How would you rate
Pure Cremation Ltd?
"Absolutely excellent service: I was kept informed at all times and everyone was polite and helpful and did exactly what they had promised despite tight timescale for delivery of the ashes to me. Everything was perfect which really helped at such a difficult time."
"You made us feel at ease and explained everything so well. And when we asked could the Ashes be delivered by the 30th January you did just that. Your Communications skills were excellent.
Thankyou. Helen Mawditt"
"Pure Cremation provided a great service. Their communication is excellent - you always know what is going on."
"My 99 year old uncle had asked for his body to be donated for dissection but in the event, he had been ill, and his body was unsuitable. The simple disposal of his body through Pure Cremation fulfilled what he wanted and meant he was able to leave more funds to causes he supported. All in all, that would have made him happy!"
"My friend died suddenly, I was shattered but before he died he said he wanted a direct cremation. So I contacted Pure Cremations.
They were kind,understanding and explained everything to me. Nothing seemed to much for them. The staff are professional,kind and lovey.
This company made a difficult time easier.
I can’t recommend them highly enough
"Simple, straightforward and efficient. Pure Cremation took out the hassle factor of arranging a cremation and made things easy at a time when one can become very stressed."
"Excellent customer service. Highly recommended the services of Pure Cremation. Good communication by compassionate staff at a difficult time, kept informed at every step of the process. Would definitely use this company again."
"Everyone at Pure Cremation was helpful, sensitive and understanding at the worst time of my life. My husband died unexpectedly and suddenly and Pure Cremation saw me through this time. From my first contact right through to the delivery of the ashes I experienced real kindness. I unreservedly recommend Pure Cremation and will be arranging my own pre-paid cremation with them."
"How do you review a company that provides a service that you don't want but really need at a very sad moment in your life? Well the reality, for us, is that Pure Cremation provided exactly what we wanted in a professional and caring manner. From the first telephone call to the return of the ashes their understanding of the service they are providing and the kindness and respect they showed was faultless. We are very happy to recommend them if you want to celebrate the life of a loved one without the need for a traditional funeral."
"Would highly recommend. Your services,very professional from start to finish. .my brothers ashes were returned to us yesterday. On time. By very polite and professional gentleman. .i would chooose this service. Again. ."
"Very professional and polite team which provides excellent service. Responded to all our queries and delivered the ashes on the desired date and time. Highly recommend this company."
"Our initial enquiries were handled with tact and sensitivity.
Communication has been good"
"They were excellent when dealing with my mum's cremation. Myself and my family couldn't bare to have a conventional funeral for my mum, as it would be even more heart breaking. Pure made the whole process very comforting and more bearable."
"Quick response by very pleasant staff on the phone. Simply handled. Thank you.
Long wait for the actual cremation date."
Thank you for your positive review and kind comments about our team.
We fully understand that you would want a sense of closure as soon as possible, and have looked carefully to see why it took 17 days from instructing us, rather than our ideal of 14 days, to complete the cremation.
Sadly, January is a month of very high demand for all professionals involved in funeral care and it is not unusual for families to wait between 3 and 4 weeks for a traditional, local funeral service at this time of year.
We can confirm that securing the legally required cremation paperwork from the local GPs took longer than we would have liked. However, because of this, our team ensured that the earliest available cremation time was reserved for your loved one.
We often have to make a judgement about sharing details of any delays or difficulties associated with an arrangement. We know that there will be occasions when our policy of handling issues quietly “behind the scenes” gives an impression that things are moving forward slowly, but our first priority will always be protecting the bereaved from unnecessary distress.
Posted 1 month ago
"Pure Cremation simplified the process, helping normalise what is a necessary part of living."
"Excellent service, which made an extremely difficult time somehow bearable. All staff we dealt with showed a high level of professionalism. Would like to have been kept a bit more updated about the return of the ashes but as soon as I made contact, it was dealt with immediately. Would highly recommend this company."
"My friend passed away suddenly leaving directions for a direct cremation.
This company guided me through the process with kindness and sensitivity. The staff are wonderful never forgetting the deceased was a person.
They kept me informed all the way to end.
No hidden costs only kindness, guidance and afectioncy
I highly recommend men"
"My stepfather wished for there to no funeral, no relatives, no service and that his body simply "disposed of". After he passed away, I was at something of a loss as to how to meet his wishes. Arranging such things via the internet was also a bit strange at first; it all seemed a bit impersonal. However, I needn't have worried. The staff at Pure Cremation were extremely understanding, thorough, considerate, helpful and professional. The whole thing went absolutely smoothly and very easily. Thank you Pure Cremation."
"I would recommend Pure Cremation to anyone who simply wants to arrange a direct cremation without a funeral. I really couldn't fault them in any way. I looked at several companies before making my final choice and I'm glad that I chose this company. They were kind, patient and helpful and followed my wishes in all respects. My partner's ashes were delivered to me today at work, as I had arranged, and Paul took the time and trouble to ensure that the packaging looked like a regular parcel. At a time when there are so many costs to pay, it was also helpful to have an all inclusive fixed price. I found most of their competitors a little vague when it came to pricing and didn't want to have unexpected additional expenses pay. All in all, an excellent service and if my experience is anything to go by, I would say please have no doubts about choosing this company."
"Pure Cremation Ltd was recommended to me by the Coroner who handled my loved one's death.
From the moment I contacted them to the moment my loved one's ashes was delivered to me, I received nothing but professional care from Louise. Never having undertaken funeral arrangements before, they made it all very smooth and easy with good advice and empathy.
Paul who delivered the ashes was fantastic. He sat down with me for about 20 minutes explaining things in detail.
Last but not least, was the price - affordable and decent. I have no reservations in recommending them.
5 star service with dignity.