Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,290 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.Posted successfully to Portugal and kept in touch. Love the bag,my third.It is made of beautiful leather and as a back bag it is so convenient when travelling,shopping, or managing grandchildren when you need your hands free! There needs to be one inside pocket with a zip.On both my first 2 bags the main zip broke,which needs to be stronger.No replacement/repair available. Like the bag so much I keep reordering!”

Helpful Report

Hello Judith, Thank you for your lovely five-star review. We’re delighted you love the bag and that it’s proving so handy on travels and with family. We’re sorry to hear about the zip issue on your earlier bags. Your suggestion for an inside zip pocket is noted and we’ll pass this to our product team for consideration. If you’re ever experiencing any trouble with a zip again, please reach out and we’ll sort it out promptly. Many thanks, Faye

“Thank you for the great quality and finish of the bags. So far I have bought at least 4 from what I remember and since I discovered you. Every time I check the website I want to buy more and more. The cotton inside is a winner and this luxury with the resonable prices makes the whole package irresistible. For me the winner is Drew' Blush Leather Cross Body Bag because of the cuteness and versatility, as well as the space and functionality. One little thing perhaps you would like to think about. Some more or a little different colours to match the styles as in my view different styles match different colours. Have a great day”

Helpful Report

Hello Georgia, Thank you for your wonderful 5-star review. We’re thrilled you’re enjoying the quality and finish of our bags and that you find the cotton lining and overall luxury appealing. Your suggestion about more color options is noted and we'll keep it in mind. Warm regards, Team Pure Luxuries London

“Very good quality, looks exactly like the picture and quick delivery”

Helpful Report

Hello Lynda, Thank you for your 5 star review, we really appreciate you taking the time. Happy to hear our delivery was quick and your purchase was what you expected from us. We look forward to you shopping with us again soon :) Many thanks, Faye

“I still havent received the bag I ordered on 28th November. Customer sevice disgraceful”

Helpful Report

Hello Sally, Thank you for your review and I am sorry to hear about the issues with your order. I have looked into this for you and I can see that my colleague Dan has responded to each email of yours we have received. I am sorry you don't seem to be receiving them. Please kindly check your spam or junk folders in case they have ended up in there. Hopefully we can resolve this matter once you see our reply. Many thanks, Faye

“I had to return purse due to fault. No issues new purse sent back immediately. I also bought a bag which is beautiful and good quality”

Helpful Report

Hello Jeanna, Thank you for your lovely review. We’re glad the replacement purse arrived promptly and that you’re enjoying the bag’s quality and beauty. Warm regards, Team Pure Luxuries London

“Love the bag, real soft leather, plenty of pockets lovely long shoulder strap”

Helpful Report

Hello Patricia, Thank you for your lovely review. We’re thrilled you love the bag, its soft leather, plenty of pockets, and the long shoulder strap. We hope you enjoy it for a long time. Warm regards, Team Pure Luxuries London

“Brilliant handbag exceptional price came very quickly”

Helpful Report

Hello Janet, Thank you for your wonderful review. We’re thrilled you’re happy with the handbag and that it arrived quickly. We appreciate your support and hope to see you again soon. Warm regards, Team Pure Luxuries London

“They offer exceptional expertise while being sincerely trustworthy.”

Helpful Report

“You provide an excellent choice of products all good qualities and reasonable prices. Thank you for your brilliant service. Merry Christmas to you all.”

Helpful Report

Hello Laraine, Thank you for your kind words and for choosing Pure Luxuries London. We’re delighted you’re happy with our range and service. Wishing you a wonderful Christmas season. Warm regards, Team Pure Luxuries London

“I am very happy with this bag. It is contemporary and classy and the black and brown combination makes it a bit different. My only complaint is, that when it arrived, it had a rather ‘fusty/musty’ smell, as though it had been kept in a damp place. I put it outside on my clothes line for a few hours and, fortunately, the smell disappeared. Had it not been for the unpleasant smell, I would have given 5 stars.”

Helpful Report

Hello Linda, Thank you for your review and for choosing Pure Luxuries London. We’re glad you love the bag, but we’re sorry about the musty smell on arrival. If it persists, please let us know and we’ll be happy to arrange a replacement or return. We’ll also pass this to our team to ensure better checks in the future. Warm regards, Team Pure Luxuries London

“Bought the aurora bag in plum colour as a present for my sister. She hasn’t opened it yet but when it arrived to me I was really impressed with the quality packing and the beautiful colour. I was tempted to keep it!”

