Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,611 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,611 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Pure Luxuries London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 4 of your lovely bags and have been very happy with them. But this last one was sent with no paper stuffing inside and it was folded over. That fold line is very noticeable still in my bag. This is bound to happen if it is posted out this way. I can only hope that if I really stuff it full of paper when I’m not using it, I may be able to reduce the mark. I really am disappointed with this problem.”

Helpful Report

Hello Mary, Thank you for your review. I have looked into this further and can see you were in contact with our customer support team regarding this issue. I believe it has now been resolved, again apologies for this to happen. We strive to minimise warehouse space to accommodate more stock. Many thanks, Faye

“Bag arrived squished in plastic very creased couldn't return as lost receipt very disappointed”

Helpful Report

“The Colette Bag in dove grey was sent back straight away. Terribly finishing. Looked so cheap. Their customer service team responded quickly & refund went smoothly.”

Helpful Report

“So overpriced for the product won’t be buying again”

Helpful Report

“Was disappointed no lining no pockets just bare leather does not stand up on own photo very deceiving as handles look longer than actual size.”

Helpful Report

“I bought 'Astley' black Leather Handbag with Order #92108 on 25/10/2023. I'm very disappointed with the quality of the bag. The full price was £69 and with 20% off, I got it for £55.20 but it's not worth the price. My previous purchases were far more quality. I'm keeping it only because I need a couple of small black handbags.”

Helpful Report

“Hi i purchased a bag on the 30th November, i still havent had any correspondence or update on my order. Can you please advise. Regardz Corrine Dunn”

Helpful Report

“The bag could be lovely but it just dosent stay shut even with minimal items inside. Its just not safe and secure enough for me. Such a shame bit easy to see why it is the price it is. I couldn't send it back as i had thrown the original packaging etc. I normally don't have a problem with your bags as i have 3 su h a shame wish i'd gone for the original one i'd looked at now with a zip.”

Helpful Report

Hello Diane. Thank you for your review and I am very sorry for the disappointment caused. If you are not completely satisfied with your order, we offer a free returns service and will be happy to provide a full refund. Please contact info@pureluxuries.com and our customer care team will be happy to assist you return your item. Kind Regards Pure Luxuries Customer Care

“I love my bag which bought for work but the zip broke soon after I bought it. It’s a real shame as apart from that I love it but as I paid a lot for it, I would like it to be a functioning bag with a zip!”

Helpful Report

“Didn’t receive it as bag was cancelled and I was refunded”

Helpful Report

“I paid an extra £2 for my item to be specially gift wrapped and I received a bag and string to do it myself? I could have just used a bag I had myself in that case.”

Helpful Report

Hi, Thanks for the review and feedback. On our website it does refer to it as a gift bag. We are sorry that your expecting in the gift bag - due to parcel carries it would be very hard for this to be kept undamaged as it would mos likely come with defects due to couriers. We are currently in talks with sorting this issue out. Many thanks,

“I am very pleased with the concka rucksack I recently bought from Pure Luxuries. I nearly had to send it back, however, as on arrival I couldn’t unzip the bag. After some time I managed to release the zip and found it had become caught in the lining. I have now trimmed the lining but it was annoying and surely bags should be checked before dispatch?”

Helpful Report

Hello, Thank you for you review and feedback. We are sorry to hear this had happened to you and you had to trim it, this should have been checked before dispatch. Can we ask you to contact info@pureluxuries.com so we can look into this further regarding the design. Many thanks,

“My purchase was refused twice as sage pay said mycard details were suspect even though I had made a couple of purchases with you on the same card”

Helpful Report

Hello Rhonda, Thank you for order and bringing this technical issue to our attention. This is unfortunately something that has cropped up in the past. Your unsuccessful payment may be caused by many factors. One issue might be due to your browser blocking the payment authentication pop up. Therefore, please turn off pop up blocking, or use a different browser. This should prevent further issues during the authentication process - allowing your payment to complete normally. If you experience any further issues please let me know at info@pureluxuries.com where we can help further.

“Bag I paid for looked different inside to the bag I received.”

Helpful Report

“Product not as expected. Never used it.”

Helpful Report

Hello Mohit - thank you for your review. If you are not satisfied with your purchase, we have a free returns policy for unused items. If there is any issue at all - please contact us at info@pureluxuries.com and our customer service team will help you :)

“I ordered two leather wallets, paid and chosed the one day delivery but i recieved my parcel after one week which I find it ridiculous, i sent them an email inquiry about my order why it is taking so long, and they just replied with an apology email letter, Awful amd unacceptable.”

Helpful Report

“The item I bought was excellent, but I had trouble placing my order. The first time I tried it didn't work (even though I got a message saying the order was placed) and I had to place it a second time, after realising I didn't get any confirmation email.”

Helpful Report

“My purse arrived quickly but unfortunately the zip was faulty. Returned for full refund which was processed quickly. Customer service good but product a little below standard.”

Helpful Report

Thank you very much for your review. We are very sorry that the product ordered had a fault. The vast majority of our products arrive fault free, but unfortunately some manufacturing faults do affect products after purchase. We do hope you consider ordering from us in the future. Warm regards Pure Luxuries Customer Care

“I bought a laptop case one side of the handle for shoulder is not done properly. It says you can put up to 16 inch laptop but my laptop is 15.6 and flap doesn't closes. Buckle is hard to fasten”

Helpful Report

Hello Asif - thank you for your review. I am sorry you are having problems with your order - it is worth noting that the laptop size corresponds with the diagonal screen size of the laptop rather than the direct width of the device. If you would like to exchange the item, or obtain a full refund, you can of course do so, free of charge, by returning it to us using our free returns system. Please email us at info@pureluxuries.com if you would like further assistance or have any further questions. Warm regards Pure Luxuries Customer Care

“After owning the bag for approx 2 weeks the clasp came off”

Helpful Report

Good morning Mr Bennett, Thank you for your review. We are very sorry to hear that you have experienced a fault with your bag. Our products are designed for quality and durability, and as such we will replace any item which is faulty (all of our products come with a 6 month warranty to cover faults). Your order will have come with a returns form - please use this and the prepaid postage label to return the bag to us at no cost to yourself and we will arrange a replacement or refund as you prefer. Warm regards Pure Luxuries Customer Care

Pure Luxuries London is rated 4.9 based on 5,611 reviews