R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.74

4.7 Rating 575 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

Metrics

Info

4.7

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

Location:

Security House Royds Mill Windsor St,
Security House Royds Mill Windsor St
Sheffield
S4 7WB

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R3 Data Recovery 5 star review on 8th February 2023

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Data was scrambled across thousands of files”

Helpful Report

Thank you for the review Joe and unfortunately with data recovery and failed devices not every case can be perfect. Much of the folder structure was recovered as subfolders - the TLD top level structure was damaged as a result of the failure. The recovery of the file names and most folder structure was a very good result in the circumstances.

“After some communication and delivery problems. I was able to get most of my data back, but even then some of said data was corrupted.”

R3 Data Recovery 2 star review on 4th December 2021

Helpful Report

(London Data Recovery 0207 1181282) -

Thank you for your review. I am sorry we did not communicate how factors out of our control caused interruptions in our workflow, communications and affected the time taken to process your case. The first collection arranged failed and it took a week to arrive from your first enquiry, It arrived on Thursday and the SSD was removed from the MacBook Air. The next day Friday it was assigned to an engineer and diagnosed as having a failing Samsung SSD. He continued processing the recovery from the Monday but that week was also moving home after the long lockdown that he had worked through but had prevented him from finding a new house. By the end of the week, the work was well underway and the bad sectors were slow reading and needed time to process. He needed to finish early on that Friday to take possession of the keys and start the move over the weekend. This was the last time I saw him alive. He was found dead on Monday morning. We were in shock... This followed one of our support technicians who had died several weeks before, this was despite him being kept away from the lab for 15 months and double jabbed. We had thought the end of the pandemic restrictions were over and the safe working processes had protected us from the worst of the pandemic. Your case was reassigned to another engineer but we did have to allow time for all in the team to deal with the loss of a friend, colleague and good person. Both were fathers and family providers who had been with the company for over 5 years. All in R3 are members of a hard-working team but not immune to the effects the world has presented and sorry we could not at the time explain the situation. The recovery was still carried out to the maximum quality of data possible. These Samsung SSD are not designed to be recovered and required time of specialist equipment requiring regular monitoring and adjustments by the engineers assigned. As you can see from our reviews we work to protect data and run one of the highest success rate data recovery labs in the UK and remain a team dedicated to helping those in their hour of need. I hope this open and honest reply helps you understand that we continued to deliver on our work and the recovery quality was not a result of the situation we found ourselves in. SSD are technically progressing towards failure from the minute they are first turned on. Andy Butler R3 Data Recovery Security House Sheffield S4 7WB

“Better and sooner interaction may have improved the chances of retrieving the data I wanted to retrieve. Unfortunately, the holiday season so was handed backwards and forwards between people which lead to delays and the irreversible degradation of the storage. Disappointedly only recovering 30% of my data.”