Helpful Report

Hello Jennye, Thank you for your lovely review! We're so pleased to hear that you were impressed with the quality of the packing and the stunning plum color of the aurora bag. It's always tempting to keep something so beautiful! We appreciate your thoughtful gift choice and can't wait for your sister to experience it too! Warm regards, Team Pure Luxuries London

“Beautiful little bag great quality .Delivery very fast would highly recomend”

Helpful Report

Hello Cheryl, Thank you for your kind words! We're delighted to hear that you're enjoying your beautiful bag and that the delivery was fast. Your recommendation means the world to us! We appreciate your support and can't wait to serve you again soon! Warm regards, Team Pure Luxuries London

“Good quality and size. Loving the lol of leather.”

Helpful Report

Hello Beatrice, Thank you for your wonderful review! We’re thrilled to hear that you’re loving the quality and size of your leather item. It’s always our pleasure to provide products that exceed expectations. We appreciate your support and can’t wait to welcome you back soon! Warm regards, Team Pure Luxuries London

“I am very happy with my new handbag. It arrived quickly.”

Helpful Report

Hello Suzanne, Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your new handbag and that it arrived quickly. It’s always our goal to ensure our customers receive their orders promptly and are satisfied with their purchases. We appreciate your support and hope to see you back again soon! Warm regards, Team Pure Luxuries London

“Easy ordering, good value, nice product, super fast delivery”

Helpful Report

Hello Vicky, Thank you for your fantastic review! We're so pleased to hear that you found ordering easy and great value, along with speedy delivery. It’s always our aim to provide a smooth shopping experience, and it’s wonderful to know we hit the mark with you! We hope you enjoy your lovely product, and we look forward to welcoming you back again soon. Warm regards, Team Pure Luxuries London

“Really good quality backpack, not used yet as it is a birthday present for my daughter but I'm sure she will love it! Very fast service too, arrived much faster than expected. Excellent price with a 20% discount offered at checkout.”

Helpful Report

Hello Anne, Thank you for sharing your lovely review! We’re delighted to hear that you found a quality backpack for your daughter’s birthday and that our fast service made the experience even better. It’s great to know you took advantage of the discount as well! We hope she adores her new backpack as much as we do! Thank you for choosing us, and we look forward to serving you again. Best wishes, Team Pure Luxuries London

“I now have 4 of your phone bags. I love them. I travel light these days and they hold just the tight amount and are easy to wear. Excellent fast delivery.”

Helpful Report

Hello Christine, Thank you for your glowing review, we really appreciate it. Amazing to hear that your have 4 of our leather bags already :) Hope to see you shopping with us again soon. Thanks, Faye

“Great service. Delivery was quick. Love my bag. Not used it yet. Love the fab smell of the soft leather. My only concern is the side pockets on the colette. Worried if my things might fall out if I have the bag on my shoulder and I bend over.! Maybe poppers to keep things secure?”

Helpful Report

Thank you for your thoughtful review, Ann! We're delighted to hear that you love your new bag and appreciate the smell of the soft leather—it really is a wonderful feature! We understand your concerns about the side pockets on the Colette. Your suggestion for poppers is a great idea and something we’ll definitely consider for future designs. Customer feedback is invaluable to us, and we’re always looking to improve! Enjoy your beautiful bag, and we look forward to seeing you again for more luxurious items. Warm regards, Team Pure Luxuries London

“lovely bag, really good quality and a very good price”

Helpful Report

Thank you so much for your wonderful review, Jennifer! We’re thrilled to hear that you’re pleased with the quality of your bag and that you found it at a great price. It’s always our goal to offer luxurious products that make our customers happy! We hope you enjoy your new bag and look forward to welcoming you back soon for more fabulous finds. Warm regards, Team Pure Luxuries London

“I really love the bag lots of pockets and very well put together. I ordered navy and it is so dark it could be black”

Helpful Report

Thank you so much for your lovely review, Stella! We're thrilled to hear that you love the bag and appreciate its design and pockets. It's great to know that the navy color has met your expectations, even if it leans a bit darker! We hope you enjoy your new accessory and look forward to seeing you again soon for more of our luxurious items. Warm regards, Team Pure Luxuries London

Pure Luxuries London is rated 4.9 based on 6,290 reviews