed to recover. I paid the invoice on Tuesday and my return media drive was back with me on the Wednesday. Honestly, if you have any sort of storage media that needs recovering send it to R3."
(Leicester) -
"Able to recover all files from a failed portable hard drive with approx 1.5TB of data. Even the files that were identified as "problems" could be opened. Technical help and support out of hours was excellent. Overall very impressed."
"Brilliant service from start to finish. All of the data I needed was recovered and the communication at each stage was timely and technically spot on. They were very clear about the risks involved and irrespective of how technically fluent a customer is they take the time to explain what they could do."
Thank you for the review Kuldeep, we do our best to help everyone in their hour of need. Both the FME lab and Security House is delivering on its remit to provide fast, cost effective data recovery services at the highest success rates.

Andy and the Team at R3
R3 Data Recovery is rated 4.69 based on 353 reviews

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