Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,192 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bags arrived -were lovely but a bit smaller than I realised - return made very easy when post office wouldn’t accept my postcode. Postage label then sent from Pure Luxuriie - job done. Chose another bag & it’s 👍👍👍🤞👍”

Helpful Report

Hello Linda, Thank you for your review, sorry to hear that it was a little smaller than expected. Glad to hear we were able to resolve your issue for you and you have since received another bag that's more to your liking. Warm regards, Faye

“Product exactly as described on the website. Service second to none, would highly recommend.”

Helpful Report

Hi Jill, Thank you for taking the time to review us, we really appreciate your feedback and support. Thank you for the future recommendations. Warm regards, Faye

“I ordered 2 bags and was surprised and pleased at the quality given the discounted price so I ordered another.”

Helpful Report

Hello Denise, Thank you for your review, we appreciate you purchasing from us. Very happy to hear you purchased again with us as well :) Many thanks, Faye

“So happy with my recent purchases. The colours and materials are stunning”

Helpful Report

Hello Rosie, Thank you for your review, Glad to hear you think the colours and leather are stunning :) Many thanks, Faye

“Great service and quick delivery. Good quality products at competitive prices.”

Helpful Report

Thank you so much, HattieP, for taking the time to leave us a fabulous five-star review! We truly appreciate your kind words about Pure Luxuries London. Great service and quick delivery are always a top priority for us, and we're glad we could exceed your expectations. Our team is dedicated to providing high-quality products at competitive prices, and we're thrilled that you've noticed the value we offer. Thank you again for your support, and we hope to serve you again soon!

“Lovely leather bag, great size, open front pocket then pockets inside. Not too big and not too small. Smart but casual. Will definitely be buying from this company again. So many styles to choose from .”

Pure Luxuries London 5 star review on 15th May 2024

Helpful Report

Hello Elizabeth, Thank you for your review, and for sharing your photo of your purchase with us - we really appreciate it :) Glad to hear you will be shopping with us again. Many thanks, Faye

“Prompt delivery and excellent value for money”

Helpful Report

Dear Gloria, Thank you so much for awarding Pure Luxuries London with a phenomenal five-star rating! We greatly appreciate your feedback and support. Prompt delivery and excellent value for money are at the heart of our commitment to providing an exceptional shopping experience. We are delighted to know that we have exceeded your expectations with our service. Once again, thank you for choosing Pure Luxuries London. We look forward to serving you again in the future. Warm regards, Faye

“Very happy with the quality and price of my new handbag, great colour and beautifully styled, can’t wait to use it”

Helpful Report

Dear Hilary,Thank you so much for awarding Pure Luxuries London with a fabulous 5-star rating! We are overjoyed to hear that you are very happy with the quality and price of your new handbag. Our team takes great pride in creating products that not only meet but exceed our customers' expectations. We are thrilled to know that the colour and style of your handbag have captivated you. We understand the anticipation of wanting to use it right away, and we can assure you that it will be worth the wait. Our handbags are crafted with great attention to detail and are designed to accompany you on many stylish adventures. Once again, thank you for choosing Pure Luxuries London, and we hope that your new handbag brings you endless joy and compliments! Best regards, Faye

“Great leather bag, excellent quality and good size”

Helpful Report

Hi Marion, Thank you for your review, we appreciate you taking the time. Happy to hear you love your purchase from us. Thanks, Faye

“A great company to deal with, superb quality products, and excellent service. I have bought on four different occasions and four different handbags and a shopper all wonderful quality, I am always impressed with my purchases”

Helpful Report

Dear Karen, Thank you so much for your glowing 5-star review of Pure Luxuries London! We truly appreciate your support and are delighted to hear that you have had such a positive experience with our company. A great company to deal with, superb quality products, and excellent service. These words mean the world to us, and we couldn't be happier to have exceeded your expectations. It is customers like you that drive us to consistently deliver top-notch products and a memorable shopping experience. Once again, thank you for your kind words and for choosing Pure Luxuries London. We look forward to serving you again in the future. Warmest regards, Faye

“Gorgeous handbag, do well made and lovely leather.”

Helpful Report

Hello Jacky, Thank you for your review, we appreciate your feedback. Glad to hear you love the leather. Thanks, Faye

“Have ordered quite a few handbags now and delighted with them all. Fabulous leather and wonderful colours at amazing prices. Delivery on time great service.”

