Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 7,163 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 15th May 2026

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have been5 stars if telephone was answered quicker when dad passed away had to wait for a callback which was slightly distressing apart from that good service thank you”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We're sorry to hear that this was your experience. We have shared this with the appropriate team so we can review what happened and understand why a callback was needed. It’s good to know that you were happy with all other aspects of the service. If you would like to speak to us in the meantime, please don't hesitate to get in touch on 0800 033 7737. Kindest regards, Pure Team

Posted 3 months ago

“Professional and courteous from start to finish. Such a relief to have the plan in place, and for it to actioned so smoothly and respectively throughout. Thankyou.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your kind words. We’re glad to hear that the process felt smooth and courteous throughout, and that you felt relieved having the plan in place. All the best, Pure Team

Posted 3 months ago

“Excellent service. Very nice staff and helpful.”

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Posted 3 months ago

Thank you, Pamela. We are incredibly grateful for your feedback and 5 star rating. Best wishes, Pure Team

Posted 3 months ago

“Excellent service maybe could do with a better urn”

Helpful Report

Posted 3 months ago

Thank you for letting us know that you found our service to be excellent. We also greatly apprecaite your feedback regarding the urn provided and we've shared this with our team to consider. Kindest regards, Pure Team

Posted 3 months ago

“Pure cremation are second to none I can not fault pure cremation at all they are caring kind and considerate, they keep you informed and explain everything clearly and in a away of understanding, they are compassionate when returning the ashes and I could not thank them enough from start to when returning the ashes on my dads journey after he had passed. Now I have experienced pure cremation for the first time i am more than likely using the same company for when it's my time to pass, the staff are really friendly and work to a very high standard”

Helpful Report

Posted 3 months ago

Thank you for such a thoughtful review. It really means a great deal to read that you felt supported, informed and treated with kindness and compassion throughout your dad’s journey. Take care, Pure Team

Posted 3 months ago

“From the very first phone call I made to the return of my loved ones ashes they where just unbelievably kind , caring and professional every step of the way . I can not thank them enough .”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review. It’s really wonderful to read that you felt supported from the first phone call through to the return of your loved one’s ashes, and that the kindness and professionalism of the team made a difference to you. All the best, Pure Team

Posted 3 months ago

“I would just like to thank Pure Cremation (Molly in particular) for their kind and professional service. I was kept informed throughout the process which was seamless.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your kind words and for mentioning Molly. It’s really good to know that you felt informed throughout and that everything felt seamless for you. Kindest regards, Pure Team

Posted 3 months ago

“I was very pleased with the service offered by Pure Cremation for my mother. I will be signing up for myself in due course.”

Helpful Report

Posted 3 months ago

Thank you, Lyn. We're so pleased to read that you were happy with the service provided for your mother, and it means a great deal to know you are thinking about arranging a plan for yourself in the future. Kindest regards, Pure Team

Posted 3 months ago

“With the sudden passing of my son pure cremation have been wonderful. They were there for me every step of the way. No matter how silly my questions seemed to me they were very understanding and supportive.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We're so glad that we could be there for you when you needed support. It's lovely to read that you truly felt understood and that we could always answer your questions with compassion. Best wishes, Pure Team

Posted 3 months ago

“I recently used Pure cremation service as my mum had purchased a pre paid plan, and I’m genuinely grateful for the care and professionalism they provided during such a difficult time. From the first phone call, the staff were compassionate, patient, and incredibly understanding. They guided me through every step with clarity. The arrangements were handled with dignity, but what stood out most was the gentle way they communicated—always respectful, always supportive, and always willing to answer questions. My sincere thanks to all of the team”

Helpful Report

Posted 3 months ago

Thank you for sharing such a thoughtful review. I’m really pleased that the team were able to support you through the process and provide clear, compassionate guidance when everything felt overwhelming. It means a lot to know that the care and dignity shown for your mum gave you reassurance. All the best, Pure Team

Posted 3 months ago

“Very happy with Pure Cremation's very kind and thoughtful handling of my husband body and cremation. They are to have my body next when it is vacated.”

