Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,226 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return purse due to fault. No issues new purse sent back immediately. I also bought a bag which is beautiful and good quality”

Helpful Report

Hello Jeanna, Thank you for your lovely review. We’re glad the replacement purse arrived promptly and that you’re enjoying the bag’s quality and beauty. Warm regards, Team Pure Luxuries London

“Love the bag, real soft leather, plenty of pockets lovely long shoulder strap”

Helpful Report

Hello Patricia, Thank you for your lovely review. We’re thrilled you love the bag, its soft leather, plenty of pockets, and the long shoulder strap. We hope you enjoy it for a long time. Warm regards, Team Pure Luxuries London

“Brilliant handbag exceptional price came very quickly”

Helpful Report

Hello Janet, Thank you for your wonderful review. We’re thrilled you’re happy with the handbag and that it arrived quickly. We appreciate your support and hope to see you again soon. Warm regards, Team Pure Luxuries London

“They offer exceptional expertise while being sincerely trustworthy.”

Helpful Report

“You provide an excellent choice of products all good qualities and reasonable prices. Thank you for your brilliant service. Merry Christmas to you all.”

Helpful Report

Hello Laraine, Thank you for your kind words and for choosing Pure Luxuries London. We’re delighted you’re happy with our range and service. Wishing you a wonderful Christmas season. Warm regards, Team Pure Luxuries London

“I am very happy with this bag. It is contemporary and classy and the black and brown combination makes it a bit different. My only complaint is, that when it arrived, it had a rather ‘fusty/musty’ smell, as though it had been kept in a damp place. I put it outside on my clothes line for a few hours and, fortunately, the smell disappeared. Had it not been for the unpleasant smell, I would have given 5 stars.”

Helpful Report

Hello Linda, Thank you for your review and for choosing Pure Luxuries London. We’re glad you love the bag, but we’re sorry about the musty smell on arrival. If it persists, please let us know and we’ll be happy to arrange a replacement or return. We’ll also pass this to our team to ensure better checks in the future. Warm regards, Team Pure Luxuries London

“Bought the aurora bag in plum colour as a present for my sister. She hasn’t opened it yet but when it arrived to me I was really impressed with the quality packing and the beautiful colour. I was tempted to keep it!”

Helpful Report

Hello Jennye, Thank you for your lovely review! We're so pleased to hear that you were impressed with the quality of the packing and the stunning plum color of the aurora bag. It's always tempting to keep something so beautiful! We appreciate your thoughtful gift choice and can't wait for your sister to experience it too! Warm regards, Team Pure Luxuries London

“Beautiful little bag great quality .Delivery very fast would highly recomend”

Helpful Report

Hello Cheryl, Thank you for your kind words! We're delighted to hear that you're enjoying your beautiful bag and that the delivery was fast. Your recommendation means the world to us! We appreciate your support and can't wait to serve you again soon! Warm regards, Team Pure Luxuries London

“Good quality and size. Loving the lol of leather.”

Helpful Report

Hello Beatrice, Thank you for your wonderful review! We’re thrilled to hear that you’re loving the quality and size of your leather item. It’s always our pleasure to provide products that exceed expectations. We appreciate your support and can’t wait to welcome you back soon! Warm regards, Team Pure Luxuries London

“I am very happy with my new handbag. It arrived quickly.”

Helpful Report

Hello Suzanne, Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your new handbag and that it arrived quickly. It’s always our goal to ensure our customers receive their orders promptly and are satisfied with their purchases. We appreciate your support and hope to see you back again soon! Warm regards, Team Pure Luxuries London

“Easy ordering, good value, nice product, super fast delivery”

Helpful Report

Hello Vicky, Thank you for your fantastic review! We're so pleased to hear that you found ordering easy and great value, along with speedy delivery. It’s always our aim to provide a smooth shopping experience, and it’s wonderful to know we hit the mark with you! We hope you enjoy your lovely product, and we look forward to welcoming you back again soon. Warm regards, Team Pure Luxuries London

“Really good quality backpack, not used yet as it is a birthday present for my daughter but I'm sure she will love it! Very fast service too, arrived much faster than expected. Excellent price with a 20% discount offered at checkout.”

