Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,078 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buying from this company, so I was not sure what to expect as I had spotted their advert on Facebook. I loved the shape and colour of the shoulder/handbag they were advertising, and it was considerably reduced, so I was not sure what would arrive. The handbag arrived within 5 days of purchase and I love it, the quality is excellent, it is exactly as described, I can use it as a shoulder bag or as a strap bag for my wrist. The leather is soft and supple, the lining is a champagne/cream colour, the clasps are a gold metal colour. There is a large outside zipped pocket and 3 internal pockets, plenty of room for phone, makeup, etc. I don't like a large heavy bag as they cause my shoulders/back to ache, this bag is perfect for me. It arrived within 5 days, well packaged and was an excellent price, I have no hesitation in recommending this company, the advert was true to my purchase.”

Helpful Report

Hi Gillian, Thank you for your detailed and thoughtful review! We're thrilled to hear that you love your new handbag and found the quality excellent. It's great to know that the bag's shape, colour, and features met your expectations, and that it arrived quickly and well-packaged. We appreciate your recommendation and are glad you had a positive experience with us. Warm regards, Faye

“Love my new bag arrived on time very pleased thankyou”

Helpful Report

Thank you so much, Diane! We’re thrilled to hear that your new bag arrived on time and that you’re so pleased with it. Your satisfaction is our top priority, and we’re grateful for your kind words. We look forward to welcoming you back soon! 😊 - Thanks, Faye

“Good quality leather. Made many purchases over the years.”

Helpful Report

Thank you so much, Laraine! We greatly appreciate your continued support and are thrilled to hear that you’ve been pleased with the quality of our leather products over the years. Your loyalty means a lot to us, and we look forward to welcoming you back for your next purchase! 😊 - Thanks, Faye

“Wish they done beige”

Helpful Report

Thank you, Alice! We appreciate your feedback and will pass on your suggestion about adding beige to the range. Stay tuned—you might see it in the future! 😊

“I have now bought 3 bags! Ordering was easy and the delivery outstanding - always arrived before I expected them. The quality is second to none and I am so pleased with all purchases, one blue handbag, one grey hand/shoulder bag and one natural tan tote bag. Superb every one!”

Helpful Report

Thank you so much, Veronica! We’re thrilled to hear that you’re loving your new bags and that your ordering experience has been so positive. Timely deliveries and top-notch quality are what we strive for, and your feedback truly means the world to us. We can't wait to see what you’ll choose next! 😊 - Thanks, Faye

“Bag as described on website, prompt delivery. This is my third purchase from Pure Luxuries and will certainly use them again in future.”

Helpful Report

Thank you, Hilary! We're delighted to hear that you're another satisfied customer after your third purchase. We truly appreciate your loyalty and are glad that your bag met your expectations. We look forward to serving you again in the future! 😊 - Thanks, Faye

“I first purchased a bag from Pure Luxuries for my Grandaughter and I was so impressed that I decided to get one for myself. The quality is excellent and the prices are unbelievable. No doubt I will be buying again”

Helpful Report

Thank you, Nina! We're delighted to hear both you and your granddaughter are enjoying your Pure Luxuries bags. Your kind words about the quality and value mean a lot to us. We can't wait to help you find your next perfect bag! 😊 - Thanks, Faye

“Have purchased many bags from Pure Luxuries and have not yet been disappointed. I love it when my latest choice arrives all wrapped in paper and the smell of the leather. Have bags in most colours now but keep looking for a dark green one.”

Helpful Report

Thank you, Beverly! We're thrilled to hear you've been enjoying your Pure Luxuries collection. The smell of leather and the unwrapping experience are truly special moments we aim to deliver. We’ll definitely pass on your wish for a dark green bag to our design team. Thanks, Faye

“A lovely well made bag ,really pleased with it. Was packed very well and delivery was excellent”

Helpful Report

Hello Mrs J Lovell, Thank you for your lovely feedback, we appreciate you taking the time to review us. Very glad to hear your product was packed well and delivery was excellent. Many thanks, Faye

“Nice bag good quality fits all my bits and bats in , very quick delivery would buy from there again”

Helpful Report

Thank you, Carole, for your kind feedback! We're delighted you love your bag and found it practical for all your essentials. We hope to see you shop with us again soon! - Thanks, Faye

