Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,169 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

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“Absolutely love this bag, it is really stunning, with black and brown together, also a lovely size. It will be well used, and I'm sure admired.”

Helpful Report

Thank you so much for your fantastic review, Jean! We're overjoyed to hear that you absolutely love your bag and find the black and brown combination stunning. It's wonderful to know that its size is just right for your needs. Your appreciation means the world to us, and we hope it brings you many compliments! We look forward to serving you again soon! 😊 - Thanks, Faye

“Lovely Colette bag. Just the right size and the leather is so soft.”

Helpful Report

“Not like picture”

Helpful Report

Hi Helen, Thank you for your review, and I’m sorry to hear the item didn’t meet your expectations. We strive to present our products as accurately as possible through our images and descriptions, and I regret if this caused any disappointment. Your feedback is invaluable, and we’re here to assist with any concerns you may have or help with your return if needed. Warm regards, Team Pure Luxuries London

“Beautiful handbag made of lovely soft leather. Very pleased with my purchase. Will treat myself again soon.”

Helpful Report

Thank you for your wonderful review, Lynda! We're delighted to hear that you're pleased with your beautiful handbag and the lovely soft leather. Treating yourself is always a good idea, and we can't wait to see you again for your next indulgence! Warm regards, Team Pure Luxuries London

“So very pleased with my handbag. It looks beautiful, friends very interested in it. Will certainly buy agai . Very many thanks.”

Helpful Report

Thank you for your lovely review, Carol! We're so pleased to hear that you adore your handbag and that your friends are showing interest in it. Your support means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Pure Luxuries London

“The wool slippers were lovely and so comfortable...BUT they only lasted a couple of weeks - for two reasons: 1) the base/sole material (very commonly used in other slippers, too) wears out incredibly quickly 2) the wool is so lovely and soft - but wore out on one toe. A small section of reinforcement on the inside of the toe (cotton, or whatever) would stop this from happening. I am a bit of a slipper fan and 'officionado', if you like - and, at first I thought these were wonderful. But they do not last any length of time. Personally, I like things to last - I do not want to be part of the 'throw away culture'...I was looking forward to washing these and getting at least a couple of months' wear out of these - but had to throw them away within a couple of weeks due to the above.”

Helpful Report

Hi Kate, thank you for taking the time to share your feedback. We're delighted to hear that you found the wool slippers comfortable and lovely! However, we're truly sorry that they didn't meet your expectations in terms of durability. We appreciate your suggestions on reinforcement and will certainly take them into account as we strive to improve our products. Your passion for quality is admirable, and we share your concerns about the throwaway culture. If there's anything else we can assist you with, please let us know. Warm regards, Team Pure Luxuries London

“My package arrived within the time specified. Packed securely. Item was as described and in excellent condition. Very impressed with the service and the goods. Would not hesitate to buy from them again.”

Helpful Report

Thank you for your fantastic review, Clare! We're thrilled to hear that your package arrived on time and that you're impressed with the service and the quality of the item. Your satisfaction means the world to us, and we can’t wait to welcome you back for your next purchase! Warm wishes, Team Pure Luxuries London

“I was extremely happy with this handbag, exactly what I wanted for the summer”

Helpful Report

Thank you for your amazing review, Evelyn! We're so glad to hear that the handbag is exactly what you wanted for the summer. It’s always a delight to know our customers find their perfect match. Enjoy your new bag, and we hope to see you again soon! ☀️ - Best, Faye

“Easy to order. Safe payment. Lots to choose from. Arrived quite quickly. Bag is lovely, nice colour. Leather really nice. I am already looking for another bag for different use. Great buy.”

Helpful Report

Thank you for your wonderful review, Chilli! We're delighted to hear that you found the ordering process easy and enjoyed our selection. It's fantastic that your lovely bag arrived quickly and that you appreciate the quality of the leather and the color. We can't wait to help you find another perfect bag for your next adventure! 😊 - Best, Faye

“I have purchased a few bags for myself previously and loved the quality of them. So when I had an email with offers attached I purchased a birthday present for my sister-in-law,didn’t want to give it her as it was just beautiful. She absolutely loved it,and has asked for details of where I bought it from. I told her that the delivery is next day too for when you want it quickly. I won’t be buying bags from anywhere else that’s for sure.”

