Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,249 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quality leather handbags ,excellent customer service ,very good prices/value for money,fast delivery and would recommend.”

Helpful Report

Hi Elizabeth, Thank you so much for your brilliant 5-star review! We’re thrilled you love the leather handbags, find excellent value, and that delivery was fast. We truly appreciate your kind words and can’t wait to help you find your next favourite piece. Many thanks, Faye

“I bought my glorious over the shoulder back from Pure Luxeries and I'm so pleased with it. I chose the 'Chilli Pepper Red' to go with my summer sandals. The quality of the bag is excellent and the price was great too. Definitely a win, win for me.”

Helpful Report

Hi Christine, Thank you for the brilliant 5-star review! We’re so glad you’re loving the over-the-shoulder bag in Chilli Pepper and that it complements your summer sandals. It’s wonderful to hear you’re happy with the quality and the value. Many thanks, Faye

“My mother loved her cross body bag. She is in a wheelchair and finds this type of bag ideal. Although small, it has plenty of compartments to store glasses, purse, hair comb, make up etc. She loved the Navy colour. A very happy mum.”

Helpful Report

Hi KJH, Thank you for the brilliant 5-star review! We’re so glad the cross body bag suits your mum and that the navy colour and compartments are a perfect fit, especially for wheelchair use. It’s wonderful to hear she’s happy with it. We truly appreciate your support and can’t wait to help you find her next favourite piece. Many thanks, Faye

“Bought my bag in soft shade pink and it is very subtle, I am very pleased. Prompt delivery and the bag is very well made. Would definitely recommend. The lining did smell a little bit fusty but seems to be wearing off now !!!! Great service and price.”

Helpful Report

Hi Angela, Thank you for the brilliant 5-star review! We’re thrilled you love the soft pink and that delivery was prompt. It’s great to hear the bag is well made. We’ve noted your note about the lining smell and hope it continues to fade. We truly appreciate your support and can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“These bags are great - they look good feel great and are a super price. I will be buying many more for myself and others.”

Helpful Report

Hi Anne, Thank you for the brilliant 5-star review! We’re thrilled you love the bags, and that you’ll be buying more for yourself and others. We truly appreciate your support and can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“Purchased phone cross-body bags as gifts. They are great quality and have been well received. Great speedy service. Thank you.”

Helpful Report

Hi Mary, Thank you for the brilliant 5-star review! We’re thrilled the cross-body bags are great quality and that they were well received, and we’re glad the service was speedy for you. We truly appreciate your support and can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“Have ordered 2 bags, both arrived within days & are lovely and well made. Would recommend.”

Helpful Report

Hi Gail, Thank you for the brilliant 5-star review! We’re thrilled the bags arrived quickly and are lovely and well made, and that you’d recommend us. We can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“Purchased the tan Holbeck for a friend and she was overwhelmed with the quality, had it sent direct and nothing to much trouble for this company.. I have had bags from Pure and also gift of one and all fantastic Purchased a three fold purse and still amazing after a year Be back for more”

Helpful Report

Hi Laurel, Thank you for the brilliant 5-star review! We’re thrilled the tan Holbeck impressed your friend and that shipping was no trouble. It’s wonderful to hear you’ve enjoyed pieces from Pure Luxuries London for gifts and yourself. We truly appreciate your support and can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“Hi I've had quite a few items bags purses over the years for myself and for gifts and have been more than happy with my purchases good quality product and very good prices especially when in offer.wuivj and free delivery l would definitely recommend this company”

Helpful Report

Hi Christine, Thank you for the brilliant 5-star review! We’re delighted you’re happy with the quality, great prices, and our offers (plus free delivery). We truly appreciate your recommendation and look forward to helping you with your next gift or personal piece. Many thanks, Faye

“Love Pure Luxury handbags, great prices and styles quick delivery and if not happy they will refund. Would definite recommend.”

Helpful Report

Hi May, Thank you for your brilliant 5-star review! We’re thrilled you love Pure Luxury handbags, find great prices and styles, and that delivery was quick. We’re glad our refund policy gives you peace of mind and appreciate your recommendation. Many thanks, Faye

“I have bought a few different bags, scarves and a belt from pure luxuries. I have given gifts and received very positive feedback. I would highly recommend these bags they are well made and look and feel great.”

