Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,047 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my first phone call a couple of hours after my husband died to last Thursday when his ashes were delivered home, I can only say this was the best, most dignified way for us as a small family and for my husband to end his lifes journey in the care of Pure Cremation.All the staff without exception were so sensitive and caring throughout and seem able to judge how to converse with different people in different ways. My husband was collected by two really special men in an immaculate vehicle, the dignity offered in such a small space was perfect as was their manner and explainations through the whole process of receiving my husband in to their care, I followed my husband with our dogs to the vehicle after which they took a step back once the vehicle doors were closed, to bow their heads in respect. No hurry, just calm in the time that was at my choosing, no question was too much, nothing was too much trouble. My husband left his home and garden he once loved as he always said he would, at the end of his days. I can not explain how the staff made even the paper work a pleasant necessity and everything that followed was as much or as little as I as an individual needed. This company is as perfect as you could want ...if simplisity, care and dignity beyond and above certainly my expectations, was the hope then Pure Cremation achieved this and more. Thank you all for looking after my husband for a while longer than we thought, because of a hold up until the death certificate was received, your reassurance of care being ongoing no matter what was much appreciated. A truly simple perfect way to end a lifes chapter...thank you Pure Cremation and all your amazing staff who were indeed well chosen for their role and how to treat people at a time of stress and sadness.”

Helpful Report

Posted 1 month ago

Thank you so much for your heartfelt review, Maureen. We are truly honoured to have been able to support you during such a challenging time. It's wonderful to know that our team provided the dignity and care you were looking for, and your appreciation for their sensitive approach means a lot to us. Thank you for trusting us to be a part of your husband’s journey. All the very best, Pure Cremation Team

Posted 4 weeks ago

“I have elderly parents who are not in good health. When they are watching television they are constantly being bombarded with "Pure Cremation" adverts multiple times throughout the same day, and from week to week. I do think you should think about people's feelings and emotions rather than promoting the business all of the time.”

Helpful Report

Posted 3 days ago

Thank you for your review. We deeply value sensitivity and professionalism in all our interactions, and we appreciate you sharing this feedback with us. We will pass it on to our team to take on board. Kindest regards, Pure Cremation Team

Posted 2 days ago

“Awful company. I lost my beautiful brother in May and this company made my awful. Never spoke to the same person even though I was assured that the same person would deal with it. Wrong information regarding the cremation and the delivery of the ashes. Offered me £150 compensation which I found an insult as if this was about money 🥲 I'm taking this to the ombudsman and I have found out that the person who owns the company can not be contacted 😔 PLEASE DON'T GO NEAR THIS COMPANY 😔”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your feedback. At Pure Cremation, we always aim to provide the highest standard of care and support. However, we will always review any feedback to make improvements where needed. We can see that we have thoroughly looked into your experience and your feedback has been carefully reviewed and shared with our team. If there is anything we can do, please don't hesitate to contact us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 2 days ago

“Pure cremation I can’t thank you enough for the amazing service and fantastic caring personal attention to detail you gave my family on the passing of our Mam!! From the start and all the way to my mother been returned personally by an amazing lady ‘Christine’ who was so caring and is an absolute credit to the company all I can say is ‘Thank You’ ❤️”

Helpful Report

Posted 5 days ago

Thank you so much for your heartfelt review, John. We are truly honoured to have been able to support you and your family during such a difficult time. It warms our hearts to know that Christine provided you with the care and attention you deserved. All the very best, Pure Cremation Team

Posted 2 days ago

“My Husband chose Pure Cremation as he wanted a quiet no fuss Cremation. Everyone at Pure Cremation were great and kept in touch which kept me up to date with everything g that took place. Thank you Pure Cremation and for the delivery of his ashes, in a caring respectful way.”

Helpful Report

Posted 5 days ago

Thank you so much for sharing your experience of our care. It's good to hear that you felt well supported throughout the arrangements with the frequent updates provided by our team. Best wishes, Pure Cremation Team

Posted 5 days ago

“Awful experience on the phone. Everything read from a script - tons of irrelevant information. And £500 more expensive than the local undertaker.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. With a Pure plan, everything you need is included. Some other providers charge additional fees, or to return jewellery, for a bigger coffin, for collection from home or to return the ashes. We include everything that is needed for a respectful cremation, so there’s nothing more for you or your family to pay. However, we're sorry to hear about your experience during your call. We will reach out to you shortly to better understand your feedback. Kindest regards, Pure Cremation Team

Posted 1 week ago

“From the very first phone call until the return of my beloved's ashes, I couldn't speak more highly of the wonderful compassionate service I received from the team at P/C. There wasn't any detail overlooked, and if you had any doubts about anything, they were always ready to help talk you through them.Sincere thanks for assisting me through an incredibly hard and sad time of my life.”

