Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,157 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 19th May 2026

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very positive experience with Pure Cremation. All the staff were friendly, polite, and supportive throughout. As this was my first time using a service like this, I wasn’t sure what to expect, but it helped me see death and bereavement differently. Instead of having to plan a traditional funeral - something that can be time‑consuming, financially difficult and extremely emotional - my mum arranging her own committal gave me the space to focus on preparing a celebration of her life, which really eased the burden. I think if mum could see now how her making and taking the decision to do that has helped me and my family, I think more people would do the same for the ones they love. I especially appreciated the kindness of the colleague who delivered her ashes. Overall, a very good service during a difficult time.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share such a thoughtful and personal review. It really means a lot to read that the team were able to support you. It’s lovely to know your mum’s decision helped give you the space to focus on celebrating her life in a way that felt right for your family. Best wishes, Pure Team

Posted 3 months ago

“Thank you Pure Cremation for your care of our mum. Your help and support at that was appreciated. We couldn't have got through this without you. Also your timing was like clockwork with all the holdups we had you explained everything to us took control to ease our pain. Thankyou”

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Posted 3 months ago

Thank you for taking the time to share such a heartfelt review. It’s truly meaningful to read that the team were able to support you and your family, and that the clear communication and guidance helped bring extra reassurance. Kindest regards, Pure Team

Posted 3 months ago

“Having a prepaid cremation takes all hassle out of dealing with loved ones when they pass . Regularly keeping updated and informed. So helpful with personal requests. At a sad time a very professional service highly recommended”

Helpful Report

Posted 3 months ago

Thank you for sharing your thoughts. It’s really good to know that having the prepaid plan gave you reassurance and helped make things simpler when it was needed. We're also pleased that the regular communication and updates shared by our team made this time easier. Take care, Pure Team

Posted 3 months ago

“We cannot recommend Pure Cremstion enough, they were helpful, respectful and professional at a very stressful and sad time for our family. From start to finish they were brilliant, keeping us informed and updated, they took a lot of pressure and stress away from us, it was a massive help not having to worry about making arrangements at the time emotions and sadness were high. Thank-you so much .”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience. We're really pleased to read that the team were able to support you and your family when you needed it most. It’s good to know that the updates and guidance helped take some of the pressure away while you were dealing with so much at once. All the best, Pure Team

Posted 3 months ago

“Very Friendly and efficient service.”

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Posted 3 months ago

Thank you for sharing your experience. We’re glad to hear the service felt friendly and efficient during this time. Kindest regards, Pure Team

Posted 3 months ago

“Without question the best service I've ever received from any company. I cannot recommend them enough”

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Posted 3 months ago

Thank you for your feedback. That’s incredibly kind of you to say and it really means a lot to know that you felt the service was the best you’ve received. We're also very grateful for your recommendations. Best wishes, Pure Team

Posted 3 months ago

“I can’t thank Pure Cremation enough for the care and professionalism they showed from start to finish. During such a difficult time, everything was handled with compassion, dignity, and clear communication, which gave me real peace of mind. I was especially touched when my grandmother’s ashes were delivered directly to my door. The gentleman who brought them was so thoughtful and respectfully asked if there was anything else he could do before leaving. That kindness meant a great deal to us all. I dont mind if I was contacted afterwards regarding the service I received.”

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Posted 3 months ago

Thank you for sharing such a thoughtful and heartfelt review. It’s truly wonderful to read that the team were able to support you with care, professionalism and clear communication, and that the return of your grandmother’s ashes was handled with such respect. All the very best, Pure Team

Posted 3 months ago

“Staff was lovely, very considerate when speaking with me about the care of my father's ashes. Kept me in formed every step of the way.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this with us. It's nice to know you found our team helpful and considerate when discussing your father's arrangements. Kindest regards, Pure Team

Posted 3 months ago

“I have never been in this situation before where a close relative passes away with no funeral. However, the event was handled well throughout and professionally. I was kept informed at all stages .”

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Posted 3 months ago

Thank you for your kind review. We're glad the arrangements were handled professionally and that you felt informed at every stage. All the best, Pure Team

Posted 3 months ago

“A fantastic company to deal with very professional service and caring from the first min I spoke to Matt at the company he has kept me informed all the way along the journey.”

