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Pure Luxuries London Reviews

4.9 Rating 5,671 Reviews

100 %

of reviewers recommend Pure Luxuries London

Company Reviews

Product Reviews

4.9

Based on 5,671 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Pure Luxuries London 5 star review on 9th March 2020

Pure Luxuries London 3 star review on 4th January 2018

Pure Luxuries London 5 star review on 1st March 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag was nothing like the photo you advertised and was very stiff and no inner lining, i also had my daughters name put on which cost an extra £5 and you can’t even see the name on the bag, very disappointed and had very good reviews on the other bags and belt I brought previously which I give 5 stars, won’t be buying from you again sorry 😞”

“I ordered pink cashmere socks and was sent a weird scarf thing.”

Hello Shirley, Thank you for your review and order. I am sorry to hear the incorrect item has been received, please kindly reach out to our customer support team via info@pureluxuries.com. From there they can assist you further in resolving this issue for you. I apologise profusely for the inconvenience caused. Warm regards, Pure Luxuries

“I bought a leather cross over bag and on the first use the seams started to come away. I gave had a full refund”

“It's nice quality but it doesn't stay closed so I can't use it wownt be buying anymore”

Good morning, Thank you for your email. I am very sorry to hear that your bag has developed faults. Please accept our sincere apologies for the disappointment caused. Our products are built for durability but, regrettably, manufacturing errors occasionally do occur in some items leading to faults later on. When such faults arise within the 6 month warranty period we of course replace or refund products as quickly as possible. To return the item, please fill in the original returns form and indicate on it whether you would like a replacement or refund. The next step is to print a free returns label through Royal Mail - the instructions and link for doing this can be found here: https://www.royalmail.com/track-my-return/create/1964 If you do not have access to a printer, a QR code will be provided within the body of the email that you receive after creating your label. The Post Office staff are able to scan the QR code and then print the label for you. In the meantime, do let me know if you have any further questions and I will be happy to help. Warm regards

“The handles were so bent and wouldn’t straighten out at all, I have sent it back but no refund as yet”

“Really disappointed with this product. Very basic bag with no internal pockets. I will be returning it as soon as I have some time to spare. Such a shame”

“Bought a bag for £129 - a couple of weeks later, it’s £49. I shan’t go near these people again.”

“Warning / Caution I bought a ladies handbag for my wife for Christmas in Dec 12, 2023. Payment was made.. However no email confirmation. I looked up the company website and it does not have any telephone number. I sent several messages on their website about this matter. Total silence. What do take of it ? Please be informed about this before you make any purchase from this company.”

“You can't put anything in the big pocket. You'll not be able to put the straps on and close it. Too short straps.”

“Bought the laptop carrier bag for my husband just before the Covid-19 outbreak. Due to be in lockdowns and working from home etc, my husband didn't use the bag until 2 months ago. Within 2 months, the shoulder strap has come away from the bag. I have contacyed the company twice and have not heard from them. Reallg disappointed as I spent over the odds for what I thought would be a smart, sturdy and luxury bag. Waiting to hear from them”

“Very disappointed with my purchase that I bought few months ago the zip broke within a very short time of using the bag”

“One use with only 10kg in it. Has scuffed easily on the sides, with the leather 'finish' also breaking off where I held it on the handles and used the strap. The strap has now broken after walking through the airport. Received this as a birthday present and now stuck with it on a long trip. Poor quality”

“Bought a 'Terance' man's leather messenger bag. After a few uses of the bag the strap attachment failed and the metal attachment hit my husband in the eye. The bag was clearly defective however Pure Luxuries have only offered 15% off another bag when I contacted them about it. Disappointed as was initially pleased with it and it appeared to be good quality. Will not be using the 15% discount!”

“Terrible have in gold and rose gold and they tarnish like mad. Only worn each pair once and then haven’t been able to again due to terrible quality-they look awful.”

“Bag arrived damaged, shoulder strap was missing and stitching coming undone. Very disappointed in this item. Will not use them again and will not recommend. Luxury it was not!”

“I've had what is supposed to be a 'good quality' leather purse for 18 months, the leather is already splitting and lifting off and the metal clasp and decoration is tarnishing. certainly doesn't look like a luxurious leather any more, waste of money”

“Dont buy, terrible quality not leather and they don't reply when you want to return”

“I purchased wallet which is dreadful quality it’s there own brand.”

“I was bought a blue handbag from you at Christmas which had to be returned because the colour came off the leather after very little use. Regrettably the replacement tan one is now exactly the same thing!”

Hi, We are very sorry to hear this, please can you email over your order details and name to info@pureluxuries.com and we will try our best to resolve this issue for you. Many thanks,

“Rubbish quality and smells”

Hi, We are very sorry to hear this - Please can you give us your order details and name to info@pureluxuries.com so we can address this issue for you and get it resolved. Many thanks,

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Pure Luxuries London is rated 4.9 based on 5,671 reviews