Helpful Report

Hi Anne, Thank you so much for your brilliant 5-star review! We’re thrilled you’re enjoying our bags, scarves, and belt, and that your gifts have received such positive feedback. We truly appreciate your support and can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“Just brought my third bag from here great value, quick delivery packed nicely never had too return one always good quality, my Daughter also brought me one from here two years ago worth every penny 😀 i”

Helpful Report

Hi Marjorie, Thank you for your brilliant 5-star review! We’re absolutely thrilled you love the bags, find great value and fast delivery, and that you’ve had such positive experiences with us. We really appreciate your loyalty and can’t wait to help you find your next favourite piece. Many thanks, Faye

“Recently bought a bag on line. Love there bags! Had to deal with customer services whose service was excellent!”

Helpful Report

Hi Jo, Thank you so much for your brilliant 5-star review! We’re thrilled you love the bags and that our customer service was excellent. We truly appreciate your kind words and can’t wait to help you find your next favourite piece. Warm regards, Team Pure Luxuries London

“Absolutely delighted with my latest purchase. Beautiful bag and great value for money and excellent service, received within 3 days of ordering. Thank you”

Helpful Report

Hi Margaret, Thank you so much for your brilliant 5-star review! We’re thrilled you love the bag, find it great value, and that our service and delivery were excellent. We really appreciate your kind words and can’t wait to help you find your next favourite piece. Warm regards, Team Pure Luxuries London

“Faulty bag and no response from Customer services. It's so annoying when there is no phone number. Is this company actually in the UK I wonder?”

Helpful Report

Hi Angela, Thank you for your review and we’re very sorry for the frustration caused. We did respond to your email on 26th January, however it appears our reply didn’t reach you, for which we apologise. We are a UK-based small business and don’t currently offer a phone line, as this allows us to focus on providing efficient support via email. We’re always happy to help and resolve any issues this way. As advised by my colleague via email, the item is now out of stock, but we can offer either a full refund or an exchange once the original item is returned using our free Royal Mail returns service. We’d really appreciate the opportunity to put this right for you. Many thanks, Faye

“Absolutely fabulous bag. Quality is amazing. As was the speed of delivery. Can’t recommend them enough 100%. Definitely buy from them again.”

Helpful Report

Hi Mia, Thank you so much for your brilliant 5-star review! We’re thrilled you love the bag, the quality, and the fast delivery. We really appreciate your kind words and can’t wait to help you find your next favourite piece. Many thanks, Faye

“Fantastic product range and quality. Love all of mine.”

Helpful Report

Hi Diane, Thank you so much for your brilliant 5-star review! We’re thrilled you’re happy with the fantastic product range and quality. We truly appreciate your kind words and can’t wait to help you find your next favourite piece. Many thanks, Faye

“I ordered a bag as a present for a friend confident that the quality for the price would be excellent. Delivery was fast and efficient. I would definitely recommend Pure Luxuries and will be ordering again from them. First class service.”

Helpful Report

Hi Helene, Thank you so much for your brilliant 5-star review! We’re thrilled you’re happy with the bag, the quality for the price, and that delivery was fast. We really appreciate your recommendation and can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“Lovely bag as usual real leather and beautiful designs. The same price is insane and this is the 5 th bag I have bought”

Helpful Report

Hi Sally, Thank you so much for your brilliant 5-star review! We’re thrilled you’re loving the bags and that you’ve found real leather and beautiful designs across your collection. We truly appreciate your loyalty and can’t wait to help you find your next favourite piece. Kind regards, Team Pure Luxuries London

“Thank you for my gorgeous Sabine tote I absolutely love it. Excellent quality and value for money. 5 star service”

Helpful Report

Hi Margaret, Thank you so much for your lovely review! We’re thrilled to hear how much you love your Sabine tote and that you’re happy with the quality and value. Your 5-star feedback really means a lot to us. Enjoy your new bag! Kind regards, Faye

Pure Luxuries London is rated 4.9 based on 6,249 reviews