Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,923 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 2nd May 2026

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother was 98 when she passed away she had been in a care home for 2.5 yrs, my mum only had myself and my family left, my dad and her siblings had all passed away. My mum suggested that I look into PC, which I did and was so delighted to have chosen them . I was conscious that my wife had never really recovered from loosing her mother with MND and our kids had watched her go from living on her own to being totally dependent on the care home. So I made the choice to use PC and take all the extra heart ache away . My mum passed away on 15 th December, peacefully in the home at 7:40 pm and by 9:30 I had received a call from PC reassuring me that they would be taking care and looking after my mum… I arranged to speak to them the following morning. I did so and was put in contact with Laura, who would be my personal contact at PC for anything a needed.. my mum had been collected by PC that morning and was in their care.. they kept me in the picture at all times to where my mum was and that she was safe and being looked after . They dealt with the medical examiner report and then put me in contact with the local registry office to register the death . After that up dates we received regarding the cremation date and that I still could have attended if I wanted to … after that I had chosen to have the ashes hand delivered, this duly happened by one on the nicest ladies I have spoken to or met, it was a perfect end to my mums life . I have now organised a ‘ celebration’ meal and drinks for my family and close friends at a time to suit us all … 100% I would recommend PC . I would be more than happy to speak to anyone who finds themselves in my situation.”

Helpful Report

Posted 3 months ago

Thank you for sharing your story and for trusting us with your mother's care. It means so much to know that choosing Pure helped ease the weight on you and your family, especially after everything you had already been through together. We are really glad our team were able to support you from that first call through to the return of your mum’s ashes, and that you felt kept informed and reassured at each step. Knowing this gives you peace of mind is exactly what we hope for every family we look after. Best wishes, Pure Team

Posted 3 months ago

“if I could give pure Cremation 11 out of 10 I would, from the start picking up my father-in-law peter within 2 hours of us ringing them the private ambulance turned up both the driver and the lady were very smartly dressed very very respectful ever made the bed and lay a flower on it once in the van they both stood at the back heads bowed for one minute came to check if we were ok then drove very slowly down the road ,then I had another call checking if andy and me were ok and from then on I received a call to keep me up dated and that was the lovely Danielle,then once they received the death certificate they rang with the dated of the Cremation and ashes returned within 3 days by a lovely man called les .. the whole thing was brilliant so caring so very kind and very professional 👏 were so impressed me and my hubby are taking one out ... so a big big thank you to all at pure Cremation outstanding ❤️ bev”

Helpful Report

Posted 45 minutes ago

“Excellent service from start to finish. At the hardest of times it was so nice to be dealt with not only efficiently but compassionately throughout the whole process. Thank you to everyone involved in taking care of Mum.”

Helpful Report

Posted 46 minutes ago

“Excellent the team were very understanding and supportive”

Helpful Report

Posted 54 minutes ago

“The team at Pure Cremation were excellent from the start. They arranged pick up from my mums care home and were so understanding when there was a delay with the medical examiner and registrar. And when they brought mum home they were genuinely caring. Thank you.”

Helpful Report

Posted 1 hour ago

“I would like to express my heartfelt thanks to everyone involved in my mums Cremation.The care and compassion shown to me during such a difficult time meant more then i can put into words . Lynsey was the first person I spoke to at Pure Cremation and she was so kind , supportive and understanding when I needed it most . Julia the customer care advisor looked after all the arrangements for my mum and was incredibly caring and supportive throughout. A special thank you to Max who returned my mums ashes to me , I was terribly upset that day and max was truly incredible. I could not have wished for a kinder or more compassionate person to bring my mum home . Thank you max for all your support it meant so much to me . I will always be grateful for the kindness and respect shown to me and my family and I would highly recommend Pure Cremation to anyone in need of their service .”

Helpful Report

Posted 1 hour ago

“Service of Pure Cremation was without a dought pure excellence .”

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Posted 1 hour ago

“Fantastic service, polite and respectful staff and a very reasonable price. Five star service”

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Posted 2 hours ago

“They were brilliant from start to finish. Explained everything clearly. Would definitely recommend.”

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Posted 3 hours ago

“I can not fault any part of pure cremation from start to finish they were sympathetic, kind, informative and just genuinely very pleasant to deal with. I highly recommend them and have already told many people what a fantastic service I received at a difficult time of life. Thank you.”

Helpful Report

Posted 3 hours ago

“A lovely, kind lady walked me gently through every step of the process. I really can’t fault this service at all. This was for my Mum and now my Step Dad has decided he wants the same when his time comes.”

Helpful Report

Posted 4 hours ago

“From the initial contact everything was seamless with understanding and sympathy. The allocation of one contact was helpful, one point of contact.”

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Posted 5 hours ago

“Absolutely brilliant all staff were so kind and helpful they kept me informed of every process even down to the very end when your loved one is returned home to you .”

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Posted 5 hours ago

“Pure cremation does Everything with dignity And makes a difficult time easier for everyone ,, really happy with the service they provided.”

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Posted 6 hours ago

“Good service for those for whom a public gathering is too traumatic. Straightforward process to set up a contract over the phone, handled with compassion. Timely, clear communication at most stages, from kindly and patient staff. However, please pay equally close attention to the communications and the process surrounding the return of loved ones' ashes: it goes without saying that this carries huge emotional weight for some bereaved relatives.”

Helpful Report

Posted 19 hours ago

“I can't recommend Pure Cremation enough. Thank you for caring for my brother. The whole process was dealt with in a very sensitive and professional manner. From my initial phone call to the day my brother's ashes were brought home, was completely stress free for me. The urn is really lovely and I also received additional pouches for the family. The lady who brought my brother home was so kind and understanding. Many thanks to all involved.”

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Posted 21 hours ago

“Could not ask for a better service from start to finish. Thank you so much”

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Posted 22 hours ago

“Excellent service very understanding explained everthing Michelle was in contact with family throughout family was shown around when collected moms ashes it was lovely and peacefull a big thank you”

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Posted 1 day ago

“Very understanding and helpful made the whole experience very easy and also good on price took all the stress awayb”

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Posted 1 day ago

“Helpful and Caring From the first phone call the people I spoke to via phone were great. Constant communication and put me at ease about my mum. When the ashes were delivered back to me the person delivering them wanted to come into the house, which I wasn’t prepared for, so maybe make people aware that the person delivering needs to enter the property.”

Helpful Report

Posted 1 day ago

“Very helpful and very friendly staffs,i would recommend anybody have your service thank you”

Helpful Report

Posted 1 day ago

Pure Cremation is rated 4.8 based on 6,923 reviews