Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,306 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was good quality and value for money but didn’t arrive in time for my husbands birthday. I hadn’t had any communication to say it had been shipped so emailed the company to ensure it was on it’s way. After no response I emailed again to receive an apology that it had been missed and not yet dispatched. I was assured it would be sent out as priority by next day delivery. It wasn’t so I had to email again to receive another apology that the warehouse hadn’t been able to get it ready for next day delivery. It finally arrived 1 week after the order was placed too late to be given as a birthday present. I was offered the opportunity to send it back when it finally arrived or to accept a small refund. I didn’t want the hassle of sending it back so accepted the small refund.”

Helpful Report

Hello, We are really sorry that this had happened to you - again we would like to apologize for this. Our warehouse department can make mistakes and this is one of them. This has no been seen to as to why you did not receive it time. We assure you that if you shall order again this will not happen. Many thanks,

“I’ve bought a few things from Pure Luxuries over the years and have never been disappointed or had any problems. This purchase was no exception. The belt I bought is great, the width fits nicely in my jeans and the leather is lovely. Overall a classic that’ll I’ll most definitely wear out. However, I would recommend that you measure yourself properly before placing your order though. I think the sizes are generous as I’m usually a large size so ordered without measuring. The first belt in large was far too big so needed to exchange for a medium, but my fault entirely. Even the refund process was flawless!”

Helpful Report

Hi Rachel, Many thanks for your lovely review, we appreciate you taking the time to let people know about how belts and sizes as this will help our future customers. We are happy you are still purchasing from us :) Many thanks,

“I am very pleased with the concka rucksack I recently bought from Pure Luxuries. I nearly had to send it back, however, as on arrival I couldn’t unzip the bag. After some time I managed to release the zip and found it had become caught in the lining. I have now trimmed the lining but it was annoying and surely bags should be checked before dispatch?”

Helpful Report

Hello, Thank you for you review and feedback. We are sorry to hear this had happened to you and you had to trim it, this should have been checked before dispatch. Can we ask you to contact info@pureluxuries.com so we can look into this further regarding the design. Many thanks,

“Great product, well built and affordable.”

Helpful Report

Hi, Thanks for your 5 star review, much appreciated. Many thanks,

“Nice handbag, would have liked slightly larger but its okay.”

Helpful Report

Hello Yvon, Thanks for your review much appreciated. Many thanks,

“Very impressed with both the quality of my purse, and despatch time of my order. Would definitely recommend and shop again.”

Helpful Report

Hello Angela, We are happy to hear you are impressed with your purchase and the service. Thanks for the review. Many thanks,

“I was very pleased with the bag i purchased from you, the quality is excellent.”

Helpful Report

Hello, Thank you for your review it is much appreciated. Many thanks,

“Beautiful leather purse bought last month , I love it fabulous . Great company with very competitive prices”

Helpful Report

Hello Angela, Thank you for your lovely review. We really appreciate :)

“This is my second purchase from Pure Luxuries, I'm very pleased with the quality and workmanship of both item's. I would recommend this company to all.”

Helpful Report

“Excellent purchase exactly 'what it said on the box'.”

Helpful Report

Hi, Many thanks for your review, we appreciate it

“The bag is lovely and arrived quickly and well packaged. I would definitely recommend.”

Helpful Report

Hello Sue, Thank you for your 5 star review we really appreciate. Many thanks,

“Item arrived quickly and was just what i ordered”

Helpful Report

Hi Irene, Thank you for your review we really appreciate it

“Very pleased with my new handbag 👜 would most certainly shop with Pure Luxuries again also recommend to my friends.”

Helpful Report

Hi, Thank you for the review and we are happy to know you would recommend us to your friends. Many thanks,

“The style and quality of the cross body bags I bought is excellent and I have recommended your company to all my friends. Am delighted to have found Pure Luxuries.”

Helpful Report

Hello Moira, Thank you for the review, we really appreciate. We are glad you liked your order, and very happy you would recommend us :) Many thanks,

“Thank you Pure Luxuries Delighted with my new weekend bag a quality product I would absolutely recommend you Dave”

Helpful Report

Hello David, We are glad you are delighted with your new bag. We really appreciate the review. Many thanks,

“Quality item delivered very promptly.....excellent!”

Helpful Report

Hi, Thanks for the review, much appreciated. Many thanks,

“Great quality, fast delivery. Very satisfied with my purchase and service from Pure Luxuries London.”

Helpful Report

Hello Michael, Thank you for the 5 star review. We really appreciate the feedback. Many thanks,

“Absolutely love the bag. It’s gorgeous! such beautiful leather & very stylish. Bought it for my husbands birthday I know he will love it too. So beautifully wrapped too.”

Helpful Report

Hello Marilyn, Thank you for your lovely review. We hope he loves it too. Many thanks,

“My purchase arrived in good time, free delivery bonus. The item is good quality. Would recommend, easy transaction. Thank you Pure Luxuries”

Helpful Report

Hi Allison, Thanks for your review, we are glad you are happy with the service provided :) Many thanks,

“cancelled the order”

Helpful Report

Hi, Thanks for the review. We are sorry to hear you cancelled your order if you need any assistance please contact us on info@pureluxuries.com

Pure Luxuries London is rated 4.9 based on 6,306 reviews