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Posted 3 months ago

Thank you for your wonderful review and for highlighting the support provided by Matt. Best wishes, Pure Team

Posted 3 months ago

“My father passed away and Pure Cremation helped me all the way upto getting his ashes home. The staff there are very helpful and caring. Had no problems at all from them.”

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Posted 3 months ago

Thank you for your lovely words. It’s heartening to know that we were able to support you at every step, right through to bringing your father’s ashes home. Kindest regards, Pure Team

Posted 3 months ago

“My brother arranged his funeral plan four years ago,he would be very happy how smoothly everything went,everyone involved was very efficient and sympathetic in such a difficult time. I was given up to date steps through the whole process and I was very impressed with the efficiency of everything.Thank you .”

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Posted 3 months ago

We're really pleased to know everything was handled smoothly and that the team kept you updated throughout the process. Thank you again for taking the time to leave such thoughtful feedback. It means a lot that the plan your brother arranged brought reassurance when it was needed, and I hope knowing his wishes were carried out as he wanted brings you and your family some comfort. Best wishes, Pure Team

Posted 3 months ago

“Excellent service at a very difficult time. Staff were so pleasant helpful & friendly at each step. Huge thank you to all involved”

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Posted 3 months ago

Thank you for taking the time to share this with us. We’re so glad we could support you during such a difficult time. It’s wonderful to hear that our team were helpful, friendly, and made the process a little easier for you. Kindest regards, Pure Team

Posted 3 months ago

“I have booked my funeral with you but am seriously thinking of cancelling it. Do you have advertise at every advert break. I watch TV for entertainment and relaxation but at every break up comes your funeral advert, I've lost count. Are you trying to depress older folk into dying? The number of adverts you put on TV is obscene and all my friends feel the same as I do just stop.”

Helpful Report

Posted 3 months ago

Thank you for your review. Your feedback is really important, and we’ll make sure it’s passed on to the relevant team. If you’d like to discuss this with our team or have any concerns, please feel free to contact us on 0800 033 7737 or at customercare@purecremation.co.uk. Kind regards, Pure Team

Posted 3 months ago

“The team cd not of been any better . Thankyou delt with amazing xx”

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Posted 3 months ago

Thank you for your kind words. We’re so pleased we could support you and that everything was handled in a way that felt right for you. Best wishes, Pure Team

Posted 3 months ago

“The minute I showed an interest in finding out the cost of a ‘Pure Cremation’ on line, I have been harassed by constant phone calls and emails. Yesterday, after calling my mobile again I told the salesman to stop constantly chasing me and he promised it would stop. Today, I have been emailed by Pure Cremation chasing me for custom again. I would never use a company that harasses people in this way”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We're very sorry to learn about your experience and would like the opportunity to look into this in more detail. As your review was submitted anonymously, we’d be grateful if you could get in touch with us directly at customercare@purecremation.co.uk, including your full name and your contact details. Please mention "review" in the subject line so we can ensure your enquiry is prioritised and addressed promptly by our team. Kind regards, Pure Team

Posted 3 months ago

“Excellent communication and care. Explained everything that was going to happen. The lovely person that delivered the ashes was very caring. Would highly required Pure Cremation.”

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Posted 3 months ago

Thank you for this lovely review. We're so pleased that you found the communication and care from our team to be excellent. All the best, Pure Team

Posted 3 months ago

“So grateful to the team at Pure Cremation. They literally took care of everything seamlessly. Every single person that I spoke to was so professional with the right amount sympathy. Lovely lady delivered my brothers ashes to my home. Really grateful to you all. Thank you so much.”

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Posted 3 months ago

Thank you for sharing your experience. We’re so glad that our team could take care of everything seamlessly and that you felt supported and cared for at every step. Kindest regards, Pure Team

Posted 3 months ago

“Did all said it would do, with care and consideration.”

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Posted 3 months ago

Thank you for your kind words. We’re glad to hear everything was done with care and consideration and that it met your expectations. Best wishes, Pure Team

Posted 3 months ago

“Pure cremation put us at ease all the way through the ceremony. Neither of us had ever sorted out a funeral before , but no question was ever treated as if we were daft. Very polite and very professional they told us what to expect and what was happening all the way through. Lovely team we couldn't have asked for nicer people.”

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Posted 3 months ago

Thank you for sharing your experience, Pauline. We’re glad to hear that our team helped you feel at ease and that you felt supported and respected throughout the arrangements. Kindest regards, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 7,157 reviews