R3 Data Recovery 2 star review on 30th September 2021

Helpful Report

(Basingstoke Data Recovery 0125 6584282) -

Hi Darron, You are correct that "better and sooner interaction may have improved the chances" but the percentage would have been minimal. The reality is the SSD was already degraded, and encrypted. The process to image does not write data, Not until the decrypted volume was accessible could it be cloned sector by sector, the issue is the most used sectors are generally where the most used data is and this can affect the quality of the recovery when it comes to SSD which are building up errors the longer they are switched on. This is a very large SSD with nearly a billion sectors For transparency I have published the case notes redacting some information for security / data protection. Please be assured there may still be a possibility of improvement of the recovery in the future when some control features for this particular Hynix 512GB SSD comes available. This may be developed and ready for in production use at some point. The lesson to learn is that SSD are time consuming to recover and from first use they are degrading. Yours had degraded severely and continues to degrade every time it is switched on. I have posted an article here about SSD https://www.linkedin.com/posts/andrew-butler-a9160645_sandisk-apple-dell-activity-6844968887000305664-qxj6 05/08/2021 14:57:45 Dell laptop, just stopped responding. 05/08/2021 14:58:01 - Failure set to: Electronic 05/08/2021 14:59:11 - Quoted Dead. Laptop not starting up. 05/08/2021 15:24:14 - Accepted & awaiting arrival 09/08/2021 15:59:58 laptop arrived Teeny tiny SSD inside (512GB) 09/08/2021 16:38:55 Device gets hot and hangs... Seems to be crypto Bitlocker? need password 09/08/2021 16:39:22 - Escalation needed 09/08/2021 16:49:16 Customer seems adamant, no encryption. Informed PT 10/08/2021 11:05:48 - Escalation accepted 16/08/2021 11:15:00 Can we ask the client for any login passwords/PINs used on the laptop please? will - 16/08/2021 11:57:23 The account would be either “******” or “****” and the windows passcode/password is **** will - 16/08/2021 11:57:24 - Escalation accepted 16/08/2021 19:20:39 Can the client be asked to check the following link and sign into their microsoft account and check for the Bitlocker key? The laptop does not detect the SSD, IMG dump written to a 2.5" HDD Laptop sees the 2.5" but refuses to boot from it Our only option is to externally decrypt the drive which requires the bitlocker recovery key or password (DRIVE 100% HAS BITLOCKER ENABLED) 16/08/2021 19:20:42 https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6 16/08/2021 19:54:44 IF THE LAPTOP IS A COMPANY LAPTOP THE CLIENT MAY NEED TO SPEAK TO THEIR ADMINISTRATOR 17/08/2021 09:20:34 Personal laptop - Gone back to customer, waiting feedback 17/08/2021 09:31:18 I had no idea that this was switched on, must have happened during installation but here it is in the Microsoft account. 17/08/2021 09:31:37 KEY ID: ********* RECOVERY: ******-******-******-******-******-******-******-****** 17/08/2021 09:33:38 - Escalation accepted 17/08/2021 13:02:50 SSD is HEAVILY DEGRADED Struggling to read any sectors without it freezing/locking up Bitlocker Key is accepted, but cloning may not be possible due to issues with the SSD mark - 17/08/2021 15:04:13 Swapping SSD chip onto our own adaptor to rule out PMIC issues, but Im pretty sure this is FW/degraded flash 17/08/2021 15:04:16 - Recovery in progress 17/08/2021 18:35:50 Focusing on the most priority data (personal) 17/08/2021 18:36:00 - Cloning 23/08/2021 14:28:53 SSD no longer becomes ready Saving what data we have so far Cannot access SSD without Tech support (low level firmware support) 23/08/2021 14:28:53 - Data transfer mark - 24/08/2021 11:54:56 ****************************************************************************** Folders - 21412 Files - 125813 ( 89.27 Gb) Normal Files - 107976 Problem Files - 17837 ****************************************************************************** 25/08/2021 11:25:23 - File list sent 31/08/2021 16:40:49 - Needs invoicing 01/09/2021 09:53:54 - Invoiced 02/09/2021 09:29:33 - Needs invoicing 02/09/2021 11:14:25 - Paid 02/09/2021 15:41:41 copying data to a 1TB exFAT RM 02/09/2021 15:41:48 - Data transfer 07/09/2021 09:51:51 data copied to 1TB exFAT 07/09/2021 09:52:15 passed for dispatch, along with laptop 07/09/2021 09:52:21 - Orig to: Sent back to customer 07/09/2021 09:52:23 - In dispatch 07/09/2021 14:46:14 - Returned - Recovered

“For the price tag, it was very slow and only a partial recovery. As far as I can tell, they just had more important things to be getting on with than looking at my device. It took a few weeks to get a result and I had to pay out for replacement parts which didn't fix the machine.”

R3 Data Recovery 2 star review on 1st July 2021

Helpful Report

Hi Thank you for the review. All cases are important to us and your perception whilst understandable is actually wrong and unfair on our hard working engineers and staff who are helping dozens of clients every week told their data is unrecoverable. Some cases do take longer than others, for a number of reasons including the design of some storage devices and the complications when they fail. From the enquiry the solution needed to recover your data from the Apple iPad was as unknown. "Sadly my iPad has gone black and wont start. It will just show a slightly lighter shade of black when I press power. Forced reboot wont work. Apple genius said nothing can be done – data cant be accessed because no passcode to login. " By process of elimination R3 engineers found a solution to extract the data. Although parts were sourced and used in the recovery, it would have required more rework and parts to make the iPad useable. At all times we try to maximise the quality of a recovery from failed, failing and damaged storage devices but we do not act as an Apple repair facility although we are recommended by many Apple Stores and Genius bars as a port of call for when data is unrecoverable. R3 is one of the few data recovery labs with the facilities, resources and expertise to ensure more consumers and SMEs get their data back. You can find out more about how the company is also helping those charged considerable amounts for no recovery, yet team R3 are successful. All the best Andy and the team at R3 Data Recovery. ☎️0800 999 3282 R3 - R3pair ✅R3cover ✅R3store✅ 🌏www.r3datarecovery.com https://www.linkedin.com/posts/andrew-butler-a9160645_samgate-samsung-datarecovery-activity-6807113830234132480-XUMQ

