Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,638 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order online though very difficult to choose which bag. Delivery was prompt and goods well packed. I'm delighted with my new bag. It's made beautifully, looks beautiful and I don't see anyone else with one.”

Helpful Report

Hi, Thanks for your review we really appreciate it. Sorry to hear it was difficult to choose which bag - glad you like it though :) Many thanks,

“I love the Pure Luxuries handbags and the website is good the only complaint I have is that after I placed an order I didn't get a confirmation email so I rang to make sure my order was received which it had been another email was sent but I didn't receive that either though I received emails form customer service !!!!”

Helpful Report

Hi Chrissie, Thanks for the review. Sorry to hear about the confirmations emails. Sometimes we can end up in spam, and if we are not added to your contacts this will continue to happen. Please ensure you add us to your contacts for future. Many thanks,

“The wallet I bought was excellent quality and was exactly what I wanted. It was also a very competitive price. My only complaint is that the pocket for notes was not large enough for the current £20 note but hopefully when the new smaller notes are introduced they may fit without folding.”

Helpful Report

Hello Michael, Thank you for your review we appreciate you taking the time. Thanks also for the feedback, we are aware that some of our wallets do not hide the £20 notes which we are currently trying to rectify on new designs. Many thanks,

“Very pleased with my purchase.”

Helpful Report

Hi, Thanks for your review, glad to hear your are pleased with your purchase. Many thanks,

“Excellent purchase exactly 'what it said on the box'.”

Helpful Report

Hi, Many thanks for your review, we appreciate it

“Very pleased with my new handbag 👜 would most certainly shop with Pure Luxuries again also recommend to my friends.”

Helpful Report

Hi, Thank you for the review and we are happy to know you would recommend us to your friends. Many thanks,

“My sister was thrilled with the bag I bought for her birthday. Ordering and delivery were quick and easy. My only dissapointment was the packaging it arrived in, it just didn't match up with the quality and price of the product. Something a bit more "luxury" and eco friendly would be a great improvement.”

Helpful Report

Hello Laura, Thank you for your review and feedback. We are glad to hear your sister was thrilled. We are working currently on our eco packaging service - which should be with us this year. Many thanks,

“I have ordered from Pure Luxuries several times before and on this occasion it was for two gifts for my husband. One of the items had to be returned, a leather belt, as it was too big. Their returns process was hassle free and easy which for me makes online shopping much easier. They refunded the item with no problems. The quality of their items on this occasion was good quality and my husband was very happy with the item we kept, being a leather wallet. I have in the past ordered a crossover bag and matching purse and came across an issue as the measurements displayed on the website were incorrect and the purse didn’t not fit into the bag so I had to go with different style of purse although I managed to get them in the same colour leather so they match very well. Overall their returns process is hassle free. What I really liked about it is that you are able to choose a replacement if you wish so this saves having to wait for a refund and then re ordering a replacement as a separate order which is also easy to follow.”

Helpful Report

Hello and thank you for your review. We are glad to hear that the returns process was hassle free for you. We really appreciate your feedback. Thanks again, we hope you are now happy with your purchases. Many thanks

“Very Efficient Service, although Embossed Lettering was much too small and hardly legible!! If providing this very good service why not make the Personalisation large enough to be read! Deirdre”

Helpful Report

“Bought as Christmas present for friend she was very pleased with and price was reasonable for a real leather product.”

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“Your great”

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“Order came quickly, and when I had to return an order it was free and I received a refund promptly.”

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“Absolutely beautiful bag, just disappointing the way it was packaged ie just a plastic postage bag. Would have been nice to has a dust bag or tissue to help protect it during postage”

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“order was deliverd on time and the product was good quailty”

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“Leather not as soft as expected but nice bag really wanted the grey you were out of stock delivery and contact very good Lynda”

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“The ear rings were a gift. The recipient was delighted as they were just what she had asked for.”

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“Very nice bag at excellent price. The side pocket would be better with a popper on it, otherwise a lovely handbag.”

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“Very good and rapid delivery but as a present you could send things in plain wrapping!!”