Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,201 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Pure Luxuries London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love this bag, it is really stunning, with black and brown together, also a lovely size. It will be well used, and I'm sure admired.”

Helpful Report

Thank you so much for your fantastic review, Jean! We're overjoyed to hear that you absolutely love your bag and find the black and brown combination stunning. It's wonderful to know that its size is just right for your needs. Your appreciation means the world to us, and we hope it brings you many compliments! We look forward to serving you again soon! 😊 - Thanks, Faye

“I am very happy with this bag. It is contemporary and classy and the black and brown combination makes it a bit different. My only complaint is, that when it arrived, it had a rather ‘fusty/musty’ smell, as though it had been kept in a damp place. I put it outside on my clothes line for a few hours and, fortunately, the smell disappeared. Had it not been for the unpleasant smell, I would have given 5 stars.”

Helpful Report

“Bought the aurora bag in plum colour as a present for my sister. She hasn’t opened it yet but when it arrived to me I was really impressed with the quality packing and the beautiful colour. I was tempted to keep it!”

Helpful Report

Hello Jennye, Thank you for your lovely review! We're so pleased to hear that you were impressed with the quality of the packing and the stunning plum color of the aurora bag. It's always tempting to keep something so beautiful! We appreciate your thoughtful gift choice and can't wait for your sister to experience it too! Warm regards, Team Pure Luxuries London

“Beautiful little bag great quality .Delivery very fast would highly recomend”

Helpful Report

Hello Cheryl, Thank you for your kind words! We're delighted to hear that you're enjoying your beautiful bag and that the delivery was fast. Your recommendation means the world to us! We appreciate your support and can't wait to serve you again soon! Warm regards, Team Pure Luxuries London

“Good quality and size. Loving the lol of leather.”

Helpful Report

Hello Beatrice, Thank you for your wonderful review! We’re thrilled to hear that you’re loving the quality and size of your leather item. It’s always our pleasure to provide products that exceed expectations. We appreciate your support and can’t wait to welcome you back soon! Warm regards, Team Pure Luxuries London

“I am very happy with my new handbag. It arrived quickly.”

Helpful Report

Hello Suzanne, Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your new handbag and that it arrived quickly. It’s always our goal to ensure our customers receive their orders promptly and are satisfied with their purchases. We appreciate your support and hope to see you back again soon! Warm regards, Team Pure Luxuries London

“Easy ordering, good value, nice product, super fast delivery”

Helpful Report

Hello Vicky, Thank you for your fantastic review! We're so pleased to hear that you found ordering easy and great value, along with speedy delivery. It’s always our aim to provide a smooth shopping experience, and it’s wonderful to know we hit the mark with you! We hope you enjoy your lovely product, and we look forward to welcoming you back again soon. Warm regards, Team Pure Luxuries London

“Really good quality backpack, not used yet as it is a birthday present for my daughter but I'm sure she will love it! Very fast service too, arrived much faster than expected. Excellent price with a 20% discount offered at checkout.”

Helpful Report

Hello Anne, Thank you for sharing your lovely review! We’re delighted to hear that you found a quality backpack for your daughter’s birthday and that our fast service made the experience even better. It’s great to know you took advantage of the discount as well! We hope she adores her new backpack as much as we do! Thank you for choosing us, and we look forward to serving you again. Best wishes, Team Pure Luxuries London

“I now have 4 of your phone bags. I love them. I travel light these days and they hold just the tight amount and are easy to wear. Excellent fast delivery.”

Helpful Report

Hello Christine, Thank you for your glowing review, we really appreciate it. Amazing to hear that your have 4 of our leather bags already :) Hope to see you shopping with us again soon. Thanks, Faye

“Great service. Delivery was quick. Love my bag. Not used it yet. Love the fab smell of the soft leather. My only concern is the side pockets on the colette. Worried if my things might fall out if I have the bag on my shoulder and I bend over.! Maybe poppers to keep things secure?”

Helpful Report

Thank you for your thoughtful review, Ann! We're delighted to hear that you love your new bag and appreciate the smell of the soft leather—it really is a wonderful feature! We understand your concerns about the side pockets on the Colette. Your suggestion for poppers is a great idea and something we’ll definitely consider for future designs. Customer feedback is invaluable to us, and we’re always looking to improve! Enjoy your beautiful bag, and we look forward to seeing you again for more luxurious items. Warm regards, Team Pure Luxuries London

“lovely bag, really good quality and a very good price”

Helpful Report

Thank you so much for your wonderful review, Jennifer! We’re thrilled to hear that you’re pleased with the quality of your bag and that you found it at a great price. It’s always our goal to offer luxurious products that make our customers happy! We hope you enjoy your new bag and look forward to welcoming you back soon for more fabulous finds. Warm regards, Team Pure Luxuries London

