R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.73

4.7 Rating 581 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

Metrics

Info

4.7

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

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R3 Data Recovery 5 star review on 8th February 2023

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once my NAS failed, losing all the family photos and music, I figured leave it to the professionals, and that's exactly what R3 are. Right from the start the service was slick and efficient, and their team instilled me with the confidence that I'd chosen the right team for the job. All transportation of the media was handle by R3 and I was informed every step of the way. Once they'd examined my hard drive I was told it was truly trashed , but they could retrieve my files but not the folder structure, and the files would have names designated by their software. Thry sent me a list of the files which could be recovered along with sample files for me to identify, I had no issues with the names of the photos, and I could always rip my music again. As long as I got the family photos back, I was happy and told the guys to proceed. Well, I ended up more than happy, because with a little more delving, the R3 team found more data and managed to not only supply the files in the manner they promised, but they found the structure of the folders too and sent it all back on an external HDD. I will now be investing in a raid device. To sum up; despite being a hugely busy team, R3 were efficient, knowledgeable and communication was excellent. The service is worth every penny and I'm glad to recommend them highly.”

Helpful Report

Many thanks for the review Mark. The Iomega Home media 1TB NAS had a Seagate ST31000333AS which had a firmware fault and bad sectors. This probably happened during power fluctuations. Glad we could be of service and thank you for the recommendation. Andy

“Very satisfied with the service, obvious expertise and clear and prompt messages. Thank you very much.”

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“Its a very stressful thing to lose all your data, I sent my hard drive to Currys and they couldn't retrieve my information. I thought I had lost everything and I was so devasted until I came across R3 Data, they recovered everything for me and to be honest the price is a bit reasonable considering you cannot put a price on memories. So I would recommend them to everyone as they are very good at what they do. They keep you informed all the way with the progress.”

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“Following a home NAS failure, R3 data recovery , got back pretty much all of my iTunes library and when you think about the total cost of all the albums. The cost was worth every penny.”

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“The service provided by R3 Data Recovery was outstanding. Given that I had been foolish to have not backed my data up, I was absolutely amazed that it was able to be recovered when my PC finally "gave up the ghost".”

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“Very good efficient service. Everybody who I spoke to was very helpful.... and the data was recovered!”

R3 Data Recovery 5 star review on 21st September 2015

Helpful Report

(AXMINSTER) -

Hi Ben Many thanks for the review of R3 Data Recovery. We were pleased to help with the the very old non working Western Digital 160GB hard drive. R3 Continues to develop its capacity and capabilities as the UKs best data recovery hospital Andy and the Team at R3 Data Recovery

“Very good service. Exceptional friendly customer service. Could do slightly better on completion time.”

Helpful Report

Hi Cornel Many thanks for the positive review and feedback. In reality your case was processed to the quoted time scale of 5-7 working days from arrival, we do try to progress every case a quickly as possible. However a number of factors can affect processing times. These range from staff / equipment availability and varying demands on the lab to in this case the complication was working out how the quality of the results of nearly 2TB of data recovered could be checked before release. When a RAID 5 array made up of 4 X1TB discs fails it is often not just one drive which has problems and there is the possibility that there is some corruption or more than one recovery will be needed due to how drives drop out and get re-added. All in all though a good result achieved cost effectively for the price quoted at the outset. We continue to maintain the best reaction and highest success rates possible, and as one of the very few data recovery labs in the UK we are increasing our capacity to help more people every year by continual investment. Andy

“Thought I'd lost years of work and files. Sent to R3 and they recovered all the files. Price was better than expected and service second to none. Was kept informed at all stages of recovery and though opted for the economy service received the data back on a new drive sooner than expected. All I can say is a big thank you - I would recommend R3' s service wholeheartedly.”

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“Even though the recovery took a while I cant complain- I got my important data back out of my broken hardrive, and I am extremely happy with it! Also the company sounded trustworthy and professional. If I ever break my hard-rive-hopefully not -I will call them again. When a new hardrive with my data that was sent to me got damaged during shipping they posted me another one with my recovered data.”

Helpful Report

Hi Bernard When I first heard about your case it had me intrigued. The fact that your nearest DR provider to Co. Donegal had given only a 50% chance of recovery because of the scratch on the platter was a concern but not the worst we have seen and recovered. R3 engineering resources are the very best available, from expert engineers to the equipment necessary to help control unstable drives. However it was still a difficult recovery on WDBABV0010BBK-00 which did take an extended period to complete. Glad we could be of service Andy

“Having lost all data on laptop, the local computer shop couldn't salvage anything. Being that all our photos/home movies of our 5 year old daughter since she was born were on hard drive, we were desperate to retrieve.. No worries - Many thanks to R3 Data Recovery, who not only recovered data from laptop, but also had courier pick up & deliver back to us within 5 days, at what we thought to be a very reasonable cost.”

Helpful Report

Hi Craig Many thanks for the review, it is appreciated, despite the DR company in Reston being unable to assist you, to their credit they were able to direct you to R3. Despite your Hitachi HTS723225A7A364 having weak heads and some bad sectors it was a relatively straight forward / non eventful recovery which we like also. Most of the work we process is in and out within the service levels and prices quoted and no exception here despite the doom and gloom initially. Many thanks for the review . Andy R3 Data Recovery.

