Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,428 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 15th June 2026

150

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the very first phone call to the final farewell, what pure cremation provided was nothing short of exceptional. During what was an incredibly difficult and emotional time for our family, every member of your team treated us with genuine compassion, dignity, and respect. Their professionalism was evident throughout the entire process, yet it was their kindness and understanding that truly stood out. They guided us through every step with patience, answered all of our questions, and ensured that every detail was handled with the utmost care. We are deeply grateful for the support, empathy, and professionalism shown during such a challenging time. I would wholeheartedly recommend this cremation service to anyone seeking a caring, trustworthy, and highly professional team to help them say goodbye to a loved one with dignity and grace.”

Helpful Report

Posted 1 week ago

Thank you for your thoughtful feedback. It’s truly meaningful to read that the team were able to bring compassion, dignity, and reassurance during such a difficult time for your family. We’re especially glad that their kindness and patience stood out while guiding you through each step and making sure everything was handled with care. Kind regards, Pure Team

Posted 1 week ago

“The pure cremations team were extremely helpful and respectful from the moment I called about my dad's passing, when they collected him from home and the day they returned his ashes. The call team helped when we had any queries and also when we decided we wanted a song played at his cremation at the last minute. We were also very aware from when the pure cremation policy was taken out that there would be no funeral, they also made sure we were aware of this before they collected my dad on the day he passed.”

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Posted 1 hour ago

“I found Pure Cremation staff very sensitive and empathetic to my situation.They were very helpful,polite and professional and they kept me updated with the different stages of the cremation.Thanks to all for making matters as smooth as possible.”

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Posted 1 hour ago

“Thank you for the way you handled the passing of my mom. When she mentioned she wanted to use Pure Cremation and not have an attended cremation for my mom it made sense. Having a celebration of life event was how she wanted to be remembered. The whole process from start to finish with your team was a great experience, they was so caring and helpful, explained everything. On the day of moms return of her ashes there was no stress and very dignified and gracefully handled.”

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Posted 1 hour ago

“I don’t know where to start….from my initial phone call to the delivery of my Dads ashes has been an absolutely professional, compassionate and caring journey. You made everything so much easier for us as a family to deal with our loss. I have recommended you to everyone who has offered their condolences and I will continue to do so. Thankyou from the bottom of my heart x”

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Posted 2 hours ago

Thank you for allowing us to care for your dad, and for taking the time to share such heartfelt words. The trust families place in us is something we never take for granted, and we're so pleased that you felt supported from that very first phone call through to your dad's ashes being returned home. Kindest regards, Pure Team

Posted 2 hours ago

“From the first contact to inform them of my Father’s passing, everyone I spoke with was very sympathetic and respectful. They were very helpful and we were kept fully informed of each process. They made an upsetting and difficult time so much easier. We thank you for all your help.”

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Posted 3 hours ago

Thank you for taking the time to share your experience. It's good to know that everyone you spoke to was respectful and understanding of your needs. We're glad we could make this sad time a little easier for you. Kind regards, Pure Team

Posted 2 hours ago

“excellent company to deal with, custermer service top notch,overall great service.”

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Posted 3 hours ago

Thank you, Patrick. We’re glad you found our team excellent to deal with and that you were happy with the service overall. Kindest regards, Pure Team

Posted 2 hours ago

“From the moment of my beloved Mum's passing at her lovely care home, Pure Cremation were so very supportive, showing great sympathy and professionalism, whilst ensuring that Mum's wishes were carried out . From then on I was kept informed of Mum's journey and what would be happening. I was also informed of the date Mum was to be cremated and later in the year all the family will be getting together to celebrate her life. Mum's ashes were then delivered to me and the representative bringing Mum's ashes was absolutely lovely, very caring and friendly and respectful. This is not the first time that we have been involved with Pure Cremation, back in January, my Mum-in-law sadly passed away and like my Mum, had previously arranged for Pure Cremation to handle her cremation and again we had a first class service, with kindnest, respect and professionalism and again the representative delivering my Mum-in-law's ashes back to the family was very caring, friendly and respectful. Both sets of family were very impressed with this service and I know that my husband and I will be using Pure Cremation for ourselves. So Thank You Pure Cremation for the wonderful service for both my Mum-in-Law and my Mum.”

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Posted 1 day ago

Thank you so much for sharing such a thoughtful review. We’re truly sorry for the loss of both your Mum and your Mum-in-law. We're grateful you trusted us to care for them both. It’s lovely to know that you felt supported and that our team treated your family with the kindness, care, and respect you deserved during such difficult times. Best wishes, Pure Team

Posted 2 hours ago

“Excellent service and very caring company”

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Posted 1 day ago

Thank you for your excellent feedback. We’re so pleased you found our service excellent and caring. Kindest regards, Pure Team

Posted 1 day ago

“When the private ambulance came to collect my darling Wifes body the couple acted very profesional and caring, thank you”

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Posted 1 day ago

Thank you, Roger. Your feedback really means a lot to us, and we're pleased that you found our private ambulance crew to be professional and caring. All the best, Pure Team

Posted 1 day ago

“Absolutely brilliant.”

