Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,179 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased s shoulder bag and was very pleased with it. The only thing about the bag which was disapointing was it did not have a slot for a mobile phone or any other slots inside. I am keeping the bag as it is lovely and have had comments about it to the good. In the future I will only purchase a shoulder bag with slots inside. Jay G”

Helpful Report

“I can only comment on my one recent experience - There range is fairly limited to small luxury type items such as handbags and wallets. I needed a wallet so looked at their site and there was a fairly good choice but the prices varied drastically so it makes you wonder what the quality is like on the cheaper ones. I mean comparing one at £44.00 and another at £9.00 and both in leather. I went for their cheaper offer and I'm pleased to say I'm not disappointed. It's a lovely wallet. After I had placed the order there was a little bit of a problem as I received an email saying there had been a mistake in the price but they did later supply the item.”

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“Lovely jersey but the colour wasn't true to the picture.”

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“Nice product excellent price”

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“Very impressed with everything. The order received very quickly and the bag was beautiful”

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“My daughter was really delighted with her handbag, and I was happy with the price!”

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“Lovely two tone little bag. However, the strap was incredibly long - even worn across the body. I got it altered taking a good 3 inches off. Now it's perfect!!”

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“Fast and efficient delivery. I bought a bag which was lovely but sadly had to return it as it was just too small.”

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“I ordered 2 small leather cross body bags. They arrived well wrapped. The package was intact and arrived within 2 weeks of ordering. The gorgeous smell of leather hits you first. They are really good quality and I've already used them both. Would recommend 👌”

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“Lovely handbag very pleased with purchase”

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“Purchased twice so far and always very pleased with my products. Good quality and good prices. Not sure about the higher end range though as prices still seem quite high to me. Quick delivery and love the free P & P / Returns. Couldn't really ask for more.”

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“Beautiful leather bags I've had three Or four from you. Disappointed with lining in bags lately. cheap material Such a shame spoils the look if bag when you open it.”

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“Good quality product. Attractive design”

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“Lovely bag Would have been 5 star had it got some kind of a lining.”

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“Bought a gift for my sons girlfriend and she was delighted with the chosen purse, would have given a 5 star review but only given 4 as inside the purse and hidden in one of the card slots was the price tag!”

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“Good product and good service.”

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“Order arrived fast and well packed. Only four stars as size of bag not easy to find on website and looks smaller in real life. But not a big deal”

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“The service and delivery was very good. The handbag is really nice, but the smell of the leather is awful.”

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Hi, Thank you for your feedback we really appreciate it. We are sorry you do not like the smell of the leather. Please can you contact us at info@pureluxuries.com so we can have a look into this further. Many thanks,

“This is a lovely good quality bag, and a decent size for going away for a week. The only reason why I didn't give this five stars is due to the embossing . I wanted my initials embossed on the leather to give it a good personal feel to my bag. However the size of the font is far too small, I would go as far to say pointless and a waste of money. Such a shame...”

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“Ok, so the item I purchased, leather card holder, was not the quality that I expected.. The stitching came apart on first use. That said I was offered a replacement, or money back as soon as I complained (email sent with video evidence) so I can't complain about service, just the quality, hence a reasonable score. I never sent the item back as it was less than £20”

Helpful Report

Pure Luxuries London is rated 4.9 based on 6,179 reviews