“Please send back the original hard drive. I've spent the last 3 months trying to get in contact with you about it and I'm constantly ignored. I'd like the original hard drive please back!”

Helpful Report

Dear Fearn Despite your negative review it has to be said you did receive a full recovery for the £199+vat quoted at the outset for the budget degraded WD Model WDBAAF0010HBK-00 drive recovery service. The delays and processing issue came form you being unavailable for many weeks and then confusion at your end on who was going to make payment. This caused a quarantine and credit control process to be invoked and meant that despite dozens of calls, and several emails trying to get in touch with you over several weeks we were about to wipe the data a destroy the original drive as we are not a data storage company and needed our image drive back for production. When finally we were about to secure wipe the recovered data and image drive, someone else did finally pay on your behalf but it meant that the recovered data and your original drive at this point had become separated. I will look into where your original drive is and make it ready for return, however there is an additional £15+vat for the carriage. Andy

“Excellent, friendly and professional service from start to finish”

Helpful Report

Hi Sophie Glad we could be of assistance. Considering the events that led to you looking for data recovery in Moray Scotland, it was our partners there who were able to get your drive to the main lab and a full recovery progressed. The Seagate Model ST500DM002 was imaged safely and a full file list and integrity report sent enabled you to confirm we had recovered the missing data. Glad we could be of service Andy R3 Data Recovery

“R3 do what they say they are going to, there is no messing around, and a very quick turnaround on recovery. I've used them several times, and will continue to do so, as well as recommend them to anyone who needs their services.”

Helpful Report

Hi Les Yes glad we can help you assist your clients in the Belfast area. Whilst we advertise in every area of the country, as one of only a handful of high capacity / high success rate data recovery labs it is our local IT Support partners that help keep us and our recovery systems busy. In this case it was just a broken Integral 4GB memory stick, but glad we were able to recover and send the data back quickly to fit in with your clients needs. All the best Andy R3 Data Recovery

“I was updating my Apple iMac operating system. I couldn't make a backup properly. In result I lost all my family pictures treasure which we gathered for last 5 years. I break down myself for a while. Then I found R3 online. It was like u got a second life. All my data was recovered by highly professional People. I can't be more happy. Thank you R3 Data Recovery.”

Helpful Report

HI Kashif Glad we were able to find most of the overwritten data. When upgrading the O/S on an iMac always save a copy of the data to an external drive just in case there are any issues. In this case the recovery was just a £99+vat software recovery. In reality it was something any reasonably competent computer / iMac savvy person could have done. but I understood why you wanted to be sure the work was carried out safely and by competent engineers. Although software recoveries are not really the sort of work we advertise for many thanks for taking the time to review. Andy

“I am a self employed composer and performer. I've always emphasised he importance of backing up one's work to my students, and am normally conscientious myself - but in April this year I was composing to a very tight schedule, working at home on a reasonably new computer. I got lazy - and then disaster struck. When my hard drive melted down, it looked as if I had lost all of a new piece I had JUST finished composing, due for premier at a major European music festival three weeks later. To reconstruct the piece would have been impossible - I was devastated, and all enquiries to local IT experts confirmed my worst fears. That's when I contacted R3 - and was immediately reassured by the calm, professional manner in which I was informed of the available options to recover my data. The result, in exactly the time predicted, was the complete recovery of all my valuable data, returned to me on a new hard drive. Situation saved! Professor John Kenny, Guildhall School of Music & Drama, London”

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“I would like to say what a great service you provide this has helped my daughter from not having to re type all assignments for the first year of her nursing degree and and possibly failing if not submitted on time as a consiquence of loosing the hard drive, i would recommend your service to anyone.”

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“The service was quick and efficient they succeeded to re over 90% of my hard drive data where others were telling me it was lost and not retrievable. The whole process was a matter of days not weeks excellent . One small comment I am not computer wiz and they way which you are given to check the data is quite difficult and they talk to you as you are one of them. Which is stressful when you are " in my case dealing withn10 years lost photo,s which are irriplaceable" Richard Barber”

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“Thanks! U saved our CF card”

R3 Data Recovery 5 star review on 15th September 2015

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(Copenhagen) -

Many thanks for your review, Emil. R3 Data Recovery provides access to our world-leading success rates to consumers, businesses and data recovery labs across Europe and Scandinavia. www.r3datarecovery.com

“Great service. Fantastic communication both via e mail and phone. Quick turn round on repair. Life saver!”

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“Cant thank these guys enough. We had lost everything on our server but Data Recovery sorted us out in no time at all savings us time and money on hours lost from our employees. Would highly recommend Tracey”

R3 Data Recovery 5 star review on 17th August 2015

Helpful Report

(Exeter) -

Hi Tracey Despite operation stack, Dartford tunnel and a Friday afternoon rush hour, we were able to get your server in the lab that evening and the time critical data back to you ready for Monday. Obviously the several terrabytes of other data did take another week to transfer and verify but glad we could assist. All the best Andy and the R3 Data Recovery Team

R3 Data Recovery is rated 4.7 based on 581 reviews