Helpful Report

Dear May, Thank you so much for your glowing 5-star review of Pure Luxuries London! We appreciate your kind words and are thrilled to hear that you have been satisfied with all the handbags you've ordered so far. We take pride in our fabulous leather products and the wonderful range of colors we offer, all at amazing prices. On top of that, we always strive to provide efficient delivery and excellent service. We truly value your support and are delighted to have you as a happy customer. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your wonderful feedback! Best regards, Faye

“Prompt delivery, excellent quality bag. Sadly smaller than my requirement so had to return.”

Helpful Report

Dear Linda, Thank you so much for giving Pure Luxuries London a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. We sincerely apologize for the inconvenience caused by the size of the bag not meeting your requirements. We understand how important it is to find the perfect fit, and we appreciate your decision to return the item. At Pure Luxuries London, customer satisfaction is our top priority, and we are continuously striving to improve our products and services. We hope to have the opportunity to assist you again in the future and provide you with precisely what you're looking for. Thank you once again for your kind words and for choosing Pure Luxuries London. Best regards, Faye

“Perfect item exactly as advertised .Great price good service”

Helpful Report

Hello Angie, Thank you for taking the time to review us, it is much appreciate :) Many thanks, Faye

“The service was A1 from purchase to delivery. The leather handbag is so soft and luxurious and the colour is amazing, exactly as described on the website. Purchase was in the sale, definitely value for the price paid.”

Helpful Report

Dear Hilary, Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with Pure Luxuries London. We are delighted to hear that you were impressed with our exceptional service, from the moment of purchase all the way through to delivery. It's great to know that our leather handbag exceeded your expectations and that the softness and luxury of the material truly stood out. We take pride in delivering products exactly as described on our website, and we're glad that the color of your handbag met your expectations. Furthermore, we're pleased to hear that your purchase was made during our sale period and that you found it to be a fantastic value for the price paid. Our aim is to offer high-quality products at affordable prices, and we're glad we could provide you with a great deal. Once again, thank you for your kind words and for choosing Pure Luxuries London. We look forward to serving you again in the future! Best regards, Faye

“Quick delivery. I have purchased three bags from Pure L:uxuries and they are all very well made and good quality”

Helpful Report

Hi Linda, Thank you for your review, glad to hear you have purchased from us before and love the quality of your bags from us. Thanks, Faye

“Lovely bag, nice leather and very classy look!”

Helpful Report

Hello Kwee, Thank you for your 5 star review, we appreciate the kind words. Glad to hear you love your purchase from us. Thanks, Faye

“Beautiful quality leather, well made, excellent service and delivery”

Helpful Report

Dear Dena, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support. We're thrilled to hear that you loved the beautiful quality leather and found our products well made. Providing excellent service and timely delivery is something we take pride in, so it's fantastic to know that we met your expectations. We look forward to serving you again in the future! Best regards, Pure Luxuries London

“Pure Luxuries almost has bags in every colour. I have never had so many bags in my wardrobe. Some small some extremely large, depending on my needs for the day. The pricing is more than fair. Delivery is excellent. Can honestly say I don’t know about returns or refunds as I have never had to use this service. Just hoping for a sage green bag that I can buy to add to my collection.”

Helpful Report

Dear Beverly, Thank you so much for your stellar 5-star rating of Pure Luxuries London! We truly appreciate your kind words and are thrilled to hear that you are enjoying our wide range of bags. It's always a pleasure to know that our customers are satisfied with the variety we offer, from small to extremely large bags that cater to different needs throughout the day. We are glad that you find our pricing fair and that our delivery service has met your expectations. Your continued support means the world to us. As for returns or refunds, we hope that your impeccable satisfaction continues, and we strive to provide an exceptional experience to ensure that you never need to use this service. Moreover, we're delighted to inform you that we do have a range of bags available in the enchanting shade of sage green. We believe it would make a wonderful addition to your collection. Feel free to peruse our website or reach out to our helpful customer service team if you need any assistance in finding the perfect bag. Thank you again for your fantastic feedback, Beverly. We look forward to serving you for many more delightful bag additions to your wardrobe! Best regards, Faye Pure Luxuries London

“Great priced bag delivered within suggested time frame. I needed a slightly larger cross body bag and this definitely suits my needs.”

Helpful Report

Hello Victoria, Thank you for your review, glad to hear you found one that suits your needs. We look forward to serving you again. Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,192 reviews