Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,646 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely handbag very pleased with purchase”

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“Purchased twice so far and always very pleased with my products. Good quality and good prices. Not sure about the higher end range though as prices still seem quite high to me. Quick delivery and love the free P & P / Returns. Couldn't really ask for more.”

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“Beautiful leather bags I've had three Or four from you. Disappointed with lining in bags lately. cheap material Such a shame spoils the look if bag when you open it.”

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“Good quality product. Attractive design”

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“Lovely bag Would have been 5 star had it got some kind of a lining.”

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“Bought a gift for my sons girlfriend and she was delighted with the chosen purse, would have given a 5 star review but only given 4 as inside the purse and hidden in one of the card slots was the price tag!”

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“Good product and good service.”

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“Order arrived fast and well packed. Only four stars as size of bag not easy to find on website and looks smaller in real life. But not a big deal”

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“The service and delivery was very good. The handbag is really nice, but the smell of the leather is awful.”

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Hi, Thank you for your feedback we really appreciate it. We are sorry you do not like the smell of the leather. Please can you contact us at info@pureluxuries.com so we can have a look into this further. Many thanks,

“This is a lovely good quality bag, and a decent size for going away for a week. The only reason why I didn't give this five stars is due to the embossing . I wanted my initials embossed on the leather to give it a good personal feel to my bag. However the size of the font is far too small, I would go as far to say pointless and a waste of money. Such a shame...”

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“Ok, so the item I purchased, leather card holder, was not the quality that I expected.. The stitching came apart on first use. That said I was offered a replacement, or money back as soon as I complained (email sent with video evidence) so I can't complain about service, just the quality, hence a reasonable score. I never sent the item back as it was less than £20”

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“I am very happy with the bag I purchased good quality for the money ... I would recommend this site ... Suz Suffolk”

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“Good service and quick delivery. However somewhat disappointed with scarlet lining to dark brown messenger bag but then the web site does say lining colour will vary. A poor choice of colour in my opinion but apart from that the bag is of good quality.”

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“Extremely well and thoughtfully crafted with the design thinking difference that makes this company worth it! The brand name is not quite right for me, feels both patronising and dull. I was pleased that it was not a visible feature on the product. Suggest a more cryptic PL. (resonates Appeal etc)”

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“Quick delivery bag is just the colour I needed. No complaints”

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“Lovely bag, however smaller than it looked in pictures and initials were tiny”

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“Bag arrived promptly by post. Happy with bag but haven't used it yet.”

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“Have bought 4 bags to date. Good quality and quick delivery. Was a little disappointed with the size of one of the bags, it was smaller than expected.”

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“Materials are genuine leather but a little thinner than my thought.Overall still good”

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“The wallet purchased is lovely and excellent quality. I paid additionally for personalisation and gift packaging and was disappointed with the size of the lettering on the personalisation as it was very small. Other than that very happy.”

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Hello Victoria, Thanks for the review and feedback. Sorry to hear that the lettering was too small. We are currently looking into different styles and sizes of font. Many thanks,

Pure Luxuries London is rated 4.9 based on 5,646 reviews