Pure Luxuries London Reviews

4.88 Rating 3,608 Reviews
98% of reviewers recommend Pure Luxuries London

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
99%
on-time delivery
100%
accurate and undamaged orders
Customer Service
Email
communication channels
"Service was prompt and I was pleased with the bag ordered. Great prices."
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"Excellent service, delivered on time, quality product"
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"Everything was as described I will shop here again"
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"Excellent price and service, received promptly"
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"Original item OOStock, paid again for a different holdall,despite reservations!!They did however comunuicate well though ,& refunded my original monies. Delighted with my purchase & very pleased the way they handled it."
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"Really good product and it arrived promptly"
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"Absolutely gorgeous product received on time and exactly as shown. Ordering and delivery were both brilliant - thank you. I would highly recommend this company."
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"Ordered 2 different bags before Christmas - both arrived promptly. Chose the one I preferred and returned the other free of charge by downloading the returns label which can be scanned in main Post Offices. Refund was actioned quickly. I then ordered a second bag (a smaller across the body bag in a royal blue) a week or so later - again arrived promptly. Love the bags, they are all really good quality for a great price - very classic and smart, not covered in cheap looking bling like some brands. I have 2 Osprey handbags and these are comparable in terms of style and quality. The grey/taupe bag pictured below. I will be ordering again in the future and have recommended to a few friends and family."
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"Prompt service and great products. Have bought from Pure Luxuries on two occasions and haven't been disappointed."
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"Very pleased with purchases and excellent delivery service"
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"I ordered a red leather backpack style handbag and I am pleased with the size and the quality of the bag. The bag was delivered promptly and was well wrapped. I had expected the bag to have leather straps but when I checked the description of the handbag, on the web site, it does state fabric straps. The straps are strong fabric and do not affect the use at all. I would use Pure Luxuries again."
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"I was sadly disappointed with my purchase. The wallet arrived late, which I did get a delivery refund for, but also wasn't up to the quality I had expected. It feels and looks a bit cheap and, although I understood that the colour "vintage black" isn't standard black, this wasn't even close to black, but very much brown. Unfortunately as it's personalised I can't get a refund."
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"Good customer service. Great quality of goods. Fast delivery even at a busy period."
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"This bag is absolutely beautiful. The quality is exceptional. Lots of room inside with little slots and a zip inside. Love the black and cream contrasting. I would highly recommend this item."
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"Couldn’t fault this company. Ordered a last minute Christmas gift which was dispatched immediately for next day delivery. I was kept up to date with the progress from dispatch through to receiving item. The item itself was beautiful, good quality - packaged & presented with care. At one point I thought I may have to return it (personal circumstances) and when I enquired as to how I went about this the company immediately responded with full instructions & no quibbles. Couldn’t rate Pure Luxuries high enough. Excellent product, excellent customer service. Well done."
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"The service and product this company provided was excellent. I highly recommend them and would not hesitate to use them again."
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"Great bag well made look lovely"
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"Great quality and value for money."
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"Fantastic value for money. Bought as a present recipient delighted"
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"Good quality product and excellent service.. The (man) bag was nicely packaged too which has was good as it was a gift."
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Pure Luxuries London is rated 4.88 based on 3,608 reviews

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