“Dear Mrs Powell and Team,
One of the best decisions my brother John made before he died was to book his cremation with you.
It meant that we did not have to have a family conference about what was the right thing to do or how to go about organising it. The decision lifted a huge weight from our shoulders (at a time when the lifting of any weight was so appreciated) and I will not forget John's 19 year old son saying, with authority, "That is what my father wanted, and that is what we will do."
At the outset I spoke to Emily who gave me a provisional date for cremation and clearly took me through the process. It was a huge relief. I think that I spoke to Emily on two more occasions, once to say that you had received John's body and confirming the Committal date already given. We understood that you could not be specific about the time of day that the committal would take place, but as a family we took time together on that date to be quiet and to think about John. The second time was to confirm when John's ashes would be delivered.
One week later, on the date specified, you delivered the ashes to my father's home personally and professionally.
One of my brother's motto's in life was "No Fuss" and I am very happy to say that his purpose was fully achieved. I am deeply grateful for his decision and for your company's total care and commitment to your own purpose. Thank you.”
“The service I received during such a horrendous ordeal made the arrangements so easy and dignified. Everything was explained to me simply ensuring that I understood. The returning of the ashes was something I was not looking forward to but it has made me more peaceful and this again was done with such dignity and such caring people. If anyone is in doubt about using this company I would never hesitate to use them again.”
“A very respectful and professional service that does exactly what it says it will do with no hidden costs. The ashes were returned to me by a courteous gentleman in uniform at a pre arranged time. I would highly recommend this company”
“Excellent in every way possible . So professional. We really felt well looked after and thought of
The only point I have to which mattered very much to me is . A time . I know you cannot give an exact time of the cremation but morning or afternoon would really help
I phone and asked for a time on the day of my dads cremation and was told they cannot
I phoned back 1 hour later to ask again and was told he was already cremated at 7.30 am
So on that point a time would really help the families
But Thankyou very much”
“I am pleased to say that we found the process very simple and straightforward from first to last contact, exactly as my dear husband had wished. We were treated very kindly and in a caring manner at all times by every one of the Pure Cremation staff that we had contact with. My husband was treated with total respect and looked after so carefully when he was collected from home and then until his cremation date. "He's in our care now" we were told and that really helped us feel confident that he was well looked after. His ashes were delivered back to us at an arranged time and date in a very respectful and appropriate way by a very sympathetic, sincere and pleasant person who gave us time to talk about how we felt. We found the whole matter very simple and professionally well managed in support of our family at such a difficult time. Thank you.”
“Initially i had a very upsetting response when they were informed of my partners decease . Following on they followed up with excellent customer services. i will use them for myself, however they need to review how they deal with cases where the coroner is involved which means they cannot remove body. They need to be more proactive in helping source a local undertaker ro remove body on their behalf. in my case the ambulance crew eventuality did this for me. This happened on a Saturday . they then contacted me on the Monday and from then on service was expellant”
“Thank you so much to everyone at Pure Cremation that made this so easy for me and my sister. I made one phone call and you did the rest. The Staff were so respectful, helpful and advised me about everything that would take place. I didn't have to worry about anything. Thank you for going above and beyond for my family at such a sad time.”
“Pure Cremations were very helpful at a time of great stress.
They did everything that they said they would do when it was necessary, they were always there on the end of the phone if needed.
Helpful and very professional.”