Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,180 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,180 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and prompt delivery”

Helpful Report

“The wide range of products to choose from was just what I needed to find the perfect gift(s) for the man in my life. The website was easy to use and the delivery was speedy. The goods when they are arrived were just what I needed ~ good quality, looks etc. and certainly fit for purpose. The only reason I gave a 4* not 5* review was because they didn't have my first choice of colour everything else was great”

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“Very good service from Pure Luxuries, and was pleased with my purchase, but felt at £119 was too much for this particular quality. More like 80 to £90 max. Phil K.”

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Good afternoon Mr Knight, Thank you for your review and feedback! I'm sorry to hear that the item wasn't as you expected - if you'd like to return it to us at no cost to yourself using the free returns label we'll be happy to refund or exchange for a different product as you prefer. If there's anything we can do you can email our friendly customer care team on info@pureluxuries.com, where they'll be happy to help. Kind regards, Pure Luxuries Ltd.

“The product was exactly what I ordered, and the customer service of the company was great. I emailed them about my purchase and received a reply in an hour or two!”

Helpful Report

“Prompt acknowledgement of order with timely dispatch . Basic packaging of silver polythene bag for cardboard box containing leather glasses case. Black leather glasses case looks very smart with what appears to be good quality leather which is well stitched. The base, top and surround have some reinforcement between the leather and very thin smart lining which helps the case keeps it shape and structure. My ' air light' half rimmed spectacles only just fit in due to the shallow depth of the case, so the reinforcement is an added bonus of protection . I was disappointed the case wasn't lined with some sort of thicker softer material , or some thin padding behind the lining, as the interior seems quite basic. Also disappointed there was no lens cloth included. The zip fastener appears to be a good quality and works smoothly. As for durability, only time will tell. I have only had the case for a few days. I bought this case because I wanted something that looked smart and would last .For any spectacles other than those that fold flat narrowly, this case would probably not be suitable due to its shallow depth, and I probably will not buy this model again for my second pair of spectacles for that and the previously mentioned reasons. Not sure if I can honestly say , the case was value for money as it is, even though it does look smart and stylish.”

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“Your service was fine.”

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“my new wallet looks great. had really good customer service. Only time and use will tell if the quality is as good as it looks.”

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“Very good leather bag, good quality, i will definitely recommend to a friend .”

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“Ordered a nice leather cross body bag and purse which were a very good price, good quality and delivered very speedy by next day. Good website and would definitely recommend and use again”

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“Hi pure luxuries has a good service and the products I have had are of good quality and would recommend to people.”

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“Product is brilliant and the speed of delivery was very good. Am very happy with PureLuxuries.”

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“Speedy delivery. Efficient service troubleshooting the duplicate online payment”

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“Parcel well-packed and arrived in good time.”

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“Unfortunately I found the same item £10 cheaper on another website but by then I had received and opened this one.”

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“The handbag and purse I received were very good very pleased with quality and look of them. Just as described on their site. Items came very quickly. Very pleased.”

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“I am very happy with everything. The only thing was the colour of the bag but I know it's difficult to get that just right”

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“good service good product”

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“The belt is beautiful and worth the money. Packaged amazingly and you could smell the leather as soon as you opened it. My only disappointment was the initials I had put on the the leather. Very small and hard to see them. Otherwise lovely belt”

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“Got what I expected. 'Proof of the pudding' is with the person who received it as a gift. Prompt safe delivery.”

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“Service and goods exactly as described. Thank-you.”

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Pure Luxuries London is rated 4.9 based on 6,180 reviews