“I really love the bag lots of pockets and very well put together. I ordered navy and it is so dark it could be black”

Helpful Report

Thank you so much for your lovely review, Stella! We're thrilled to hear that you love the bag and appreciate its design and pockets. It's great to know that the navy color has met your expectations, even if it leans a bit darker! We hope you enjoy your new accessory and look forward to seeing you again soon for more of our luxurious items. Warm regards, Team Pure Luxuries London

“Lovely quality handbag plus speedy delivery I'm very happy with my purchase thank you”

Helpful Report

Thank you so much for your fantastic review, Adele! We're thrilled to hear that you love the quality of your handbag and that it arrived quickly. It's wonderful to know that you're happy with your purchase! We can't wait to have you back for more luxurious items in the future. Warm regards, Team Pure Luxuries London

“Lovely soft leather shoulder bag. Lovely colour. Good price, fast delivery.”

Helpful Report

Thank you so much for your lovely review, Jill! We're delighted to hear that you’re enjoying your soft leather shoulder bag and appreciate the beautiful color. It's always wonderful to know our customers are satisfied with their purchases and the fast delivery! We hope to see you back soon for more of our luxurious offerings! Warm regards, Team Pure Luxuries London

“Lovely handbag, deceptively big. Very well made. Lots of friends have past comments on it as well. I wish Royal Mail would leave the parcels in covered porch rather than flower pots.”

Helpful Report

Thank you so much for your wonderful review, Carol! We're delighted to hear that you love your handbag and appreciate its quality and size. It’s always lovely to know that it has garnered compliments from your friends too! We also understand your concern regarding the delivery; your feedback is important to us, and we'll pass it along. We hope to see you again soon for more fabulous finds! Warm regards, Team Pure Luxuries London

“Chelsea soft leather crossbody bag, very lightweight, roomy bag. Very happy.”

Helpful Report

Thank you so much for your lovely review, Margaret! We're thrilled to hear that you're happy with your Chelsea soft leather crossbody bag and that you find it both lightweight and roomy. Your satisfaction truly makes our day! We look forward to welcoming you back for more Pure Luxuries in the future. Warm regards, Team Pure Luxuries London

“Love my 3 new phone bags. Good quality leather and they hold all my essentials. Well worth the money and prompt delivery.”

Helpful Report

Thank you so much for your fantastic review, Christine! We’re thrilled to hear that you love your new phone bags and appreciate the quality of the leather. It’s wonderful to know that they hold all your essentials while providing great value for money. We're glad the delivery was prompt as well! Looking forward to your next visit for more luxurious finds! Warm regards, Team Pure Luxuries London

“Very pleased with my bag lovely leather ,great price, good service & quick delivery would order from here again”

Helpful Report

Thank you so much for your lovely review, Mrs! We're thrilled to hear that you’re pleased with the quality of the leather, the price, and our service. It’s wonderful to know that you received your order quickly. We can’t wait to welcome you back for more luxurious finds in the future! Warm regards, Team Pure Luxuries London

“Very pleased with my purchase. As always a quality product at a very reasonable price which was despatched very quickly. I would certainly recommend you. Thank you”

Helpful Report

Thank you so much for your wonderful review, Lucille! We’re delighted to hear that you’re pleased with your purchase and appreciate the quality and swift dispatch. Your recommendation means the world to us! We can’t wait to welcome you back for more luxurious finds in the future. Warm regards, Team Pure Luxuries London

“I have now purchased 3 bags from Pure Luxuries and can honestly say they are of excellent quality. Admittedly I did purchase when they were on sale. Delivery was fast and good.”

Pure Luxuries London 5 star review on 7th August 2025

Helpful Report

Thank you so much for your amazing review, Lou! We're delighted to hear that you are enjoying the excellent quality of the bags you've purchased from us. It's great to know that the fast delivery met your expectations as well. We truly appreciate your continued support and look forward to serving you again with more beautiful finds! Warm regards, Faye

“Great and versatile bag. Keeps my cash and cards safe in the middle section which zips. I have two of these, Black and Tan and silver. So soft too”

Helpful Report

Thank you so much for your fantastic review, Ann! We're thrilled to hear that you're loving your versatile bags and that the zippered section keeps your cash and cards safe. Having them in Black, Tan, and Silver must look stunning! We truly appreciate your support and look forward to serving you again soon. Warm regards, Team Pure Luxuries London

Pure Luxuries London is rated 4.9 based on 6,201 reviews