“I have purchased a number of items and really pleased with the quality”

Helpful Report

Thank you Jo, for your continued support! We're thrilled you're happy with the quality of your purchases. We look forward to serving you again! - Thanks, Faye

“Lovely bag and great quality. Thank you”

Helpful Report

Thank you, Beryl, for your kind words! We're delighted to hear you love your bag and its quality. We hope to see you shop with us again soon! - Faye x

“Have bought many bags from Pure Luxuries and am never disappointed! Speedy delivery and bags are always wrapped nicely and so are well protected from damage. Overall 100% happy, can't get better than that can you?”

Helpful Report

Thank you for your wonderful feedback! We're thrilled to hear you're 100% happy with our products and service. It's great to know that you appreciate the care we take in packaging and delivery. We look forward to serving you again soon!

“Nicely finished overall but I am disappointed by the lack of space in the bag. It is quite narrow in the middle so it is hard fit a purse in comfortably. Also, I didn't realise it didn't have a double zip. Makes it awkward to manage especially as I have a disability with my hands.”

Helpful Report

Hi Theresa, thank you for your feedback. We're sorry to hear the bag hasn’t met your expectations in terms of space and functionality. Your comments about the narrow middle and the zip are very helpful, and we’ll share this with our design team for consideration in future collections. If there’s anything we can do to assist or if you'd like help finding an alternative bag that suits your needs better, please let us know. 😊

“I have bought several bags for family and friends and I am really happy with the quality of the bags and at a great price. I also bought a belt for myself and it is great quality”

Helpful Report

Hi Anne, Thank you for your wonderful feedback! We're so pleased to hear that you've chosen our bags as gifts for your loved ones and that you're happy with the quality and value. It's great to know you're enjoying your belt too! We truly appreciate your support and look forward to serving you again soon. Best wishes, Faye

“Just received bags Emma in navy blue and Little Kristen in dark plum and they are both gorgeous. This is my 3rd bag from your company and I have to say I am very impressed once again I will certainly recommend you to friends as whole process of ordering is simple and delivery quick and efficient...Thank you Pure Luxuries”

Helpful Report

Hi Eileen, Thank you so much for your glowing feedback! We're thrilled that you're enjoying your Emma and Little Kristen bags they sound like perfect picks. Your continued support and recommendations mean a lot to us. We're delighted the whole process has been seamless for you. Looking forward to seeing you again soon! Best regards, Faye

“My second bag bought from this company. Both good quality.”

Helpful Report

Hi Mrs. Cornthwaite, Thank you for your loyalty and kind words! We're delighted you’re happy with the quality of your bags. We hope they bring you joy and practicality for years to come. Best wishes, Faye

“Great hand bag, as described, prompt delivery”

Helpful Report

Hi Yvonne, Thank you for your kind feedback! We're so glad to hear you're happy with your handbag and the prompt delivery. We hope it serves you well and look forward to your next visit. Best regards, Faye

“Very happy with my Arabella bag, arrived very quickly. Excellent value for money. Would definitely buy from this company again.”

Helpful Report

Hi Janet, Thank you for your lovely feedback! We're thrilled to hear you're happy with your Arabella bag and that it arrived so quickly. It's great to know you found it excellent value for money. We look forward to welcoming you back for your next purchase. Best wishes, Faye

“The colour of the bag is not as expected.It is brown not the colour I ordered. I don’t wear brown. Will have to return it, rather annoying as I’m very busy at this time.”

Helpful Report

Hello Elisabeth, Hello, I’m sorry to hear the color wasn’t as expected. We understand that it’s disappointing, especially when you’re busy. Our team will make the return process as smooth as possible to minimise any inconvenience. If there's anything specific we can do to help, please let us know. Thank you, Faye

“First time buying from this Company. There was no fuss with ordering online and the goods arrived in very good time . I am delighted with the bags I got. The quality and color was exactly as marketed. I would surely visit again and recommend to friends”

Helpful Report

Hi Grace, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with your order and that you're happy with your bags. We look forward to welcoming you back and appreciate you recommending us to your friends! Best regards, Faye

Pure Luxuries London is rated 4.9 based on 6,078 reviews