Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,671 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,671 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and quality. Immediate personal response to a query and so happy with original purchase I purchased a second matching item. Prices very good and speedy delivery. No hesitation in recommending them.”

Helpful Report

Hello Valda, Thank you for 5 star review, we are very happy to hear you received a response immediately from our customer support as we are a small team this means a lot that our response is fast. We appreciate your support and future recommendations. Many thanks, Faye

“The handbag and purse are excellent, Lovely soft leather. The delivery was very quick and on time. Would recommend them.”

Helpful Report

Hello Carole, Thank you for your review, lovely to hear that your purchases from us were excellent. Thank you for the future recommendations. Warm regards, Faye

“Easy website to navigate. Lovely quality products that don't disappoint on delivery”

Helpful Report

Hello Denise, Thank you for your review, we really appreciate the kind words. Glad you found the website easy to navigate and that you love the the products :) Thanks, Faye

“The quality of the leather is beautiful. The price reflects the quality. Only downside is that the fasteners on the strap are not tight enough-the strap comes loose easily. Apart from that the bag is really lovely.”

Helpful Report

Dear Marea, Thank you so much for your glowing 5-star rating of Pure Luxuries London! We truly appreciate your feedback and are delighted to hear that you find the quality of our leather beautiful. At Pure Luxuries London, we take pride in using only the finest materials to ensure our products meet the highest standards. We also understand your concern about the fasteners on the strap not being tight enough, and we apologize for any inconvenience caused. We appreciate you bringing this to our attention and rest assured, we are continuously working to improve the functionality of our products. Nevertheless, we are thrilled to hear that you find our bag truly lovely and we hope it continues to serve you well. Thank you again for your support, and should you have any further suggestions or feedback, please do not hesitate to reach out. Warm regards, Faye

“Always get my bags from here …soft leather lots of styles and great sales too Good delivery and nicely packaged”

Helpful Report

Hello Eileen, Thank you for 5 star review, great to hear you have purchased from us before and have had great shopping experience with us. Many thanks, Faye

“Chestnut Khalo Crossbody Bag. I am totally delighted and satisfied with my purchase. Delivered in 2 days by post. Superbly packaged. I love the colour and I am delighted with the quality and price. I have ordered a second bag.”

Helpful Report

Hi Jill, Thank you for your review, we appreciate your kind words. Glad to hear you love the colour and quality of the Khalo bag. Thanks, Faye

“Have bought from Pure Luxuries previously, can't fault the quality of their products or their delivery service. Have to restrain myself , despite buying handbags for my daughters, I'm frequently being asked just how many handbags do you need Mum ?? My reply is if I can't treat myself at my age to what makes me happy, it's only money!!!”

Helpful Report

Dear Mrs, Thank you for your 4-star rating of Pure Luxuries London! We greatly appreciate your feedback and are thrilled to hear that you have previously purchased from us and are satisfied with the quality of our products and delivery service. We understand the temptation to indulge in our exquisite handbags, even when faced with inquiries from your daughters about the number of handbags you possess. As our loyal customer, we encourage you to treat yourself and find happiness in what brings you joy - after all, as you rightly said, it's only money! Once again, thank you for your support, and we look forward to serving you in the future. Warm regards, The Pure Luxuries London Team

“Love Pure Luxuries bags. I bought one 2 years ago and it is still like new. I have had so many compliments on it. I have just bought another in a different colour. I have also bought 2 others one I had to return for a slight flaw. There was no hassle with the exchange. Very pleased with the company and quality of their bags.”

Helpful Report

Hi Barbara, Thank you for your review, lovely to hear you have had a few of our products already. So glad to hear you have had so many compliments :) Many thanks, Faye

“Fantastic quality my granddaughter loved hers have bought 5 now and the service was first class”

Helpful Report

Dear Alicia, Thank you so much for your amazing 5-star rating of Pure Luxuries London! We truly appreciate your kind words and are thrilled to hear about your fantastic experience. We are delighted to know that you found our products to be of fantastic quality. It brings us great joy to hear that your granddaughter loved her gift. We take pride in offering products that bring joy and happiness to our customers. Moreover, we are grateful for your continued support, as it means a lot to us that you have already purchased five items from us. Your loyalty is greatly appreciated! Lastly, thank you for highlighting our first-class service. We strive to provide exceptional customer service, and it's rewarding to hear that our efforts have made a positive impact. Once again, thank you for taking the time to leave a wonderful review. Your satisfaction is our top priority, and we look forward to serving you again in the future. Warmest regards, Faye

“Good quality handbag at a realistic price . Delivery very fast .Just a bit on the small side otherwise 5/ 5.”

Helpful Report

Thank you, Frances, for your generous 4-star rating of Pure Luxuries London! We truly appreciate your feedback. We're thrilled to hear that you found our handbag to be of good quality and reasonably priced. Our team always strives to provide fast and efficient delivery service. We understand that the size may not have been perfect for you, but we hope it still met your expectations. We value your support and hope to have the opportunity to serve you again in the future.

“this is my second bag from Pure Luxuries, they are lovely bags well made , and a great price. I will certainly buy more ,.”

