Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,225 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 1st February 2026

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother was 98 when she passed away she had been in a care home for 2.5 yrs, my mum only had myself and my family left, my dad and her siblings had all passed away. My mum suggested that I look into PC, which I did and was so delighted to have chosen them . I was conscious that my wife had never really recovered from loosing her mother with MND and our kids had watched her go from living on her own to being totally dependent on the care home. So I made the choice to use PC and take all the extra heart ache away . My mum passed away on 15 th December, peacefully in the home at 7:40 pm and by 9:30 I had received a call from PC reassuring me that they would be taking care and looking after my mum… I arranged to speak to them the following morning. I did so and was put in contact with Laura, who would be my personal contact at PC for anything a needed.. my mum had been collected by PC that morning and was in their care.. they kept me in the picture at all times to where my mum was and that she was safe and being looked after . They dealt with the medical examiner report and then put me in contact with the local registry office to register the death . After that up dates we received regarding the cremation date and that I still could have attended if I wanted to … after that I had chosen to have the ashes hand delivered, this duly happened by one on the nicest ladies I have spoken to or met, it was a perfect end to my mums life . I have now organised a ‘ celebration’ meal and drinks for my family and close friends at a time to suit us all … 100% I would recommend PC . I would be more than happy to speak to anyone who finds themselves in my situation.”

Helpful Report

Posted 1 week ago

Thank you for sharing your story and for trusting us with your mother's care. It means so much to know that choosing Pure helped ease the weight on you and your family, especially after everything you had already been through together. We are really glad our team were able to support you from that first call through to the return of your mum’s ashes, and that you felt kept informed and reassured at each step. Knowing this gives you peace of mind is exactly what we hope for every family we look after. Best wishes, Pure Team

Posted 1 week ago

“Pure Cremation dealt with my husband's passing in a professional manner . I was kept informed of everything via email and his ashes were returned inside the time slot promised. A very good service all round.”

Helpful Report

Posted 1 hour ago

“I can’t find the words to describe the excellent service we have received following the death of my husband. Everything about Pure Cremation is first class, I can’t recommend them highly enough.”

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Posted 2 hours ago

“Pure cremation was an company my mother in law choose and I can't fault them. All interactions with the company were good and professional. From the first contact to the ashes being delivered to my door, all staff were kind, compassionate and thoughtful. We would definitely recommend pure cremation. Thank you for looking after my mother in law”

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Posted 2 hours ago

“Professional,caring,polite and sincere in everything they did”

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Posted 2 hours ago

“It was my father’s wishes to have a pure cremation, to start with I struggled with this as I felt I wouldn’t be able to say goodbye properly. Pure cremation do have an option of either attended or unattended cremation, we went with unattended as that’s what my dad wanted. I have to say from collection of my dad, to cremation and delivery I was informed every single step of the way. Every person that phoned me from pure cremation was always so compassionate and kind and I truly did appreciate that, right down to the lady who delivered my fathers ashes back to me, she phoned in the morning to give me a more up to date time frame, and I felt she was very kind and considerate, she took the time to go through all the information I would need such as how to open the urn for scattering. I asked pure cremation if they could put some of my dads ashes in a separate pouch for me as I’d like to have a ring made and didn’t like the thought of separating them myself and they did that for me no problem. They all really are very good at what they do and for that I am very grateful.”

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Posted 4 hours ago

“I couldn’t recommend this company highly enough at a very sad time in my life, I am so grateful I chose Pure Cremation. They were compassionate and so very helpful, they made my husbands passing so much more bearable”

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Posted 5 hours ago

“A very sympathetic service. They kept us up to date with everything that was going on. Everything was handled for us.”

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Posted 20 hours ago

“So easy to deal with sensitive and respectful”

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Posted 21 hours ago

“My wife’s cremation was sensitively and meticulously processed and I was kept informed of every step taken by sympathetic staff at Pure Cremation. My wife’s ashes were reverently delivered in a very appropriate casket by an empathetic member of the team. At such a stressful time Pure Cremation exceeded my expectations and those of our family.”

Helpful Report

Posted 23 hours ago

“After Mum passed away in hospital I had considerate phone calls letting me know they had Mum and what would be happening next. I was informed where and when the cremation would take place and if there was anything I would like to change. Everything was very respectful and caring.”

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Posted 1 day ago

“Cannot fault the service provided by Pure Crem The whole procedure was first class . Would just like to say a big thank you to you all from start to finish”

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Posted 1 day ago

“It was less stressful and everything went smoothley”

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Posted 1 day ago

“From Start to finish pure cremations were amazing when my Dad sadly passed away. highly recommended.”

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Posted 1 day ago

“Someone was giving my brother details they were not supposed to because I was the one that was down to deal with it I was not informed when my dad was at the crematorium I had to phone at 3.30 on the day of crematorium because nobody told me anything I then find out that the crematorium happened at 9.50 after being anxious all day waiting for the phone call then when the ashes were delivered they didn't even come in the house they stood at the door giving me the ashes and didn't seem to care it was like getting my shopping delivered if my dad knew it was going to be like this he would never have done a pure cremation I would never recommend pure cremation to anyone”

Helpful Report

Posted 1 day ago

“My parents both decided to take out contracts with Pure Cremation. I wasn't entirely sure about it. However when my dad died in December they were put to the test. The service provided was exactly as promised. It was painless, smooth and courteous.”

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Posted 1 day ago

“Pure cremation are basically angels on earth that are just there for you whatever and your loved one’s unconditionally ..their sympathy, empathy, kindness and compassion for clients is unequaled. You want a beautiful experience..look no further ❤️ Thank you 🙏”

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Posted 1 day ago

“Pure cremation have now taken care of both my parents. Their service is fantastic. The team are kind and patient when dealing with questions and time frames. Pure cremation keep you updated on all aspects of the procedures. The ashes are delivered back to you at a suitable time by kind and considerate staff. I would recommend Pure Cremation to anyone who wanted a fuss free cremation service.”

Helpful Report

Posted 1 day ago

“My husband passed away in December and pure cremation did everything for me they were very understanding and caring from my first phone call to bring my husbands ashes back to me.”

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Posted 1 day ago

“Pure Cremation are a very caring and courteous team of people who are very polite, helpful and professional.”

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Posted 1 day ago

“Thank you for a brilliant service you provided.”

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Posted 1 day ago

Pure Cremation is rated 4.8 based on 6,225 reviews