Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,179 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful leather bag, looks much more expensive”

Helpful Report

Thank you so much for your glowing review, Marilynn! We're thrilled to hear that you love your beautiful leather bag and that it exceeds your expectations in quality. Your satisfaction is our priority at Pure Luxuries London, and we truly appreciate your kind words. We look forward to seeing you again soon! 😊 - Best, Faye

“This was a lovely purse but unfortunately it was too stiff for what I wanted. Delivery was speedy and returning at my local post office was so easy. I will order again sometime as my previous items have been perfect”

Helpful Report

Thank you for your lovely review, Ishbel! We're sorry to hear that the purse was a bit stiffer than expected, but we're glad the delivery and return process went smoothly for you. It's wonderful to know that you've had positive experiences with your previous orders, and we can't wait to welcome you back for your next purchase! 😊 - Best, Faye

“Very pleased with the bag its how it's described arrived when said it would.”

Helpful Report

Thank you so much for your wonderful review, Elaine! We're delighted to hear that you're pleased with your bag and that it arrived as promised. Your satisfaction is incredibly important to us at Pure Luxuries London. We truly appreciate your support and look forward to serving you again soon! 😊 - Best, Faye

“Fantastic products at a good price. The service, delivery and returns is good.”

Helpful Report

Thank you so much for your fantastic review, Jean! We're delighted to hear that you appreciate our products and found our service, delivery, and returns to be good. Your support means the world to us at Pure Luxuries London. We can't wait to have you shop with us again soon! 😊 - Best, Faye

“Excellent quality leather purse Absolutely no complaints Service as always exceptional”

Helpful Report

Thank you for your fantastic review, Moira! We're thrilled to hear that you're enjoying the quality of your leather purse and found our service to be exceptional. Your satisfaction is so important to us at Pure Luxuries London, and we truly appreciate your kind words. We look forward to serving you again soon! 😊 - Best, Faye

“Bought two of the same tote bag (one was a gift), great quality and prices. My daughter loves her gift! Not my 1st purchase & will be looking at getting more in the future.”

Helpful Report

Thank you so much for your fantastic review, Julie! We're thrilled to hear that you found the tote bags to be of great quality and at a wonderful price. It warms our hearts to know that your daughter loves her gift! We truly appreciate your support and can’t wait to welcome you back for more shopping in the future! 😊 - Best, Faye

“Very happy with my purchase. The quality is fantastic and the price very reasonable. I will definitely be back.”

Helpful Report

Thank you so much for your wonderful review, Shirley! We’re delighted to hear that you’re happy with your purchase and found the quality to be fantastic at a great price. Your satisfaction truly makes our day here at Pure Luxuries London. We look forward to welcoming you back soon! 😊 - Best, Faye

“Really pleased with my tan cross body bag. Just the right size with different compartments so very practical. Lovely quality, great price and excellent service as always.”

Helpful Report

Thank you so much for your lovely review, Eileen! We're so pleased to hear that you're happy with your tan cross body bag and that it's the perfect size with practical compartments. Your kind words about the quality, price, and our service mean a lot to us at Pure Luxuries London. We can't wait to see you again soon! 😊 - Best, Faye

“I am delighted with this bag it's beautiful.”

Helpful Report

Thank you so much for your glowing review, Gillian! We're absolutely delighted to hear that you're enjoying your beautiful bag. Your happiness truly brings us joy at Pure Luxuries London. We can't wait to have you shop with us again soon! 😊 - Best, Faye

“Very pleased with my bag, the price and service. Would definitely use Pure Luxuries again. Also a previous bag which I purchased was not quite what I was looking for upon seeing it - I returned it hassle free and my money was refunded. Very good service”

Helpful Report

Thank you so much for your fantastic review, Jan! We're thrilled to hear that you're pleased with your bag and the service you received. It's also great to know you had a hassle-free return experience with your previous purchase. Your satisfaction means everything to us at Pure Luxuries London. We can't wait to welcome you back again soon! 😊 - Best, Faye

“I had a pure luxuries leather over body bag for nearly10 years and decided to get a new one as mine is a bit battered (but i still use it) these bags are long lasting, durable, functional, stylish and excellency made. Very much worth the price.”

Helpful Report

Thank you so much for your wonderful review, Eddie! We're absolutely thrilled to hear that you've been enjoying your Pure Luxuries leather over body bag for nearly a decade. It's fantastic to know that you find our bags long-lasting, durable, stylish, and excellently made. Your loyalty truly means a lot to us, and we're grateful for your kind words about their value. We look forward to providing you with another amazing bag that will serve you just as well! 😊 - Best, Faye

“Very pleased with my new bag. Arrived on time.”

