Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.85

4.9 Rating 8,754 Reviews

97 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 26th October 2026

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the very first phone call to the final farewell, what pure cremation provided was nothing short of exceptional. During what was an incredibly difficult and emotional time for our family, every member of your team treated us with genuine compassion, dignity, and respect. Their professionalism was evident throughout the entire process, yet it was their kindness and understanding that truly stood out. They guided us through every step with patience, answered all of our questions, and ensured that every detail was handled with the utmost care. We are deeply grateful for the support, empathy, and professionalism shown during such a challenging time. I would wholeheartedly recommend this cremation service to anyone seeking a caring, trustworthy, and highly professional team to help them say goodbye to a loved one with dignity and grace.”

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Posted 4 months ago

Thank you for your thoughtful feedback. It’s truly meaningful to read that the team were able to bring compassion, dignity, and reassurance during such a difficult time for your family. We’re especially glad that their kindness and patience stood out while guiding you through each step and making sure everything was handled with care. Kind regards, Pure Team

Posted 4 months ago

“From my initial phone call, to the ashes being brought home, the whole process was fault less ,the staff could not have been more kind and courteous. There is nothing more I can say except thank you from the bottom of my heart. An impecable service.”

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Posted 14 minutes ago

“What a fantastic and professional company every person I talked to where sympathetic and understanding from the first phone call to the ashes delivery I cannot praise Pure Cremation s enough I highly recommend Thank you”

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Posted 2 hours ago

“Pure Cremation have been understanding, compassionate, respectful and polite. Keeping us informed throughout about our Father's journey, from being notified he had died to the return of his ashes. Thank you.”

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Posted 4 hours ago

“You lookrd after my Husband with compassion and tender care and returned him back home to me Thankyou”

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Posted 4 hours ago

“I have dealt with pure cremations for my Dad & Mom and overall satisfied. Although I think a few little changes would make a big difference like, Being able to let you know what they are wearing as the hospital had not changed my dad into outfit I had took for him before I left and pure cremations did not know and couldn't tell me when they let me know he was in there care. Different options in urns as if not being scattered then the ones that are used are not nice to keep. Lastly a rough committle time as on day of comittle date its just something else to keep thinking and wondering.”

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Posted 7 hours ago

“Pure Cremation was the ideal funeral plan for our father who wanted no fuss . We as a family have decided to celebrate his life the way he would have wanted . The staff are amazing and talk you through everything, they were kind and respectful when the time came , explained everything and kept us informed every step of the way . The lady was lovely too who brought my dad home to me . Thank you so much for the service you provided .”

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Posted 7 hours ago

“Thankyou to your team for helping us due to the tragic situaton of losing both my Brother and Sister in Law within 2 Weeks. All through the process your attention to detail was outstanding and would not hesitate to reccomend other in future. Special mention for Laura at the other end of the phone, and Jack who pesonally delivered their ashes. Yours Sincerely Spencer and Susan Salmons”

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Posted 8 hours ago

“Professional, empathic, personal and timely”

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Posted 8 hours ago

“From start to finish everthing was perfect At a very hard time Would recommend Pure Cremation to anybody”

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Posted 21 hours ago

“The person I spoke to on the phone was so respectful and kind. The same person kept me informed throughout which made the experience more personal. Overall our experience was made a little easier to bear by being able to leave things in their hands. Thank you.”

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Posted 23 hours ago

“They were so kind considerate and very helpful”

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Posted 23 hours ago

“It was my mother's wish not to make a fuss and all arrangements went very smoothly with great communication during this difficult time. The staff are friendly and sympathetic, kind and generous with their time, making sure wishes were delivered. Thank you.”

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Posted 1 day ago

“The process overall was very good. Communication was excellent. The only thing was the delivery. The email I should have received to track the driver came hours after the delivery. And the lady was lovely but she couldn't get away quick enough which is different to another person's experience. Overall it was fine but for my own faith Pure cremation wouldn't be for me”

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Posted 1 day ago

“Was so impressed with the service, was worried it would be uncaring but needn't have worried my sister was treated with utmost care and respect.”

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Posted 1 day ago

“Caring and compassionate... from the moment mum passed, and I made contact with the Pure Cremation, I couldn't have been more happy in the way and manner the team took charge of everything from collection to returning mums ashes.. such professionalism shown by everyone throughout the journey.”

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Posted 1 day ago

“The whole process was smooth from beginning to the end. At a very difficult time it felt as though support was being offered.”

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Posted 1 day ago

“Thank you for the kindness and respect you have shown my family during a difficult time. The casket was beautiful and the whole process was very very straightforward and explained well and we were communicated with well throughout the whole process. Thank you so much for your time and care .”

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Posted 1 day ago

“pure cremation service was a1 they kept me informed all through the proccess and were just a phone call away for any queeries you might have well recommended”

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Posted 1 day ago

“It all started 6 years ago one Saturday evening whilst we were all watching television. On came the advert for Pure Cremation. We all agreed we couldn’t go to each other’s traditional funerals so we decided to call Pure Cremation for a chat. It was then plans were put into place for when the time comes. Then, 4 weeks ago, that time did arrive. Once I phoned for the help and care that was discussed when the plans were started, it was so much off our minds. The two gentleman who came to pick up our dearly departed were so kind and compassionate. Then we were kept totally in the loop as to our departed’s journey. Every phone call was so well done to us with kind and gentle Pure Cremation staff who were so kind. Then came the date to say our goodbyes in private. Whilst our departed was away in private starting on their journey, we were at home in our own private place thinking about the great times we had as a family. We had asked for the date of the committal but not the time and this was agreed so kindly. Then the ashes were returned to our home for our departed to join us once more. A phone call first from a lovely gentleman called Dave who told us when he would be arriving. And as promised he was there with our missed relative home once again. This service takes away so much pain, no grieving twice, once when the loss happens and then a few weeks later when a hearse pulls up with a coffin inside then it all floods back. And now we have plans of our own to celebrate the life we have just lost. Absolutely superb service and company and I urge anyone who wants this type of saying goodbye to ring for a chat. First class all round and we as a family are so proud you looked after our loved one and now we have them home with our thoughts and memories. A massive thank you from us all.”

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Posted 1 day ago

“Very professional and compassionate service provided. Respectfull staff were very helpful throughout the whole process and kept us regularly informed at each stage. The service given by Pure Cremation enabled us to deal with this sad time as a family with minimal stress.”

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Posted 1 day ago

Pure Cremation is rated 4.9 based on 8,754 reviews