Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 6,512 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 22nd February 2026

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother was 98 when she passed away she had been in a care home for 2.5 yrs, my mum only had myself and my family left, my dad and her siblings had all passed away. My mum suggested that I look into PC, which I did and was so delighted to have chosen them . I was conscious that my wife had never really recovered from loosing her mother with MND and our kids had watched her go from living on her own to being totally dependent on the care home. So I made the choice to use PC and take all the extra heart ache away . My mum passed away on 15 th December, peacefully in the home at 7:40 pm and by 9:30 I had received a call from PC reassuring me that they would be taking care and looking after my mum… I arranged to speak to them the following morning. I did so and was put in contact with Laura, who would be my personal contact at PC for anything a needed.. my mum had been collected by PC that morning and was in their care.. they kept me in the picture at all times to where my mum was and that she was safe and being looked after . They dealt with the medical examiner report and then put me in contact with the local registry office to register the death . After that up dates we received regarding the cremation date and that I still could have attended if I wanted to … after that I had chosen to have the ashes hand delivered, this duly happened by one on the nicest ladies I have spoken to or met, it was a perfect end to my mums life . I have now organised a ‘ celebration’ meal and drinks for my family and close friends at a time to suit us all … 100% I would recommend PC . I would be more than happy to speak to anyone who finds themselves in my situation.”

Helpful Report

Posted 1 month ago

Thank you for sharing your story and for trusting us with your mother's care. It means so much to know that choosing Pure helped ease the weight on you and your family, especially after everything you had already been through together. We are really glad our team were able to support you from that first call through to the return of your mum’s ashes, and that you felt kept informed and reassured at each step. Knowing this gives you peace of mind is exactly what we hope for every family we look after. Best wishes, Pure Team

Posted 1 month ago

“I am very pleased that we took out a Pure Cremation Plan for my mother in law. We had looked into it and she decided that was what she wanted. Cost was a factor and she also didn’t want us to worry about arranging a funeral. The process is excellent and simple. Staff are helpful and I would recommend to others.”

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Posted 4 hours ago

“Very friendly and professional. Kept us informed from start to finish.”

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Posted 7 hours ago

“Very efficient service, lovely staff, I was in the Caribbean on holiday when I needed to contact Pure Cremation, it is a difficult time under normal circumstances, let alone being so far away. Julia was the lady I dealt with mostly and was so understanding of my situation, I can't thank her enough for being so reassuring. I wouldn't hesitate to recommend Pure Cremation. I also thank all staff for there very efficient service.”

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Posted 1 day ago

“A wonderfully caring and informative company. The staff couldn't do enough for me. I would certainly recommend them.”

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Posted 1 day ago

“Thank you for looking after our father after his death. The people I spoke to were kind and respectful and guided us through a difficult time. Thank you.”

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Posted 1 day ago

“Very pleased with the service. Friendly and considerate staff. Helped in all areas. Their communication was excellent, keeping us informed at all times. There was an issue with some paperwork and they sorted it out straight way. Would recommend.”

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Posted 1 day ago

“Pure cremation were very helpful, sincere and professional. They kept me informed every step of the way, and felt reassured that my father was being treated with dignity and respect. Thankyou to all the PureCremation team.”

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Posted 2 days ago

“Poor cremations was the best thing my uncle and aunt ever bought i am there niece and they didn't give me an headache worrying about there funnel it is the best thing anybody can buy and then your family can arrange a day or night to celebrate your life xxxxxxx”

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Posted 2 days ago

“The process and care, attention to detail and clear explanation was wonderful from the moment that Mum passed. We cannot thank Pure Cremation enough for the ease of the journey in difficult circumstances. Professional and compassionate from beginning to end.”

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Posted 2 days ago

“Very professional. Everything taken care of without any added stress or upset.”

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Posted 2 days ago

“Very happy with the service everyone was helpful and kind. I am so pleased we chose pure cremation as everything was taken care of. Thank you.”

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Posted 2 days ago

“Pure Cremation was a blessing for me, it took all the extra pressure off me. Losing my mum was heart breaking enough without having to arrange a funeral 💔.”

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Posted 2 days ago

“I was extremely happy with the service that pure cremation staff gave . Kept me informed every step of the way.”

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Posted 2 days ago

“All the way through the process Pure Cremation were diligent, patient , very informative and efficient, understanding.We could not ask for anything more.”

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Posted 2 days ago

“At a very difficult time for my family and I, pure cremation showed compassion, kindness throughout. Kept me updated and delivered a high standard service and customer care”

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Posted 3 days ago

“Excellent Service from start to finish, given we had a few problems at the start from the care home dad passed in Pure sorted it all out for us which took a lot of stress and anguish from us. We had regular phone calls with updates and more importantly the date the ashes were due to arrive with us was completed with dignity and compassion. Myself and my partner also have a Pure Cremation policy and after experiencing first hand how it is all handled we are more than happy that ours will also be deslt with by them.”

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Posted 3 days ago

“My experience was as the only living relative of my second cousin, who had a Pure Cremation plan. I dealt with all the arrangements involved with my cousin’s hospitalisation and subsequent transfer from a care home to a nursing home, where my cousin died. I live in Suffolk and my cousin was in Exeter. As the sole executor, I had a lot to deal with, but not the funeral arrangements, which was a considerable help. Shortly after my cousin's death, I had a call from Pure Cremation. Their representative was respectful, giving me all the information required concisely. The process took a little while, from the death on February 8th, to the ashes being delivered on the March 12th. However, some of that delay was caused by my registering the death in Suffolk rather than Devon. One can do that, but only the county where the death occurred can issue the Death Certificate. There were a couple more telephone calls and a few emails, but Pure Cremation took care of everything. There were two minor issues. The cremation was unattended, but I was under the impression that Pure Cremation would tell me when it was happening. They didn’t do that. Not that it made much difference, but I was a little surprised. The other very minor issue concerned delivery of the ashes. I was told that I would receive an email allowing me to track the progress of the person delivering the ashes, and that did not happen. However, Pure Cremation gives one a four-hour window the day before, and the person who delivered the ashes called me on the day, giving me a one-hour window. That was perfectly acceptable. Pure Cremation plans are very suitable for anyone who does not have relatives who can make arrangements for them, or someone who wants to make their passing less of a burden on their family. Equally, the service is ideal for anyone who does not want a formal funeral and/or a religious service. Overall, I felt the service was efficient, effective, and respectful.”

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Posted 3 days ago

“I found the collection of my brother slow which was upsetting , but the communication was brilliant all updates and the return of my brothers ashes was very professional .”

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Posted 3 days ago

“My contact was extremely supportive and respectful throughout the entire process. He explained everything clearly and patiently. Highly recommended during a time when you really need caring professionals.”

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Posted 3 days ago

“Excellent service”

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Posted 3 days ago

Pure Cremation is rated 4.8 based on 6,512 reviews