Helpful Report

Hello Anne, Thank you for sharing your lovely review! We’re delighted to hear that you found a quality backpack for your daughter’s birthday and that our fast service made the experience even better. It’s great to know you took advantage of the discount as well! We hope she adores her new backpack as much as we do! Thank you for choosing us, and we look forward to serving you again. Best wishes, Team Pure Luxuries London

“I now have 4 of your phone bags. I love them. I travel light these days and they hold just the tight amount and are easy to wear. Excellent fast delivery.”

Helpful Report

Hello Christine, Thank you for your glowing review, we really appreciate it. Amazing to hear that your have 4 of our leather bags already :) Hope to see you shopping with us again soon. Thanks, Faye

“Great service. Delivery was quick. Love my bag. Not used it yet. Love the fab smell of the soft leather. My only concern is the side pockets on the colette. Worried if my things might fall out if I have the bag on my shoulder and I bend over.! Maybe poppers to keep things secure?”

Helpful Report

Thank you for your thoughtful review, Ann! We're delighted to hear that you love your new bag and appreciate the smell of the soft leather—it really is a wonderful feature! We understand your concerns about the side pockets on the Colette. Your suggestion for poppers is a great idea and something we’ll definitely consider for future designs. Customer feedback is invaluable to us, and we’re always looking to improve! Enjoy your beautiful bag, and we look forward to seeing you again for more luxurious items. Warm regards, Team Pure Luxuries London

“lovely bag, really good quality and a very good price”

Helpful Report

Thank you so much for your wonderful review, Jennifer! We’re thrilled to hear that you’re pleased with the quality of your bag and that you found it at a great price. It’s always our goal to offer luxurious products that make our customers happy! We hope you enjoy your new bag and look forward to welcoming you back soon for more fabulous finds. Warm regards, Team Pure Luxuries London

“I really love the bag lots of pockets and very well put together. I ordered navy and it is so dark it could be black”

Helpful Report

Thank you so much for your lovely review, Stella! We're thrilled to hear that you love the bag and appreciate its design and pockets. It's great to know that the navy color has met your expectations, even if it leans a bit darker! We hope you enjoy your new accessory and look forward to seeing you again soon for more of our luxurious items. Warm regards, Team Pure Luxuries London

“Lovely quality handbag plus speedy delivery I'm very happy with my purchase thank you”

Helpful Report

Thank you so much for your fantastic review, Adele! We're thrilled to hear that you love the quality of your handbag and that it arrived quickly. It's wonderful to know that you're happy with your purchase! We can't wait to have you back for more luxurious items in the future. Warm regards, Team Pure Luxuries London

“Lovely soft leather shoulder bag. Lovely colour. Good price, fast delivery.”

Helpful Report

Thank you so much for your lovely review, Jill! We're delighted to hear that you’re enjoying your soft leather shoulder bag and appreciate the beautiful color. It's always wonderful to know our customers are satisfied with their purchases and the fast delivery! We hope to see you back soon for more of our luxurious offerings! Warm regards, Team Pure Luxuries London

“Lovely handbag, deceptively big. Very well made. Lots of friends have past comments on it as well. I wish Royal Mail would leave the parcels in covered porch rather than flower pots.”

Helpful Report

Thank you so much for your wonderful review, Carol! We're delighted to hear that you love your handbag and appreciate its quality and size. It’s always lovely to know that it has garnered compliments from your friends too! We also understand your concern regarding the delivery; your feedback is important to us, and we'll pass it along. We hope to see you again soon for more fabulous finds! Warm regards, Team Pure Luxuries London

“Chelsea soft leather crossbody bag, very lightweight, roomy bag. Very happy.”

Helpful Report

Thank you so much for your lovely review, Margaret! We're thrilled to hear that you're happy with your Chelsea soft leather crossbody bag and that you find it both lightweight and roomy. Your satisfaction truly makes our day! We look forward to welcoming you back for more Pure Luxuries in the future. Warm regards, Team Pure Luxuries London

Pure Luxuries London is rated 4.9 based on 6,226 reviews