Helpful Report

Dear Lynne, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled to hear that you are enjoying our products. It brings us great joy to know that this is your second bag from Pure Luxuries and that you find them to be lovely, well-made, and reasonably priced. Your kind words mean the world to us! We look forward to serving you again in the future and helping you pick out more fantastic bags that you'll love. Warmest regards, Pure Luxuries London Team

“I have bought a few things from you with no complaints except the last purse I bought unfortunately I was losing all my coins in the zip compartment it is not finished very well at the end as it has too big a gap bit disappointing.”

Helpful Report

Hello Mary, We're sorry to hear about your experience with the zip compartment of your recent purchase. This is certainly not the standard we aim for. Please accept our sincere apologies for any inconvenience caused. We'd like to make things right for you. Could you please reach out to our customer service team with your order details? We'll do our best to resolve this issue promptly for you. Thanks, Faye

“This is my third bag from Pure Luxuries. And unlike the other two that I absolutely Love!! This Derwent one is very hard leather and not what I was expecting. It WAS very cheap in the sale and delivered very quickly as normal. Just not very sure if I will use it.”

Helpful Report

Dear Janice, Thank you very much for taking the time to provide us with your feedback on your recent purchase from Pure Luxuries London. We truly appreciate your honesty and value your opinion as a loyal customer. We sincerely apologise that the Derwent bag did not meet your expectations. We understand that the leather on this particular bag was harder than what you were anticipating. Please know that this is not the standard we aim for, and we apologise for any inconvenience caused. We are grateful for your understanding of the discounted price and the timely delivery, despite the disappointment with the product itself. We genuinely want to make things right for you, Janice. In order to rectify the situation, we kindly request your assistance in letting us know how we can improve your experience and ensure your complete satisfaction. Once again, thank you for sharing your thoughts with us. We value your continued support and look forward to serving you better in the future. Best regards, Pure Luxuries London

“Took advantages of your fantastic prices to get some presents ready for Christmas. Fantastic quality and great prices. Now bought several bags from you and never disappointed”

Helpful Report

Dear Tony, Thank you so much for taking the time to share your delightful 5-star rating of Pure Luxuries London. We genuinely appreciate your continuous support and trust in our brand. It brings us immense joy to hear that you not only found our prices fantastic but also took advantage of them to prepare some wonderful Christmas presents. We strive to offer high-quality products at great prices, and it is incredibly rewarding to know that we have met your expectations time and time again. Once again, thank you for your outstanding review and for choosing Pure Luxuries London. We wish you a fantastic holiday season filled with joy and happiness! Warm regards, Faye

“Very pleased with my purchase excellent quality, have purchased from here before and would recommend.”

Helpful Report

Hi Rogers, Thank you for your review and kind words. Lovely to hear you have purchased from us before as well and thanks for the recommendations. Thanks, Faye

“Very pleased with all items purchased, delivery time impressive, value for money first c!ass. First time l have used Pure Luxuries but l bet it won't be the last. Nice to be able to keep up with JONES at sensible prices”

Helpful Report

Thank you so much, Corngirl, for your wonderful 4-star rating of Pure Luxuries London! We are thrilled to hear that you are very pleased with all the items you purchased from us. We take pride in providing impressive delivery times and ensuring that our products offer great value for money. We are delighted to have had the opportunity to serve you for the first time, and we can assure you that it won't be the last. We agree, it's nice to be able to keep up with JONES at sensible prices. Thank you again for your support, and we look forward to serving you even better in the future!

“Bought two bags recently for birthday presents. They are lovely and fantastic quality. Pure luxuries service is also amazing. Bags arrived within 5 days by royal mail.”

Helpful Report

Hello Fiona, Thank you for your glowing review of our company. Lovely to hear that you purchased two of our bags and the quality is fantastic and our service was excellent. Many thanks, Faye

“Great product, really good service,”

Helpful Report

Hi John, Thank you for your review and feedback on our service. Warm regards, Faye

“A lovely bag, very good value thank you 😊”

Helpful Report

Hi Karen, Thank you for your 5 star review,, glad to hear to you think our products are good value and your bag is lovely. Many thanks, Faye

“Love my new handbag wanted large gab bag found beautiful soft leather one for amazing price this is my 3rd one frompure luxuries always fast delivery”

Helpful Report

Hello Julie, Thank you so much for your 5 star review, we appreciate your support for our company. Amazing to hear that this is your 3rd bag from us and you have always experienced fast delivery from us. Thanks, Faye

“Lovely leather bag at a good price. Ordering was very easy and I was kept updated on delivery etc. Bag arrived well packaged and on time. Will definitely be purchasing more bags from Pure Luxuries.”

Helpful Report

Thank you so much, VWdancer, for your fantastic 5-star rating of Pure Luxuries London! We are thrilled to hear that you found our leather bag lovely, and that it came at a good price. We also appreciate your kind words about our easy ordering process and regular delivery updates. It brings us joy to know that your bag arrived in impeccable condition and on time. We are grateful for your support, and we can't wait to assist you with more bag purchases in the future. Thank you again for choosing Pure Luxuries London!

Pure Luxuries London is rated 4.9 based on 5,671 reviews