“1 The price invoiced was much higher than the price quoted despite the fact that I had verbally checked it. This was resolved when I complained. 2 The data never arrived, when I rang the payment hadn't been recorded, despite paying immediately with paypal. 3 When the data arrived it was a third of what was on the stick. I sent various emails to the company but only got a response from Jo (on a no reply email) 21 days later with the missing data. No apology. I took the stick in oct 4th eventually had data 31st Oct.”

Helpful Report

Hi This confusion was in a decision to give a £99+vat of £129+vat recovery. I have looked into this, and it is a communication issue on our part during a busy period, whilst we are undergoing changes. We were looking into how we could better coordinate staff based in several different locations and at the time. As you saw when you visited Security House we are not like a normal service or retail store and the lab is access controlled with no sales people near the data. Only Lab technicians and engineers. Although we allow drop in clients we have reviewed this and for non emergency work we have our FME Lab with a customer services office where drop offs can now be made. We are reviewing a number of functions of the company whilst managing increasing levels of work. I have reviewed the impact of holidays and being busy and illness can have on our ability to react and have made changes. We do try to help everyone we can, nationwide and internationally and we are on call out rotation 24/7/365. I am sorry for any confusion on our part for the price difference... it was really a case of offering you a special price because you were dropping it off without having a note in the DB as to why. Again my apologies for our team approach causing you any distress during your data loss it is not our intention and we work very hard to help everyone through their data loss. Andy Butler R3 Data Recovery Operations Manager

“RED CARD!! This was business recovery for a client. Sales pitch was good. Communications were good. Data recovery was within the projected time frame. All good so far. Bill was sent, so arranged payment through accounts payable (took a little extra time). Then we were notified that they couldn't send the data because THEY forgot to add something to the bill. I called to complain but was told there was nothing they could do, as they hadn't sent it out before they caught THEIR ERROR. To pass this back through my client and accounts payable would not only take more time, but cause a big fuss. So I forked out the difference on my own credit card. Not professional at all. Not coming back again. I will find another company the next time.”

R3 Data Recovery 2 star review on 16th November 2016

Helpful Report

(Uxbridge) -

Dear Greg Thank you for your review, which does help me understand any issues that can creep into a system which is designed to maximise the success rates and at the safest and fastest time frames. I am sorry to lose potential future business because of a procedural issue which we can learn from. For us we do try to be flexible, as we were with you, your clients drive was actually in a very poor state, in future when dealing with a forensic image for legal reasons - if your client tells you there is a fault with a drive then believe them and do not attempt work you are not equipped for. Your attempts to help your client did complicate our work, we are all busy with the task at hand, for a £45+vat hard drive needed for the data to have made you unhappy with our service does seem unfair but it is your right and opinion. We manage many hundreds of recoveries every month at the highest success rates in the UK and will be here if you need us in the future. You can contact me direct if you ever would like to discuss this or any other case. Andy and the Team andy@r3datarecovery.com R3 Data Recovery

“Very disappointed with the amount of data you recovered. It looked like there was quite a lot there when I received the new external drive but almost all of it was unreadable”

R3 Data Recovery 2 star review on 7th November 2016

Helpful Report

(Worcester) -

Dear Richard Despite the best efforts to get as full a recovery as possible from your damaged Seagate ST9500424AS 500Gb SATA hdd, and finding a specific match for the donor p n 9RW143 567 fw 0001BSM1 site WU the results were the best we could achieve from a single rebuild. Whilst successive rebuilds and donor drives may improve the results the cost in donors and engineering time and the low chance of improvement was not recommended. I am sorry the results achieved were not as good as you had hoped for but it was not for the sake of effort or determination or skills or experience. Andy and the team at R3

“I was charged £300 to receive back a random collection of photos. What was disappointing as well is that I was asked what I wanted to recover, and I said everything of course. But the focus was only put on photos. They started sending me 'bits' of pics to see if I recognised anything (???) .. just not a happy customer”

Helpful Report

“I sent a memory stick so you could return any recovered data to me from a faulty stick. You sent the data by email instead as the recovery was largely unsuccessful. You didn't return the memory stick despite me asking several times. I received no response”

Helpful Report

(EASTLEIGH) -

Hi Simon I am sorry the recovery was not a good as you hoped but it was the best possible. Customer services have since contacted you and made arrangements for the return of the stick. Andy

“7-10 working days turned into 6 weeks with me needing to call weekly for updates. I was never contacted when there was an issue, and never got an response to one of my emails. I could go into further details but it says 'a quick review'. Improve your communications please.”