Pure Cremation 5 star review on 22nd February 2026

Helpful Report

Posted 3 months ago

Thank you for your fantastic feedback. It was our privilege to support you, and we are very grateful for your words. Best wishes, Pure Team

Posted 3 months ago

“Thank you so much”

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Posted 3 months ago

Thank you for your positive review. It was an honour to support you. Kindest regards, Pure Team

Posted 3 months ago

“What a wonderful service.not only did they carry out the cremation but the fact you have someone at the end of the phone who check on how you are every few days whick i found amazing, the person who called me was Molly and she was brilliant. I also spoke to several other assisant and they were also very helpful.Having My Husband brought back to me by Pure Cremation was a wonderful thing for them to do the person whow brought him back was called Rick.I can`t praise this company enough and have told my collegues and friends what a wonderful Service you give.”

Helpful Report

Posted 3 months ago

Thank you for sharing this with us. It's nice to read that the regular calls to check in on how you were feeling made a positive difference. We're especially pleased to know that both Molly and Rick helped you feel supported and cared for. Kindest regards, Pure Team

Posted 3 months ago

“Professional service. Only down side thought they contacted me too soon after being told of my my mothers death to ask questions etc”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience. We really value your input and want you to know that we've passed your feedback on to the right team. They will carefully review the arrangements to ensure that it meets our high standards. We'll also review our internal process to look at how we could improve this aspect of our service. Kind regards, Pure Team

Posted 3 months ago

“From the first phone call of my husbands passing till the delivery of his ashes was done with dignity for him and care for me.im so glad that pure cremations took the strain for me as losing my soul mate was a task I wasn't ready for let alone arranging a funeral. The only criticism I have is could emails come from pure cremations and not a personal/work email. I found it hard to find their communication due to the volume of email I receive.”

Pure Cremation 5 star review on 21st February 2026

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience. We're really pleased that we were able to support you from your first phone call through to the return of your husband’s ashes. We'd also like to thank you for your feedback regarding email communication. That’s really helpful, and we will raise this with the appropriate team to see how we can improve this in the future. All the best, Pure Team

Posted 3 months ago

“This was my first experience of using a direct cremation company. The service and overall experience was outstanding.”

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Posted 3 months ago

Thank you for sharing your experience. We're really pleased to read that your experience with Pure felt outstanding. It’s good to know the team were able to support you and make the process feel straightforward. Kindest regards, Pure Team

Posted 3 months ago

“Pure Cremation kept me updated all the way through I was well impressed.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. We're really pleased to read that you felt kept updated throughout the process and that the communication from the team made a positive difference. All the best, Pure Team

Posted 3 months ago

“Everything was dealt with dignity and understanding of how relative is feeling.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience of our care. It’s wonderful to read that everything was handled with dignity and understanding during such a difficult time. Best wishes, Pure Team

Posted 3 months ago

“So easy and very respectful. The whole process was so very easy and it meant I didn't have to worry about organising a funeral. We had an amazing get together in our local pub with food etc which everyone thoroughly enjoyed and said it was exactly what my husband would have wanted.”

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Posted 3 months ago

Thank you for sharing your experience. It’s wonderful to read that the process felt straightforward and respectful, and that it gave you the space to focus on celebrating your husband’s life in a way that felt right for you and your family. It sounds like the gathering at your local pub was a really special tribute, and it’s lovely that everyone felt it reflected what your husband would have wanted. Take care, Pure Team

Posted 3 months ago

“The service was excellant from reporting of my mother-in-laws death to the return of the ashes.”

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Posted 3 months ago

Thank you so much, Nicola. It's good to know that you found our service to be excellent at every stage of care. All the best, Pure Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 7,163 reviews