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Posted 1 day ago

Thank you so much for taking the time to share your experience. Best wishes, Pure Team

Posted 1 day ago

“Excellent service, I wanted to make sure my children did not have the worry on top of losing me and now they dont! Has i have sorted it and my wishes are in place for when the time comes. Everything was explained in as much detail as I wanted, overall perfect would highly recommend.”

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Posted 1 day ago

Thank you for sharing your experience, Lavinia. We’re glad that we could provide you with excellent service, and you have been able to put your wishes in place. Kind regards, Pure Team

Posted 1 day ago

“Quite happy with Pure Cremation carrying out my late Mothers wishes. Very professional and compassionate throughout the whole process. Special thanks to Greg Jackson from first contact, Alison Poering (follow up & ongong) was kept updated at every stage. Also Brooke for returning ashes. Thanks to all.”

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Posted 1 day ago

Thank you for taking the time to leave such a kind review, Derek. It has been a privilege to carry out your late mother’s wishes. Greg, Alison and Brooke will be touched to know their support made such a positive difference. Kind regards, Pure Team

Posted 1 day ago

“The service provided was 5*. Kept informed throughout and staff able to pick up where a conversation with another had already taken place, without having to unnecessarily repeat things during an upsetting time. Staff all polite, knowledgeable and empathetic. The two gentlemen who came to collect our dear friend, treated the situation and my mother with the utmost kindness and respect. They were amazing. Would have no hesitation in recommending Pure Cremation.”

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Posted 1 day ago

Thank you so much for taking the time to leave such a lovely review. It's good to know that you felt informed throughout, and we were able to support you with care and understanding. Your kind words about our team, and especially the two gentlemen who came to collect your dear friend, mean a great deal to us. Best wishes, Pure Team

Posted 1 day ago

“The service we received from Francisco was very professional, courteous, compasionate and understanding for Dad's passing. We were kept informed at all stages and knew that Dad's wishes were being honoured for him to be at rest in the memorial gardens.”

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Posted 1 day ago

Thank you for your positive feedback. We’re glad Francisco could offer such professional and compassionate support and that your dad’s wishes were honoured. Kindest regards, Pure Team

Posted 1 day ago

“Absolutely amazing, it is a very hard time in your life when someone does, pure Cremation where so supportive and took all the pressure away. They kept me updated at each stage and amazing staff. When the ashes were delivered, the lady was so kind to my mum, offered to make her tea and sat with her for a bit. Very caring.”

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Posted 2 days ago

Thank you for taking the time to share this. It really means a lot to hear how supported you felt during such a difficult period. We’re especially glad our team were able to keep you updated throughout and help ease some of the pressure for you when things felt overwhelming. Best wishes, Pure Team

Posted 2 days ago

“Firstly I would like to thank Gail for being so kind and supportive, she really is an asset to your company. I would recommend Pure Cremations to anyone going through this difficult time. The hard bit is not being there for the final goodbye, so we decided to go to the beautiful garden while the cremation was happening which was very helpful to me (apart from it being the wettest and most miserable day). We will return in the summer! Thank you Pure Cremations for lightening the heavy load”

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Posted 2 days ago

Thank you for taking the time to share such thoughtful feedback. We’re pleased that you found Gail kind and supportive. It means a great deal to know we were able to help lighten the load for you. We're also glad that visiting the garden while the cremation was taking place brought you some comfort, despite the weather. Best wishes, Pure Team

Posted 2 days ago

“Pure Cremation we're very helpful with information about what was going to happen and what I needed to do ref paperwork and timeline thank you very much for being there”

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Posted 2 days ago

Thank you for your feedback. We're really glad we could be there for you during this time, Robert, and that you always felt informed about what was happening. Kind regards, Pure Team

Posted 2 days ago

“We cannot fault the service we received. The whole process was extremely dignified and we were extremely grateful that a private undertaker was sent to collect my mum from home. Leaving the rose on my mums pillow made me cry. Just thank you”

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Posted 2 days ago

Thank you for sharing your experience, Clare. We're pleased that the service felt dignified and that the gesture with the rose was meaningful in such a difficult time. Kindest regards, Pure Team

Posted 2 days ago

“My auntie recently passed away and she had arranged for Pure Cremation to oversee her arrangements and commital. Being honest, I had no idea what to expect but from my initial contact until her ashes were delivered to me at my residence, I could not have asked for more. Pure Cremation literally sorted out everything whilst at the same time keeping me fully informed. The staff I spoke to were always excellent, empathetic and supportive...thank you to Pure Cremation and everyone involved.”

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Posted 2 days ago

Thank you for taking the time to share such kind feedback. It’s good to know that everything was handled smoothly from your first contact through to the return of your auntie’s ashes. All the best, Pure Team

Posted 2 days ago

“Very professional. The communication and support was welcomed at this sad time.”

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Posted 2 days ago

Thank you, Zoe. It's good to know you appreciated the communication and professional support from our team. All the best, Pure Team

Posted 2 days ago

Pure Cremation is rated 4.8 based on 7,428 reviews