Helpful Report

(Gloucester) -

Dear Kimberley, It saddens me that you could not see the positive aspect of our efforts to help you and you think we need improvement. R3 is continually developing in an environment much like a war zone for hundreds of stressed, emotional and concerned data recovery clients. A full recovery of your data at the cost quoted was delivered despite it being a much more problematic case than described. We take reviews seriously and it is appreciated but as a student you should be more understanding of how much resource and energy has been given to help you when no one else would. In response we did help you and at a significant loss to the company we persevered when most companies would wash their hand of such a problematic case and consumer. I am sorry you felt you needed to ring for weekly updates, it did not speed up the process it actually hindered it. The lab, it's engineers and their assistant take great pride in achieving the highest possible success rates. R3 systems are developed to achieve what some others say is impossible for the cost. We could have put you on an emergency / escalation at significantly more cost but in reality it would only have reduced the overall time by a few days at best. You were extremely fortunate that R3 Data Recovery is a real Data Recovery Hospital and does not let data die without a fight :-) All the best Andy and the team at R3 Data Recovery

“Unfortunately I was disappointed with the service. It was very expensive too. After receiving a file from R3 that contained a list of my various file names, I was led to believe that they were all recovered from my corrupted hard-drive. But this was not the case and I didn't receive any information about this. I have lost a few years worth of family photos and my entire CD collection.”

R3 Data Recovery 2 star review on 16th March 2016

Helpful Report

? Dear Paul, I am sorry you felt disappointed with a service which extended considerable effort, resources and determination from its engineers to help you. The issue here is your Seagate 1.5TB drive was in a much worse state than anticipated. Despite a rebuild it was only possible to get 7GB of files and at only 75% quality which you accepted. We do offer to do more rebuilds in order to improve the image but you declined this. If you would like us to try to improve the results we do offer an escalation service which is used on seriously damaged or contaminated drives, such as those affected by floods or drops or knocks or declared unrecoverable by others. We cannot offer a discount on subsequent rebuilds and donors, it is matter of fact, time and donors costs money, it is your data to put a value on and we are unable to subsidise what is complex work which requires considerable investment to do. We do our best every month and work extremely hard to deliver on the companies remit to give the very best chances of recovery at a reasonable cost for as many of our clients as it is possible for the lab to handle. The fact is we have we are one of the largest data recovery labs with the resources necessary to deliver a recovery under the worst of situations. We just cannot do it at a loss otherwise we go out of business.

“After 2 months & at least 4 discs some in the wrong format (apple) I finally received most of my data albeit often with files multiplied. I was finally rescued by Martin to whom l am grateful.Telephone communication is difficult unless you are initiating business though Emails are usually returned reasonably quickly.”

Helpful Report

Dear Hugh Whilst we accept the process was lengthy, it was in part due to your changing your mind about the file format required for the recovered data. Your drive failed during an upgrade from Windows 8 to Windows 10. You actually sent in 2 drives one Western Digital m/n WD30EZRS-11J99B1 Capacity 3TB , the other Hitachi m/n HTS725050A9A364, 500GB drive. After recovery you required the return drive data to be formatted for use with a MAC, this is where our processing of your case ran into a communications issue during the August Holidays and the recovered data had already been returned formatted for Windows NTFS which is how it came in. Once we understood that you were having problems reading Windows formatted drives on your replacement MAC system we were able to sort out the formatting of the drive. We have to take full responsibility for the communication issues and not realising that you were changing your operating system because you had lost faith in Windows. However it must be stated that MAC system drives fail more regularly than Windows drives especially in iMac systems and for the same reasons they do in Windows systems, Media degradation, power fluctuations, firmware issues and user interferences, so when making a judgement about any product or service, manufacturer or operating system it should be made in light of all the facts. Andy R3 Data Recovery

R3 Data Recovery is rated 4.7 based on 575 reviews