Helpful Report

Posted 1 week ago

Thank you so much for your touching review, Susan. We are grateful that you felt supported throughout your beloved's arrangements. Our team strives to provide compassionate care, and it means a lot to know we were able to assist you during this journey. All the best, Pure Cremation Team

Posted 1 week ago

“Very professional, helpfull, understanding, kept me notified every step of the process, I can't thank them enough after the loss of my partner ,”

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Posted 2 weeks ago

Thank you so much for your kind words. We’re glad we could support you and make the process a little easier while you were dealing with such a big loss. It means a lot to know our team’s care made a difference. Best wishes, Pure Cremation Team

Posted 1 week ago

“They are so compassionate and caring. I had no idea what I was doing as the death was unexpected, they guided me through everything, making sure I knew where my loved one was every step of the way. Thank you.”

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Posted 2 weeks ago

Thank you so much for your heartfelt review, Claire. We’re truly honoured to have been able to guide you through such a challenging time with compassion and care. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Pure Cremation made our journey smooth..the gentleman who returned my father’s ashes was caring..calming and professional. Would recommend Pure Cremation”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review, Jacqueline. We’re truly pleased to know that our team provided you with a caring and professional experience during this time. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Cremation 72323 Dear all thank you for the care and support during my grief journey Katie delivered my sisters Ashes today she was absolutely amazing very professional and kind”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. We’re so glad that Katie was able to support you with such care and professionalism during this time. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Very good service, prompt responses throughout the process. Makes a difficult time that bit easier.”

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Posted 3 weeks ago

Thank you for your kind words, Tracy. We’re glad to hear that our service helped to ease a difficult time for you. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Everything was perfect”

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Posted 3 weeks ago

Thank you so much for your wonderful feedback. We're pleased to hear that everything met your expectations. All the best, Pure Cremation Team

Posted 3 weeks ago

“I was pleased with the services I received I was treated with compassion throughout”

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Posted 3 weeks ago

Thank you for your positive feedback. It's good to know you were pleased with the support and compassion provided by our team. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“Marvellous service,care couldn’t fault”

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Posted 3 weeks ago

Thank you for this lovely feedback, Moira. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Very professional made everything easy for me. Brought my uncles ashes back to my door,polite and courteous kept me informed all the way.”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words. We’re so pleased to hear that everything was straightforward and that you felt supported throughout the process. It was our privilege to care for your uncle and to return his ashes safely to you. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“The two gentlmen were polite, friendly and caried for my father respectfully . Bur I think they should have requested a covering to be put down over the carpet , as very dirty marks were left from the trolley wheels .”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words and for highlighting the respectful care your father received. We also appreciate your feedback about the need for floor covering and have shared it with the relevant team manager to take into consideration for the future. All the best, Pure Cremation Team

Posted 4 weeks ago

“Would not hesitate to recommend this company to anyone, from the initial buying of plan to the returning of our loved ones ashes, we have been kept informed and treated with utmost respect, so thank you to all involved”

Helpful Report

Posted 4 weeks ago

Thank you for your great feedback and recommendation. We're pleased that you have felt informed and respected at every stage of care. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

“Pure Cremation have been absolutely brilliant after my brother passed away they treated him with dignity and respect, very professional and caring. I would highly recommend Pure Cremation.”

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Posted 4 weeks ago

Thank you for your touching feedback. It's good to hear that we could provide the dignity and care that your dear brother deserved. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Professional and very compassionate service from start to finish. Thank you so much”

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Posted 1 month ago

Thank you, Elaine, for your wonderful review. We're thrilled to hear that you found our team to offer a professional and compassionate service from start to finish. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“My husband and I had used Pure Cremation before and had no doubts about using them when the time came. We didn't wish to take out a pre-paid plan and when my husband passed away peacefully at home I called them within a couple of hours. They were very kind, explained everything clearly, and a local funeral director collected him from home a few hours later. I was informed when he had been moved to Andover and Pure Cremation kept me updated at every stage. His ashes were returned to me 17 days after his cremation and I feel far happier knowing that he is back home with me until my time comes and then our ashes will be scattered together by the family. A traditional funeral can be very difficult when you are already feeling so raw and vulnerable and Pure Cremation offered us the ideal solution. We celebrated his life without the stress of a funeral and I wouldn't hesitate to recommend Pure Cremation. On the day he was cremated I looked online at the crematorium in Andover and was very impressed with the location and the facilities and knew he was in safe hands. Thank you, Pure Cremation.”

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Posted 1 month ago

Thank you for sharing such a moving account of your experience with us. It means a great deal to know that we could provide the support you needed and help you celebrate your husband’s life in a way that felt right for you and your family. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

Pure Cremation is rated 4.8 based on 6,047 reviews