Helpful Report

Thank you so much for your wonderful review, Mrs! We're delighted to hear that you're pleased with your new bag and that it arrived on time. Your satisfaction truly means the world to us. We look forward to seeing you again at Pure Luxuries London soon! 😊 - Best, Faye

“Quick delivery,unfortunately the bag was pressed flat inside polythene bag. There was no packing inside the bag, the shape completely squashed flat. I had to put packing paper inside to try and regain shape. So disappointed as the blush bag is lovely design. My previous purchases have arrived perfect.”

Helpful Report

Hi Sheila, thank you for sharing your thoughts with us. We’re glad to hear that you loved the design of the blush bag! However, we’re truly sorry to learn that it arrived in less than perfect condition. We appreciate your feedback regarding the packaging and will definitely look into it to ensure our products arrive beautifully shaped. If there’s anything else we can assist you with, please feel free to reach out. We hope to serve you better in the future! 😊 - Thanks, Faye

“Very good quality bags beautiful leather. Also very good service. Thank you.”

Helpful Report

Thank you so much for your lovely review, Laraine! We're thrilled to hear that you appreciate the quality of our bags and the beautiful leather. It's also fantastic to know that our service met your expectations. Your satisfaction is our top priority, and we can't wait to serve you again at Pure Luxuries London! 😊 - Best, Faye

“Excellent customer service. Problem solved same day with replacement sent out immediately for returned item. All superb quality goods at very reasonable prices with speedy postal delivery. Love the leather bags, jewellery and accessories.”

Helpful Report

Thank you so much for your fantastic review, Diane! We're delighted to hear that you had a positive experience with our customer service and that we were able to resolve your issue promptly. It's wonderful to know that you love our leather bags, jewellery, and accessories, and that you find our prices reasonable along with speedy delivery. Your satisfaction is our priority, and we can’t wait to welcome you back to Pure Luxuries London soon! 😊 - Best, Faye

“Good size bag suitable for crossbody. 2 zip pocets with zips. Smaller pocket in each. I would have liked a zip across the smaller inside pockets to carry cash and bank cards. Lovely inside lining. Delivery very quick. Well worth the money.”

Helpful Report

Thank you so much for your wonderful review, Rosamund! We're thrilled to hear that you find your bag to be the perfect size for crossbody use and that you appreciate the zip pockets. Your feedback about the smaller inside pockets is invaluable, and we’ll certainly take that into consideration. We’re also glad that you liked the lovely lining and that your delivery was speedy. Your support means a lot to us, and we can’t wait to welcome you back to Pure Luxuries London soon! 😊 - Best, Faye

“I have a few Concker bags already and recently bought Nikita in snorkel blue which is a gorgeous colour and Drew in dark tan which is also lovely. I'm really pleased with all my bags from Pure Luxuries, lovely leather, well made and good value. They are my 'go to' site when I want to buy a bag.”

Helpful Report

Thank you so much for your glowing review, PJoB! We’re absolutely thrilled to hear that you’re pleased with your Concker bags and the gorgeous colors of Nikita and Drew. It’s wonderful to know that you find our products well-made and great value. Your support means the world to us, and we look forward to being your 'go to' site for years to come! 😊 - Best, Faye

“Good size for my handbag, very pleased”

Helpful Report

Thank you so much for your wonderful review, Ann! We're delighted to hear that you’re pleased with the size of your handbag. It's always our goal to provide products that fit seamlessly into our customers' lives. We appreciate your support and look forward to welcoming you back to Pure Luxuries London soon! 😊 - Best, Faye

“I have bought from Pure Luxuries before. It has a good website and offers quality leather bags at affordable prices. Service is excellent. I am delighted with my purchase.”

Helpful Report

Thank you so much for your fantastic review, Patricia! We're delighted to hear that you had a great experience shopping with us and that you’re pleased with the quality of our leather bags. Your kind words about our service truly inspire us to keep delivering the best. We can't wait to have you back at Pure Luxuries London again soon! 😊 - Best, Faye

“Just Perfect”

Helpful Report

Thank you so much for your amazing review, Joanne! We're thrilled to hear that you found your experience with us to be just perfect. Your kind words truly inspire us to continue delivering exceptional products and service. We can't wait to welcome you back to Pure Luxuries London soon! 😊 - Best, Faye

Pure Luxuries London is rated 4.9 based on 6,179 reviews