Helpful Report

Thank you so much for your wonderful review, Nicola! We’re absolutely delighted to hear that you’ve been enjoying our bags and that your sister-in-law loved her birthday present. It’s always a joy to know that our products bring happiness to our customers and their loved ones. We appreciate your recommendation of our speedy next-day delivery as well! We look forward to serving you again in the future. 😊 - Best, Faye

“Good selection, easy ordering, prompt delivery all resulting in my new favourite bag (for now!! 😆)”

Helpful Report

Thank you so much for your fantastic review, Wendy! We're thrilled to hear that you enjoyed our selection and found the ordering and delivery process so smooth. It's wonderful to know that you have a new favorite bag—how exciting! We can't wait to see what you choose next. 😊 - Best, Faye

“Beautiful leather bag, looks much more expensive”

Helpful Report

Thank you so much for your glowing review, Marilynn! We're thrilled to hear that you love your beautiful leather bag and that it exceeds your expectations in quality. Your satisfaction is our priority at Pure Luxuries London, and we truly appreciate your kind words. We look forward to seeing you again soon! 😊 - Best, Faye

“This was a lovely purse but unfortunately it was too stiff for what I wanted. Delivery was speedy and returning at my local post office was so easy. I will order again sometime as my previous items have been perfect”

Helpful Report

Thank you for your lovely review, Ishbel! We're sorry to hear that the purse was a bit stiffer than expected, but we're glad the delivery and return process went smoothly for you. It's wonderful to know that you've had positive experiences with your previous orders, and we can't wait to welcome you back for your next purchase! 😊 - Best, Faye

“Very pleased with the bag its how it's described arrived when said it would.”

Helpful Report

Thank you so much for your wonderful review, Elaine! We're delighted to hear that you're pleased with your bag and that it arrived as promised. Your satisfaction is incredibly important to us at Pure Luxuries London. We truly appreciate your support and look forward to serving you again soon! 😊 - Best, Faye

“Fantastic products at a good price. The service, delivery and returns is good.”

Helpful Report

Thank you so much for your fantastic review, Jean! We're delighted to hear that you appreciate our products and found our service, delivery, and returns to be good. Your support means the world to us at Pure Luxuries London. We can't wait to have you shop with us again soon! 😊 - Best, Faye

“Excellent quality leather purse Absolutely no complaints Service as always exceptional”

Helpful Report

Thank you for your fantastic review, Moira! We're thrilled to hear that you're enjoying the quality of your leather purse and found our service to be exceptional. Your satisfaction is so important to us at Pure Luxuries London, and we truly appreciate your kind words. We look forward to serving you again soon! 😊 - Best, Faye

“Bought two of the same tote bag (one was a gift), great quality and prices. My daughter loves her gift! Not my 1st purchase & will be looking at getting more in the future.”

Helpful Report

Thank you so much for your fantastic review, Julie! We're thrilled to hear that you found the tote bags to be of great quality and at a wonderful price. It warms our hearts to know that your daughter loves her gift! We truly appreciate your support and can’t wait to welcome you back for more shopping in the future! 😊 - Best, Faye

“Very happy with my purchase. The quality is fantastic and the price very reasonable. I will definitely be back.”

Helpful Report

Thank you so much for your wonderful review, Shirley! We’re delighted to hear that you’re happy with your purchase and found the quality to be fantastic at a great price. Your satisfaction truly makes our day here at Pure Luxuries London. We look forward to welcoming you back soon! 😊 - Best, Faye

“Really pleased with my tan cross body bag. Just the right size with different compartments so very practical. Lovely quality, great price and excellent service as always.”

Helpful Report

Thank you so much for your lovely review, Eileen! We're so pleased to hear that you're happy with your tan cross body bag and that it's the perfect size with practical compartments. Your kind words about the quality, price, and our service mean a lot to us at Pure Luxuries London. We can't wait to see you again soon! 😊 - Best, Faye

“I am delighted with this bag it's beautiful.”

Helpful Report

Thank you so much for your glowing review, Gillian! We're absolutely delighted to hear that you're enjoying your beautiful bag. Your happiness truly brings us joy at Pure Luxuries London. We can't wait to have you shop with us again soon! 😊 - Best, Faye

“Very pleased with my bag, the price and service. Would definitely use Pure Luxuries again. Also a previous bag which I purchased was not quite what I was looking for upon seeing it - I returned it hassle free and my money was refunded. Very good service”

Helpful Report

Thank you so much for your fantastic review, Jan! We're thrilled to hear that you're pleased with your bag and the service you received. It's also great to know you had a hassle-free return experience with your previous purchase. Your satisfaction means everything to us at Pure Luxuries London. We can't wait to welcome you back again soon! 😊 - Best, Faye

Pure Luxuries London is rated 4.9 based on 6,169 reviews