Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,005 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st August 2026

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their Service was excellent and on time. They called to update me with latest on what they were doing, without me having to chase them. Excellent customer service.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re glad to hear the service was excellent, timely, and that you received helpful updates throughout. Kindest regards, Pure Team

Posted 2 months ago

“Professional, empathetic and caring, excellent follow up on information. Pure cremation was exactly what my late husband wanted and I will be looking to Steve’s up a plan for myself in the future.”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback. We’re glad the service felt professional, empathetic, and well-informed throughout. It's also touching to know everything was carried out just as your husband would have wanted. All the best, Pure Team

Posted 2 months ago

“The first part of the process was professional and carried out with caring and sympathy your representative Julia Bryan really put my mother and myself at easy..I explained the deceased was my father and she referred to him as Dad. After the cremation the telephone conversation were polite and factual.And the handin over of the urn was done in a professional manner. My main concern was after the cremation your emails become cold and uncaring referring to my father by he's full name and myself . Yes technically this my be correct but at this difficult time it felt they were no longer a person but a number. Please in your literature could you put a clear picture of the urn .The side shot does not show a true representation of what was being offered.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. It's wonderful to know that the service felt professional and caring, especially the support from Julia. However, we’re sorry the later emails came across as impersonal due to referring to your father by his full name. We’ll take your feedback on the communications and the urn image into account. If you’d like to discuss this further, please contact us on 0800 033 7737, and we would be happy to talk this through in more detail. All the best, Pure Team

Posted 2 months ago

“The team are so helpful, they kept me updated on every step of my husband being taken into their care to the cremation, David who delivered the ashes back to me was so kind and thoughtful, I will be using Pure Cremation my own passing, thank you everyone involved in taking care of my husband”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience. It's lovely to know that you found the team helpful at this time, and the regular updates and thoughtful manner in which the ashes were returned made a positive difference. Best wishes, Pure Team

Posted 2 months ago

“Just want to thank all Pure Creamation Team for being there for me and my husband who recently passed away they where there with me through this difficult time took the stress away”

Helpful Report

Posted 2 months ago

Thank you, Suzanne. We’re glad to have been there for you during this difficult time and to have helped remove some of the stress off your shoulders. Kind regards, Pure Team

Posted 2 months ago

“They were very kind and helpful all the way through.I would fully recommend them and of course it was a far better price than the normal cremation.”

Helpful Report

Posted 2 months ago

Thank you, Iris. It's good to know that you found our team so helpful at every step and that you would recommend us to others. All the best, Pure Team

Posted 2 months ago

“Lovely people to deal with. A great combination of efficiency, sympathy and understanding. Would not hesitate in recommending them to others.”

Helpful Report

Posted 2 months ago

Thank you for your recommendation. It's wonderful to read that you felt you received a great balance of understanding, efficiency, and sympathy from our caring team. This is exactly how we aim to support all families. Best wishes, Pure Team

Posted 2 months ago

“Treated with love and understanding. These lovely people who cared for my dad were amazing and compassionate and took me through the whole process step by step with such care and dignity. From the first phone call I had to make to my dads ashes coming home they were such a big support and even asked about my dad which was something they didnt need to do but I so glad they did”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience, Kirsty. We’re truly glad we could support you with love, care, and dignity during this time. Kind regards, Pure Team

Posted 2 months ago

“They were brilliant from start to finish.so supportive and respectful”

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Posted 2 months ago

Thank you for your 5-star review. We’re so glad we could provide a brilliant service from start to finish and provide the support and respect you needed. Kind regards, Pure Team

Posted 2 months ago

“Very helpful polite kind thoughtful considerate”

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Posted 2 months ago

Thank you for rating us with five stars. Kindest regards, Pure Team

Posted 2 months ago

“We are absolutely blown away by the care & consideration that was taken with our Mother, Doreen. From the gentlemen that collected her to the lady that returned the ashes, we were constantly updated & fully informed of the cremation of our mother. A great service provided at a difficult time.”

Helpful Report

Posted 2 months ago

Thank you very much for this feedback. We’re so glad we could support you and your family with such care and clear communication during a difficult time. Your kind words mean a lot to us. Best wishes, Pure Team

Posted 2 months ago

“Brilliant from start to finish kept me upto date with everything and the lady who brought my mum home was amazing would highly recommend”

Helpful Report

Posted 2 months ago

Thank you, Mandy. It has been an honour to support you at this time, and your recommendations are greatly appreciated. Kindest regards, Pure Team

Posted 2 months ago

“Pure cremation was brilliant, very caring and kept me informed every step of the way it took all the stress and worry out of my hands and I’m so grateful to them all”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback. We’re glad our team could support you throughout and keep you informed, taking the worry away during a difficult time. Take care, Pure Team

Posted 2 months ago

“Professional, helpful and sensitive services. Kept informed of next steps. A big thank you to everyone I spoke to for their kindness at this very sad time.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We’re glad our professional and helpful team could support you with sensitivity at this sad time. Kind regards, Pure Team

Posted 2 months ago

“Staff and colleagues at Pure Cremation are so helpful caring and very supportive”

Helpful Report

Posted 2 months ago

Thank you for sharing this, Julie. We’re glad our team could be helpful, caring, and support you throughout. Kind regards, Pure Team

Posted 2 months ago

“Very friendly and helpful. Very nice chapel which was perfect for the amount we had at the cremation.”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback. We're pleased you found our team so friendly and helpful, and that the attended service was a good fit for your family. All the best, Pure Team

Posted 2 months ago

“My sister choose a Pure Cremation plan to handle her cremation and although this was a new concept for our family, we certainly can’t fault them. Everyone we had contact with, on the phone and Natalie who brought the ashes to our home, were very informative, understanding and caring. We would recommend Pure Cremation for the people it may suit.”

Helpful Report

Posted 2 months ago

Thank you for sharing this feedback with us. It's nice to know that Natalie and the team could provide the understanding and caring support that you needed. Kindest regards, Pure Team

Posted 2 months ago

“Very pleased with the service, at a very sad time we were kept informed of everything.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We’re glad our team could keep you informed and support you at every stage. All the best, Pure Team

Posted 2 months ago

“Very happy uratethe speed one phone call can achieve and all communication was accurate. And at the time it is what i needed”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us this review, Vanessa. We’re glad our speed and accurate communication was helpful when you needed it most. Kindest regards, Pure Team

Posted 2 months ago

“My mum passed 4 weeks ago Pure cremation has kept in contact with me right the way through so compassionate and professional through out have just received my mums ashes back today the lady that delivered her was so kind to me amazing I would recommend pure cremation to anyone who asks me.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us this review. We’re glad our team could support you with compassion and professionalism during such a difficult time. Best wishes, Pure Team

Posted 2 months ago

Pure Cremation is rated 4.9 based on 8,005 reviews